BB Bold :: Cannot Select Email Accounts In The Setup Section

I have been having difficulty accessing the email settings on my Blackberry Bold 9780.When I first got the phone I was able to set the email accounts up I wanted no problem. Since then however I cannot access the email accounts via the setup menu. The 'Email Accounts' menu is there however I cannot click / open it to access / view the accounts.

I phoned up this morning regarding the matter and they gave me a link to a website where I was able to re-activate the email accounts. Turns out they had been deactivated. I then turned off the phone, took the battery out and turned it on again. When I tried to access email accounts via setup I still could not open the email accounts. I then phoned them again and the woman had me delete all the service books after which I was re-sent them.Basically none of the above worked. I have no email tab within my selections and still cannot access emails.