BB Torch 9800 :: Unable To Synchronize From Mac Computer
Aug 22, 2010
My Issue is as the above subject header reads. Also, the BB Knowledge Base Article KB23925 says its aware of this problem, however, has no time frame for resolution.Ok guys can we hurry up! Its rendering my ability to use this device dramatically as I am a exclusive Mac User. I have to keep another phone with me to reference #'s and email addresses!Does anyone have a suggestion(s), besides buy an iPhone? )
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Jun 7, 2012
How to synchronize email address book from Windows Live with 9800?I tried with BlackBerry Desktop Software 6.1, but it doesn't support Windows Live !
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Sep 24, 2011
I am running windows 7 and no noise nor does my device manager detect my phone when connnect. Neither does the Blackbery device software. All are up to date. I am at a loss. I am not using a hub and i have tried several usb ports on my laptop now. Nothing.
I have downloaded the desktop software for BB twice and reinstalled. No luck. I am unable to find where to enable mass storage under options. There is only a option for media card but nothing regarding Mass Storage.
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Jun 8, 2011
I connected my old 8310 to se if data was present and to charge the device. Now my computer does not recognize my 9800 Torch when connect.Thus I can now sync my device with contact and calendar files.
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Aug 7, 2012
Does the Torch 9800 have the ability to link to a computer so you can access the internet on your computer remotely?
My wife has an iPhone which does this seamlessly (they call it "Tethering"). Went to the Telus store and the sales person claimed the Torch can do this but could not find the feature. I have spent 3 hours and cannot figure it out either.
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Jan 17, 2012
My Blackberry Torch 9800 is synchronised with Outlook on my work computer but I want to create a second copy of my contacts on my home computer. How can this be done?
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Oct 14, 2011
My Torch is enable with gps. I can use Google map to see exactly where I am on the phone, I also Installed blackberry protect. If I lost my phone, Can I use my computer to track where is the phone? How do I do it if is possible?
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Nov 14, 2012
How do I download my contacts from my Torch 9800 to my computer as a .csv file?
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Nov 4, 2011
How do I transfer videos stored on my DEVICE (not the media card) to my computer? When I connect with the USB cable, all I see are the videos stored on the card.it's rather important that I get this done.
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Sep 4, 2010
I'm not able to zoom in on CNN either by double tapping or by pinching. Why is this? Just some pages won't allow it or what?
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May 6, 2011
I have a Torch 9800, however it cannot connect to our 3G network here. my carrier is Digicel PNG. I have already tried setting it to 3G but it does not connect
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May 19, 2012
why i can't use my trackpad? i went to the settings all i can see is trackball setting? why it happened? i just updated my device software version.
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Mar 3, 2010
since yesterday i`m unable to connect my 9800 with Desktop software. "uable to communicate" i try device update -> No updates found/needed i try update of device software -< one tim work, then never again. PS. taskplaner sync options are in v6.10 lightyears better!
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Jul 4, 2012
I have lost access to the phone on my torch 9800, have tried help and removing battery neither have restored the phone access. How do I get it back as I have two voicemail on there.
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Dec 7, 2011
unlock my Torch 9800,provider : AT&TEdit: Personal information removed (IMEI). At no time should you provide any personal information to any other community member. Check out the User Guidelines for details.
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Jun 2, 2012
I have an iPhone and and iPad and want to be able to synchronize them with my main computer particularly my email which is with orange is this possible?
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Aug 23, 2010
I have the Torch. I am unable to connect to Rim's push network, Att 3g bar shows five bars and I can make calls and send texts but recieving email or using bbm cant be done. weird thing, when i log on to a wifi connection RIms icon comes back and i start recieving email and bbm works. I am going to call att, anyone else have this issue?
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Mar 23, 2012
My Storm 9500 camera fails to function even after updating software recently to ver 5.0. Keep getting the following message "! Could not start the camera. Close other applications and try opening the camera again."
I have no applications open and keep getting this message meaning I can't get to use my camera ..Help!!
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Feb 28, 2012
1. Doesnt Turn On (I Get red light for approx 1 min with charged plugged in ONLY / then changes to charging sign on screen.
2. If chargers unplugged nothing happens no lights nothing (tried all battery pull far from this now)
3. Install all the software needed to do a full re-install BBSAK + JL_Cmder + Loader "to no avail"
4. When using the above said software i get an error on the COMPUTER saying "Cannot connect to JVM" Click either retry or cancel. the phone then seems to be going into a LOOP again, the windows device notification sounds every so many seconds.
