BB Torch :: Device Will Not Reboot After App Upgrade
Jan 13, 2012
I upgraded my BB Appworld App on my Torch 9800, and when it told me that the device needed to be rebooted i selected reboot now, and the device will not reboot, it just starts and as the status bar creeps along it ultimately just goes back to attempting to reboot again. This goes on continuously. I have taken battery out and sd card and it still does the same thing.
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Jul 29, 2012
I downloaded an update and when it asked to reboot the device it just keeps rebooting. It gets to the end and starts over.
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Sep 12, 2010
After downloading an upgrade to Bold 9000 device received "App error 202 reset" message. Tried to reset and even removed the battery for a hard reset (about 4 times) with no success. Same error message. Any ideas anyone? Cannot reset.
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Jun 11, 2011
I downloaded two application upgrades on my Curve and after the second upgrade I selected reboot now so as to install the applications. The BB begins the update process but upon reaching the 2/3 mark it wont move any futher, it has remained that way for an hour (black screen with BB logo and name and below the progress bar). Despite me taking out the battery and letting it restart a fresh it doesn't get beyond that same point.
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Jun 1, 2011
Ran the OTA on a non rooted X and when it tries to reboot it dies as soon as the home screen comes up and reboots and repeats until I pull the battery.
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May 17, 2010
I was wondering if you could help, i've been searching the techincal support section and the forums and could someone point me in the right patch to upgrade blackberry handsets via BES v5. I can find the software to upgrade via desktop manager but i want to deploy this through our BES 5.0.1.also I have BES 4.16 which i am migrating the users onto the new BES via the transporter tool, but i've found our IT Policy creates issues with device version 4.3 and needs to be reactivated when migration is complete.So i would also like to upgrade the devices on the old BES before migrated them across.So is there a way of upgrading a device version from BES 4.1.6 if so could you also provide instructions? Is there any issues when upgrading device versions? would i need to resend the service book? it policy? re-activation?
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Jun 21, 2010
So upgrade her iPhone 3G to iOS4 however in the final reboot stage it will start the reboot process but then stop half way though and start all over again. I was wondering if anyone can help me fix this issue as I feel responsible to get it fixed ASAP.
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Sep 12, 2012
i bought this bb curve 9320 on 15 Aug 2012 from mobile store, since then i'm facing this issue of ringer going off n device reboot all of a sudden, got this checked twice with redington service center, according to redington official software needs to be updated, but they are themselves are not sure whether it will solve my problem or not, infact they suggested to use the device on 2g mode only, have checked the version, it has a latest version installed i.e 7.1.0 bundle 1319. Request help. I'm very disappointed the way blackberry provide customer service and cud not believe that this is actually happening, 15 k price tag not worth for this kind of device
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Jan 18, 2012
Torch 9860. Used it for 3 days.. My torch can't switch on, because when I put in battery red light on the top is always on and don't turn off. So reboot don't start and not possible to reinstall OS.How to make the red light turn off and let torch reboot?
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Feb 9, 2012
how do i reboot my device without taking the battery out?
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Apr 19, 2015
Sprint uploaded lollipop update, camera stopped working. did a factory default hard reset, now it is stuck in a recovery reboot loop. it starts to S5 screen turns off and restarts over and over for five days now?
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Aug 25, 2010
After installing 5.0.0.822 update, I did a reboot (alt+right shift+del).Usually, the Bold take about 3mins to reboot, however, it only took about 20 seconds. I saw the Blackberry status bar flash for only a second.I felt the phone did not really reboot. I was also noticing some funny errors when accessing pics or ringtones.I checked the memory and saw the Device Memory as "device memory cannot be read."
2 "fixes" I found:
1. reformat device memory
2. reboot again, either alt+shift+del or battery pull
Have you noticed this problem as well? I found another thread of this happening on .681 without much help either..
