BB Bold 9700 :: Getting Dropped Calls / Call Fail / Cannot Access Server?
Feb 21, 2010
I recently upgraded to the 9700 with Tmo in December. Coming from an 8900 I thought it would truly be an "upgrade". Since getting the 9700 i have had more dropped calls, call fail, can not access server etc. The phone will even go into a soft reset mid call, text or email for no reason. I called tmo and the replaced the phone and sim card. it worked well for about a day or two and BAM same crap. I am not so sure its the phone anymore. Some people i talk to say it is TMO service but i have never had this problem before and have been with tmo for 3 yrs.any suggestions /advice?
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Aug 27, 2012
I have a BB9700 smartphone i bought in bangkok. Now I'm using it in Australia. The calls incoming from Private Numbers (the nos that are not listed) are getting cut off. It gets disconnected automatically after the 1st ring. I have not used call barring.
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Feb 5, 2010
So i've been using att for about two months now since switching from Verizon. Everything was fine at first but recently i would say within the past month i've been dropping calls and having problems with the data services. I'll be streaming slacker radio and all of a sudden it stops and i have to reboot to get it working again. The dropped calls thing is pretty much random. Im running 5.0.0.405.
Anyone else having this problem? I mean the whole surfing while talking thing is nice but if this keeps up im going to have to just bite the bullet pay the early term fee and switch back!
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Feb 8, 2010
Guys having a problem with the Visual Voicemail - I set it up last night and this has never been an issue before withthe previous 9700's. now everytime Im on a call and I get the VM notification It drops the call im on.When I try to view the messages I cant even see it in the Message folder?! guess this is the infamous SMS bug?
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Jan 29, 2010
It's only been 1 month & I'm already on my 2nd Blackberry 9700 with Tmobile. I'm running v5.0.0.330. Since day one, I've experienced severe dropped calls that I've never experienced with Tmobile. Severe to the point that I can be on a 30 minute conversation & the call will drop at least twice. I was once on an hour long conversation that kept getting interrupted by 5 dropped calls.
Add to that, there's another Tmobile user in my household who uses the Google phone & no dropped calls at all, which tells me that it's not my coverage area that's causing the dropped calls.I'm also getting dropped calls when I'm speaking to different callers using different carriers & not just those with a specific service provider.
So, I'm convinced that it's the BB 9700 problem. It may even be that this 3G phone is in conflict with the stystems or non-3G users. Nevertheless, I'm so fed up and wanted to know if this is a problem that other BB 9700 users are experiencing. If so, who's your carrier? Has anyone upgraded your OS and if so, has it fixed the issue or have you experienced problems after the upgrade?
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May 9, 2012
This afternoon my phone started to drop calls ("call failed") and then this evening I stopped being able to call out. I can receive incoming calls but they would cut in and out, but they can hear me just fine.
Info:
iPhone 4
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Apr 28, 2012
I am experiencing an inconsistent, but elatively frequent issue with my RAZR. I'm on a call, a second call comes in. Sometimes, I ignore the call and my original call gets dropped. Other times, I switch over to pick up the second call and both calls get dropped. Sometimes, it works is it should and I can go back and forth between calls as expected. This has happened in multiple locations, so I do not believe it is tower specific. I never experienced this issue with the original Moto Droid I owned prior to the RAZR.
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May 3, 2012
I had problems with my blackberry bold 9700 so I sent it way to get fixed & 02 said it could not be repaired and sent me a new one. However my new blackberry wont send texts, allow me to make calls or use the internet.
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Sep 9, 2011
Bold 2 9700 ( OS 6 - Platform 6.6.0.124 / App vers 6.0.0.448 ) Application install : - BBM ( 6.0.0.129 ) - Live Messenger ( 2.5.69 ) - Yahoo Messenger ( 2.5.69 ) Greeting to all. I'm new to blackberry and to this forum. Alright lets skip this boring talk. Question I currently have a problem with my new blackberry 9700. The problem i have is Facebook Apps. I can't get thru on Facebook Apps. It said "Unable to access to server. try again later. #100". Yet, i already tried to re-install it. It work BUT, only for an few after that the problem come again. And another thing, i can use Facebook on Browser, but i can't Facebook using Facebook Apps. Oh yeah, i also have BIS. And my carrier said that's nothing wrong with my data plan.
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Feb 21, 2010
Is there an easy way to delete all the calls made from my call log rather than delete them individually?
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Mar 7, 2010
For some odd reason missed calls are not showing on my call log.And for reference I have done the following:
- Checked and searched forums / the web
- Did a battery pull
- Checked application memory, standing strong at 85 MB
- Memory card has 1.8GB As well
- Cleared browser history and other memory 'stuff' just for the sake of it
The problem is old Missed calls are showing, but the new ones aren't. I haven't got the slightest clue why really, and I'm hoping someone here can help me out.
