Nokia PC/Mac Software :: 5800 - NSU Attempted To Connect To Internet But Failed 3 Times
Jan 14, 2010
Nokia have finally updated 5800 FW but i am unable to download it because the NSU isn't working correctly. Everytime I open the program I get the message; "Nokia Software Updater has attempted to connect to the internet but has failed three times. This could be because of a poor-quality, slow or intermittent internet connection, or restrictions due to a firewall.
If requested by your firewall, Nokia Software Updater needs the following applications to gain access to the internet:
nsl_host_process.exe
nsu_u_clienti.exe" The program will then close down.
I have a good, steady internet connection (10mb) and all firewalls are off.
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Mar 26, 2010
I often use wireless, but sometimes it has poor signal and is impossible to use so I also use simple mobile internet. Usually the phone using opera mini asks if you want to use mobile internet (not wireless) but now it almost never does, so I get the connection error message as there is no wireless, but I also cannot use my mobile internet. Just today it gave me problems because of that. So bassicly, I cannot use internet, unless I have good wireless signal. And I have mobile internet as priority number 1 in my settings. So is there something else to do? This problem is appearing and dissapearing. Thought could be from bad wireless, it kinda locks itself on it or something, but turning off the phone doesn't help.
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Jul 20, 2010
my PC was able to connect to the internet with my 5800 via a USB cable. Now, I can no longer connect to the internet with the 5800 via a USB cable. I had never tried connecting the computer to the internet with the 5800 via Bluetooth prior to this incident, so I tried that. Strangely, it works. My question is how come I can no longer use the 5800 via USB as a modem, but how come the 5800 via Bluetooth still works as a working modem? Sorry, if my sentences are confusing. I have a terrible headache at the moment. While the Bluetooth connection works, I just feel better using the USB connection and knowing that my 5800 has a clean bill of health. BTW, my PC is on Windows 7 Professional at the moment. I've tried uninstalling the Ovi Suite and reinstalling it, but that didn't work. I've also tried using PC suite instead of the Ovi Suite but that didn't work either. What other options do I have, beside hard resetting the phone? Edit: BTW, the message shown when I tried to connect to the internet with the 5800 USB modem was "failed to establish a network connection".
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Aug 22, 2010
I have problem as some application install on my nokia 5800 (or may be symbian) is connecting to internet without my knowledge. I would like to identify it as it making same unwanted connection which are cost for my. For now I have walk around and enforce my phone to ask for password before each connection but it make using Nokia 5800 a little bit annoying. What is more I have checked task manger and I have no application there so it may be or MFC either some other nokia native application (but it is my supposed only).
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Jun 23, 2010
Can I use my 5800 Xpress Music as a modem to connect to the internet on my notebook? How do I do that?
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Jul 14, 2010
I have an xpressmusic 5800 and have been using wireless through my home router (and others access points) with no problems for months. I cleared my page history a few days ago and since then (not sure if it related or not) I have been unable to connect to the internet either through my home router, a friends router or O2 active.
The phone crashed several times, shutting down and empyting the battery in the process, and after searching support forums I moved some files around to increase my phones memory space to 65MB. This appears to have stopped the crashing but I am still unable to connect. When I click on the internet symbol the screen goes black for up to 1 minute, then the connecting bar appears but nothing else happens, if left it just stays on that screen. I have my home router set as priority 1 in the connectivity > destinations list.
Mode = Infrastructure
Security = WPA/WPA2
Coverage = 1 access point
Speed = 54 Mbit/s
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Jul 20, 2010
my PC was able to connect to the internet with my 5800 via a USB cable.Now, I can no longer connect to the internet with the 5800 via a USB cable.I had never tried connecting the computer to the internet with the 5800 via Bluetooth prior to this incident, so I tried that.Strangely, it works.My question is how come I can no longer use the 5800 via USB as a modem, but how come the 5800 via Bluetooth still works as a working modem? I just feel better using the USB connection and knowing that my 5800 has a clean bill of health.BTW, my PC is on Windows 7 Professional at the moment.I've tried uninstalling the Ovi Suite and reinstalling it, but that didn't work.I've also tried using PC suite instead of the Ovi Suite but that didn't work either.What other options do I have, beside hard resetting the phone?BTW, the message shown when I tried to connect to the internet with the 5800 USB modem was "failed to establish a network connection".