Device Memory cannot be read
I have fully wiped the Bold and reinstalled 3 times. I can reproduce the error everytime.I guess I can avoid the problem by doing a battery pull every time instead of alt+shift+del...but that's a hassle.Suggestions? Maybe this is just an inherit flaw for OS 5.0 since .681 and .822 are both showing the same symptoms.
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Oct 29, 2015
I have a Z2 that got stuck in a reboot loop after attempting an update. I'd like to make sure I get a copy of my data before I hand it in to have it fixed.
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Apr 4, 2015
I have got an xperia Z3 device and so far everything has been working fine. Since the latest android update however (lollipop), my phone is constantly rebooting itself, when i want to perform a simple restart. I tried the pcc repair tool twice already. it works, but as soon as i want to restart my device, it gets stuck in a reboot loop.
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I also tried removing the sim card. It still gets stuck in a reboot loop.
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Jul 28, 2010
I tried plugging it into a wall charger for a day, i tried leaving it unplugged for a day, i tried leaving it plugged into the wall without the battery in for a day. I do not think it is the battery or charging related. Oh, and i have 2 batteries, neither let it boot.
So, i tried all the suggestions about App loader. The PIN is not recognized UNLESS, i plug it in without a battery (after i see the charging icon with red X on the screen). If i try to continue, nothing happens until i put in the battery, which immediately removes my PIN to PIN Unknown or whatever. So, it will continue and loader will freeze at step 2, device initialization.
Anyone had this exact issue or know how to get passed this point?
For reference, i never dropped it or damaged it. Actually i haven;t been using this phone, i decided to update it, all went well. Took the battery out and left it for a couple weeks. Went back to use it and this is what i got. Oh, and I tried JL_CMNDR and nothing happens.
Like i said, no error screen, i get a red LED, it attempts to boot up, but it barely moves and then I get black screen and red LED again and it just loops this process.
* I do have the extra ATT Insurance. However, I've had it for 1.5 years and it has been externally modded to ****. I could easily change it back to stock parts, but the "sticker" is gone. 1. Would ATT let me exchange it? 2. Does it have all my info on it?
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May 24, 2015
I bought S6 edge a few days back, yesterday it prompted restarting the phone after turning on the virus protection after turning off it doesn't boot and is frozen on Samsung logo screen . Tired everything resetting it through ODIN but ever after rooting and resetting it still does not reboot.
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Mar 28, 2012
So I preorder the RAZR and got it a day before the 11-11-11 launch. I had my phone setup and was about to go to bed and my device started a continuous reboot cycle that made the battery go dead by morning. I went to local store and the looked at it and said that they couldn't fix it will just give you a new one.I got a new RAZR and other that battery life issues which I am not happy about I can deal because I can have it charging in my office during the day. Well last night about 7 it started continuous reboot cycle this time I plugged it in and did a reset holding the power and the down volume. It been rebooting since last night I am not in my office with it plugged in.
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Sep 12, 2012
My daughter has bought today a new Torch 9810. She has entered a new device password. After a few hours she tried to enter her password, but she forgot her password.
After a read of some internet groups, the solution is simple, just type 10 times your password and the BB will restart. I know that all data will be removed, but that is no issue.
Unfortunately the BB will not restart after I retype for then times the wrong password After the reset it starting with a White screen, with a sort of document icon. Within this document icon, appear a lock and cross sign, beneath this icon there is a counter with is repeatedly showing from 0 till 100% and then start over again.
I've tried to disconnect the battery for at least 1 minute, Put in a different sim card, let it run for almost one hour, but nothing seems to work.
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Jul 1, 2012
I connected my BB 9300 Curve to my PC earlier this morning and it told me about this 6.0.0.668 update. So I updated my BB to that version, but now if I want to reboot the phone it keeps showing the 'white screen of death' until I do a battery pull to successfully reboot the phone.
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Jun 30, 2012
yesterday i tried to upgrade my whatsapp and after upgrading i restarted mt phoe ...but after that when it reaches 60-70 % of booting it gets restarted again...
