IPhone :: Apple Customer Service Rep: Only 1 Online IP Order Allowed
Jun 20, 2010
An Apple customer service representative just informed me that today, they were informed that there is a limit of only one iPhone for online order per account, no matter what the eligibility of your various AT&T lines are. I ordered each of my iP4's separately, although they're under the same family plan. He said, "It wasn't announced and we, or at least I, was just informed about this today, but you can only order 1 iPhone online. We've actually had a lot of people calling about order cancellations." I specifically asked him why this was the case if multiple numbers on a family plan are eligible for an upgrade, but he was unable to answer. He stated that we would have to purchase our second iPhone 4 in store and that everyone who ordered more than one iPhone will have all but one of their orders cancelled.I've ordered 2 iP4's. One has been shipped, and the other has, "Not yet Shipped." The rep looked up my order for the phone that hasn't been shipped yet and said that there is a hold on it because we're only allowed to order one iPhone 4 online. So, if what this rep said is true, how can so many people claim that both of their orders have been shipped? Here's another thread stating the same thing: http://forums.macrumors.com/showthread.php?t=943290
I'm seriously considering buying the new iPhone 4. I don't want to wait in long lines for hours like I did before. I am currently with Verizon, but I want the new iPhone.I want to pre-order through Apple online and pick it up at the nearest apple store. Also if I order it like that, does the online Apple store run your credit then, or do they just sell you the iPhone for 199.00 and then you take it to At&t for them to run a check and set it up? I would imagine Apple store would run credit check right then but I'm not sure.
Last year I bought the 3gs at a walk in Apple store. I remember they said I had a problem with At&t I needed to fix first, so I went to At&t, fixed problem, went back to Apple store they sold me the 3gs but could not port my number. Somehow gave me a completely new number, said I had to go back to At&t store to fix it. Went there, At&t sent me back to Apple store and these stores were not even close to each other! Finally got it resolved though. Anyway, I hope I don't have a problem like that again.
I ordered a phone through a line that was upgrade eligible for another line. They said that when I get the phone I call AT&T and get the SIM card ready to be activated for the other line.I called them up and gave them the "IMEI" number. They said that that iPhone 4 was now associated with my other line. However, when I plugged it into iTunes, it still said the original line. The customer service rep insisted that when it was activated it would activate on the correct line.Sure enough, it didn't. It activated on the original line - now I am stuck without an iPhone 4 - I don't have an AT&T store where I live so I can't just get a replacement SIM card. The original lines phone is now deactivated and activated with MY iPhone 4. I now have to wait for them to ship out a SIM card which will take another WEEK.Because of AT&T I am now left without a phone, my iPhone 4 is now activated on another line, and thus have to wait a week to get it fixed.Thank you AT&T for screwing up again, further proving you to be the worst wireless carrier I have ever been a customer of.
ATT just turned down my girlfriend in the store stating, "they are not allowed by apple to accept pre-orders with a debit card, only credit card".... very interesting.I know apple was just involved in a law suit by a lady who was denied buying an ipad with cash...
like many of you I've purchased all 3 iPhones to date on the first day they became available. I've been on my own individual plan for all of these purchase.. now I'm married and added my wife last July 11th under the "Family Plan" umbrella with a new 3GS. So there you have it.. we both have iPhone 3GS's purchased within 3 weeks of each other.Here's my problem: MY number (the main line) is eligible for an upgrade at the promotional price; my wife's number is not eligible until mid-March. Even though this phone was purchased 3 week after mine. First of all, neither AT&T Customer Relations, AT&T Customer Care or the ding dong at the corporate store can tell me ANYthing over the phone unless I drive myself all the way up to my nearest AT&T corporate store and debate common sense theories with him in person.He says only the main number will be eligible for an upgrade.. I say "So basically it's cheaper to my $120 ETF and start a new account instead of paying the full retail price $699 (400 dollar spread between promo rate and full retail). Would this not appear to create an incredible amount of busy paperwork for AT&T employees?So long story short, it would appear that if upgrading to new iPhones every year is your thing.. it's best to have two separate individual plans coming into your home instead of AT&T's Family Plan.Curious if I'm missing something, if this sounds right or any input you guys may have.
I use the iphone more than a year, is best have a lock on machine, now in China, China can't use SIM card, can you tell me how to contact customer service?
