Nokia :: OVI Suite And Care Support
Feb 17, 2010
Today I called Nokia Support, because I could not download maps with map loader.The guy asked if the ovi suite is installed. I told him, that the Ovi suite keeps on crashing on start-up on my machine, and that all other software is running fine, e.g. the PC suite which I am using instead.
For a price of 14 Cent/Minutes this "Nokia-Care"-guy had the nuts telling me that probably my computer needs to be fixed. After telling him that my computer works fine with all other software, he finally told me that I need to call Microsoft, as it would be their fault that Ovi Suite is not running on my machine.
This is a poor joke called "Nokia-Care". Dear Nokia-people, that is no-support and no-care-at-all. Providing something that crashes for free, and charging money for providing rudeness on the phone.
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Jun 26, 2011
It seems that pc suite 7.1.60.0 said it does not support E6.Is it still be in develop?
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Jun 24, 2010
OVI suite can't update the support softare on my N97... it's says "unable to install support software". Any solutions? On the PC I already unistall all Nokia software, used PCSuite Cleaner and cleaned the registry and then reinstall OVI Suite.I don't wont to hard reset the phone, format drive E and reinstall all the software.
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Apr 11, 2011
Every time I use the Nokia PC Suite on my pc, I get a msg that I need to update my PC Suite support on my mobile. But when I try to do this, I get the msg "installer already in use" on my mobile. What should I do? And I also have another problem. I downloaded the application "Folder Hider" from Ovi, and it was installed in a folder "Mig Apps". I want to remove it, but it won't allow me. Why is that?
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Jun 2, 2010
I want to know if the PC suite supports backing up my contacts and messages on my Nokia N900
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May 16, 2012
installing support software with Nokia Suite for nokia c5-00.2 failed
I cant upload nokia maps from Nokia suite.
cant update nokia software
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Oct 12, 2011
my n8 has this problem since 3 days.i m not able to connect any pendrive or drivevia usb otg cable.it says unsupported usb device.disconnect device.and moreover I m not able to connect my n8 on my pc or laptop it only charge the phone and does not support ovi suite or mass storage.nokia care is of no help.
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Aug 8, 2012
Software update and the Ovi store recommended that I update to Nokia Maps Suite 2.0 on my N8 running Belle.I did so over the air from the Ovi store link. Installation didn't interact with me but phone eventually restarted. Maps wouldn't work i.e. selecting the shortcut or going into the menu and locating the Maps icon would not launch it and my wired headset WH-701 was no longer recognised when I inserted it. Checked installed apps - Maps not there.
Did a soft restart *#7780# and when the phone restarted had my headphones back BUT no maps Last night did the Ovi store link again from my broadband router this time with the phone in offline mode and wifi on. Installation was a lot more interactive giving progress on each app being installed. It did give a 'running out of memory on c: drive' error a couple of times (I had checked before the installation and had 25Mb). Phone restarted, maps was terrific, even showing locations of pics I'd taken with the phone and offering me public transport timetables in U.S. cities but ... headphones not recognized when inserted!
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Jan 30, 2011
I bought one more C5 today and when I try to connect it to the pc via pc suite it says "Pc suite support installation failed" , I tried everything from reinstalling pc suite on pc, resetting phone but nothing working to let me restore the contacts from my previous C5 through Pc suite
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Nov 21, 2010
I have recently bought Spiro and updated the software. Now I wanted to update the contacts from my old W200i to this one. Checked SYNC but Spiro doesn't come up in the list of the phones. Some forum digging made me realize that Spiro is also not compatible with PC Suite too. Will Spiro support PC Suite/Online Sync in the near future or SE? Except for some connector issues my W200i had worked brilliantly. I wanted Spiro to tide some time till I get an android from SE only. I have advocated SE to the point of being labeled a fanboy and now this. I am having serious doubt about SE's commitment towards its consumers.
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Apr 28, 2010
I took my N97 in for its second service in the past 5 weeks, this time because it froze and wouldn't make or receive calls.I was told that it was going automatically to message bank.I have never used or even activated message bank, so i don't know how that would unexpectedly start happening.I was also told that the reason i have so many troubles (crashes, freezes etc) with my phone is because i am using third party files on it.
