BB Torch :: 9800 - Cannot Open Email Accounts Under Setup
May 14, 2011
I am using BB Torch 9800, the problem which I am facing is when I am trying to open the Email Accounts under Setup, I am unable to open this. I have successfully created my BB Account onto the Carrier Site and added the Email IDs these are reflected onto the device but as I am unable to open Email Accounts under Setup I am unable to Edit or Delete the Email Accounts which I don't won't on this Handle. Every time the Modifications have to be done by going to the Carrier website.
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Jan 16, 2012
I've changed my password on my email account through my laptop and for some reason I can't open the email accounts section of the setup menu on my Blackberry torch in order to update my account details.
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Aug 6, 2011
I just got an email on my phone saying that I need to validate the password for the email I had registered on my phone. So I went to the setup and clicked the Email Accounts option and nothing happened. I tried pressing again and it won't open up the settings for the email accounts setup.
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May 17, 2011
I updated the email accounts and since then I can't open it from the setup menu. I changed the password of my work email so I need to change my it in the login information.
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Jul 17, 2012
Does anybody know if it is possible to customize email's accounts icons on 9800 torch ?
I have tried this procedure but it doesn't work on 9800 OS 6 [URL]
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Dec 8, 2010
I've got a new Blackberry Torch 9800 that was issued to me by my company. Needless to say it has my company email account on it and I've also just added my personal email account to it as well. In the 3 weeks since I first got the phone I've had only the corporate email account active and have thus become dependent on the New Message notifier icon at the top of the home screen.
When I see 1 or more new messages I no longer have any idea if it is a work email or a personal one. Any way to change the notifier icon for my personal email account so at a glance I can see how many items I have for either account. I know I could just turn off the notifier function for the personal account which would remove it from that notification area, but I'd really prefer not to do that, I just want some ability to tell the two apart at a glance.
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Sep 30, 2011
When I go to activate my emails (4) and hit the Verify button. It loads to a new screen and says "Sorry, unable to continue your session. Please log in again." I have done that about 10 times and isn't working.
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Aug 28, 2011
how to setup an existing email account on a torch 9800?
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Sep 11, 2011
when i click on setup and then on email accounts, it returns to the setup page and then freezes.
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Oct 13, 2011
I just installed the newest OS for my Torch 9800 (6.0 Bundle 2647). I lost all of my passwords and email accounts. Just go to Setup, select Email Accounts and add all of my accounts back. When I go to Setup there are 2 envelope icons that say "Email Accounts" where there used to be only 1. When I click on either of them it takes me to the "Select the type of email account type:"
Here we have 2 options: Internet Mail Account or Enterprise Account. When I click on Internet Mail Account it takes me right back to Setup, so I select "Email Accounts" again, and then Internet Mail Account and again my phone goes right back to Setup. It just goes around and around in circles and never gives me the option of actually adding an email account. From setup to select type and right back to setup. I have taken the battery out to no avail.
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Apr 26, 2011
I would like to set up email on my Torch 9800 but when I select email accounts in setup menu the next screen is enterprise activation and does not offer the regular internet email setup.
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Sep 19, 2011
I am having problems with setting up my email account on my BlackBerry Torch 9800. Tried downgrading the os or even upgrading I still cannot setup the email. Every time I try intergrating my email it says "Device change failed.
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Aug 30, 2010
We purchased two 9800 Torch phones and both are having the same issue. Word, Excel, and PDF files all open fine on the devices. However, some emails will be received with attachments but the phone does not give the open or download attachment options. If you forward the message from the device, the attachment will still be attached. The issue is intermittent and I have not been able to pin down any consistently as I have received several emails with attachments successfully. The emails that will not give the attachment options also do not have the little paperclip on the email icon from the messages view. Again, hen this exact email is forwarded the attachment will arrive at the destination.
BES version 4.1.7.19
Both users had no issues on prior devices with multiple attachments opened daily.
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Aug 27, 2011
i use torch white 9800- i already setup everything like it use too.. But suddenly even i already send servvice books synchronize etc with my device still-Trouble shoot- errorr - i cant open all my. Email inbox except gmail only ..and i couldnt open my text msg. Too.. its wriTten encounter java.lang error null.pointer exception.. It makes my device getting heavy and slowerr.. And my ({}) « couldnt be opened and even its open no recent updates.. if i couldnt opened written error.bb_rim_peer .. OMG , its soo confusing
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Aug 17, 2011
I needed to setup a secondary email addy with RogersWireless yesterday and while I was there I got the bright idea to change my password for my primary account.This totally screwed my BB (no more email being received) sent me an email saying I needed to verify my password.tried to go into Setup to access my email settings..my BB freezes and I have to shut it down and re-start.Next bright idea...go to Messages Options then try to access email settings that way...message comes up and says "Unable to open email setup application. Contact your wireless service provider."Now I'm not saying I don't enjoy spending an afternoon chatting with Rogers but is there anyway to fix this without having to waste an afternoon?
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Aug 6, 2011
I have set up my BB for my T FB YT accounts but have two accounts for each. Does the BB allow me to set up more than one account for each if so how do i do it?
