Nokia :: 5800XM V40 Phone No Longer Connects With Computer After Upgrading To Latest PC Suite : Reads Error
Feb 11, 2010
After upgrading my 5800XM to v40 and upgrading to the latest PC suite and software updater versions on my PC, my phone no longer connects with the computer with the error message "cannot authenticate phone" with bluetooth. If I try USB connection, the OS crashes while trying to install phone software (windows 7 pro, Dell Inspiron 6400). I have uninstalled and re-installed all nokia software on the PC and still got the same results. Even without PC suite, the phone does not connect through the PC bluetooth anymore.
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Jul 26, 2010
I have an E72 and a PC running windows 7 professional.
I am completely unable to install OVI suite. The installation hangs every time. I have tried several times. Firstly from the installer that shipped with the phone (this just hung - no message), then from the most up to date version downloaded from the website. With this latter I get a message saying "an error occurred during the installation of assembly 'Microsoft.VC80.MC,processorArchitecture="x86",publictoken="1fc8b3b9a1e18e3b",version="8.0.50727.4053",type="win32". Please refer to help and support for more information
I have seen similar posts to this on the forum - most of which suggested uninstalling PC suite and then trying the install again. However, I have never had PC suite on this machine.
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Aug 20, 2010
i'm having error while installing Ovi Suite latest version i downloaded from the site My PC Details:
Operating System
MS Windows 7 Ultimate 32-bit
CPU
AMD Turion 64 X2 Mobile TL-56 67 °C
Tyler 65nm Technology
RAM
4.0GB Dual-Channel DDR2 @ 299MHz (5-5-5-15)
Motherboard
TOSHIBA IALAA (Socket M2/S1G1)
Graphics
Generic PnP Monitor @ 1280x800
ATI Radeon X1200 (Toshiba)
Hard Drives
488GB Seagate ST9500420AS ATA Device (Unknown Interface) 48 °C
Audio
Realtek High Definition Audio
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Aug 20, 2011
I have recently checked the software updater on my nokia N8-00 to see that there is an update that can only be updated through the ovi suite, so I duely download it set it up and too my surprise I get an this error. I have restarted my computer inutile times and the ovi suite is the latest as it was only downloaded yesterday, I have also tried the download with my firewall turned off and still get this error.
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Feb 12, 2010
I downloaded a leaked OTA link for the new Twitter app and after a reboot I get this error message after halfway through booting up - "JUM error 545".I have mac and blackberry desktop manage, but can't see to get it hooked up because it just keeps reading that error message and won't sync with the mac.
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Feb 5, 2010
I've trawled through quite a few posts and I'm struggling to find the answer to my current issue with PC Suite, Ovi Suite & Windows 7.
PC Suite Version - 7.1.40.6 (Downloaded from Website 4/2/10 UK Formated Date)
Windows - Win 7 32 Bit (Upgraded from Vista)
Ovi Suite - 2.0.2.42
Connectivity - Via USB Cable
5800xm Version - 31.0.101 - RM356
Previously I used Windows Vista with my Sony Vaio Laptop without any issues. However Sony sent me some Windows 7 Upgrade Discs and of course I upgraded without looking into issues as I was sure that Nokia Software would be 7 Compatible, guessing i was wrong. Neither of the 2 applications can connect with my Phone since upgrading to Windows 7.
Both just sit there on the Connectivity Screen and eventually inform me that they cannot connect to the device or no device present. Inside my Device Manager i have several errors which are obviously causing my error. The following Names are displayed as NOT INSTALLED.
Generic Phone
LCIF_Alt0
PC Suite-Services
SYNCML-SYNC
I've removed and re-installed both Ovi Suite and PC Suite and still the drivers dont appear. I've tried to remove and reinstall the devices via Device Manager, but Windows still reports the devices as NO Drivers. Where can i get these drivers from so PC Suite / Ovi can connect to my Device? Nokia Ovi Player works and transfers music with no problems, so the Cable is fine
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Jan 30, 2014
I've had a Lumia 1020 for a while. I've been connecting it to a Win7 desktop to offload pictures at work, and I connect it to a Win8.1 desktop at home. Today, I plug in my 1020 to my Win7 machine and it doesn't show up in Windows Explorer. I reboot the machine, still won't show up. I go to devices and printers in control panel and I delete the driver, replug in my phone, and upon discovery, it's now trying to install a Lumia 909, which fails, BTW... So I can't offload picts to my Win7 box. I need to try it with my Win8.1 machine.
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Jul 16, 2010
I am on vacation, and for some reason just had to update my iPhone 4 to the new update 4.1. Well guess what, it will not update!!!!
My itunes is the latest one, so I even deleted itunes and re-installed it, restarted my computer and iPhone, then tried to restore it again. No go. At first itunes was giving me a 2002 error, now I believe it's something like 1004 error. What can I do? There is no apple store where I am located.
