BB Torch 9800 Smartphone :: Unable To Connect To Internet?
Sep 2, 2010
I just bought the torch.... everything is fine, email, bbm, everything.. but, broswer...I CANNOT BROWSE!!Only if I connect via wifi the browser works.. if not, it doesnt...what should i do?
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Mar 23, 2012
My Storm 9500 camera fails to function even after updating software recently to ver 5.0. Keep getting the following message "! Could not start the camera. Close other applications and try opening the camera again."
I have no applications open and keep getting this message meaning I can't get to use my camera ..Help!!
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Aug 18, 2010
I just got torch today, activated and it don't connect to home wifi.It shows my ssid and says connected but when I try to browse says not connected.I can connect to data plan and surf, but I wanna connect to my home wifi.Tech support said try another wifi connection.So I went to AT&T store and sales guy connected to their internet wifi.I also went to mcd s and connect to wifi hot spots.But won't connect at home.I tried everything, And I had two boles 9000 before I tested last few days and same thing?Is it something to do with wifi router?I had security on and I changed settings in router and made my wifi home conn OPEN BUT STILL won't connect!
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Sep 7, 2010
I receive messages from my work outlook account on my handheld but I am unable to reply to them. I was wondering if anyone has had this problem and knows how to fix it.
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Sep 3, 2010
I get this problem and cant sync my contacts from Mac.I am sorry i spent so much money. I got the same problem with the 9000 bold and was teh reason i let go. Now I have the same problem.
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Aug 25, 2010
As an avid business crackberry fan (and business manager) for over 3 years, I was appalled to find that I would need to slide the keyboard out to enter my security code, especially when I would do it 50-100 times per day. As every other touchscreen phone on the market has a pattern unlock method, this is the single issue preventing from purchasing this phone(s) PLEASE ISSUE AN UPDATE/APP/PATCH anything to bring this vital security & efficiency issue up to par.
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Aug 20, 2010
When I select the app world on my phone and try to login in i'm getting a 30601 error. it seems several people are also geeting this error.
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Aug 29, 2010
Can somebody please help me out. I just bought a new Torch 9800. However I found difficulties to browse internet. I contact the local operator. They said, i need to ensure that the setting of browser is 'internet browser'. In the common blackberry (i was using Bold 9000), the setting can be found in this path:Option--Advance Option--Browser--Default Browser Configuration==Internet Browser..However, when i check the same path in my Torch 9800, I cannot find such 'advance option' under the setting menu (in homescreen).
Does anybody can suggest me where it is or what should I do?
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Jun 25, 2011
I had many blackberry before my new torch 9800 and it is working good but now i couldn't connect/browser to internet efen though my blackberry messagener is working good.This is the message i always received during trying to open internet : "unable to connect to internet,please try again letter.If the problem persist please contact your service provider."
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May 6, 2011
I have a Torch 9800, however it cannot connect to our 3G network here. my carrier is Digicel PNG. I have already tried setting it to 3G but it does not connect
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Mar 3, 2010
since yesterday i`m unable to connect my 9800 with Desktop software. "uable to communicate" i try device update -> No updates found/needed i try update of device software -< one tim work, then never again. PS. taskplaner sync options are in v6.10 lightyears better!
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Aug 18, 2010
I'm not sure how to connect my school email to my blackberry Torch. My school e-mail is weird because when I go inside everything looks exactly like gmail but it isn't exactly gmail beacuse you can't sign on from www.gmail.com. Gotta go through the school website. It does provide instructions on how to link to the Blackberry but it doens't work for the Torch because the option doesn't exist.