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Apr 21, 2010
I have updated my Nokia 5800 and ever since when I try to go on the internet via Orange it won't let me. I can't even use or set up Wi-fi. When I go into settings and connectivity there is no option to select or search for WLAN. When I try to add new access point it tells me that my network destination needs to be set first.Any ideas what I need to do please?
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Jan 11, 2012
I am connected to Wi-Fi but unable to connect to the internet like FB,Yahoo or other websites. My sister used to connect to wifi but now that I am using her handset, I cannot do so.
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Jan 26, 2012
I am on a giffgaff monthly plan with unlimited internet, but I cannot connect my BlackBerry to the internet. Every time I click the browser icon it just says 'connection failed' - my friend said you needed a special code or something and I have no idea where to get that.
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Jan 31, 2010
I can only confirm that i see most of the already posted issues with the 40.0.005 FW. Most seriously is controlled the phone restart. Mine does it 2-3 time pr day. The phone is totally unusable now. I have been forced to take an old HTC windoes mobile in to action again.Will probably go for an Android now. @Nokia: Not a good action to move all 2G development to India!
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Jun 25, 2011
I had many blackberry before my new torch 9800 and it is working good but now i couldn't connect/browser to internet efen though my blackberry messagener is working good.This is the message i always received during trying to open internet : "unable to connect to internet,please try again letter.If the problem persist please contact your service provider."
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Jun 16, 2010
I can not update the maps ovi 3.04 because fault in installation of new software (error number 5). This happens after updating v 50 in NOKIA 5800.
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Jan 7, 2010
I've had my 5800 for 4mnths and all was working fine then i tried to put sum music on my fone using the usb like i had done previously. this time however the fone would not show as being connected in media transfer mode so i could not use the ovi player to transfer files Ive tried restoring factory settings and updating various thing but nothing has worked. I have found out that i am able to connect via usb for mass storage thou which i dont understand. i hope sumbody out there can help.
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Feb 3, 2010
I purchased your Nokia 5800 Xpress Music mobile phone and I am trying to update the software/driver to improve 1: Touch Screen scrolling, 2: version of OviMaps, 3: Ovi Contacts, 4: SW application, and 5: WLAN performance.I called technical support for mobile phones, unfortunately it is unavailable according to the recording, i've waited for i think its wrong, but nothing happened the call dropped. The current software version is V31.0.101, Software version date: 16-09-2009, type: RM-356 and it does not upgrade. I have tried using my phone options to upgrade/update the software, this did not work, i have tried using the Nokia Software Updater but it can not find the new version of the software, and I have tried searching for the new software version by using my phone code under the battery and still it can not find the new software version.Has anyone resolve this issue? I need help on resolving this issue.
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Aug 1, 2010
AS soon as I'm switching on my Nokia 5800 Xpress music, getting error message Phone start-up failed.
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Aug 16, 2012
my nokia 5800 says simcard registration failed,when i enter the mtn sim
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Jan 6, 2010
Both PC Suite and Ovi were working perfectly until I updated my Ovi to the latest version early this week. Now, whenever I start Ovi, it will crash after 15-20sec if my 5800 is connected ( either bluetooth or USB ). If the phone is not connected, Ovi will stay without any issue. Btw, PC Suite is working fine. Here is the error message pop-up on the screen when Ovi crashed.
