BB Bold 9700 :: DM Stops Communicating No Send / Receive Arrows?
Apr 29, 2010
9700 (got it in november, right after launch) i am running .442 OS (crappy, need to update it) and my PC is on windows 7 ultimate 32 bit. for a while now, when i connect my BB via USB, the PC recognizes it, and i can modify the files on my SD card as much as i want, for as long as i want.BUT if i try to do anythign with DM (backup, load new OS, etc.) it will communicate for a few seconds (generally less than 30) and then stop. the DM still says it is trying to communicate, and my BB shows that it is connected to the DM, but with no send/receive arrows. after a WHILE, it times out.charges fine via USB, SD card works fine via USB. as far as i can see, all of the pins are there.i have tried a few different computers with the same result. this an OS bug? what should i do? i can probly get it to communicate enough for a bare-bones backup of contacts/etc., and then wipe/reload, but im afraid that if i try that, it may hang up yet again and leave me w/o a phone!any ideas? i REALLY need to get rid of this crap OS w/ crap battery life, that keeps giving me 523 errors.
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Jul 2, 2010
A few times I've had the send/receive data arrows show up in the corner except the arrow is only one sided (pointing upward). Anyways I was just wondering what it could mean cuz the arrow stays there for hours and nothing comes in like an sms, mms, phone call, etc. I've done battery pulls to get rid of the arrow.
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Jun 4, 2010
I updated my software to the .680 now i have two arrows that keep going like crazy in the upper left corner of the phone. is this normal?? I am still in my 30 days so I could take it back for an exchange. Also, any recommendations for twitter? I was using seesmic and happy but since the update it just wont let me log in.
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Apr 11, 2010
My blackberry bold 9700 cannot send SMS to any number, it can only receive SMS. Email and other online services are working well. I have checked the message center and it's correct. This problem started 3 days ago. Before that, SMS is working fine. I haven't done anything special 3 days ago, and really clueless about this. Early this day, I tried to put my sim card to other phone, and it can send SMS. Put it back to my bb 9700 and this problem started again.
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Jan 3, 2010
I have been trying to get gmail working off & on for about a month now. I have had a gmail account for as far back as I can remember. I have set it up on my 9700 and received the "congrats" email from the bb service, but never receive emails.
Created a NEW gmail account, and have tested from my hotmail account (which IS receiving and sending fine on my BB). Still not receiving gmail on device. Called T-Mob, spoke to rep and BB supprt rep. I recieved 2 or 3 emails that night (couple of weeks ago). Nothing since.
Can:
Send an email to hotmail account and gmail accounts from my BB (using a gmail account to send) and I receive them on my computer. I recieve the hotmail email on my BB, but not the gmail. No matter what I do, I can't seem to receive gmail on my BB.
I have:
•Resent the Service Books from both the Handheld and my PC (A few times)
•Registered a few times through the Host Table and got the registrering email
•Checked to ensure no filters interfering on my provider setup and made sure that it is set to "forward to device"
•Deleted the Gmail Account and set it up again - same issue
•Set up a hotmail account, which works fine.
•Confirmed Gmail settings (on gmail site). POP is enabled (recent)as well as IMAP
•Checked Firewall settings
•Rebooted my Blackberry by pulling the battery after most of the events above
I'm an IT Support Specialist, but just can't seem to figure out what the problem is. I am new to BB and new to the community, and I feel like this is just beyond my periferal vision.
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Apr 11, 2010
My blackberry bold 9700 cannot send SMS to any number, it can only receive SMS. Email and other online services are working well. I have checked the message center and it's correct. This problem started 3 days ago. Before that, SMS is working fine. I haven't done anything special 3 days ago, and really clueless about this. Early this day, I tried to put my sim card to other phone, and it can send SMS. Put it back to my bb 9700 and this problem started again. Any solution for this problem guys? I'm using OS 5.0.0.442
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May 27, 2012
ive got a bold 9700 and have been using it with no problems then all of a sudden i cant receive or send texes or make or receive calls...
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Jan 29, 2010
My blackberry suddenly forbid me to make, receive calls and send, receive sms. I've tried several way to fix this includeing
-batt pull
-batt pull + remove sim card
-update FW .423>.442
-wiped and relode FW (.442)
-resend service book
-re-register host routing table
Then I look at manage connections>Services status and it says, Mobile Voice status: not available connection: not connected. put my sim card into another phone (nokia) it could make, reseive call and sms so it shouldn't be sim card problem. Other services are working fine, BBM, email and facebook.
