BB Torch :: Computer Does Not Recognize 9800 When Connect
Jun 8, 2011
I connected my old 8310 to se if data was present and to charge the device. Now my computer does not recognize my 9800 Torch when connect.Thus I can now sync my device with contact and calendar files.
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Jun 2, 2012
My computer won't recognize my Iphone, I can't access Itunes through it or charge. It makes a noise when I plug it in and unplug it but nothing else. It will recognize my husbands.
Info:
iPhone 4S, Windows7
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May 11, 2011
PC running Windows 7 64 bit. Have reinstalled latest BB software and no luck
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Jul 6, 2011
My BB 9800 Torch refuses to recognize the contacts in list.When a call comes in, it simply shows the numer and not the name, picture etc.
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Sep 24, 2011
I am running windows 7 and no noise nor does my device manager detect my phone when connnect. Neither does the Blackbery device software. All are up to date. I am at a loss. I am not using a hub and i have tried several usb ports on my laptop now. Nothing.
I have downloaded the desktop software for BB twice and reinstalled. No luck. I am unable to find where to enable mass storage under options. There is only a option for media card but nothing regarding Mass Storage.
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Aug 22, 2010
My Issue is as the above subject header reads. Also, the BB Knowledge Base Article KB23925 says its aware of this problem, however, has no time frame for resolution.Ok guys can we hurry up! Its rendering my ability to use this device dramatically as I am a exclusive Mac User. I have to keep another phone with me to reference #'s and email addresses!Does anyone have a suggestion(s), besides buy an iPhone? )
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Aug 7, 2012
Does the Torch 9800 have the ability to link to a computer so you can access the internet on your computer remotely?
My wife has an iPhone which does this seamlessly (they call it "Tethering"). Went to the Telus store and the sales person claimed the Torch can do this but could not find the feature. I have spent 3 hours and cannot figure it out either.
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Jan 17, 2012
My Blackberry Torch 9800 is synchronised with Outlook on my work computer but I want to create a second copy of my contacts on my home computer. How can this be done?
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Oct 14, 2011
My Torch is enable with gps. I can use Google map to see exactly where I am on the phone, I also Installed blackberry protect. If I lost my phone, Can I use my computer to track where is the phone? How do I do it if is possible?
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Nov 14, 2012
How do I download my contacts from my Torch 9800 to my computer as a .csv file?
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Nov 4, 2011
How do I transfer videos stored on my DEVICE (not the media card) to my computer? When I connect with the USB cable, all I see are the videos stored on the card.it's rather important that I get this done.
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Aug 29, 2010
Can somebody please help me out. I just bought a new Torch 9800. However I found difficulties to browse internet. I contact the local operator. They said, i need to ensure that the setting of browser is 'internet browser'. In the common blackberry (i was using Bold 9000), the setting can be found in this path:Option--Advance Option--Browser--Default Browser Configuration==Internet Browser..However, when i check the same path in my Torch 9800, I cannot find such 'advance option' under the setting menu (in homescreen).
Does anybody can suggest me where it is or what should I do?
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Sep 1, 2011
I just got a BB Torch 9800 for free (YAY!!!).My cousin came with it from UK. My current plan is a prepaid. It is the $50 Everything. So I just upgraded my plan to the BB plan but it doesn't work at all. It says:" Browsing the web is not included in your current plan and bla bla..."
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May 6, 2011
I have a Torch 9800, however it cannot connect to our 3G network here. my carrier is Digicel PNG. I have already tried setting it to 3G but it does not connect
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Feb 5, 2011
There was a problem reading data from the server and app world must exit. Error type 100003Or rather: Appworld says I must upgrade which I then try to do. But the upgrade gives the above error.Device Torch 9800
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Mar 3, 2010
since yesterday i`m unable to connect my 9800 with Desktop software. "uable to communicate" i try device update -> No updates found/needed i try update of device software -< one tim work, then never again. PS. taskplaner sync options are in v6.10 lightyears better!
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Jul 30, 2011
my phone wont connect to my computer any more.i have tryed to reinstall the desktop software and it did nothing. i have checked every setting in my phone and nothing. pulled battery and nothing. the last time i connected it was to do a back up when i upgraded my phones os. i am running a torch on the telus network. platform 6.4.0.210 app version 6.0.0.448 (1907)
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Sep 4, 2010
My blackberry torch will suddenly stop being able to connect to any internet service. It has service and the BIS logo. I get the unable to connect to the internet message. Anyone have any solutions? I tried cycling airplane mode, battery pull, and pulling and replacing the sim. This is frustrating to say the least.
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Aug 23, 2010
I have the Torch. I am unable to connect to Rim's push network, Att 3g bar shows five bars and I can make calls and send texts but recieving email or using bbm cant be done. weird thing, when i log on to a wifi connection RIms icon comes back and i start recieving email and bbm works. I am going to call att, anyone else have this issue?
