Nokia :: N97 - Installation Failed On Downloading New Version / Not Recognize Need For An Upgrade
Mar 18, 2010
I cannot begin to tell you the frustrating experience I have had trying to load Ovi Maps 3.03 onto my N97. Suffice it to say that every step of the way has been a painful experience that has seriously threatened my loyalty to a brand that I have always been loyal to. I'm still not there yet. Having followed instructions and loaded the latest version of firmware (20.0.019) via my PC, the automatic loading software then loaded version 3.01 of Ovi Maps (WHY wasn't 3.03 loaded? - it's the latest version!). I proceeded to the Software Updater app on my PC to upload the latest version (3.03). It did recognize the latest version and proceeded to download the software to my PC for installation onto my phone. During the upgrade to my phone, the installation failed and a message appeared "Installation failed 6:19".
I tried to install again, but using the updater app on my PC, it doesn't recognize the need for an upgrade to 3.03 (does it think the upgrade has worked?). Back to my phone to try using the software updater app installed there. It does recognize the fact that a later version of Ovi Maps is available and allows me to try and install it, and a message appears "Installing Ovi Maps with free navigation (1 of 1)", however seconds later another message appears "Result: 1 update failed View update history". Clicking on the View bit helpfully takes me to the log, which unhelpfully shows the message "Ovi Maps with free navigation Installation failed at 6:25" and NO OTHER information about why the installation failed or what to do to recover it. So now I am stuck with an updater on the PC which doesn't recognize the need to do an update and an updater on the phone, which does recognize the need, but fails EVERY time.
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Oct 24, 2011
Symbian Anna upgrade OTA 1 of 2 failed all others did not, Nokia N8 product code 059C8T6. Tried reinstall thru OVI still failed.
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Apr 1, 2012
I'm using version 4.3.5 on my iPhone 4, each time when I connect my iPhone 4 with iTunes, I was informed that IOS 5.0.1 is ready for my upgrate. I couldn't finish the updating for each time I download to around 2xxMB, the connection stop.
Info:
iPhone 4
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May 12, 2011
I have been trying to download the device upgrade software for my 8530 to go from version 5.0 bundle 1108 to version 5.0 bundle 1596 for the past week and a half but it keeps failing when it gets to module 427 or so, The error message says to try again or verify the internet connection.We are on a high speed wireless full duplex internet connection.
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Jul 11, 2011
I have been trying to download the device upgrade software for my 8530 to go from version 5.0 bundle 1108 to version 5.0 bundle 1596 for the past week and a half but it keeps failing when it gets to module 427 or so, The error message says to try again or verify the internet connection. We are on a high speed wireless full duplex internet connection.
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Sep 1, 2010
Just when I think the E75 cannot get any worse (it has slightly worse reception than 2 tin cans and a bit of wet string!!), Nokia send me a OS upgrade that will "result in improved performance"! Tragically, it continuously comes up with the great message "Installation failed due to lost connectivity; do not disconnect USB connection during installation"! Now, whilst I am not the sharpest tool in the shed,even I can see that disconnecting the cable would not be condusive to a successful software upgrade, so of course I am not doing that! I am about to wind the clock back over 10 years and resort to my trusty 6150.
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Jun 9, 2010
I got the Nokia e63 in April 2010. One of the things I did first was:
1. Update Ovi Store app on the phone
2. Ran Nokia Maps on the phone (applicaiton already on the phone) or downloaded Ovi Maps from the Ovi Store - cant remember.
3. Regardless of how I did (2) I managed to install country maps for specific areas (US New York, UK etc) by using Ovi PC Suite
So all ok so far. Now I started putting more applications and games on the phone but it kept getting slower and slower - to a point it would not render the screen properly or mix two screens into one. I have a 2 gig memory card in it with only less than 20% in use - the phone memory had over 80Meg free. So really could not understand why it performed so badly. Anyway I spent several hours resetting the phoning and doing all the above again - but OVi Maps does not install any more (I get Installation Failed message).
To add more headache - the internet was very slow and I had to attempt several times to update Ovi Store after each reset - finally gave up and had to use a WLAN connection. When I go to the Ovi Store web site on my pc and find Ovi Maps - there is now a message saying its not available for e63. Yet that was not what I recall because I have installed Ovi Maps on the phone before and installed the additional country maps on several occassions (the last one being as recent as May 2010 - last month) All of a sudden Ovi Maps is not compatible with the Nokia E63? The Ovi Store app on the phone gives no indication of compatibilty issue with the phone - so you can keep downloading it and using up your internet allowance and it keeps failing to install without giving any useful message.
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Aug 21, 2010
Installing Skype from the Ovi store I get the message "Installation failed". Did anyone else got this message and know how to solve this predicament?