I have never had this happen to any other Nokia LCD device before or any other similar device that I have owned. There is definitely some strange issue, as when the screen goes fuzzy, if you lock the phone and then place it on or near a heat source for a few moments, when you unlock it the screen is mysteriously working again. This is a very frustrating issue which is exacerbated by the fact that the device is of the touchscreen variety which effectively renders it useless as if you can't see the screen then you can't see the buttons to control the infernal machine! Unless that is you are able to memorise the menus positions and also that of their sub-menus and options! Anyway, one thing I will say is that the service from Nokia is absolutely amzing when it comes to repairing them. I used the online form at http://www.nokia.co.uk/support/repair/repair/warranty?c=1 and they sent a UPS guy who arrived to collect the device the ver next day! That was last Monday, the 29th March, and I received back a brand new Nokia 5800 today!
Obviously rather than repair the device they have just replaced it with the revised model that they are obviously producing now that they have realised and rectified their errors. I am very impressed with getting a new device and so quickly too! Only thing is, they don't send you a new back for the phone, as they tell you to keep yours at home and not send it to them, so if your back is worn it will look out of place with the brand new phone if thats the route that they take with your case, which I think they will, or rather should. That is because I have heard that people that were getting their original device repaired and returned to them the problem was recurring soon after it being returned to the user. Props to Nokia though on replacing my 5800! I must say that at first when I sent it I thought I was going to be waiting for ages, but as I said I only waited a week and they even have a widget on their repair part of the site that tells you the status of your repair and where they are with it, all you have to do it type in your case number.
I didn't feel like owning a defective product even though I wasn't experiencing dropped calls. There eventually will be revised hardware. Whether it's in a few weeks, months, or iPhone 5. I didn't want to take the hit on resale value with a rev A iPhone 4.
In any case, I have a micro-sim to full size sim adapter and put Apple card into my Nexus One. All was good and didn't need to stop by ATT to get a new full size sim. Plus I like the idea of having a universal SIM should a newer phone come my way. Just an FYI to those returning phones. I did call ATT while I was in the Apple store to inform them of what I was doing. They were cool with it as well. Also the SIM adapter I'm running is one I purchased off ebay. Black version with the seller claiming they're straight from Germany. They're the exact size of a standard sim The blue versions are a little too thick for some phones.
I was reading a story on CNBC (http://www.cnbc.com/id/38265325) and they said that neither consumers nor shareholders will be able to see it live. I don't know why I was surprised but the arrogance of the move was overwhelming. Shareholders can't even watch it? Crazy. Jobs is a creative genius, but I disagree with Cramer (from the article) about his ability to execute. They've got many things right but their misses are huge. And according to Bloomberg, Jobs was told early on by an engineer about the antenna issue yet still proceeded with it (define of hubris). In my personal opinion, I think Tim Cook will succeed Jobs when he retires and I will be very interested to see how things change once that happens.
I've talked to some of my friends who are loyal to Apple and they agree that what is happening with that company is sad. I read several articles today that suggest that iOS4 should not be used on the 3G because the hardware cannot handle it. Both authors said they experienced significant problems with lag after installing the update - this happened to me too. My phone repeatedly freezes for a few moments after I attempt to do something. The authors also mention that their battery life is nothing like what it was prior to the upgrade. For me, I can leave my phone on the charger all night, and do nothing but refresh CNBC and today, for example, my phone was dead by noon.
I spent my lunch hour looking at the Droid. I'm very intrigued by it. I don't want to give up my iPhone but I may have to. The battery life alone is reason enough, not including the lag. I love the apps I have, but the only other option I have is to get a 3GS, which my AT&T store has told me they still have with the prior OS on it. Interestingly enough, I was in the AT&T store today and the 3GS's on display are ALL on the old OS.I wish I had never updated the OS. Probably would be much happier now. Don't plan on doing the signal bar issue update that is supposedly out today either. Been burned on updates by this company one time too many.
I am looking to purchase an iphone 4, and since there are no walk-ins at any apple store i put my name down on the priority list at the Georgetown-DC apple store. Should i just go ahead and order it online or just wait for the priority list?
So, yesterday morning I got up early and decided I might as well place an online order for the iPhone through ATT.com instead of waiting around and hoping to pick it up in a store. However, my friend told me yesterday afternoon that the local ATT store had some still in stock, so I went over and managed to get one. Yet, I never canceled my online order for the iPhone, and as of this morning it still is listed as processing.