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Dec 21, 2011
Since I updated my OS and had to re add all my emails only one certain email I cannot send off, I receive all email but cannot reply back to people. I have a Bold 9700.
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Sep 16, 2010
I have a blackberry bold 9700 i have a problem where i cant recieve or make calls or send & recieve text.. it comes up with signal and my mobile network - vodafone! i dont know what to do!
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Jul 14, 2010
So I just recently upgraded from the curve 8310 to the new bold 9700 on att literally two days ago and i love it! But one problem i'am having trouble with sending and receiving text messages. I have called att customer care numerous times and powered cycled my phone as many times as I can count but still nothing, I have also checked to see if the "service center" number is correct and it is, I still have no clue what it could be. When i send an sms text message and scroll up to the message it says "sent" and the date and time but i ask the recipient if he/she has received the text but still nothing.
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Sep 3, 2010
My 4 month old Blackberry Bold 9700 bought through Bell Mobility stopped working 2-3 weeks ago; was unable to send/receive calls or text even with the signal strength indicator showing full strength and the 3G symbol showing. Returned the phone to Bell Mobility for repairs and the phone was returned after about 2 weeks, but still not working. We could not find any scratch at all on the glass that covers the LCD display, and phone does not work, so have to wonder if they looked at the right phone. I Called the Bell Mobility service center, and they had the tech at the store reload the software again, third time this was done, still not working. Also reloading software on my phone apparently takes much longer than normal, about one hour.
Tech support at Bell finally told me the phone was not fixable, and gave me a ticket number to get a replacement phone through the Bell Mobility premium plan warranty I had purchased. Called thinking I would finally get a phone that works, but the insurance company that deals with the Bell Mobility warranty said that because the phone is under the one year manufacturers warranty they would not cover it, and it would cost me $150 if they were to replace the phone.
The customer service lady would not tell me what revisit¯ means, but it seems to mean I will not be getting a working Blackberry any time soon. RIM also does not seem to offer or honor a warranty? I find it hard to believe that RIM offers no customer support or warranty on their Blackberry products, but could not find any information on a warranty in the booklets that came with the phone. Either way, the service rep at RIM told me they do not offer warranty repair services for their products and I would have to deal with the company that sold me the phone, Bell Mobility. These Blackberry phones are not cheap, so I cant really afford to buy a few of them for back up.
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Sep 16, 2010
I'm having two issues with texting on my Blackberry Bold 9700.
1-I can't send or receive texts from certain contacts (right now it only seems to be from my boyfriend, we're both on At&t).
2-My text threads lock-up. A new text comes in, but I can't actually open the message. I can open all the previous messages, but any message at the top won't open.
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May 13, 2010
Apparently my device is set to automatically send out read mail receipts. Can I change that option to never send them out? On the old thread it sounded like I have no choice, but that was re: a different type of BB. If anyone knows how to even get into my options to look I'd appreciate it. I've read how other people are getting there - going from the main menu to email settings/options/advanced settings, etc, but I can't find all the "options" I need.
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Oct 22, 2010
I have had my Blackberry 9700 since July 2010 with no problem until this past week it has stopped making and receiving phone calls and I can't send or receive SMS. When I try to make a call, it instantly comes up with "Call Failed". I have talked to my carrier (o2) and they too cannot come up with a fix, there is no issue from there part as the sim card works fine on another phone. Strange thing is I can still use the internet on 3G, send and receive emails and my BBM works.
In Manage Connections >> Services Status, it says:
Status: not available
Connection: not connected
Blackberry internet service:
Connection: Mobile network
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Mar 8, 2010
The other day my BB without me knowing it, rebooted and when i looked at the screen it loads up to about 60 % and then "freezes" ive tried pulling the battery, sim card. charging it on my mac laptopit will sit there for hours on end so waiting it out doesnt work. Is there anything that i can do to get my phone working again?
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Jun 7, 2012
1. I cannot receive ringtones or picture message through Bluetooth and can't receive either.
2. My blackberry messenger Pin cannot connect to other blackberry user.
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Jun 28, 2010
My BIS stops working every time my Network mode is 3G. (or 3G & 2G)the little BB symbol just disappears, internet, BBM & email will not work.As soon as I put my phone in to 2G mode everything starts to work.I'm on Three UK network witch is 3G by default.is this a common problem with the 9700? or does my phone need looking at?