Phone also never changes from a black screen with battery sign with lighting strike through it!Prior to the above the phone was fine, what this could be as it seems that most other threads and posts about JVM Errors seem to have a specific code and this one doesn't.
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Jan 18, 2012
I downloaded an .exe file, a .jar and a .sis file, but these files cannot be opened on my phone. It displays a "Unable to display" message.. I have a Blackberry Torch 9800.
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Apr 22, 2012
When I set up my Torch 9800 to connect to Wi-Fi, the home screen reports the SSID of the access point, but when I attempt to use the browser, it reports "Unable to connect to the internet, please try again later." The "Device and Status Info" screen reports the WLAN IP Address as 0.0.0.0. My wireless access point reports that the BB device is "on", and is assigned an IP address (192.168.2.17).
At one point my initial screen reported that three updates were available. However, each time that I clicked on a line offering an update, an error message reported that "The data service is not operational", and the message about the update went away.
Snooping with Wireshark show that, when the BB is turned on, an ISAKMP tunnel is established between the BB device (at address 192.168.2.17) and segw.uma.rogers.com (at 74.198.30.49), so there is absolutely nothing wrong with the physical wireless connection. (My cellular supplier is Rogers.)
My BB was received (brand new) in early April 2012, and I updated the device from 6.0 bundle 695 to 6.0 bundle 2921 on 2012-04-12, after installing the Desktop Software on my PC. (The Desktop Software offered the update, so I just did it; I was not even aware of this community until later.)
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Aug 16, 2010
I have successfully downloaded .mp3 audiobook files from the library via OverDrive Media console to my new Torch but I can't download books in .wma format.I see that older Blackberry devices do not support .wma files and they must be converted but I bought the 9800 because I thought it supported .wma files.I am running 6.0 bundle 278 (v6.0.0.141, platform 6.4.0.64)The error from OverDrive says that RIM does not support this file type.If it isn't supported, what 3rd party conversion tool can you recommend?
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May 12, 2012
When I got my Blackberry Torch 9800 everything worked for two days well not everything the browser said "uncaught exception java.lang illegal state so I did the sofeware update.After the update a I was unable to use the BB Messange..I went to my Service Provider and they told me I had to reload my OS which they did.I can send and recieve textes and calls but I still cannot get instant messaging, BB messanger and emails. I live in the Cayman Islands and my service provider is LIME. I bought this phone from Amazon via the OEM Planet in April.
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Jul 16, 2012
I am unable to make any calls or take any calls on my phone. When i call anyone the call is connected to the other person but on speaker only and the person cannot hear me.
When someone else tries to call me i am unable to pick up the call. I have tried everything which i can think of but cannot pick up the call. Even hands free is not helping here.
All other functions are fine. all keys are working fine. I am facing issue in making and taking calls.
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Aug 22, 2010
I've seen a few threads on this with older blackberries but not the torch. Ok, I can browse the internet all day with the torch with no problems, but whenever I turn WiFi on I get the "unable to find the requested server" error message.
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Sep 2, 2010
I just bought the torch.... everything is fine, email, bbm, everything.. but, broswer...I CANNOT BROWSE!!Only if I connect via wifi the browser works.. if not, it doesnt...what should i do?
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Sep 26, 2010
Since I updated to the new 6.0.2.44 upgrade I haven't been able to sync to my laptop. I connect my cable to the 9800 and start the software. It tells me to connect to my 9800 and says disconnected in the lower right corner. I've pulled my battery and restarted, but no luc
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Oct 12, 2012
I lost my bb 9800, i think i have data somewhere on bb server because when i login on BB protect website i can see that in archived back up details but i'm unable to restore it. And when i try to restore on my new 9810 it says "This data is already wirelessely synchronized with a remote service and cannot be restored by blackberry protect" only for contacts. And i've archived the device by mistake n now it shows "Remote admin commands are not available on archived devices".
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Aug 31, 2011
I get the "Unable to find the requested server" message when I try use the browser. The phone is logged into both a wireless home network and the mobile network so it should have access to the internet.
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Feb 9, 2012
I am unable to sync Outlook 2007 with my Torch 9800. When I set it up to sync with Outlook it looks OK and says to go ahead and use it but then comes up as not installed.
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Sep 11, 2011
when i click on setup and then on email accounts, it returns to the setup page and then freezes.
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