BB Torch :: Email Options Will Not Open
Jun 22, 2011
when I am in the email (Messages) folder and open up the menu the "Options" selection is available but when selected nothing happens. Previously it had worked OK just more recently the issue has occurred for no reason I can particularly specify.Consequently I cannot change any of my email settings (Signature, views etc) which is getting inconvenient now!I am using a work enterprise (BES) activated phone and have tried usual tricks i.e. Battery removal, software updates etc.
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Dec 2, 2010
I'm trying to modify my text message options. In the message list window I press the Blacberry key, scroll down and select 'options' - the options page pops up for about a second, and then I'm taken back to message list. I'm able to open email and other options windows without an issue - this only happens for text message options. Any ideas?
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Dec 23, 2011
I just bought a brand new 9860 Torch today and all of a sudden I cannot open the options menu to change settings. Also I cannot view my network and connections to see whether my data service is turned on. I am currently not receiving data on my device. This is alarming as I spent a small fortune to acquire this device today. Again I discovered to my horror the earpiece jack does not hold in the port of my device and unable to listen to music via handsfree. The options icon on the home screen does not open at all when I touch it.Instead it freezes. Same with the network and connections options under network connections.
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Aug 10, 2011
I wonder whether this is a coincidence: I just activated access to my gmail box on my BB Torch, in addition to the enterprise email that's be working on the device all along. While I can send/receive from either box, I just discovered that when I hit the Menu key in either box and scroll down to Options, and try to click on it, I get nothing. I seem to remember that I used to define several email preferences using this function.
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May 11, 2011
When you click on emails in the BB Device, once you click on BB symbol on the Device, you will get to see the list of things available and in those listings i am unable to see options.
I have tried resending IT policy from BES server 4.1.7 where BB device is setup for exchange 2003 email. Also tried siwtching off the device, taking out the battery for a minute, reinserting and turning it ON again. Still no luck with that Options what i am looking for.
how do i get that options appearing back on BB device.
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Aug 20, 2011
I'm trying to add a second email account but no matter which path I choose, whenever I press on options, nothing happens. my phone doesn't recognise it.Also, the email account I currently have keeps losing my emails once i've read them.i've checked my settings and there is nothing to change. When i go online, the same emails have been deleted from my mailbox.
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Jan 23, 2012
I've tried to access the email options menu in several different ways and can't. It has been missing since I first received the phone some months ago and no one can tell me why. What can I do to remedy this?
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Dec 6, 2010
When I change the email server on the adavanced options I got an error that says something like: error connecting with the server. And the change I did is not saved. I need to do this because my email is not been hosted with my domain.
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Jul 4, 2011
I was out of my AT&T service area for the weekend and could not access a 3G network.When I returned, my email folders won't open and the screen freezes.The only way to release the screen is to reset it, but the email folders still will not open.
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Oct 16, 2012
Whenever I try and open my talktalk email account it comes back with 'WAP authentication error: Error validating WAP authentication token. Clear cookies and try again.'
I clean the cookies and the same happens every time
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May 4, 2012
I'm not receiving any mail anymore from one of the two email addresses I have on my Blackberry Torch. I recently changed the password online for that email, but not on the blackberry website yet because I fail to log in. when I enter my username, or PIn, it says it will send the info to my device, but that obviously doesn't work. How to proceed?
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May 17, 2011
I updated the email accounts and since then I can't open it from the setup menu. I changed the password of my work email so I need to change my it in the login information.
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Sep 27, 2011
Have a 9850 verizon for 1 day.I recieve email,I can hear it when it comes in and I can see the header but it will not allow mw to open it. I was able to open an email setup confirmation from Blackberry but that is it. In addition I cannot surf the web or connect to the web. Verizon told me a defective phone but all else seems to work fine.Could it be a firmwear upgrade?
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Oct 5, 2011
I have never had a problem opening email attachments on my torch until yesterday. I have rebooted and made sure all my device software is up to date and still no joy.
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Jan 16, 2012
I've changed my password on my email account through my laptop and for some reason I can't open the email accounts section of the setup menu on my Blackberry torch in order to update my account details.
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May 14, 2011
I am using BB Torch 9800, the problem which I am facing is when I am trying to open the Email Accounts under Setup, I am unable to open this. I have successfully created my BB Account onto the Carrier Site and added the Email IDs these are reflected onto the device but as I am unable to open Email Accounts under Setup I am unable to Edit or Delete the Email Accounts which I don't won't on this Handle. Every time the Modifications have to be done by going to the Carrier website.
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Jan 19, 2011
Clicking on Options from home screen, does not show the menu item "advanced options". It used to be there nut now is gone. It "was" the last menu item in the option but now the last one is "Third Party Apps".
In order under Options the list is as follows:
1. Sounds and Ring Tones
2. Network Connections
3. Display
4. Typing and Input
5. Device
6. Call Management
7. Security
8. Accessibility
9. Third Party Applications
Where is ADVANCED OPTIONS?