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Jul 9, 2012
I have tried soft reboot, double soft reboot, hard reboot (removal and replacement of battery for 10sec to 1hr). Due to the reboot can not connect to computer to assist. Removed the sim and memory card and attempted to reboot with no success.ttempt to reboot in safe-mode failed also. I can not shut down except to remove battery. I have tried being connected to the computer without the battery and then replacing the battery that did not work either. like this model it has all the features I need, I need to have it functional ASAP or I will will have to change the phone and the service provider. My company is not tolerant of companies that do not support their productsand provide service solutions in a timely manner.This problem started sometime around 7-3-2012 (this doesn't have anything to do with the 5000 Blackberry layoffs recently, does it?)
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Aug 17, 2012
I downloaded an app last night and as soon as it installed my phone started to reboot.Since then it has just been on a reboot loop. The white line gets nearly to the end then a red light comes on and it starts all over again. I have tried a soft re-start: alt shift del a battery pull (loads of times!) I have tried to log on to blackberry desktop manager and resettle whole phone but it tries to connect to the phone every time! I am stuck at what else to do
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Sep 19, 2011
my phone froze on the reboot screen the other day and now its not turning on at all..i hooked it up to my computer to charge and i dont know what happened after that, it turned off and got as far as the reboot screen..
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Jun 7, 2011
I did an email update to my bb torch and now its stuck in reboot screen at about 90% i tried using my mac to restore a backup i have but as i cannot get access to m y phone i have not been able to update it.
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Sep 29, 2011
I want to reboot the device without remove the battery and reinsert it again.
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Mar 8, 2012
Just installed the free app PAndas vs Ninjas and now my phone will not reboot . Goes half way thorigh the process then restarts. Ive removed the battery and reinserted it but no change.
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Apr 22, 2012
I recently downloaded the new BBM app, and the icon disappeared from my phone.I tried rebooting several times, and it finally appeared, but it wasn't called BBM, rather net_rim_something.When I clicked on it, it said "missing resource files" and wouldn't load.I also noticed that my BBM connected apps (Facebook, etc) were not loading properly.So I backed up my BBM contacts, and deleted and re-installed, but there was no icon again.I checked this forum, and found a similar problem, and the solution was to check if the software needed updating, which would fix the problem.I checked on my Torch, and it said there was an update available, so I downloaded it. It downloaded fine, and then asked if I wanted to install it, and gave a warning message that it might take 2 hours or more.This was fine with me, as I was going to bed soon, and wouldn't be using it.Before I went to bed, I noticed that it was rebooting.I figured I would just leave it and go to bed.When I got up this morning, I noticed it was still rebooting.The white bar would go all the way across, then it would go to a white screen, go black again, and then start over.I checked the forums again, and found a similar issue, which said to pull the battery and replace it. Did so, and it didn't work.I have tried several times, and even left the battery out for 2 hours, in the vain hope this might work.I tried connecting to BlackBerry Desktop to do a restore, but it can't connect to the phone, because it is stuck in reboot.
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Apr 29, 2010
Reboot froze last night, removed battery umteen times will not fix. BB RIM support spent 5 hrs today went to tier 2 and they could not get phone to load correctly. Reboot still freezes 3/4 of the way through.
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Jan 26, 2012
So my phone stared shutting itself off. It won't reboot. Instead of turning on, a red light comes on, stays on for a few seconds, and then shuts off. And the cycle repeats. It has been doing it for 8 hours today. It was doing it last night as well, I finally got it to turn on after 3 hours. But today it hasn't. I have tried connecting it to my computer. It says it can't connect because the battery is dead or it is resetting, which both are not true. I have tried pulling the battery numerous times, nothing helps. I took the matter to AT&T. They don't know what is going on either. The phone is about a year and 4 months old and its up to date.
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Nov 10, 2011
i would like to ask why my torch 9800 will auto reboot?? it can auto reboot more than 3 times everyday.
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May 14, 2012
I was downloading the Evernote app from the Appworld and as it was installing it started to reboot and now is in a reboot loop where it keeps rebooting non stop.
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