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Jul 24, 2010
My friend has a 9000, now hes very Tech(not even a computer, no judging) at all so when he has a problem with his phone he hollas at me. Now I've been occasionally upgrading his phone to latest leaks and hybrids, now the last hybrid I put on his phone was a 5.0.0.4xx hybrid, which was a while ago,he calls the other day to tell me that his phone is randomly dropping calls and that battery is getting hotter then usual. Now he took it to somebody to get it looked at(not his carrier) and they told him that the hardware is fine and that it might be the software. He calls me and asks me if I could upgrade( I upgrade to the latest leak for 9000) his phone to see if that fixes it.That was yesterday, hes calling again to day and saying that he still has the same problem, dropping calls like crazy, and battery is getting real hot. So now I'm coming to the ppl
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Apr 22, 2010
After updating to firmware v50, my Nokia 5800 XpressMusic music player is not working anymore. The phone won't stop refreshing the music library. I got 900 songs in my memory card and the music player not adding even one song to the library.
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May 16, 2010
On my Nokia 5530 I get the message " wlan connection already active.please close all connections" although I am not connected and I can`t connect to the internet. If I want to restore to factory settings it says "please close all connections and calls". The wifi symbol is on top right corner all the time. I don't have the" disconnect wlan" option on the connectivity menu. What is the problem and what should I do? I haven`t upgraded the firmware or anything. It just started to do that.
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Jun 8, 2010
I like the LG VX8350 that I've had for the past 3 years and didn't want to use my qualification for free new phone with Verizon yet.. So when the hinge broke on mine recently, I bought a refurbished VX8350 in excellent condition. The only problem is the software version that's on the phone is 2.0 and the latest available version of the software is 4.0 which fixed several bugs on the phone and improved call and speakerphone clarity.I brought my replacement phone into Verizon today and they told me they no longer support the phone and no longer have the software upgrades for the VX8350.Is there any other means of burning my phone with latest firmware version the VX8350?
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Apr 17, 2012
Today while browzing Nokia site happened to see new phone software version. When I checked through Nokia suite it was showing the software version that was already installed in the phone.Do anybody else who own a 701 came across this anamoly.My latest addition S3If my post has helped you please click the white star on the right
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Mar 8, 2010
When I plug the cable in my phone and notebook, the phone asks me to select the connection type. I select PC Suite. I have downloaded the latest version, but PC Suite does not connect with my phone. I use Windows XP Home Edition SP2I don't have a clue about the cable type, but it fits. There is no SD card in it
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Mar 17, 2010
I'm new to the nokia e72.. great looking phone.. one problem.. when someone calls it reads out who the caller is.. how do i stop this from happening?
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Jun 4, 2014
Recently repaired WIFI router (BT Hub) result my Iphone no longers connects although no problems with Ipad.
Info:
MacBook Pro, OS X Mountain Lion (10.8.4)
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May 23, 2010
when I go onto ovi maps I always get unable to connect please try again error message. This has been going on for 2 weeks now but it only effects the maps and store but I can get on every thing else.
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Jan 27, 2010
I've had a nokia 5220 express music for about a year now, and when I bought it I bought an 8 GB MicroSd card.since the beginning whenever I connect to any PC via the phone the PC showed that the memory card had only 3.4 GB and the nokia PC suite also showed me the same size.
The problem is that when I check the setting of the phone the memory status shows that I have a total of 7.4 GB, also whenever I connect my MicroSd card via a card reader the PC reads and shows that I have a total of 8 GB, until now I didn't mind this problem however now I've almost reached the full capacity and I'd like to fix this problem or bug.
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Jun 18, 2010
I used the Ovi suite to install the free maps on my E72 which work great but the software itself is very poorly written, too many bugs and problems so i would like to uninstall it and use the PC suite instead. can I now update my phone using the PC suite with it's updater software or do I have to now rely on the Ovi suite.
The reason I ask instead of having two pieces of software is i want to a Vista/XP (two machines) clean install followed by a Ghost DVD so the smaller image the better (plus i dont like to have **bleep** installed on my machine:-)
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Jan 28, 2012
Up until two days ago I could connect without any problems to my home wireless connection however now every time I try it says it failed to require an IP address. I have tried rebooting it and the other tricks that usually work such as turning on and off the connections but nothing is working.
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May 7, 2011
My legend has connected to my router without any problems until the other day when BT had a problem and we were without phone line and router for 48 hours. When it came back, I was no longer able to connect with the Legend. My laptop connects wirelessly without a problem but I get the message: "obtaining IP Address.." and then it disconnects and tries again.
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Aug 11, 2010
I had bought nokia 5230 recently. I have a problem in setting ring tone and message tone.When i trying to set ringing tone or message alert tone in the Profiles(General) it showing an error message as "Not enough memory to show all ringing tones. only tones in read only memory will be displayed". But my phone memory has 50.1 MB free space and My memory card has 1.2 GB memory space.
