BB Torch :: Cannot Open Account Settings Email
May 4, 2012
I'm not receiving any mail anymore from one of the two email addresses I have on my Blackberry Torch. I recently changed the password online for that email, but not on the blackberry website yet because I fail to log in. when I enter my username, or PIn, it says it will send the info to my device, but that obviously doesn't work. How to proceed?
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Jul 4, 2011
I was out of my AT&T service area for the weekend and could not access a 3G network.When I returned, my email folders won't open and the screen freezes.The only way to release the screen is to reset it, but the email folders still will not open.
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Nov 10, 2011
I am trying to change my email settings as i changed my email account. When i go to "Setup", "Email Accounts", then click on "Internet Mail Account", it simply circulates back to "Email Accounts". It keeps doing this repeatedly. I have done a soft and hard reset (by removing battery) and have updated software but nothing seems to help.
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Jan 20, 2012
I have a Torch 9800. I have changed the password on my email accounts, but now I cannot update the email account settings on my phone. I have tried accessing via the setup menu, where nothing happens when I select "Email Accounts" (even after a hard reboot), and through the Options menu in the messages folder. When I access it from there I get a message that says to contact the service provider.
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Apr 5, 2012
I live in Panama, and I use Telefonica services.Currently I have two accounts already set up on my phone, one is hotmail and the other of my university where I live.I want to add a new email account at Setup-Email Settings and it send me to the page = if you want to access your email settings or you changed your device log in. how can I add a new email account?
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Feb 15, 2010
I have tried adding an email address multiple times and each time I cannot open the Email Settings. I get the same error message each time - 'Your device had a problem connecting to the server'.I am running 4.7.1.61 on an unlocked Tour 9630, using a SIM card for a local provider.I have restarted the device and re-registered new service books.I have run a diagnostic test - it shows all connections to BlackBerry services - registration, connected to BlackBerry and PIN-PIN 'abort' yet I receive email on the existing account and can send PIN messages, etc.
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Jun 4, 2011
I inherited a blackberry from a relative and can use it for phone calls, texts, address book, etc. I would like to reconfigure the setting for email and cannot find the steps to do that. It is currently configured for Blackberry Enterprise, and I would like to change it to Microsoft Outlook.
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Dec 23, 2011
I just bought a brand new 9860 Torch today and all of a sudden I cannot open the options menu to change settings. Also I cannot view my network and connections to see whether my data service is turned on. I am currently not receiving data on my device. This is alarming as I spent a small fortune to acquire this device today. Again I discovered to my horror the earpiece jack does not hold in the port of my device and unable to listen to music via handsfree. The options icon on the home screen does not open at all when I touch it.Instead it freezes. Same with the network and connections options under network connections.
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Oct 27, 2011
I did erased cache I did restarted....now I did factory reset and still its doing it. I tried to erase email account by clicking 'my accounts' but can't even open this..
What a stress.....I don't have any problem with gmail. Its just other email (msn. corporate email) that I have in addition to gmail... what it does exactly is,
1. I click 'messaging' from home screen.
2. it opens with white background not showing any icon for msn or corp-email.
3. as soon as it covers white background it just comes back to home screen.
same in 'my account' icon...
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Dec 11, 2014
I can no longer open links from my email account into safari, on my iphone 4.
Info:
iPhone 4
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Nov 5, 2010
I have recently had to change my e-mail account passwords. Now in order to change them on my blackberry I am asked to do the following when I go to the set up:
File Path : Setup - Email Accounts
Existing Users If you want to access your email settings or you changed your device, log in
User Name:
Password:
I have 3 e-mail accounts going to this phone and each has a new password. I do not know what my user name is, I set it up 2 years ago...how do I retreive my username? when I click on "forgot password" it says the password has been sent to my phone, but I never receive it.
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May 22, 2012
Do I have to use my AppleID to receive messages in iMessage I can't seem to add my regular email account to iMessage settings.
Info:
iPad, iOS 5.1.1
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Feb 20, 2012
how do i set up an e-mail account to be a default account if i have multiple e-mail accounts on my blackberry(torch 9800)?
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May 7, 2012
I have an iPhone 4 and am unable to delete an email account, when I go into the mail option within settings all of the account options and fetch new data are greyed out and unable to select. Ho to do it without having to restore factory settings?
Info:
iPhone 4, iOS 5.1
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Jul 18, 2010
IPhone 4 running 4.0.1. Happened on 4.0 as well. This is the second time this has happened. Look at the center email...anything look funny? It won't let me delete and eventually changes to a date in the year 2000 then randomly will go away. It just shows up on it's own. Email setup with default gmail account settings.
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Feb 8, 2012
In email settings appears next to an address: Invalid account check.The password and username are correct and the account is existing, how come I can not validate with the Blackberry Curve 8520?The operator is sitomobilevodafone from vodafone but I can not verify the account, I have to do with the device?