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Jun 14, 2011
whenever I need to install an application from ovi, it continues downloadin but at the end installation failed. Also a hard reset didn't benefit
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Aug 20, 2010
i'm having error while installing Ovi Suite latest version i downloaded from the site My PC Details:
Operating System
MS Windows 7 Ultimate 32-bit
CPU
AMD Turion 64 X2 Mobile TL-56 67 °C
Tyler 65nm Technology
RAM
4.0GB Dual-Channel DDR2 @ 299MHz (5-5-5-15)
Motherboard
TOSHIBA IALAA (Socket M2/S1G1)
Graphics
Generic PnP Monitor @ 1280x800
ATI Radeon X1200 (Toshiba)
Hard Drives
488GB Seagate ST9500420AS ATA Device (Unknown Interface) 48 °C
Audio
Realtek High Definition Audio
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Jun 16, 2010
I can not update the maps ovi 3.04 because fault in installation of new software (error number 5). This happens after updating v 50 in NOKIA 5800.
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Jan 23, 2012
When i try to install 'Nokia Bubbles' after it is done with the first installation, when it is trying to do the second installation (the one that has to connect to internet), it shows 'Installation failed'. This has also happened to two other apps that needed internet connection.
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Jun 16, 2010
I can not update the maps ovi 3.04 because fault in installation of new software (error number 5)This happens after updating v 50 in NOKIA 5800.
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Nov 17, 2011
For some weeks now im getting "installation fails" message when trying to install some of the software from OVI or from downloaded files. For example, Nokia Sleeping Screen. It downloads and the Ovi bar says "installing" then a smaller window appear in the lower section of the screen saying "preparing installation" then "Installing" then after a few seconds "installation Failed. Some apps for example Spotify installs perfectly, but here the bottom window don't appear at all. I have made a full reset, problem remains. I did a 3 finger reset, problem remains.
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Oct 15, 2011
im facing a problem with installin the ovi maps.. yesterday i deleted the nokia maps from the application manager tab in the settings as an error kept coming asking to move or delete items from C: as memory was full.. i deleted the nokia maps alone cos of which 15 mb of free space was there in C:.. so i decided to update the ovi maps again but it kept on getting failed... i tried in the nokia ovi suite n the software updater as well by connecting the phone to my pc.. it says maps couldnt be installed as there is a missing dependency..
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Feb 14, 2010
I installed some apps in a 5800xm, but since yesterday i cant install any app: i got this URL...it say Installation failed, unknown error: 2148532241.I tried to reinstall ovi suite beta, and I restored the default settings in the phone but still got that error, I can not install anything even if I install through Pc Suite.what can i do before i try to hard reset?
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Jun 8, 2010
I tried to connect my Nokia 5230 to Ovi Suite for the first time. (In clear hope that I will be able to add the Philippine Map to Ovi Maps.) But the Supprt Software wont install and the suite can't detect my device. What will I do?
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Jan 2, 2010
Every time i run an update for the PC suite software or OVI suite i get an error that prevents the process from complete itself;
Here's the message i get:
Module C:Program FilesCommon FilesNokiaCodecsEmzMP3SourceFilter.dll failed to register. HRESULT -2147467259. Contact your support personnel.
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Feb 28, 2011
ever since this app was available i have never tried using it. always getting installation failed error. all versions dont work and even installing it by not using ovi store will still fail. im using n8 pr1.1
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Mar 6, 2010
Nokia N-97
RM505
Black unbranded UK model
Firmware 21.0.045
I've been trying to install the new maps application from since its release with no success. It showed up on my software update list but every time I try and install it - the update fails. I've read through most of the other posts where other users have had similar problems and tried to incorporate all the suggestions to circumvent my own problems such as,
1. Performing a hard reset and uninstalling Nokia maps via the application manager on the device
2. Deleting all the map data and voice files before trying the update
3. I've reinstalled firmware version 21.0.045 via Nokia software updater
So I've tried most things to get the new maps version, I live in Dorset and have no Nokia store near me.
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Oct 19, 2011
I'm using Nokia 5233 and getting "installation failed" error every time i download any game from Ovi store. I have done hard reset and soft reset for phone thinking it would fix this but all in vain.
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Nov 28, 2011
quickoffice pro 7.0 installation failed in symbian anna nokia c7, even before and after uninstallation of previous quickoffice come with symbian anna,before uninstallation of previous quickoffice when i try to install quickoffice pro 7.0 it says "update error".........and after uninstallation of previous quickoffice when i try to install quickoffice pro 7.0 it says "unable to install"
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Feb 3, 2010
I purchased your Nokia 5800 Xpress Music mobile phone and I am trying to update the software/driver to improve 1: Touch Screen scrolling, 2: version of OviMaps, 3: Ovi Contacts, 4: SW application, and 5: WLAN performance.I called technical support for mobile phones, unfortunately it is unavailable according to the recording, i've waited for i think its wrong, but nothing happened the call dropped. The current software version is V31.0.101, Software version date: 16-09-2009, type: RM-356 and it does not upgrade. I have tried using my phone options to upgrade/update the software, this did not work, i have tried using the Nokia Software Updater but it can not find the new version of the software, and I have tried searching for the new software version by using my phone code under the battery and still it can not find the new software version.Has anyone resolve this issue? I need help on resolving this issue.