(Instructions)To set up the BlackBerry's email client with Google Apps email (IMAP), just follow these steps:
On your BlackBerry device, navigate to your home screenSelect the icon that lets you set up email (this can be called Setup, Setup Wizard, Email Setup, BlackBerry Set-up, E-mail settings, or Personal Email Set-up)Follow the setup instructions provided on your device to create a new e-mail accountBe sure to enter the following:Mail Server: imap.gmail.comUsername: [your full Google Apps email address]Password: [your Google Apps password]IMAP Port: 993Allow the system to add your account, but do not enter your Google Apps password into the utility boxes (this causes the system to default to POP3 instead of IMAP)Select NextSelect Next again (bypassing the 'Additional Information Required' section)Select your account type, then select Next.You may encounter a 'We were unable to configure...' error. Select I will provide the settings to continueSelect the option that mentions 'IMAP/POP'Select I will provide the settings..., then select NextSelect Set up existing email account...Enter your Google Apps account information here, with 'imap.gmail.com' as your mail serverSelect NextSelect Save
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Apr 26, 2010
As you already know, the ring volume on the Torch 9800 is extremely low. So I tried to email custom mp3 ringtones to my phone to use instead. In attempting to do so, I received a message saying "More request cannot be completed. Service book information not found." I also received this message when trying to email a photo to my blackberry. This never use to happen in past blackberries I have owned.
How do I fix this "service book information not found" issue ?
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Aug 25, 2010
I have bought a Torch, but cannot get it to set up in the Organizer configuration to sync with my Calendar in MS Office XP- Outlook. My computer runs Windows XP. The contacts and memo will configure (although) they are posting to an archive folder and when I try to change that I get Error 0x80043bea), but the Calendar and Tasks will go through the set-up process, but when you finish it, the checkmark on those 2 Outlook folder disappears before you can even select the advance settings.I have re-set the configuration on the Desktop software a couple of times, to no avail, and uninstalled the Desktop 6.0 software and reinstalled it. None of these measures have changed the problem.Any suggestions?
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Aug 23, 2010
I have the Torch. I am unable to connect to Rim's push network, Att 3g bar shows five bars and I can make calls and send texts but recieving email or using bbm cant be done. weird thing, when i log on to a wifi connection RIms icon comes back and i start recieving email and bbm works. I am going to call att, anyone else have this issue?
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Feb 28, 2012
1. Doesnt Turn On (I Get red light for approx 1 min with charged plugged in ONLY / then changes to charging sign on screen.
2. If chargers unplugged nothing happens no lights nothing (tried all battery pull far from this now)
3. Install all the software needed to do a full re-install BBSAK + JL_Cmder + Loader "to no avail"
4. When using the above said software i get an error on the COMPUTER saying "Cannot connect to JVM" Click either retry or cancel. the phone then seems to be going into a LOOP again, the windows device notification sounds every so many seconds.
Phone also never changes from a black screen with battery sign with lighting strike through it!Prior to the above the phone was fine, what this could be as it seems that most other threads and posts about JVM Errors seem to have a specific code and this one doesn't.
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Apr 22, 2012
When I set up my Torch 9800 to connect to Wi-Fi, the home screen reports the SSID of the access point, but when I attempt to use the browser, it reports "Unable to connect to the internet, please try again later." The "Device and Status Info" screen reports the WLAN IP Address as 0.0.0.0. My wireless access point reports that the BB device is "on", and is assigned an IP address (192.168.2.17).
At one point my initial screen reported that three updates were available. However, each time that I clicked on a line offering an update, an error message reported that "The data service is not operational", and the message about the update went away.
Snooping with Wireshark show that, when the BB is turned on, an ISAKMP tunnel is established between the BB device (at address 192.168.2.17) and segw.uma.rogers.com (at 74.198.30.49), so there is absolutely nothing wrong with the physical wireless connection. (My cellular supplier is Rogers.)
My BB was received (brand new) in early April 2012, and I updated the device from 6.0 bundle 695 to 6.0 bundle 2921 on 2012-04-12, after installing the Desktop Software on my PC. (The Desktop Software offered the update, so I just did it; I was not even aware of this community until later.)
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Sep 2, 2011
unable to access Setup>mailAccounts>Internet Mail Account folder to enable Gmail calendar syncronisation ive set up on the Vodaphone mobiel website. i get the gmail emails to my device but cant get the calendar to wsync unless i can set the security on the handset in that folder
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Aug 16, 2010
Q) How can you power the phone down?
When the phone is off, it seems that a simple tap of the Red power button turns the phone on again. This seems like a design flaw. All other non BB devices that I know off require you to hold the power button for a couple of seconds to turn it back on.This prevents the phone from accidently being turned on.