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Mar 23, 2012
My Storm 9500 camera fails to function even after updating software recently to ver 5.0. Keep getting the following message "! Could not start the camera. Close other applications and try opening the camera again."
I have no applications open and keep getting this message meaning I can't get to use my camera ..Help!!
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Aug 18, 2010
I just got torch today, activated and it don't connect to home wifi.It shows my ssid and says connected but when I try to browse says not connected.I can connect to data plan and surf, but I wanna connect to my home wifi.Tech support said try another wifi connection.So I went to AT&T store and sales guy connected to their internet wifi.I also went to mcd s and connect to wifi hot spots.But won't connect at home.I tried everything, And I had two boles 9000 before I tested last few days and same thing?Is it something to do with wifi router?I had security on and I changed settings in router and made my wifi home conn OPEN BUT STILL won't connect!
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Feb 28, 2012
1. Doesnt Turn On (I Get red light for approx 1 min with charged plugged in ONLY / then changes to charging sign on screen.
2. If chargers unplugged nothing happens no lights nothing (tried all battery pull far from this now)
3. Install all the software needed to do a full re-install BBSAK + JL_Cmder + Loader "to no avail"
4. When using the above said software i get an error on the COMPUTER saying "Cannot connect to JVM" Click either retry or cancel. the phone then seems to be going into a LOOP again, the windows device notification sounds every so many seconds.
Phone also never changes from a black screen with battery sign with lighting strike through it!Prior to the above the phone was fine, what this could be as it seems that most other threads and posts about JVM Errors seem to have a specific code and this one doesn't.
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Jun 29, 2012
I have a blackberry torch 9800 which was working fine until i went to england. The connection was fine. Then when i came back home to ireland my phone wouldn't connect to the mobile network and still won't! I can't send texts but i can ring people.
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Apr 2, 2012
Everytime I use it , it says I'm not on a plan that supports it . I have my device connected to wifi but it still won't work.
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Apr 22, 2012
When I set up my Torch 9800 to connect to Wi-Fi, the home screen reports the SSID of the access point, but when I attempt to use the browser, it reports "Unable to connect to the internet, please try again later." The "Device and Status Info" screen reports the WLAN IP Address as 0.0.0.0. My wireless access point reports that the BB device is "on", and is assigned an IP address (192.168.2.17).
At one point my initial screen reported that three updates were available. However, each time that I clicked on a line offering an update, an error message reported that "The data service is not operational", and the message about the update went away.
Snooping with Wireshark show that, when the BB is turned on, an ISAKMP tunnel is established between the BB device (at address 192.168.2.17) and segw.uma.rogers.com (at 74.198.30.49), so there is absolutely nothing wrong with the physical wireless connection. (My cellular supplier is Rogers.)
My BB was received (brand new) in early April 2012, and I updated the device from 6.0 bundle 695 to 6.0 bundle 2921 on 2012-04-12, after installing the Desktop Software on my PC. (The Desktop Software offered the update, so I just did it; I was not even aware of this community until later.)
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Nov 8, 2012
I have been through all the relevant BB Database information on how to deal with the inability of my phone to connect to the Desktop Software. I have reviewed previous related posts and re-installed the latest Desktop Software.All to no avail.
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Aug 8, 2012
I have been having this issue for a while on my Torch 9850. It will only charge the battery when connected to a computer. I have bought several USB cables including one specified for charging. I have replaced the battery with a new one, bought high mAH wall charger and car charger (2 amp and 5 amp), and used several other chargers from friends phones on several other outlets. It will charge on my PC, my laptop, Windows or Linux, but thats a real pain when my truck is my office.
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Aug 21, 2011
When I connect my torch to my laptop, it cant make a good connection. It asks me for my password over and over, then drops the "connected" icon on the phone and goes back to the regular screen. I cant get it to stay connected for more than a few seconds. I didnt have this problem a few days ago when I had a new sim card installed. It just started and now I cant update the phone or sync my photos, music, vids etc.
Is this a common hardware issue, a software problem, user malfunction, gremlins on the motherboard? Before I do what we all want to and throw this thing into a brick wall.
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Sep 2, 2010
I just bought the torch.... everything is fine, email, bbm, everything.. but, broswer...I CANNOT BROWSE!!Only if I connect via wifi the browser works.. if not, it doesnt...what should i do?
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Mar 11, 2012
Handset: Torch 9800
Desktop Manager Version: 5.0.0.11
Problem: When I connect Torch with PC and start Desktop Manager, DM asks password for BB. Once the password is punched, DM takes some time to connect i.e. a PC and BB is shown on Torch screen, trying to connect to each other AND then DICONNECTS.
Actions Already Taken: I have uninstalled and reinstalled DM. I have taken out battery and reboot BB. BUT problem persists.
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Jun 25, 2011
I had many blackberry before my new torch 9800 and it is working good but now i couldn't connect/browser to internet efen though my blackberry messagener is working good.This is the message i always received during trying to open internet : "unable to connect to internet,please try again letter.If the problem persist please contact your service provider."
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