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May 6, 2015
I just did a software update on my S5 and now my IMAP q.com email account only updates like 2 times a day even when the settings are set for every 30 minutes. It won't sync when I press the refresh button. My work IMAP email works fine.
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Aug 29, 2011
I have set up my HughesNet email account on my EX124G. I can receive email messages but cannot send them. I have set up the email account according to HugheNets instructions. Their instructions were to use incoming server mail.hughes.net and outgoing server smtp.hughes.net with authentication. Anything beyond that, they want me to contact the phone manufacturer. Because I can receive email I believe I have the settings correct, but I have tried just about everything I can think of and can't send email from the phone. I receive a "wrong account settings" message after sending. Is there something in the settings that I am missing?
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Aug 2, 2011
After a short time on an Android device (which I quickly got rid of) I am now back on a BlackBerry. I used to have a Bold, now I have a Torch.Now the problem is the following: on the Bold I had one BES email (I am the IT Manager of my company) and three BIS accounts (private mails).I moved the BES account on the Torch, no problem, but the three BIS accounts do not move for some reason.
I go to Setup=>Email accounts and the device reports correctly that "A new BlackBerry device has been detected. you mustmove email account(s) to resume email delivery to your BlackBerry device. Email delivery to your old device has been stopped."Following the list of three email accounts I want on the Torch.
I click "Move" and for any single email I have a screen that says "Device change successful. Validate your email account"I type email password for each account, click "continue", receive the message "Your password has been successfully validated.", click OK and exit setup and nothing happens.I still have the BES account but there is no trace of the three BIS accounts.I go back to Setup and the procedure starts again from the beginning.I am on Vodafone UK and the three email accounts are on Apple MobileMe (@me.com)
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Jun 22, 2011
when I am in the email (Messages) folder and open up the menu the "Options" selection is available but when selected nothing happens. Previously it had worked OK just more recently the issue has occurred for no reason I can particularly specify.Consequently I cannot change any of my email settings (Signature, views etc) which is getting inconvenient now!I am using a work enterprise (BES) activated phone and have tried usual tricks i.e. Battery removal, software updates etc.
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Oct 16, 2012
Whenever I try and open my talktalk email account it comes back with 'WAP authentication error: Error validating WAP authentication token. Clear cookies and try again.'
I clean the cookies and the same happens every time
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May 17, 2011
I updated the email accounts and since then I can't open it from the setup menu. I changed the password of my work email so I need to change my it in the login information.
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Sep 27, 2011
Have a 9850 verizon for 1 day.I recieve email,I can hear it when it comes in and I can see the header but it will not allow mw to open it. I was able to open an email setup confirmation from Blackberry but that is it. In addition I cannot surf the web or connect to the web. Verizon told me a defective phone but all else seems to work fine.Could it be a firmwear upgrade?
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Oct 5, 2011
I have never had a problem opening email attachments on my torch until yesterday. I have rebooted and made sure all my device software is up to date and still no joy.
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Jun 17, 2011
When I try to set a email account on my torch the phone crash
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May 23, 2011
When I go into the mailbox on my Torch, and click on "options", nothings happens, so I've tried the same with "Messages" , and nothing happens. Text Messages options work, so I have no idea what could be wrong. its been like this since I got it. No matter how I try access it, I just can't, it doesn't do anything. Even if I go to "Setup", "Email Accounts", when I click on "Internet Mail Account", it does nothing. However "Enterprise Account" works. I do have an email account on it, but ever since I tried to access settings it doesn't work. I don't know what else to do,I've tried battery pulls, and all that stuff.
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Mar 9, 2011
I was using another sim card for a couple of weeks. During that time I changed my passwords in both of my Gmail accounts. Now that I went back to my old sim card I got a message in my email accounts telling me that I have to validate the passwords, so I went to Email Settings but I got a message saying: "The application has encountered an error and cannot continue".
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Jan 16, 2012
I've changed my password on my email account through my laptop and for some reason I can't open the email accounts section of the setup menu on my Blackberry torch in order to update my account details.
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May 14, 2011
I am using BB Torch 9800, the problem which I am facing is when I am trying to open the Email Accounts under Setup, I am unable to open this. I have successfully created my BB Account onto the Carrier Site and added the Email IDs these are reflected onto the device but as I am unable to open Email Accounts under Setup I am unable to Edit or Delete the Email Accounts which I don't won't on this Handle. Every time the Modifications have to be done by going to the Carrier website.
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Apr 13, 2012
Every time I touch the email icon to add another email account my phone freezes up completely
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Dec 3, 2011
Last night my phone kept rejecting my password which caused a security wipe out on my phone. Surprisingly my 2 email addresses were still on the phone when I tried to set up my email account via the set up option. everytime I entered the passwords to my email accounts I keep getting a message saying "sorry, unable to continue your session it does not give ne the option to delete these accounts and re-enter them and now I am unable to use my email on my phone.
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