BB Bold 9700 :: ATT Dropped Calls And Data Stops Working
Feb 5, 2010
So i've been using att for about two months now since switching from Verizon. Everything was fine at first but recently i would say within the past month i've been dropping calls and having problems with the data services. I'll be streaming slacker radio and all of a sudden it stops and i have to reboot to get it working again. The dropped calls thing is pretty much random. Im running 5.0.0.405.
Anyone else having this problem? I mean the whole surfing while talking thing is nice but if this keeps up im going to have to just bite the bullet pay the early term fee and switch back!
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Aug 27, 2012
I have a BB9700 smartphone i bought in bangkok. Now I'm using it in Australia. The calls incoming from Private Numbers (the nos that are not listed) are getting cut off. It gets disconnected automatically after the 1st ring. I have not used call barring.
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Feb 21, 2010
I recently upgraded to the 9700 with Tmo in December. Coming from an 8900 I thought it would truly be an "upgrade". Since getting the 9700 i have had more dropped calls, call fail, can not access server etc. The phone will even go into a soft reset mid call, text or email for no reason. I called tmo and the replaced the phone and sim card. it worked well for about a day or two and BAM same crap. I am not so sure its the phone anymore. Some people i talk to say it is TMO service but i have never had this problem before and have been with tmo for 3 yrs.any suggestions /advice?
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Jun 28, 2010
My BIS stops working every time my Network mode is 3G. (or 3G & 2G)the little BB symbol just disappears, internet, BBM & email will not work.As soon as I put my phone in to 2G mode everything starts to work.I'm on Three UK network witch is 3G by default.is this a common problem with the 9700? or does my phone need looking at?
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Mar 5, 2010
I'm not sure whether this is a 9700 problem or a problem with Orange (UK) but it seems that every time I restart my BlackBerry, be it a battery pull or a restart from removing an app, my phone loses the ability to connect to UMA ("ISP or wireless network error"). The first time this happened I rang Orange and got them to reset my service and this seemed to do the trick since shortly after my UMA connected again.After installing and then removing App World and restarting my BlackBerry, it's gone again. Obviously I can't ring Orange support at all hours of the day and every time this happens.
Has anyone else had this problem? I'm totally stumped on this one..My Bold is running OS 5.0.0.351 (The latest version on Orange)I've tried numerous battery pulls, resetting the router, wiped my handset, re-sent service books, all the usual stuff.The wifi icon is white and NOT greyed out. All other wifi features are working except UMA.
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Apr 28, 2010
Brand new devices.I have a problem with auto complete text. Once I transfer language from eng to other language with the keyboard shortcut (alt+enter ) the auto text stops working. Furthermore, the option box just disappears from the menu (options - text and languages ) !. Reset by battery removal fixes the problem.But, onces you repeat the above action the auto text complete disappears again...Some bug is there.... tried it with all 5 devices of my office.I contacted my provider- they were not aware of the problem and I demonstrated it to them. They dont know how to solve it...
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Jan 16, 2012
I am using a blackberry bold 9700 V5.0.0.862. My phone is unlocked and I am using it on the Fido network. I was away for 5 weeks, and while away I used a simcard from that country in my phone. When I got back to Canada, I put in my fido sim card and the internet was not working. I called Fido and they did a reset on my phone and still no data.
The tech did some trouble shooting as well as gave me the Fido APN info, I did the host routing table reset and still nothing. I have no idea what the problem could be but Fido has told me there is nothing else that they can do, as I am using an unlocked device. I cannot connect to the internet, my BBM does not work, and I am not receieving emails. I can make phone calls and send texts. I have pulled the battery out many times. My phone says 3G.I don't know if some of the setting on my phone locked from using the international sim, if my sim is corrupted, or if I need a new phone.
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Feb 15, 2010
I just got an used Bold 9700. I haven't gotten a data plan yet, but I will be upgrading to one very soon. Anyways, I was playing around with the GPS with the wifi radio turned off, the BB maps was working properly. Any explanations to this? I thought BB maps has to work with a data plan?
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Mar 9, 2012
I've had an Xperia X10 Mini Pro for a while now. The last few months I have experienced that the phone stops recieving phone calls and SMS. The rest of the phone is still working and I can use apps and mobile internet so I do not notice myself that it has stoped working untill I try to make a phone call myself. The phone starts working again if I restart it (just a normal shut down and the turn it back on again). This works every time. Once restarted I normaly gets a lot of SMS's with messages on my voice mail etc.
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Feb 1, 2011
Be on a call and all of the sudden the other side cannot hear anything you're saying but you can still hear them. This can happen when you first answer the phone or while you're in the middle of a call. I already got a device replacement and it's still doing the same thing. I only have this problem with 9780 and never with the 9700. I hate to have to downgrade back.
