Nokia :: 5800 - Ovi Failed To Work After Updated To Latest Version
Jan 6, 2010
Both PC Suite and Ovi were working perfectly until I updated my Ovi to the latest version early this week. Now, whenever I start Ovi, it will crash after 15-20sec if my 5800 is connected ( either bluetooth or USB ). If the phone is not connected, Ovi will stay without any issue. Btw, PC Suite is working fine. Here is the error message pop-up on the screen when Ovi crashed.
"Nokia Ovi Suite 2 has stopped working". A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". No solution is actually provided and the only option is to "Close program". Here is the windows error log :
Faulting application name: NokiaOviSuite.exe, version: 188.8.131.52, time stamp: 0x4b20f226
Faulting module name: QtCore4.dll, version: 184.108.40.206, time stamp: 0x49a63f0a
Exception code: 0xc0000005
Fault offset: 0x000573e3
Faulting process id: 0x1494
Faulting application start time: 0x01ca8e7c0e7fd709
Faulting application path: C:Program FilesNokiaNokia Ovi SuiteNokiaOviSuite.exe
Faulting module path: C:Program FilesNokiaNokia Ovi SuiteQtCore4.dll
Report Id: 8bb5c369-fa6f-11de-85e1-0024e8bf6e9f
Here are the Ovi Suite and Phone firmware details:
Nokia Ovi Suite 220.127.116.11
Nokia PC Suite 18.104.22.168
PC Connectivity Solution 22.214.171.124
Connectivity Cable Driver 126.96.36.199
Nokia Ovi Suite Software Updater 2009.40.0.60128
Maps Service API 188.8.131.52
Nokia mPlatform 2.6.40
Ovi Desktop Sync Engine 184.108.40.206
Operating system: 32-bit Edition
Detected internet browsers:
- Microsoft Internet Explorer 8.0.7600.16385 (Default browser)
- Mozilla Firefox 3.5.6
Detected Bluetooth stacks:
- Microsoft (Version: 6.1.7600, Build: 16385)
System config :
O/S : Windows 7 Enterprise 32-bit ( Version 6.1 - Build 7600 )
This is what i did so far :
i) Uninstall Ovi , re-download from Nokia web, reinstall : Failed to fix
ii) Uninstall Ovi and all Nokia related software , clean Registry and reinstall Ovi Suite : Failed to fix
iii) Format and reinstall Windows 7 ( Yes, I did !!! ) , re-download and reinstall Ovi Suite : Failed to fix
I strongly believe this error is caused by the latest version of Ovi Suite, as i have another laptop which running with the older version of Ovi Suite works perfectly with my 5800. I have uninstall the Ovi Suite, I will only try it again when next release is available.
i have installed on my 5800 xpressmusic ovi maps latest version but it does not work. it doesnt have any connection. if i click my position or drive ot anything else it sais on the top of the screen waiting for GPS and it doesnt do anything. it has no signal, i dont know.
I have been using Nokia maps on my E71, and I have updated to the latest version, which deleted the maps present on the phone. I now cannot load any maps onto it. While connected to my PC the maps application says that the maps on my phone are corrupt, but I cannot delete them, or load new ones. I have tried deleting the cities folder, and deleting the qf file, but get the same error. I also reinstalled Ovi suite on my PC, same error. I cannot uninstall the maps app on my phone.
Which is the latest available software version for Nokia 5800? The one which is in my phone is 30.0.011. However i tried to download OviMaps and it's saying that to install new maps the software version needs to be 31.0.008 or higher. I tried to update the firmware using software updater but it says that no new updates available. Which one to believe now? Product code is 0575590. Is there any new update available for this product code? If it is there how to update?
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I updated my iPhone to the latest version (7 point something) but my iTunes no longer recognizes the phone when I connect it via USB. The iPhone permanently shows the connect to iTunes logo but does nothing when I do connect it. I'm using a Windows PC as the platform. When I open Devices in Control Panel, there's a small yellow exclamation mark icon next to the Driver, it says in recovery mode...¬
I cant reboot the phone because the Home button is bust.¬
At this point I'd be happy if I could simply get the phone to work properly again - even if that means I have to use the old iOS.¬
I've tested the USB cable and its working 100%¬
I've updated iTunes but that didn't work¬
I've uninstalled and reinstalled iTunes but that didn't work¬
I've followed several apple support steps which didn't work¬
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01. Internet player
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I'm unable to upgrade to the latest version of Quickoffice. I've tried both options offered in the application - download and e-mail, but neither work. When I try to download, the application stops responding and when I use the e-mail option, the application reports that the process was successfully completed, but I don't receive an e-mail. My phone can access Internet normally.
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