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May 9, 2010
If my phone is in its holster when it rings, when I pull it out of the holster it silences the ringtone. Is there any way to stop it from doing this?
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Mar 5, 2010
I'm not sure whether this is a 9700 problem or a problem with Orange (UK) but it seems that every time I restart my BlackBerry, be it a battery pull or a restart from removing an app, my phone loses the ability to connect to UMA ("ISP or wireless network error"). The first time this happened I rang Orange and got them to reset my service and this seemed to do the trick since shortly after my UMA connected again.After installing and then removing App World and restarting my BlackBerry, it's gone again. Obviously I can't ring Orange support at all hours of the day and every time this happens.
Has anyone else had this problem? I'm totally stumped on this one..My Bold is running OS 5.0.0.351 (The latest version on Orange)I've tried numerous battery pulls, resetting the router, wiped my handset, re-sent service books, all the usual stuff.The wifi icon is white and NOT greyed out. All other wifi features are working except UMA.
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Aug 30, 2010
Sometimes when I have a new email, sms, and BBM, the LED will shut off or stop blinking after a certain amount of time. I was just curious to see if this was a glitch with my phone, or it was a bold 9700 thing. Or it was just something normal?
Thanks a lot
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Feb 5, 2010
So i've been using att for about two months now since switching from Verizon. Everything was fine at first but recently i would say within the past month i've been dropping calls and having problems with the data services. I'll be streaming slacker radio and all of a sudden it stops and i have to reboot to get it working again. The dropped calls thing is pretty much random. Im running 5.0.0.405.
Anyone else having this problem? I mean the whole surfing while talking thing is nice but if this keeps up im going to have to just bite the bullet pay the early term fee and switch back!
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Mar 30, 2010
So is there a solution about Facebook?i dont receive notifications or anything...is this fixed somehow?
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Apr 28, 2010
Brand new devices.I have a problem with auto complete text. Once I transfer language from eng to other language with the keyboard shortcut (alt+enter ) the auto text stops working. Furthermore, the option box just disappears from the menu (options - text and languages ) !. Reset by battery removal fixes the problem.But, onces you repeat the above action the auto text complete disappears again...Some bug is there.... tried it with all 5 devices of my office.I contacted my provider- they were not aware of the problem and I demonstrated it to them. They dont know how to solve it...
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Sep 27, 2011
I am unable to get the MY World page to load up on the Web when I am trying to sync my apps. I can sign in to BB App World but when I select > My World I get the Error Message: "APP World Web Plugin Error - An Error has occurred communicating with the BB App World Client." I am connecting my 9900 in order to sync my apps with App World following a security wipe to resolve the BB ID Issue with OS7.( The security wipe does resolve the BB ID issue). I have the same problem when I have connected using 2 different PCs. One running Chrome the other Running Firefox.
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Apr 16, 2012
i'm using BB Bold 9780 having 6.0 Bundle 863. I'm not able to send or recieve MMS. whenever i send MMS it gives Red "X" sign. have spoken to customer care of service provider
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Nov 22, 2012
I can't send or receive mms, I've tried resetting, taking the battery out for 20-30 seconds. I've turned off encrypt.
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Jun 12, 2010
I can't send or receive any pictures on the new bold? Anyone else having this problem
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Jul 4, 2012
only realized 5 days a go that my BBM had stopped working. I'm able to send messages and my contacts recieve them, but they stay as 'D' on my screen, but when they send a message back I do not recieve it but it says 'D' on their screen.I don't think i have changed any setting or messed with anything. I have tried delteting and reinstalling BBM but still the sane problem. Data Services are also on.
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Jan 17, 2012
I did a software upgrade and on completion it wiped out my email account so I can't send or receive emails on my BB but I can send and receive from my desktop. When I try to log on from my BB it won't recognize my email or password. Do I need to re-set some settings?
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Aug 13, 2010
I can't send mail, but i can receive, and reply to them! when i write one, the contacts dont appear in the "to" section and i dont have the option "send".
My BB worked fine not so long ago, but after coming back from support, this has started to happen. I deleted and recreated all my accounts, tried all sorts of things, but nothing works.
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