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Aug 28, 2010
When I try to turn on my Bold 9700 the load bar only shows the OS load to about 1/4 of the way through and the phone shuts of and continues to restart and shut off without ever turning on completely. Is this phone dead? There is no damage to the phone, I turned it off full power down last night before I went to bed unplugged and this is what I woke up to.
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Feb 1, 2011
Be on a call and all of the sudden the other side cannot hear anything you're saying but you can still hear them. This can happen when you first answer the phone or while you're in the middle of a call. I already got a device replacement and it's still doing the same thing. I only have this problem with 9780 and never with the 9700. I hate to have to downgrade back.
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Apr 12, 2010
I have a problem i dropped my phone and it landedo n the back.after few hours the sounds is totally off
any suggestions please.
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May 3, 2010
I managed to drop my phone into a glass full of a virgin margarita. I think it was made with a bit of sugar too.
I took out the battery and then I left the phone to dry in rice. Now I tried to turn it on but it doesn't turn on. When I plug it into the wall charger the red light just keeps blinking. I decided to take the phone apart and when I did everything was really sticky so I cleaned it up with a bit of rubbing alcohol.
Is there anything else I can do to get this to work?
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Jun 29, 2010
Hi I have an unlocked bb bold 9000 originally from rogers. I am currently using it on fido and it seems to have a weak signal strength thus, my calls are usually dropped or failed.
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Aug 19, 2010
About a week ago my bb was dropped into a cup of tea (which had sugar and milk in) and I quickly took out the battery and stuck it in a bowl of uncooked rice for a few days. It was working about 2 days ago, except the keyboard was sticky so I turned it off and got some isopropyl alcohol cleaner and followed some instructions on how to open it all up and clean it which I did.
Before I cleaned it, I turned it on and the loading screen came up, only it gets to about 5 or 10 percent then restarts itself which it then proceeds to do over and over. I have looked into this problem and it seems I need to reinstall the os, even though it wont stay on long enough to connect through usb? Is there anything else you guys think I should do? I have read somewhere to dip the whole phone into the alcohol then leave for a few days to dry?
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Sep 6, 2010
I got my blackberry a week ago and dropped it for the first time and now it has white lines on it.It's the bold 9700, i can slightly see the screen but there are a lot of white lines which makes it hard to see anything. I can really only see the top of the screen where the volume options are but it appears to be black and white.
It is still working fine the screen is just hard to see. I think it might be a connection problem?Any advice? and do you think RIM will replace it if I send it in? I'm on Rogers and live in Canada
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Oct 2, 2011
After upgrading my phone to Anna, I am no longer getting GPS locks under AGPS at all. Previously, I had no trouble acquiring these locks.I did look at positioning methods and chose the right home network settings (set to NO) and I have created new server supl.google.com in addition to supl.nokia.com but to no avail... There is no choice for selecting an access point for these positioning servers, so I'm not sure if the data requests for positions are getting through at all...I installed LeGPSData and can see that there are 10-12 satellites in view but none in use.. The GPS locking problem seems to affect Ovi Maps, Google Maps or Viewranger... basically any tool that depends on Nokia's AGPS implementation......
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Sep 24, 2011
I love my FlipOut, really, but I borrowed a Samsung ACE (android) from my daughter for the week-end, and I must say that it is by far superior as a phone.No dropped calls, no "emercency calls only", no unsent text messages, no buffer overrun while streaming radio from the net.It seem that the size matters, when reception is poor.
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Jun 1, 2010
I am having trouble with some things that I havent been able to figure out by now and this is my last resort where to find answers. This issue is really bugging me. After literally spending two weeks with my service provider telephoning most time waiting in witing for a call center agent to get connected to and being each time transferred to another division to a last being transferred to the divission where I first started at speak meoving in a cricle and no one being able to help me and this whole theater every day the same for two weeks, I am turning now to the people here hoping I could find some answers
1) My provider in Switzerland is sunrise (BIS), so I went on to the website sunrise.blackberry.com and entered my existing accounts, 4 of them. Additionaly I registered a new blackberry email address to be able to use the true push service which is xx@sunrise.blackberry.com (xx being just a placeholder for my real name). The problem is though that I haven't been able to find out the mail settings I have to enter into my Mail Programm on my PC so I can access the emails on my computer. I dont know if it's a pop server, an IMAP server and not to speak of the mail settings of the server settings for incoming and outgoing email. Since it's actually a BlackBerry server I figured that the servers are BB managed (no one at Sunrise Switzerland even knew what BIS is or that you could receive PUSH mail with the Blackberry email).