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Sep 3, 2010
My 4 month old Blackberry Bold 9700 bought through Bell Mobility stopped working 2-3 weeks ago; was unable to send/receive calls or text even with the signal strength indicator showing full strength and the 3G symbol showing. Returned the phone to Bell Mobility for repairs and the phone was returned after about 2 weeks, but still not working. We could not find any scratch at all on the glass that covers the LCD display, and phone does not work, so have to wonder if they looked at the right phone. I Called the Bell Mobility service center, and they had the tech at the store reload the software again, third time this was done, still not working. Also reloading software on my phone apparently takes much longer than normal, about one hour.
Tech support at Bell finally told me the phone was not fixable, and gave me a ticket number to get a replacement phone through the Bell Mobility premium plan warranty I had purchased. Called thinking I would finally get a phone that works, but the insurance company that deals with the Bell Mobility warranty said that because the phone is under the one year manufacturers warranty they would not cover it, and it would cost me $150 if they were to replace the phone.
The customer service lady would not tell me what revisit means, but it seems to mean I will not be getting a working Blackberry any time soon. RIM also does not seem to offer or honor a warranty? I find it hard to believe that RIM offers no customer support or warranty on their Blackberry products, but could not find any information on a warranty in the booklets that came with the phone. Either way, the service rep at RIM told me they do not offer warranty repair services for their products and I would have to deal with the company that sold me the phone, Bell Mobility. These Blackberry phones are not cheap, so I cant really afford to buy a few of them for back up.
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Apr 12, 2010
I have a problem i dropped my phone and it landedo n the back.after few hours the sounds is totally off
any suggestions please.
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Nov 24, 2011
Every so often, mobile data stops working (and no symbol for data on the phone)Signal strength is strong.Switching mobile data off and on again, re-selecting network, switching GPRS/3G does not fix it.The only way to fix it is to reboot the phone. I think it usually happens after I've been in an area with low/no signal for a while. (Obviously when I have the signal back, I expect the mobile data to also come back automatically).Neo 2.3.4 Operator Simyo (Spain)It also happens to my wife's phone (Neo 2.3.4 Simyo as well) Is this a known bug?
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Dec 3, 2014
the phone's wifi/data (situation happens with both) will stop working. I'll eventually realize that none of my messages in iMessage are going through or that instagram has not updated its feed in over an hour. I'll restart the phone and everything will work for another 30 minutes or so before everything stops working again.
Info:
iPhone 6, iOS 8.1.1
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May 3, 2010
I managed to drop my phone into a glass full of a virgin margarita. I think it was made with a bit of sugar too.
I took out the battery and then I left the phone to dry in rice. Now I tried to turn it on but it doesn't turn on. When I plug it into the wall charger the red light just keeps blinking. I decided to take the phone apart and when I did everything was really sticky so I cleaned it up with a bit of rubbing alcohol.
Is there anything else I can do to get this to work?
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Jun 29, 2010
Hi I have an unlocked bb bold 9000 originally from rogers. I am currently using it on fido and it seems to have a weak signal strength thus, my calls are usually dropped or failed.
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Aug 19, 2010
About a week ago my bb was dropped into a cup of tea (which had sugar and milk in) and I quickly took out the battery and stuck it in a bowl of uncooked rice for a few days. It was working about 2 days ago, except the keyboard was sticky so I turned it off and got some isopropyl alcohol cleaner and followed some instructions on how to open it all up and clean it which I did.
Before I cleaned it, I turned it on and the loading screen came up, only it gets to about 5 or 10 percent then restarts itself which it then proceeds to do over and over. I have looked into this problem and it seems I need to reinstall the os, even though it wont stay on long enough to connect through usb? Is there anything else you guys think I should do? I have read somewhere to dip the whole phone into the alcohol then leave for a few days to dry?
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Mar 23, 2012
Phone was 18months old. Intermittent problem from 1 yr. Able to make/receive calls but other person not able to hear me. However voice recorder still working so not sure what's causing problem. Genius bar unable to help but person next to me with same age phone had identical problem. Tried all suggestions on message boards with no sucess.
Info:
iPhone 4
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May 9, 2010
I recently purchased a blackberry 8320 from a friend it was giving some problems like: Cant setup own email account, bis moves slow, msn gives and error.So i decided to do a handheld wipe then after the wipe finished i did a battery pull and then i stop reciving service books like the phone was locked down or something. I called my service provider (Digicel Jamaica) then told me to re-register the HRT which i did before many times and a number of battery pulls and nothing happen so i deiced to post this in the forums and see if i could get any help with these issues
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Sep 6, 2010
I got my blackberry a week ago and dropped it for the first time and now it has white lines on it.It's the bold 9700, i can slightly see the screen but there are a lot of white lines which makes it hard to see anything. I can really only see the top of the screen where the volume options are but it appears to be black and white.