So, will that order eventually be automatically canceled before it ships since I already got an iphone at a discounted rate at the store, or will I get sent another iPhone?Also, could they send me the second iPhone and then charge me the non-discounted rate?
I have a US based credit card and I'm located in the US. All of my account info is updated with my latest address and credit card info. I can't seem to purchase anything in the store with a credit card. When I click on buy it brings up the message "Sorry. Credit Cards are not allowed at this store."
I forgot to write down an order number after placing an order for iPhone 4S in online store. How can i track my order status now? I have no apple ID. I remember only e-mail that was placed as a contact info in the order.
I'm getting ready for the iPhone 4 release and would love to pre-order to have it shipped to me. Do I order from at&t or from apple? Is it a simple process or do I have to go to the store and claim my upgrade subsidy? Is it just easier to get it at the apple/at&t store?
this moring i ordered from att.it says attention in the status, anyway when i got home i hit cart from early early this am on the apple website. and i had a 32gb in my cart so i proceeded to check out and was able to purchase it. ok so now i think i have 2 preorders. anyone see any kind of issues that might come out of this? i heard you could only have one per address.worried they both will get cancelled.
I got an confirmation email from ATT website.Does this GUARANTEE that I get my phone shipped to my house on the 24th? I mean doesn't Apple Store get priority over ATT and therefore customers who preordered via ATT would be left out until all Apple Store preorders are fulfilled?
I am wondering about my upcoming ATT Premier order for an iphone. I plan on ordering it on a new line, then going to ATT and switching sims to my primary line. Now I wonder if when I go into an Apple store in case my phone has any issues, will it matter what line its on or where I bought it from? I have never owned an iPhone so I dont know how the apple store actually works.From what I rememeber, I bought a used iPod Touch a long time ago, and it had issues and I just brought it in and got an exchange. Will it be the same with the iPhone?
I haven't seen this particular scenario discussed, so I finally decided I would ask.I of course dealt with the fiasco that was June 15. I eventually was given the ability to make a reservation, and although I wanted it shipped, I figured that was better than nothing. A few hours later I was able to get an order successfully placed. Both of these were put on the same number and same apple ID. The original plan was to give the 3G to my wife (although she was available for upgrade), but we have since decided that it makes more sense to get a new 4 for her and sell the 3G (which is why I have not cancelled the reserve). There are 2 tricky parts to that - the apple ID it is reserved for and the number are mine (will activating the i4 that arrives tomorrow affect this) and I am the 2nd line (authorized retail user) on the family plan under her name (different last names). Is there any chance that I would be able to pick up the iphone from Apple on the 24th, or will she have to be present as well? I could go at any time, but she would not be able to get there before about 7pm.
I just preordered an iphone4 on apple's website and got an email verification, but it doesnt show up under my apple account order history. Does anyone have the same issue? I tried calling apple but of course they aren't taking any calls because of the craziness going on. I just want to make sure it went through and it's gonna be shipped to me and not some other random person.
I am wondering I need a new sim tray is there a place where I can order an authentic one FROM APPLE or do I have to order the replica offered on [URL]?
I currently have a BlackBerry Curve and has been working fine for a while now, but over the last 2 hours i cant send or recieve txt messages! If i try and make a call i get ''Supplementary service error: General error''. I couldnt find much about this on Google except a hard battery pull while the phone was on, which i tried but still no luck. Anyone got any idea's for me to resolve this issue ? I'm also getting 'Phone not allowed MM#5' when i try an emergency call.
Was originally going to order from my AT&T small business rep tomorrow but with the rumors of no white iphone at the AT&T store; I was wondering if I am able to preorder from the Apple store. We have a foundation account; don't believe we get any discount.
I can't get on Apple and pre ordered through AT&T.Is there a direct link on Apple.com to pre-order a bumper or was it part of the options when you pre-order the phone only?
I'm a little curious how this works. I was able to get through and reserve a iphone at the my apple store for pick up. But i don't know what that entails, do they charge my credit card now? or do they wait until i get there to charge it?
Anyone else a bit annoyed that if you made a reservation to get the IPhone 4 on opening day, partly so you could be the first anywhere to get it, you are now getting it 1 day later than others who aren't anywhere near an Apple store and/or chose mail order? Kind of takes a bit of the excitement away from the hassle of rushing to an Apple store on release day and waiting in the reservation line.
