Nokia :: Ovi Suite Installation Error (latest Version)

Aug 20, 2010

i'm having error while installing Ovi Suite latest version i downloaded from the site My PC Details:

Operating System
MS Windows 7 Ultimate 32-bit
CPU
AMD Turion 64 X2 Mobile TL-56 67 °C
Tyler 65nm Technology
RAM
4.0GB Dual-Channel DDR2 @ 299MHz (5-5-5-15)
Motherboard
TOSHIBA IALAA (Socket M2/S1G1)
Graphics
Generic PnP Monitor @ 1280x800
ATI Radeon X1200 (Toshiba)
Hard Drives
488GB Seagate ST9500420AS ATA Device (Unknown Interface) 48 °C
Audio
Realtek High Definition Audio

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I use windows 7 64x and during installation the following error occurs [img]/discussions/attachments/discussions/ovisuite/2862/1/OVI%20Fail.jpg[/img]

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Jan 2, 2010

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I cannot begin to tell you the frustrating experience I have had trying to load Ovi Maps 3.03 onto my N97. Suffice it to say that every step of the way has been a painful experience that has seriously threatened my loyalty to a brand that I have always been loyal to. I'm still not there yet. Having followed instructions and loaded the latest version of firmware (20.0.019) via my PC, the automatic loading software then loaded version 3.01 of Ovi Maps (WHY wasn't 3.03 loaded? - it's the latest version!). I proceeded to the Software Updater app on my PC to upload the latest version (3.03). It did recognize the latest version and proceeded to download the software to my PC for installation onto my phone. During the upgrade to my phone, the installation failed and a message appeared "Installation failed 6:19".

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Jan 17, 2010

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Jan 6, 2010

Both PC Suite and Ovi were working perfectly until I updated my Ovi to the latest version early this week. Now, whenever I start Ovi, it will crash after 15-20sec if my 5800 is connected ( either bluetooth or USB ). If the phone is not connected, Ovi will stay without any issue. Btw, PC Suite is working fine. Here is the error message pop-up on the screen when Ovi crashed.

"Nokia Ovi Suite 2 has stopped working". A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". No solution is actually provided and the only option is to "Close program". Here is the windows error log :
Faulting application name: NokiaOviSuite.exe, version: 2.0.2.42, time stamp: 0x4b20f226
Faulting module name: QtCore4.dll, version: 4.5.0.0, time stamp: 0x49a63f0a
Exception code: 0xc0000005
Fault offset: 0x000573e3
Faulting process id: 0x1494
Faulting application start time: 0x01ca8e7c0e7fd709
Faulting application path: C:Program FilesNokiaNokia Ovi SuiteNokiaOviSuite.exe
Faulting module path: C:Program FilesNokiaNokia Ovi SuiteQtCore4.dll
Report Id: 8bb5c369-fa6f-11de-85e1-0024e8bf6e9f

Here are the Ovi Suite and Phone firmware details:
Nokia Ovi Suite 2.0.2.42
Nokia PC Suite 7.1.40.1
PC Connectivity Solution 9.45.0.0
Connectivity Cable Driver 7.1.23.0
Nokia Ovi Suite Software Updater 2009.40.0.60128
Maps Service API 3.0.38.0
Nokia mPlatform 2.6.40
Ovi Desktop Sync Engine 1.1.0.77
Operating system: 32-bit Edition
Language: English

Detected internet browsers:
- Microsoft Internet Explorer 8.0.7600.16385 (Default browser)
- Mozilla Firefox 3.5.6

Detected Bluetooth stacks:
- Microsoft (Version: 6.1.7600, Build: 16385)

System config :
O/S : Windows 7 Enterprise 32-bit ( Version 6.1 - Build 7600 )

This is what i did so far :
i) Uninstall Ovi , re-download from Nokia web, reinstall : Failed to fix
ii) Uninstall Ovi and all Nokia related software , clean Registry and reinstall Ovi Suite : Failed to fix
iii) Format and reinstall Windows 7 ( Yes, I did !!! ) , re-download and reinstall Ovi Suite : Failed to fix

I strongly believe this error is caused by the latest version of Ovi Suite, as i have another laptop which running with the older version of Ovi Suite works perfectly with my 5800. I have uninstall the Ovi Suite, I will only try it again when next release is available.

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