It is still working fine the screen is just hard to see. I think it might be a connection problem?Any advice? and do you think RIM will replace it if I send it in? I'm on Rogers and live in Canada
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Feb 8, 2010
Guys having a problem with the Visual Voicemail - I set it up last night and this has never been an issue before withthe previous 9700's. now everytime Im on a call and I get the VM notification It drops the call im on.When I try to view the messages I cant even see it in the Message folder?! guess this is the infamous SMS bug?
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Mar 8, 2010
The other day my BB without me knowing it, rebooted and when i looked at the screen it loads up to about 60 % and then "freezes" ive tried pulling the battery, sim card. charging it on my mac laptopit will sit there for hours on end so waiting it out doesnt work. Is there anything that i can do to get my phone working again?
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Sep 24, 2011
I love my FlipOut, really, but I borrowed a Samsung ACE (android) from my daughter for the week-end, and I must say that it is by far superior as a phone.No dropped calls, no "emercency calls only", no unsent text messages, no buffer overrun while streaming radio from the net.It seem that the size matters, when reception is poor.
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May 9, 2010
If my phone is in its holster when it rings, when I pull it out of the holster it silences the ringtone. Is there any way to stop it from doing this?
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Aug 30, 2010
Sometimes when I have a new email, sms, and BBM, the LED will shut off or stop blinking after a certain amount of time. I was just curious to see if this was a glitch with my phone, or it was a bold 9700 thing. Or it was just something normal?
Thanks a lot
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Apr 29, 2010
9700 (got it in november, right after launch) i am running .442 OS (crappy, need to update it) and my PC is on windows 7 ultimate 32 bit. for a while now, when i connect my BB via USB, the PC recognizes it, and i can modify the files on my SD card as much as i want, for as long as i want.BUT if i try to do anythign with DM (backup, load new OS, etc.) it will communicate for a few seconds (generally less than 30) and then stop. the DM still says it is trying to communicate, and my BB shows that it is connected to the DM, but with no send/receive arrows. after a WHILE, it times out.charges fine via USB, SD card works fine via USB. as far as i can see, all of the pins are there.i have tried a few different computers with the same result. this an OS bug? what should i do? i can probly get it to communicate enough for a bare-bones backup of contacts/etc., and then wipe/reload, but im afraid that if i try that, it may hang up yet again and leave me w/o a phone!any ideas? i REALLY need to get rid of this crap OS w/ crap battery life, that keeps giving me 523 errors.
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Jul 13, 2011
I have a 9870 and the GPS stops working. The only way to get it working again is by removing the battery and restrting the phone.
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Jul 28, 2011
I am on my 2nd Bold 9650 in the last month. I exchanged the first as about 2-3 times a week the mic would stop working. I would only find out upon making a call and no one could here me speak back. I tried the hands free mic and attaching a headset. All did not work. I pulled the battery and it would work. My Sprint store exchanged me last week...it is happening again. I have backed up and wiped the phone and started fresh..
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Aug 9, 2012
My one year old phone was sitting on my table half charged on stand by mode. Half an hour later I tried to check something but phone won't turn on anymore. No red light or anything.. Tried plugging the phone to a wall charger with and without battery for extensive amounts of time. Tried hardware button combos for resetting the phone but nothing works.. Phone just does not power on. Checked the google results and I've seen lots of posts about simmilar issues but without a solution. What's going on, did $600 I payed got wasted? Is there any solution to this, is it hardware or software issue? I wanted to post here on official forums.
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Feb 13, 2010
I have been a BB lover for years. My Curve 5320 served me well and I loved it. When the new Bold 9700 was released I was one of the first to get it b/c businesses were offered the opportunity to get it before individuals. I was so excited about 3G, it's sleek look, etc. My excitement has officially crashed and burned. When placing calls it will fail repeatedly before even dialing the number. It will fail during calls up to 5 and 6 times in a few minute period, which is HORRIBLE during business calls. It will lock up when I'm trying to move between apps, it will spontaneously shut itself off. I'm feeling like my BB is possessed. This is my second 9700. The first the E key would stick or repeat 20 times on a text and the calls would fail, so they diligently sent me a new one. Thankfully, I no longer have to edit every text for 100 e's (i'm stopping @ theeeeeee storeeeeeeeeeee is theeeeeeereeeeeee anything you neeeeeeeeeeeeeeeeeeeeeeeed), but the failed calls thing is really pissing me off! Also, the volume on calls is really low in comparison to my Curve. To top it off, the 3G speed seems as slow as, if not slower than my former EDGE. I am hoping and praying that a software upgrade will fix all of these issues, but if it doesn't are there any suggestions as to what i can do? Other than switching to an iPhone? I for one happen to love my Qwerty keyboard and am not exactly fond of the on-screen keyboards.
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May 13, 2012
Well I got a black berry bold 9790 about a month ago; however, the touch screen stops responding and doesn't work again until I switch the phone off and remove the battery, it doesn't work even I reboot the phone without removing the battery.
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