"Nokia Ovi Suite 2 has stopped working". A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". No solution is actually provided and the only option is to "Close program". Here is the windows error log :
Faulting application name: NokiaOviSuite.exe, version: 2.0.2.42, time stamp: 0x4b20f226
Faulting module name: QtCore4.dll, version: 4.5.0.0, time stamp: 0x49a63f0a
Exception code: 0xc0000005
Fault offset: 0x000573e3
Faulting process id: 0x1494
Faulting application start time: 0x01ca8e7c0e7fd709
Faulting application path: C:Program FilesNokiaNokia Ovi SuiteNokiaOviSuite.exe
Faulting module path: C:Program FilesNokiaNokia Ovi SuiteQtCore4.dll
Report Id: 8bb5c369-fa6f-11de-85e1-0024e8bf6e9f
Here are the Ovi Suite and Phone firmware details:
Nokia Ovi Suite 2.0.2.42
Nokia PC Suite 7.1.40.1
PC Connectivity Solution 9.45.0.0
Connectivity Cable Driver 7.1.23.0
Nokia Ovi Suite Software Updater 2009.40.0.60128
Maps Service API 3.0.38.0
Nokia mPlatform 2.6.40
Ovi Desktop Sync Engine 1.1.0.77
Operating system: 32-bit Edition
Language: English
Detected internet browsers:
- Microsoft Internet Explorer 8.0.7600.16385 (Default browser)
- Mozilla Firefox 3.5.6
Detected Bluetooth stacks:
- Microsoft (Version: 6.1.7600, Build: 16385)
System config :
O/S : Windows 7 Enterprise 32-bit ( Version 6.1 - Build 7600 )
This is what i did so far :
i) Uninstall Ovi , re-download from Nokia web, reinstall : Failed to fix
ii) Uninstall Ovi and all Nokia related software , clean Registry and reinstall Ovi Suite : Failed to fix
iii) Format and reinstall Windows 7 ( Yes, I did !!! ) , re-download and reinstall Ovi Suite : Failed to fix
I strongly believe this error is caused by the latest version of Ovi Suite, as i have another laptop which running with the older version of Ovi Suite works perfectly with my 5800. I have uninstall the Ovi Suite, I will only try it again when next release is available.
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May 17, 2010
Everytime i open ovi maps and try to go online i get the error message 'something went wrong and the connection failed'?
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Oct 10, 2011
my nokia n8 was in the middle of updating through my laptop, then the whole think froze the laptop rebooted itself and now the phone is dead a black screen and not responding.
ovi suit doesnt pick the phone up now either?
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Jun 25, 2010
I installed a new application and I was asked to restart the device but start up failed and ask me to contact the retailer.
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Jun 25, 2010
I installed a new application and I was asked to restart the device but start up failed and ask me to contact the retailer.
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Jun 12, 2012
Using PC Companion I have progressed to what I can only assume is the end of the preparation phase after 3 hours, the progress bar is complete; and then I get this meaningless message that the update failed.
This is very frustratiing as there is not much clue about what caused the failure. If it is because of a missing component, as pointed out already, why can PC Companion not check at the start of the marathon preparation that everything is in place and we will not waste so much time connected for nothing.
I have tried SUS and that fails because Windows can't find S1Boot with that remarkably phone procedure. I have looked at downloading S1Boot, as suggested, however then there are warnings on Warranty. Does PC Compantion/SUS download not contain S1Boot?
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Apr 9, 2010
I have tried to connect my E63 using a USB cable but when I plug the cable in the phone and then in the PC, the PC doesn’t recognizes my phone and neither my phone detects that I have connected it. I have tried to setup USB connection in connectivity but although I can select it in the menu I can´t access to the setup screen.
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Nov 26, 2012
everytime I try to download blackberry protect it says download failed this has happened about 5 times
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Jan 8, 2010
Can anyone please let me know how can i used internet currently ON in my PC on my Nokia 5800 XMusic through wlan or bluetooth. I use Windows XP.
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Jun 24, 2011
Newly changed my subscription. I get these messages trying to use ovimaps on my cell:First I get this message: "Connection failed?" and the it goes in a mode "Waiting for GPS?" but after 15 minutes it has still not found GPS signal.In addition I can tell that internet now works 100% perfect but my yahoomail only reach connection 8 out of 10 attempt to get connection. Using mu yahoo email account on the phone I get the message. "Shot down one of the connection".
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Jun 21, 2012
iOS 5.1.1 I have a passcode set on my phone but I no longer see the option to erase the phone after 10 failed attempts.
Info:
Apple TV, iOS 5.1, ATV 3
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May 25, 2010
i click no touch internet and it just *flashes* and disappears doesn't work at all....not with WLAN or contract internet.
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Mar 25, 2010
Is there an Internet Radio app. (streaming) for the Nokia 5800? I know it's got FM 'built in' but I can only pick up about 3 stations clearly.....
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Feb 15, 2010
My phone will connect to my WLAN at home for no apparent reason (as in I'm not using the any application which requires interweb) and when I get annoyed and disconnect from that because it is just EATING my battery it think "Jesus there's no internet connection" panics then connects via gprs or whatever. Now I turned off the email program because it is eating my battery constantly being connected and am having to charge it every night! But is there any way of making it so that it only connects when the program is open? Any thoughts?
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