I have to use PC Suite and i have to convert my chosen computer files into suitable N97 files.I also have to leave the phone clean of any files, applications, downloads or extras for a week to make sure that it works properly. then i can put my converted photos and music onto it.I can also put my OVI games & applications back on it.
Why is it reccommended that we do a Back Up before any resets or formatting, if the files on the back up are corrupted and possibly causing the troubles to recur?What is the point of having a memory card.
me 3310 6300 N97
son N95 HTC magic
son 6300 N95 E63
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Mar 21, 2010
Recently (3/20) I have visited Delhi,Rohini Nokia Care center (Dexter) (India). I vistied to resolve my front camera issue. Front camera video is coming Green. When I today (3/21) reached to collect phone and told them to please get me tested the phone front camera, what they told me is "there is no Front camera in E71. If you prove will give you new phone? This is pathetic they even don't know that there is front video camera in the phone. My jobsheet no is 11433527/100320113. Even I saw jobsheet, they have not even tested it. Engineer: Sukhbir,Amit and Sanjeev denied that there is Front Camera in this phone.If I(Me) prove then will give me new phone....Now I am ready to Prove Will Nokia Provide me new phone Who will resolve my issue Please tell me Grievance cell email id. Or i need to go to Consumer court for this?
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Jun 9, 2010
My N900 micro-USB connector died only few months after I bought it. I sent it off to customer care and now they're telling me the phone is out of warranty due to either being out of the warranty period, being physically damaged or being water damaged. I took good care of the phone and it worked fine until the battery died.
I need to send every email twice to get a response and they never seem to listen to me.I asked them to reevaluate their verdict and then they asked me for proof of purchase - which I already sent with the damn phone! It seems like the people responding to the emails have no connection to the people who actually have the phone at the repair center.What can I do?
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Jun 5, 2010
I still can't get any incoming email through the email client without hitting "send/receive" manually.This problem happened after upgrading to the new firmware.I called today and Nokia Care told me to install the firmware upgrade again using the computer this time.But when I try it says I already have the latest firmware. How do I over ride that - and reinstall the firmware again using the Nokia Software Updater on the computer?
Also,he told me if this doesn't work I would have to send it to them - they would reinstall the firmware themselves - and if it STILL didn't work - it would be deemed a "bug" - they would send me my N900 back and I would have to wait until the next firmware upgrade. The last firmware upgrade took 6 months.So, what is my "warranty" for?I did buy one.how come they can send me back a "broken" phone with no incoming email?
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Jun 18, 2010
I used the Ovi suite to install the free maps on my E72 which work great but the software itself is very poorly written, too many bugs and problems so i would like to uninstall it and use the PC suite instead. can I now update my phone using the PC suite with it's updater software or do I have to now rely on the Ovi suite.
The reason I ask instead of having two pieces of software is i want to a Vista/XP (two machines) clean install followed by a Ghost DVD so the smaller image the better (plus i dont like to have **bleep** installed on my machine:-)
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Jul 22, 2010
In some countries, phone numbers are listed as 1800-pizza deliver or just 93-postoffice or something like that. Using number pads with letters, this is no problem but the default N97 mini dialer has only numbers and no letters. I have searched the web for third party dialers but no luck, Can someone please advise?
I used to own a E63. Same problem with keypad but there was a work-round. I used this work round using the N97 mini physical keypad but no dice.
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Jan 29, 2010
Can i tranfer data from PC suite to OVI Suite - I need transfer all data from Nokia 6230i to new Nokia 6303 classic, or how to do it?. N 6230i is not connectable to OVI suite!
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Apr 6, 2010
How can I make my nokia E71 sync back with PC Suite after I started using OVI Suite? I have a Nokia E71, and i was using Nokia PC Suite to sync it with my outlook 2007 it all worked fine, contacts, to do notes and calendar (i wasn't syncing mail cuase i use gmail), untill the new ovi suite came out and i decided to try it since It sounded better.turns out It really sucked this ovi suite!! one of the worst softwares I've ever used, it duplicated all of the appointments that had color categories in outlook 2007, it is dead slow to sync!!!(i mean reeeaaly slow), even tough the Suite integrates more stuff in to one place it has reduced funcionality to sync stuff with my phone, it offers less funtions, not to mention that the user interface sukcs (its poorly desingned, it takes long to accses stuff, it shows me stuff as if it was advertisement).PC suite was very simple but funcional, oviously i went back to pc suite, to my surprise i couldn't sync, pc suite & the phone would do as if they were syncing, but when i checked at the end it wouldn't sync stuff.