2) I tried to register a new email address at https://bis.na.blackberry.com/html for a direct xx@blackberry.com email address thinking that maybe with this, it would easier to find infos about the settings. The problem here is that I have to enter my PIN (no problem) and ESN/MEID number. The Problem is that I haven't been able to find those numbers now mather how hard I tried; they are not even listed in options>status.
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Apr 15, 2010
Attempted various browser settings options and still unable to access secure(https) websites... the message ""... Returned an error when attempting to fulfill your request... I have also attempted access through opera mini, here I manage to get to the https site however the login process fails. Appreciate your guidance in resolving this.. N.B. I had no such problems with my old Nokia E71 ... I was hoping my new BB 9700 is an upgrade...
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Dec 19, 2011
Most recently, my 9700 currently unable to get an ID from Blackberry Server. It is prompting with 80003 error and request me to connect again later. I have tried 4times.
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Feb 13, 2010
I have been a BB lover for years. My Curve 5320 served me well and I loved it. When the new Bold 9700 was released I was one of the first to get it b/c businesses were offered the opportunity to get it before individuals. I was so excited about 3G, it's sleek look, etc. My excitement has officially crashed and burned. When placing calls it will fail repeatedly before even dialing the number. It will fail during calls up to 5 and 6 times in a few minute period, which is HORRIBLE during business calls. It will lock up when I'm trying to move between apps, it will spontaneously shut itself off. I'm feeling like my BB is possessed. This is my second 9700. The first the E key would stick or repeat 20 times on a text and the calls would fail, so they diligently sent me a new one. Thankfully, I no longer have to edit every text for 100 e's (i'm stopping @ theeeeeee storeeeeeeeeeee is theeeeeeereeeeeee anything you neeeeeeeeeeeeeeeeeeeeeeeed), but the failed calls thing is really pissing me off! Also, the volume on calls is really low in comparison to my Curve. To top it off, the 3G speed seems as slow as, if not slower than my former EDGE. I am hoping and praying that a software upgrade will fix all of these issues, but if it doesn't are there any suggestions as to what i can do? Other than switching to an iPhone? I for one happen to love my Qwerty keyboard and am not exactly fond of the on-screen keyboards.
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Apr 7, 2010
What exactly will my IT department have access to on my BB if I allow them to connect me to their BES server. I would love to get my email and calender items; however, I do not want them to have access to my personal mail and/or my texts and so on.The BES server feature is great; but RIM really needs to have a way to basically partition your device. To allow you to link with one phone to your work and have all of your personal items; yet keep them separate so if you leave the company and they wipe your device they only wipe the company side. Not all of your personal data.
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Jul 22, 2010
Are Call Failed and Dropped call same? I just had another "Call Failed" with my iphone 4 (probably the 10 the one since I purchased it about 20 days ago). Does anyone know if it's network/phone or other person when it is call failed?
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Feb 18, 2010
I have hunted around for this answer but haven't found it.I was so excited to read about BES Express as I thought it would finally allow full sync between my exchange server and my Bold 9700.However... my server is hosted (I am a one man band!). Will BESX be able to be integrated on to a hosted exchange server? Or will it be solely and only for people with their own exchange server? Initially I thought it was just going to be software to install onto my phone but I now think it will need to be installed server side. Also, will it possibly be available do you think as a fully hosted solution, in the same way as some providers offer hosted a BES and Exchange solution? i.e. a hosted BESX and Exchange solution? I'd be really interested to know your thoughts. I was so excited and now it seems that my excitement was misplaced!
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Aug 1, 2010
Im at a hotel in florida and my 9700 connects to the wifi, but when i go to load an internet page it takes about 2 minutes and then says unable to connect to server or something along those lines, the internet works perfectly fine on my laptop.
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Mar 17, 2010
For new e-mails and is a way to set it to check immediatley when the email is sent?
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Apr 15, 2010
Every time my boss tries to open a attachment from a email with the bold 9700 he gets this message "Unable to connect to mobile server".Any ideas?
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Feb 2, 2010
I bought a new Bold 9700 a week ago.I got the synchronisation with my PC's Outlook working for calendar and contacts OK.Two days ago I set up the Blackberry so I could get my emails on it as well as the PC.Now when I go to synchronise, I get a message on the Blackberry Desktop Manager saying "The default service for your device's Calendar has changed since the last time you synchronised."Click OK to use your new default servicer and combine your data "."Click cancel to stop the synchronisation and revisit your default service options on your device."I have no idea why the default servce has changed (don't even know what it means) and what I should do. The calendar default service on the Bold shows my email address, so I guess it is something to do with my email setup.
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