Let me explain a use case. When you are flying you have to turn your phones off.So the normal procedure is to hold the red hang up key and the phone will power down. This is as expected.Assume you then put the BlackBerry device in the seat pocket in front of you.Midway through the flight you hit your knee against the seat pocket.The red power button it tapped during this process.The phone now powers on.You are about to land and your phone rings.The flight attendant and the passengers all give you unpleasant looks through no real fault of your own.This type of issue has occurred a few times.
I realize you can go in and manually turn off phone connections but this is an extra step.Turning the phone off should take care of this and there should stay off until the user wants to turn it on.
I see this behaviour on my 8310 and 8900 and 9800.I hope there is something simple I'm missing??
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Aug 26, 2010
On my blackberry torch home screen, there is status icon on top which consists of a red circle with a white "w" in the middle of it. Just to the right is the number "1". Does anyone know what this means?
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Aug 18, 2010
I just bought a Blackberry Torch. I found that I cannot read Chinese character on torch, let alone input Chinese. It just display some black bulks instead of Chinese.
Somebody told me I have to wait for new OS versions which might includes languages like Chinese.
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Sep 5, 2010
I feel that The Torch would be the best thing for Verizon! We are not iPhone people over here. We need a newer OS and the option of having our quarty keyboards that slides from a touch screen. It will blow the Storm out of the water and it will not have iPhony competition or even Android for that matter! Plus the Torch gives us a nice size for travel not like the Droid phones.
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Apr 26, 2010
On my Blackberry Toch 9800, it seems to freeze up on several occassions, most recently when downloading an application from "App World."After downloading an application from App World, when you run the application for the first time, it will ask you if you want to "share personal information." Whether it is checked or unchecked, the screen just freezes up after clicking "OK."
Is there a fix for this? This is a brand new device and I am already experiencing several screen lock up issues. I have already done a hard / soft reset, as well as a battery pull. I have also uninstalled the application and re-installed it, only to have this issue continue.
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Aug 16, 2010
Since I got my Torch, I have had problems with Appworld:
1. The app itself cannot be download for OS6. It states "Sorry, your device does not meet the system requirements that are needed to support Blackberry App World."When will this be available?
2. Downloading apps via the web page results in an email that gets sent that redirects me to the page to get the email sent to me again... so, I can't download the app this way, either.
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Aug 18, 2010
I just bought a Blackberry Torch but have been unable to set up my corporate email using Enterprise Activation. I have the password from my IT group and have also reset the device. I keep getting an error that the Blackberry is unable to connect the server.
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Aug 23, 2010
I recenlty was in NY and i bought a BlackBerry torch 9800, now i'm in spain and i want to unlock it in order to use with spain sim card, anyone can suggest a guide or a website to unlock my torch?By the way my BlackBerry torch was bought from at&t .
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Sep 1, 2010
I have my email going to my torch, and when a message comes in, a yellow envelope shows up. The problem is that the yellow envelope wont go away. I tried clicking the envelope, tried going into the mail folder, and I even deleted all the messages in the folder. Still there!
I powered off and on, nothing
took the battery out, nothing
took the cards out, nothing
any thoughts? my next try will be re-establishing my email accounts
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Sep 13, 2010
I am unable to sync files between my Torch and Windows XP SP3. I have BBDesktop 6 installed, the phone is connected via USB directly to the laptop, and all of the Media Sync options say:"You need to turn on mass storage mode from the connected BlackBerry device to use this feature."
I see no such configuration option on the phone.Also, in Windows file manager, the SD and USB drives appear as removable drives E: and F:, but they are unaccessible: "Please insert disk in drive.."
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Aug 14, 2010
How do you get to the place in the phone where you do the Enterprise Activiation?
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Aug 17, 2010
Is anyone using the pro version of Documents to Go on a Torch. If so, is there a version for the Torch (cant find one on their website and no way to contact DataViz) or does the version for another phone (Bold 9000, 9700) work on the Torch?
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Aug 12, 2010
I purchased my Blackberry Torch 7 hrs ago from a local ATT store and since I have activated it, it has locked up on me eight times. I have read some of the reviews where people have stated that this can be an issue. Is there a fix because I really like this BB but I need it to be dependable.
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