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May 10, 2011
I've a nokia 5130c-2 xpressmusic. Does it support 8gb memory card? I've tried 4gb memory card and it does not make any problem. But in nokia website, it says 5130 only support 2gb but i've used 4gb memory card. Can i use 8gb memory card on my phone? And what's the accurate memory card capacity of my phone?
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Aug 16, 2010
I got this phone 3 months ago, and it paired with PC Suite perfectly, till few days ago, when i lost connection with it, and now PC Suite and OVI Suite can't find my phone. I checked bluetooth device that im using, and made sure that phone bluetooth is on. In Attachment is shown how PC Suite and Bluetooth react when i try to reconnect the phone.
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Apr 15, 2010
Have a N900. Got the phone to work against Smart Suite and later Ovis Suite very well for the first 3 weeks. Then the trouble started. I used it both with USB cable and BTooth. First my synchronization with Lotus Notes calendar stopped (have to go by the PC), then contacts and messages. And today it does not even recognize the phone as a compatible phone. In the whole period I have been installing all kind of applications. My suspicion is that the trouble is due to an installation of a particular application - my question is:Anyone that got an idea what might have caused this?? Hope for help without re-intsalling the machine.
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Apr 16, 2011
i am having major issues with my e51 and pc suite! The s.ware support 4 my phone is not loading, and when i tried the new ovi suite as an alt. the software is not compatable with my phone! How is my phone going 2 get updates if i can only update via p2 suite?
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Sep 1, 2010
I have a Nokia 5800 Express Music.For fow days I was facing issue with side lock key button. I took my phone for repair to nokia care center in Aundh. They kept my phone with them for 2 days and returned it to me as it is after 2 days.When I checked on delivery the problem still persisted. They said the key needs to be replaced and will take few days and come back after 2 days. When I went back they said 2 more days, after 2 days they said again 2 days. I had to visit there office 5-6 times just to hear 2 more days.When I tried to escalate using service center they said can not take complient. Just getting frustrated day by day with Nokia service.
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Feb 28, 2010
where how? ah?
N97 i miss you??
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Jul 19, 2010
With all the troubles Iphone 4 has right now, would it be wise to buy apple care?
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Mar 26, 2012
how do i buy applecare extended warranty for iphone ?i am overseas and my grandma will visit the NY store to setup extend the extended warranty - she knows nothing about gadgets...not even how to use a computer !if she goes to the apple store and pays $70,does the genius extend warranty extended electronically ? or do they give you a box which you bring home to setup and extend the warranty manually ?
Info:
iPhone 4, iOS 5.1
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Sep 4, 2010
I purchase the iPhone 4 with Telus and at the same time purchased and registered Apple Care to the device. The other day I decided to go with another provider that gave a better plan for the iPhone 4 and so I switched. My question is can I transfer the Apple Care to the new iPhone 4 and if so how do I do it?
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Jun 19, 2010
I was wondering about apple care for the iPhone. Do you think it is worth it? Tell me your experience/opinions on Apple Care for iPhone. What does it cover exactly? Does it suck? Is it a rip off? I pre ordered the iPhone 4 (my first iPhone) and I am debating on whether or not i need the extra insurance.
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Jun 27, 2010
Now that I received my iPhone 4, I realize that there is no insurance on it. I ordered on ATT.com and was never offered Apple Care. Should they have offered it? Can I still get it?
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Jul 3, 2010
How many of you have had to have your iphone worked on? I bought the iphone a couple of years ago, and found the technical support here was much better. I was told my an apple sales person tell me that if I lost my iphone, applecare would allow me to buy another one at $199. Since we just signed up for the 2 year contract with ATT, if we lost the phone, it would be full price. I know apple care doesn't cover water damage or cracked screen. Is there a deductible when it is sent it? I did call apple and no one seemed to know the details. I had gotten talked in to buying the Best Buy black tie protection plan, but I just couldn't handle the thought of $14.99 for two years.
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Jul 22, 2010
I tried to do a search and couldn't find what I was looking for my question. My mom has my 3GS I bought it back. I didn't get an Apple care plan for it, but I was thinking it would be a good idea to get it now for my mom is there a chance I still can get it for her 3GS?
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