BB Torch :: Computer Cannot Detect 9800
Sep 24, 2011
I am running windows 7 and no noise nor does my device manager detect my phone when connnect. Neither does the Blackbery device software. All are up to date. I am at a loss. I am not using a hub and i have tried several usb ports on my laptop now. Nothing.
I have downloaded the desktop software for BB twice and reinstalled. No luck. I am unable to find where to enable mass storage under options. There is only a option for media card but nothing regarding Mass Storage.
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Dec 29, 2011
I have try every thing I can think off to syn my torch to my computer & I keep getting error message that blackberry desktop is 'unable to detect device'.
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Aug 22, 2010
My Issue is as the above subject header reads. Also, the BB Knowledge Base Article KB23925 says its aware of this problem, however, has no time frame for resolution.Ok guys can we hurry up! Its rendering my ability to use this device dramatically as I am a exclusive Mac User. I have to keep another phone with me to reference #'s and email addresses!Does anyone have a suggestion(s), besides buy an iPhone? )
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Jun 8, 2011
I connected my old 8310 to se if data was present and to charge the device. Now my computer does not recognize my 9800 Torch when connect.Thus I can now sync my device with contact and calendar files.
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Aug 7, 2012
Does the Torch 9800 have the ability to link to a computer so you can access the internet on your computer remotely?
My wife has an iPhone which does this seamlessly (they call it "Tethering"). Went to the Telus store and the sales person claimed the Torch can do this but could not find the feature. I have spent 3 hours and cannot figure it out either.
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Jan 17, 2012
My Blackberry Torch 9800 is synchronised with Outlook on my work computer but I want to create a second copy of my contacts on my home computer. How can this be done?
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Oct 14, 2011
My Torch is enable with gps. I can use Google map to see exactly where I am on the phone, I also Installed blackberry protect. If I lost my phone, Can I use my computer to track where is the phone? How do I do it if is possible?
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Nov 14, 2012
How do I download my contacts from my Torch 9800 to my computer as a .csv file?
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Nov 4, 2011
How do I transfer videos stored on my DEVICE (not the media card) to my computer? When I connect with the USB cable, all I see are the videos stored on the card.it's rather important that I get this done.
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Apr 8, 2012
I've been trying to connect my iphone to my macbook but it just would'nt be detected. I have tried different cables and computers but my iphone is still undetectable. It pretty clear that its my phone that has an issue rather than my computer. Also, i was using a rather loose usb cable and it frequently detaches itself from the phone with slight movement. When it happens, ill receive some error message for unplugging incorrectly, is that a possible cause for this and what will be the solution for that?
Info:iPhone 4
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May 9, 2012
Windows 7, iphone 4g, all up to date firmwar, software and operating systems on phone, computer and itunes.Diagnostic on USB ports come back as fine and working. Itunes doesnt detect phone and in my computer the iphone is not showing up as a detected device. I have removed and deleted everyone apple component and software that is on my computer and reinstalled.Still nothing.
Info:
iPhone 4, iOS 5.1
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Jan 14, 2010
Device info
Alltel/Verison
Blackberry 8330 smartphone (CDMA)
v4.5.0.127
Apps and free space
After battery pully and clearing cache: 33800486 Bytes
No computer in my home will detect my BB Curve 8330.
I have a Mac and a PC. I have tried both Desktop managers. My g/f has the exact phone and both computers and desktop managers will detect her phone. I have tried all posted solutions (clearing cache. hard reset, checked the mass storage device). Rebooted both computers. The one thing that my USB cable will do on my Mac is charge my phone. There is no "Do you want to enable mass storage... " when I plug it in to the Mac USB.
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May 10, 2012
I am so frustrated. My Computer sees my phones as a usb but the Blackberry desktop manager can not see it. I keep getting this message; unable to install device driver.
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May 10, 2012
My desktop manager can not see my my smartphone. But it sees the usb. I is also able to see other smartphones. But mine seemsm to have a problem.
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Aug 25, 2010
As an avid business crackberry fan (and business manager) for over 3 years, I was appalled to find that I would need to slide the keyboard out to enter my security code, especially when I would do it 50-100 times per day. As every other touchscreen phone on the market has a pattern unlock method, this is the single issue preventing from purchasing this phone(s) PLEASE ISSUE AN UPDATE/APP/PATCH anything to bring this vital security & efficiency issue up to par.
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Oct 7, 2011
I am using a Blue Ant Q1 Blue Tooth headset and updated to the latest firmware on it. Now when I tell the Blue Ant Voice command the command 'Phone prompt' it connects with my Blackberry Torch 9800 Nuance Voice command option with no problems.Now when I tell the Nuance voice command the numbers of a phone number I want to call, it will repeat it back to me to verifying the number. Now the numbers are clear when the voice command repeats the number I want to call.I swear it really sounds like the very first computer voice ever created, it's all garbled and muddy like. No real clarity in what it is repeating back to me.It is very hard to make out what the voice command is repeating back to me to verify the word I used to describe the number I want it to call.Now, I shut off my Blue Ant Blue Tooth headset and tried the Nuance voice commands with my phone only and I get the same poor quality computer animated voice issues coming out of my Blackberry Torch 9800.Is this normal, I sure hope not, after purchasing what I consider a top quality cell phone. I would expect more clarity with this software from Blackberry and Nuances.This is the one feature that I really need for a cell phone to perform well for me, since I am on the road a lot for my business and needs handsfree dialing.