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Jan 6, 2010
Both PC Suite and Ovi were working perfectly until I updated my Ovi to the latest version early this week. Now, whenever I start Ovi, it will crash after 15-20sec if my 5800 is connected ( either bluetooth or USB ). If the phone is not connected, Ovi will stay without any issue. Btw, PC Suite is working fine. Here is the error message pop-up on the screen when Ovi crashed.
"Nokia Ovi Suite 2 has stopped working". A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". No solution is actually provided and the only option is to "Close program". Here is the windows error log :
Faulting application name: NokiaOviSuite.exe, version: 2.0.2.42, time stamp: 0x4b20f226
Faulting module name: QtCore4.dll, version: 4.5.0.0, time stamp: 0x49a63f0a
Exception code: 0xc0000005
Fault offset: 0x000573e3
Faulting process id: 0x1494
Faulting application start time: 0x01ca8e7c0e7fd709
Faulting application path: C:Program FilesNokiaNokia Ovi SuiteNokiaOviSuite.exe
Faulting module path: C:Program FilesNokiaNokia Ovi SuiteQtCore4.dll
Report Id: 8bb5c369-fa6f-11de-85e1-0024e8bf6e9f
Here are the Ovi Suite and Phone firmware details:
Nokia Ovi Suite 2.0.2.42
Nokia PC Suite 7.1.40.1
PC Connectivity Solution 9.45.0.0
Connectivity Cable Driver 7.1.23.0
Nokia Ovi Suite Software Updater 2009.40.0.60128
Maps Service API 3.0.38.0
Nokia mPlatform 2.6.40
Ovi Desktop Sync Engine 1.1.0.77
Operating system: 32-bit Edition
Language: English
Detected internet browsers:
- Microsoft Internet Explorer 8.0.7600.16385 (Default browser)
- Mozilla Firefox 3.5.6
Detected Bluetooth stacks:
- Microsoft (Version: 6.1.7600, Build: 16385)
System config :
O/S : Windows 7 Enterprise 32-bit ( Version 6.1 - Build 7600 )
This is what i did so far :
i) Uninstall Ovi , re-download from Nokia web, reinstall : Failed to fix
ii) Uninstall Ovi and all Nokia related software , clean Registry and reinstall Ovi Suite : Failed to fix
iii) Format and reinstall Windows 7 ( Yes, I did !!! ) , re-download and reinstall Ovi Suite : Failed to fix
I strongly believe this error is caused by the latest version of Ovi Suite, as i have another laptop which running with the older version of Ovi Suite works perfectly with my 5800. I have uninstall the Ovi Suite, I will only try it again when next release is available.
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Jan 20, 2010
I have nokia 5800 and i like it very much... But i have a problem with it ..... the problem that when i download any thing from nokia OVI Store from my mobile like: Games, apps and videos when download finished and starting to install the games or the apps it's say's: "installation failed" and when i redownload it again nothing change and keep saying "installation failed" ........ and i noted that when i install app ( themes, apps and games ) on my mobile by ovi suite or by file manager it also say's to me "Expired Certificat" even if i signed this apps but it alwyas say's "Expired Certificat"....... for this problem i did: hard reset - format my mobile - format my sd card - update my mobile to v40 - but the problem never stops to return in a few hours ..... then i find out that when i need to install any app on my mobile (by ovi suite or ovi store in my mobile or file manager) i have to switch off the mobile and turn it on again to install what ever i want ...... so Plz help me out
1- I have 2 friends having the same problem that i have and they did what i did
2- my mobile software v. when the problem stated v31
3- my memory card 8 GB the orginal one
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Jan 12, 2012
I have nokia 700 i have a different problem with nokia maps, by mistake i uninstalled the nokia maps and now when im trying to install again OTA, it says something went wrong and closes from ovi store. i tried opening the same in OVI suite and it says that the files / folders are broken. i tried to format the mass storage and also did a hard reset, but nothing seems to work.
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Jul 27, 2012
Recently I deleted my blackberry ID, then I formatted my phone, and now when I try installing the blackberry ID on App world, it will say blackberry ID server not available or installation failed, the same thing happens when I try to install blackberry protect,
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Mar 15, 2012
how I sign in with my new ID to Appworld when I always get a message that an installation has failed?
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Jan 30, 2011
I bought one more C5 today and when I try to connect it to the pc via pc suite it says "Pc suite support installation failed" , I tried everything from reinstalling pc suite on pc, resetting phone but nothing working to let me restore the contacts from my previous C5 through Pc suite
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Dec 31, 2011
My BB curve 9300 running ver 6 is not able to install any apps. Using Blackberry app world 3, when I try to download an app I get "A blackberry Identity update is needed. Woudl you like to install it now?" I respond yes and receive "Blackberry identity installtion failed. please try agina later"..According to Blackberry web site the below infomration is to resolve the problem."A BlackBerry Identity update is needed" message appears when launching BlackBerry App World 3.1
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Jun 4, 2014
I bought a new iphone 4s and try to connect it to my laptop, device driver installation failed. Previously i was having one ipone 4s which i gave it to my brother and now try to add the photos from the itunes. but i couldn't able to connect with laptop or the itunes at all.
Info:
iPhone 4S, iOS 7.1.1
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