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Jul 20, 2010
i have a lg5400s at my cell phone store.I tried flashing the phone over to cricket using qpst and cdma. Went thru all the steps and added the prl file to the phone.It said file write successful and the phone reset on it own..I call 611 to check the service and its still on verizon tried to reconnect the phone and it keeps saying phone didnt answer. What could be the problem? Not sure if its hard locked or not but if so is there away to fix it?
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Sep 15, 2012
Suddenly I can no longer sync my 9330 to my outlook.
Using OS 6.0 bundle 3084
v.6.0.0.71`9
Windows 7
The desktop software says that it cannot connect and implys there is a problem with the usb cable, but upon plugging it in, it launches the desktop software.I need to get a new phone, and it wound be a blackberry.
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Aug 16, 2010
I got this phone 3 months ago, and it paired with PC Suite perfectly, till few days ago, when i lost connection with it, and now PC Suite and OVI Suite can't find my phone. I checked bluetooth device that im using, and made sure that phone bluetooth is on. In Attachment is shown how PC Suite and Bluetooth react when i try to reconnect the phone.
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Jan 24, 2012
I have a new laptop coming and just wondered what is the best way to transfer Ovi Suite to it? I can download a fresh copy but this would lose the history.Is there any way that this can be done please? Forgot to say that my telephone is Nokia N8/Symbian.
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Jul 27, 2010
A rather odd problem propped up the other day after I updated to V40 on my 5800 XM. The ringtone I've been using for a while suddenly changed itself...
If someone were to call, the ringtone SHOULD be the my personal ringtone, instead it is the Nokia Tune tone. But the issue is that it changes constantly, so this person could call the first time, the ringtone would be the Nokia Tune. The next time they call, say, perhaps 5 minutes later, it'd be my personal ringtone.I've already checked and the ringtone (a music file) is definitely still there and I can play it through the music player.
The 'General' profile is where this particular ringtone is set and it's still set there too. I've tried changing it to another music file, then changing it back to the original file but still the problem persists.I've even gone as far as removing the entire music library from the phone (all music files are located on the Memory Card) and re-transferring it over to the phone from my PC.
It's not particular to any contact and sometimes, it'll play my personal ringtone for a call and the next call it'd be the Nokia Tune. It's only ever the Nokia Tune that it changes to by itself.
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Apr 13, 2010
A couple of days ago I had to a hard reset (all 3 stages) and since then the PC won't recognise my 5800 as a phone (in media transfer mode)..........BUT it now recognises the memory card as a proper computer drive (drive D, a second HDD which is now corrupted) if put into 'mass storage' mode!! It now appears on the Windows device driver as a 'portable device' and not under 'USB connections' as before.I've done a System restore on the PC to back before the phone reset with no success.And the phone behaves perfectly in all respects.The problem with the 5800 not being detected as a phone is that the C drive does not appear and so is not accessible.
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May 19, 2010
I have downloaded and installed the latest Nokia OVI Suite. My phone (E72 - 1, ver 031.023) connects perfectly etc. My problem is that I want to install the latest ovi maps for my phone. Now, according to OVI Suite, my phone has "ALL" maps on it. But I cant see them (when accessing GPS)
Secondly, OVI Suite tells me: your computer is not connected to then internet, when I clearly am. Are there any settings I need to adjust so that the program "Sees" my connection? I cannot connect thorugh my device, as it always tells me: Unable to establish network connection. Please check that your settings are correct etc..." what settings? where do I adjust these?
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Apr 7, 2012
# 1 I'm trying to sync my iPhone to my MacBook Pro. I connect the iPhone, launch iTunes, click on the device, then click "Sync". I'm presented with this dialog:
# 2 I click "Authorize". Then I get this dialog:
# 3 I fill in the information and click "Authorize". hen I get this dialog:
# 4 I click "OK" and instantly I am presented with the first dialog above, the one that says, "This computer is no longer authorized..." Then it just enlessly cycles between those three dialogs, never letting me authorize the computer.
Mac OS 10.7.3
iTunes 10.6.1 (7)
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Feb 12, 2010
My phone when checked through Menu--> Ctrl Panel --> Phone --> SW Update shows an available Phone Software update. However, the only installation available is Update via PC. However, when I check through Device Manager, it shows no available update for my phone.Anyways, when I try to update through the PC using either Ovi Suite or Nokia Software Update, it correctly downloads the update, but during installation gives an error "Connection to Phone Lost" and leads to the Phone recovery screen presenting a screen guiding me to remove battery, followed by disconnecting charger, and then USB, and reinserting the same in th reverse order, pressing the power button for 1 sec. and then Retry. Even on following the instructions, the phone is not updated, and the only option is to terminate the update.Any suggestions how I could get to update the Phone Over-the-air or rectify the problems being faced while updating through the PC.
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