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Nov 15, 2012
Since lately my BB Torch is failing to detect or connect to my home wifi system, I even notice that it can't connet to external open networks. I use to connect so seamlessly before but now my Torch don't want to do wifi no more. I get a message saying "fail to obtain IP address" or cannot connect for some other reason I have never had before. This is very distressing to my wife and I who can't connect our individual Torch to our home wifi anymore.<br><br>
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Oct 27, 2011
I recently purchased Torch 9860. Last sunday i was travelling, suddenly cell lost the network connection and switched off. when rebooted it showing "error 102 Reload Software", I tried to connect this device with Desktop manager as per the solutionds given on BB website but Desktop manager is not able to detect the phone, and i am unable to do anything since there are not software update for OS 7 yet.
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Aug 11, 2010
I have already installed the new Desktop Manager 6.0 that I downloaded from the RIM site.
I am thinking the safest way to not have a problem is the just restore my 9800 data from a back up rather than do the Switch Device thing. Anyone worried it might bring erroneous crap into the new 6.0 OS.
Maybe it would be better to redo my settings after the data install to make sure all is clean and working correctly. Some of the 5.0 setting would not be applicable to the new 6.0 software.
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Aug 3, 2010
Title speaks for its self. They just posted on there wall they will be offering it. No details as to when/price.
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Aug 20, 2010
When I select the app world on my phone and try to login in i'm getting a 30601 error. it seems several people are also geeting this error.
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Mar 13, 2012
i had a blackberry torch 9800 which i backed up to the blackberry desktop then it was sent away for a repair and they replaced it with anew 9800 i have tried to recover everything from the desktop but it says i need the old blackberry first?
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May 24, 2010
i wanted to show everyone this new vid i just found on Internet.
Internet - blackberry 9800
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Aug 23, 2010
I know they are iPhone lovers, maybe Steve is paying them to leave it there since they dis the Torch so much.
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Aug 30, 2010
On other BB's I've moved pictures from the device to the media card using the "move" function - I can't find this on the Torch. Am I overlooking something or will I have to use Desktop Manager?
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Sep 6, 2010
does anyone no how to transfer all my contact from my Tour which is cdma with no sim card to my new Torch with sim card. i cant do it using blackberry desktop software.
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Aug 18, 2010
I'm not sure how to connect my school email to my blackberry Torch. My school e-mail is weird because when I go inside everything looks exactly like gmail but it isn't exactly gmail beacuse you can't sign on from www.gmail.com. Gotta go through the school website. It does provide instructions on how to link to the Blackberry but it doens't work for the Torch because the option doesn't exist.
(Instructions)To set up the BlackBerry's email client with Google Apps email (IMAP), just follow these steps:
On your BlackBerry device, navigate to your home screenSelect the icon that lets you set up email (this can be called Setup, Setup Wizard, Email Setup, BlackBerry Set-up, E-mail settings, or Personal Email Set-up)Follow the setup instructions provided on your device to create a new e-mail accountBe sure to enter the following:Mail Server: imap.gmail.comUsername: [your full Google Apps email address]Password: [your Google Apps password]IMAP Port: 993Allow the system to add your account, but do not enter your Google Apps password into the utility boxes (this causes the system to default to POP3 instead of IMAP)Select NextSelect Next again (bypassing the 'Additional Information Required' section)Select your account type, then select Next.You may encounter a 'We were unable to configure...' error. Select I will provide the settings to continueSelect the option that mentions 'IMAP/POP'Select I will provide the settings..., then select NextSelect Set up existing email account...Enter your Google Apps account information here, with 'imap.gmail.com' as your mail serverSelect NextSelect Save
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Sep 8, 2010
look at this commercial of the blackberry torch (spanish commercial) its very nice Internet - belanova blackberry torch commercial
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Aug 30, 2010
So I have a few pics I took with the Torch and I have some wallpapers that I added to the device. Sometimes you can see them in the preview area but when you click on them you get a weird icon that looks like a wheel. Sometimes even in the preview area you cannot see the pic at all.Still on the official OS that came with the phone. Does anyone know what the problem is? I recently swapped out to a larger memory card but I had the problem on both cards.
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Sep 16, 2010
I assume since I can't find it, there's no way to turn the feature OFF? I find it highly annoying to make noises when there's really no shutter action. I searched and couldn't find anything on the topic.
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Aug 16, 2010
Anyone else having problems? When i view an email
1. images are not automatically appearing (need to click get images)
2. the HTML emails are appearing too wide. I have to scroll to the right to see the other half of the email.
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