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Mar 2, 2012
how to setup my email accounts? Everytime I click on the Email Accounts (under setup), I nothing happens. I can't even see the enterprise setup which I use to. I've had this on previously on Rogers and now just changed over to Fido.
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Feb 17, 2012
I am trying to setup email accounts on my phone. I can get as far as the additional settings page where you input email server and username. Having completed this I click on next but instead if getting a finish icon the software goes back to the page for adding a new account. If I then click on set up a new email account the screen goes blank apart from the word 'login' at top of page. I have managed to set up one email account, but this did not need the additional settings.Phone is curve 8900.On a related matter, is there way of temporarily suspending the email on phone with out actually deleting the account.
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Jul 10, 2010
When using the Setup Wizard, and selecting Email Setup, I am only faced with the one option of using aan account on the Blackberry Enterprise Server.How do I set up an Internet Email account ( POP or IMAP) that is not BES?All google searches I have tried indicate that I should be faced with altermatve options.
Using BB Bold 9700
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Mar 16, 2010
Last week I bought a Bold 9700. I put in my SIM card and set up our 4 email accounts. All working fine. My husband has just gone aborad on business so has put his SIM card in it and is having problem downloading emails. I have bought another Bold 9700 for me so that we have one each now. Can I set up the device for the same 4 email accounts, so that we both have access to the accounts from our own device.
Also does he need to go through blackberry registration with his sim card so that he can access emails. As the device he is now using was originally set up with my sim inserted. He is abroad at the moment and is frantic that he may not be able to access his emails!! He is a bit of a technophobe, but from using the Bold 9700 with my sim card in he had no problem and found it very easy. Where have we gone wrong....
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Dec 16, 2011
I while back after installing an update on my phone from the BB site. I am not sure what the update was it was a few months ago. I lost my email accounts. When trying to add them back by going into SETUP and then clicking on EMAIL ACCOUNTS nothing happens, no errors. It just sits there. I've wiped the device earlier today and still nothing happens when I click on the Email Accounts icon.
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Apr 22, 2012
is it possible to setup multiple email accounts on my iphone?
Info:
iPhone 3GS, iOS 4.1
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Mar 12, 2012
I have been having difficulty accessing the email settings on my Blackberry Bold 9780.When I first got the phone I was able to set the email accounts up I wanted no problem. Since then however I cannot access the email accounts via the setup menu. The 'Email Accounts' menu is there however I cannot click / open it to access / view the accounts.
I phoned up this morning regarding the matter and they gave me a link to a website where I was able to re-activate the email accounts. Turns out they had been deactivated. I then turned off the phone, took the battery out and turned it on again. When I tried to access email accounts via setup I still could not open the email accounts. I then phoned them again and the woman had me delete all the service books after which I was re-sent them.Basically none of the above worked. I have no email tab within my selections and still cannot access emails.
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Nov 28, 2011
I want to delete an email account on my Bold 9700. I click on setup, email acccount, internet mail account then nothing happens other than it takes me back to the set up menu screen. Seems to be stuck in a loop. I recently downloaded the new 6.0 OS.
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May 29, 2012
I am trying to set up multiple email accounts with BIS on my Curve 9360. My existing email accounts were initially copied from a previos Blackberry (Bold 9000), but when I attempt to add an additional one, the only option I get is "Create a new email address' (the Blackberry one).
My service provider confirms to me that this is not due to them.The problem was there with OS7.0 and remains with 7.1.
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Jul 21, 2012
I had my company email account on my Curve 9330 and it would not let me validate my account. So I deleted that account and tried to recreate it. I go to Settings>Email Accounts, but when I try to click on Internet Email Account to create it nothing happens. I can open Enterprise Account fine, but not Internet email accounts. I have two other accounts setup under that, but it will not let me access those either. BTW I am running 6.0.0.431.
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Jul 13, 2010
Cannot setup email account from my blackberry 8520. My internet on it works fine for everything else but when i try ot make account it says the gateway recieved an invalid response from the server when attempting to fufill you request. I had set up two other email account before when i first go this phone. i dot know why its not letting me do it now?
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Jun 1, 2012
i am currently using Blackberry 9790 and i am having trouble in finding the "Email Accounts" menu in Setup, it is just not there.i was using the 7.1.0.523 then i upgraded it to the latest OS 7.1.0.746 the menu appeared after I upgraded it at first but after I restarted the device it was gone again like before.
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Oct 19, 2011
Can anyone tell me how to bundle my multiple eamil accounts on my new Atrix 2? Or is it already doing it and I just dont know?
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Oct 16, 2012
When I try to verify my password the setup email account shows the internet and enterprise accounts as it should. When I press the internet mail management icon, it just throws me back to the setup screen. It is in a loop.
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May 8, 2010
I have been receiving absolutly no help from my local SPRINT representatives and I am about ready to throw my blackberry out the window.I received a replacement phone for my blackberry that has a missing part and I was able to sycronize all things from the old blackberry 8330 onto the new blackberry 8530.problem is that I am not getting my emails now! When I go to set up wizard, I am not given the options to set up new accounts or to delete accounts, just to sign in and when I do, the log in and passwords are not correct even though they are.
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