Device Software Version: 6.0.0.600Desktop Software Version: 6.1.0.35
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Aug 30, 2010
We purchased two 9800 Torch phones and both are having the same issue. Word, Excel, and PDF files all open fine on the devices. However, some emails will be received with attachments but the phone does not give the open or download attachment options. If you forward the message from the device, the attachment will still be attached. The issue is intermittent and I have not been able to pin down any consistently as I have received several emails with attachments successfully. The emails that will not give the attachment options also do not have the little paperclip on the email icon from the messages view. Again, hen this exact email is forwarded the attachment will arrive at the destination.
BES version 4.1.7.19
Both users had no issues on prior devices with multiple attachments opened daily.
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Aug 27, 2011
i use torch white 9800- i already setup everything like it use too.. But suddenly even i already send servvice books synchronize etc with my device still-Trouble shoot- errorr - i cant open all my. Email inbox except gmail only ..and i couldnt open my text msg. Too.. its wriTten encounter java.lang error null.pointer exception.. It makes my device getting heavy and slowerr.. And my ({}) « couldnt be opened and even its open no recent updates.. if i couldnt opened written error.bb_rim_peer .. OMG , its soo confusing
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Feb 26, 2010
I never get GPS lock anymore on any of my GPS apps,, google, BBmaps, and like 5 other location apps.I go to my Options, Advanced Options, GPS and the page cannot open..I also noticed another problem where my Picture viewer doesn't open up pictures anymore from the thumbnail preview list. i.e when I click on a thumbnail it doesnt open full screen. It just sits there.
Oh I have 9700 Bold. TMobile USA
v5.0.0.330 (platform 5.1.0.91)
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Aug 17, 2011
I needed to setup a secondary email addy with RogersWireless yesterday and while I was there I got the bright idea to change my password for my primary account.This totally screwed my BB (no more email being received) sent me an email saying I needed to verify my password.tried to go into Setup to access my email settings..my BB freezes and I have to shut it down and re-start.Next bright idea...go to Messages Options then try to access email settings that way...message comes up and says "Unable to open email setup application. Contact your wireless service provider."Now I'm not saying I don't enjoy spending an afternoon chatting with Rogers but is there anyway to fix this without having to waste an afternoon?
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Jul 17, 2014
I had this problem previously and was waiting for Lollipop thinking it will get solved, but it looks like I might have a faulty proximity sensor. When I'm in a call, sometimes I hear the sound of pressing a button, and when I take the phone away from my ear to check what happened, I keep finding the Notification Panel open with different options activated / deactivated. Sometimes I find it directly in Settings, in Battery Usage, in Date/Time, I think it depends on which option is pressed in the Notification Panel.
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Dec 27, 2011
i can't set my personal e mailoptions, there's only the possebility for a blackberry enterprise server and not for a personal account i have a blackberry 9300
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Aug 12, 2010
I don't see any options to add a podcast - anybody else have any luck?
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May 10, 2011
Until recently after reading a message and then closing the message, I was able to hover over a message and a series of options would appear eg: Mark unopened, Reply etc. I can't get this to happen anymore. Is there a setting I can change for this to occur?
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Nov 8, 2012
My Torch will not let me into options. When I click on options it just hangs unless I press the hang-up button. Each time I reboot it I get an uncaught exception error - No Application. Its running the latest approved version of the OS from Orange. It also did this with he previous OS bundle so I do not suspect its a patch issue.
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May 27, 2012
I do know that 9360 requires a bb plan + 3g plan to be able to surf the net and stuffs. As of now, I do not have any problems with those but I just can't find the option to set up my internet email. Whenever i go to the set up email option, it automatically shows me an enterprise email activation.
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Sep 24, 2012
Recently switch jobs and had my Torch removed from former employers BES. Received confirmation that it was completed and emails stopped as expected. However, return address if found and password requirements stayed on the phone. Brought phone to Verizon service tech with the intentions to wipe phone. They were unable to perform function as the options feature and icon are missing. Service tech believed that it was removed or hidden as part of former employers security. Former employers IT group claims not to remove functions on BB phones and phone must be defective. Phone has served me well with no complaints. Would like to use it with new employers BES. Anyone know how to wipe or restore. Nothing on this phone is important. Running Software Version 7.1 Bundle 1737
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Jun 29, 2011
I went to set up my email for the first time I selected the enterprise server option by mistake. Now when I go back to email setup that is the only option that I have available for setting up email on my BB Bold 9700. Is there a fix that will allow me to get my hotmail and yahoo email accounts set up on my BB without having to take it to a service provider? I just updated my software on my phone today and that did not fix my problem.
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Apr 5, 2010
I'm new to BlackBerry and have my curve 8520 recently.I created a Gmail account but it doesn't download the old emails from my inbox, just push the new emails coming in.I searched and being told by my service provider that blackberry doesn't retrieve old emails, is there any other way beside this to get emails push to my bb?
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Apr 27, 2012
What is the purpose of adding your email address to the messaging options
Info:
iPhone 3GS
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