BB Torch :: 9800 Stuck On Reboot
Apr 22, 2012
I recently downloaded the new BBM app, and the icon disappeared from my phone.I tried rebooting several times, and it finally appeared, but it wasn't called BBM, rather net_rim_something.When I clicked on it, it said "missing resource files" and wouldn't load.I also noticed that my BBM connected apps (Facebook, etc) were not loading properly.So I backed up my BBM contacts, and deleted and re-installed, but there was no icon again.I checked this forum, and found a similar problem, and the solution was to check if the software needed updating, which would fix the problem.I checked on my Torch, and it said there was an update available, so I downloaded it. It downloaded fine, and then asked if I wanted to install it, and gave a warning message that it might take 2 hours or more.This was fine with me, as I was going to bed soon, and wouldn't be using it.Before I went to bed, I noticed that it was rebooting.I figured I would just leave it and go to bed.When I got up this morning, I noticed it was still rebooting.The white bar would go all the way across, then it would go to a white screen, go black again, and then start over.I checked the forums again, and found a similar issue, which said to pull the battery and replace it. Did so, and it didn't work.I have tried several times, and even left the battery out for 2 hours, in the vain hope this might work.I tried connecting to BlackBerry Desktop to do a restore, but it can't connect to the phone, because it is stuck in reboot.
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Jan 2, 2012
My BB Torch 9800 is stuck in a reboot loop. I have tried reinstalling the OS using the AppLoader, tried simply hitting "Update" from my Desktop Manager, I have essentially tried everything I have found online about a "nuked or bricked BB". I have been working on this for days.The problem is that, because of the reboot loop, my phone will not stay connected to my computer long enough for anything to actually happen. I get the error message "Unable to maintain JVC connection" or something along the lines of "Your device is not connected, please reconnect, enter your password and continue".I have had this phone for a year and love it. I made an investment in a BB product and I expect it to last more than one year! If I need to take it in for service, so I simply return to the store where it was purchased?
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Dec 15, 2011
I was doing a regular update of the BB apps yesterday late evening, as per the notifications received by the App World. However, the phone shutdown suddenly, and it tried to reboot. It has since failed to boot up, and keeps on shutting down, while trying to reboot. The progress bar always reaches approx. 95%+, and then it starts again. I have already done Battery pull etc., and connected it with a charger - but so far no luck with it. Connected it to the laptop as well - but it does not recognize it either. I have a backup from a couple of weeks ago, so I am wondering, how I can reset the device and restore to an earlier backup? This is a month old Torch 9800 device.
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Feb 27, 2012
My Blackberry torch 9800 is stuck in a reboot loop tried all fixes nothing works, desk top manager wont fix, nor will a download of OS, sounds like a common problem
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Nov 12, 2012
I tried to update the Blackberry Apps store as notified on phone.Now phone is stuck in a reboot loop.I have tried pulling battery and connecting to computer, pulling SD card and sim.
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Jul 9, 2012
I have tried soft reboot, double soft reboot, hard reboot (removal and replacement of battery for 10sec to 1hr). Due to the reboot can not connect to computer to assist. Removed the sim and memory card and attempted to reboot with no success.ttempt to reboot in safe-mode failed also. I can not shut down except to remove battery. I have tried being connected to the computer without the battery and then replacing the battery that did not work either. like this model it has all the features I need, I need to have it functional ASAP or I will will have to change the phone and the service provider. My company is not tolerant of companies that do not support their productsand provide service solutions in a timely manner.This problem started sometime around 7-3-2012 (this doesn't have anything to do with the 5000 Blackberry layoffs recently, does it?)
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Nov 10, 2011
i would like to ask why my torch 9800 will auto reboot?? it can auto reboot more than 3 times everyday.
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Aug 17, 2012
I downloaded an app last night and as soon as it installed my phone started to reboot.Since then it has just been on a reboot loop. The white line gets nearly to the end then a red light comes on and it starts all over again. I have tried a soft re-start: alt shift del a battery pull (loads of times!) I have tried to log on to blackberry desktop manager and resettle whole phone but it tries to connect to the phone every time! I am stuck at what else to do
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Dec 26, 2011
When i take my battery out and put it back in the phone starts rebooting and then quits and a picture of a battery with an X through it appears on the screen???
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Mar 8, 2011
Out of no where, I noticed that my phone rebooted itself without me initiating a reboot. The progress bar makes it around 60% or so then the screen goes dark and starts the reboot process all over again. I might add, the phone was working fine all day today inside of my home with no water damaging environment
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Mar 1, 2012
My bb torch 9800 keeps getting halfway through a reboot & then it starts to reboot again. I've tried connecting it to my laptop but it can't. Recognise it because it's not on. So then I try to update it & it gets to module 255 and then stops...
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Aug 20, 2012
I have tried several times to reboot my Torch and it won't reboot. I have removed the battery but the reboot only goes a short way then stops.
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Feb 29, 2012
My phone is stuck in the reboot cycle, it reachs about 25% on the bar and starts the reboot all over again. I have pulled the battery, and tried to restart in the safe mode, neither option has worked.
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Mar 6, 2012
I have a BB Torch 9810. After updating the whatsapp app it rebooted and start working fine. After a couple of minutes it turned off and when I tried turning it back on with the power on bar it wouldn't turn on. So I pulled out the battery and when I put it back in the load bar would only go 3/4 of the way and get stuck there.. Is the phone dead? or is there any other way I could get the phone to reboot completely so I can use it??
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Nov 21, 2012
I installed and app called Dropbox, and it said it was installed, but the screen was frozen so I couldn't choose OK or Run, so after about half an hour I pulled the battery. Now it is hung up during the boot, with the progress bar about under the Y in Blackberry.
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May 14, 2012
I am trying to charge my blackberry after a weekend camping. The battery ran out. I plugged it into charge, it started to boot, the screen flashed white and now it won't come off the red x with a battery behind it.
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May 22, 2011
I had to restart my Torch 9800 after deleting an application. I pressed "Restart now", it went to the booting/start up screen with the BlackBerry logo and the loading bar at the bottom but then the loading bar froze at the very end.
I tried the ALT + right MAJ + DEL "soft reset" and the battery pull many times but the loading bar kept freezing at the same point everytime. I even removed the battery for a day but nothing changed.
The BlackBerry Desktop Software on my computer recognizes it as a Torch 9800 but is unable to connect to the terminal. I've seen on a forum that you can try to use AppLoader.exe to restore the OS. I'm not sure I did that right though but anyway AppLoader couldn't proceed the step of the connection to my terminal. It recognizes it, asks for the password but can't connect to it. It is kind of as soon as the loading bar freezes, AppLoader is unable to perform anything that could save my Torch.
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Nov 22, 2011
I have had my blackberry torch 9800 since march 2011, so that's 7 months.
while downloading bbm music earlier, just as it was finishing downloading, my phone switched itself off, and went to the black blackberry screen with the white loading bar at the bottom. it has been in a loop on this screen for about half an hour now, and i am very worried! the white loading bar gets to about 3 quarters of the way done and shuts down and starts the process all over again. i've tried taking the battery out, putting my phone on charge and nothing will help it!
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Dec 7, 2010
I bought this Torch almost 2 years ago (first model)... Since 2010, there is no critical problem occurred till now, but today my Torch can't be use of these problem. Let me explain the details.
1. I installed Munched (screen capture program), after installed i launced this apps and my bb automatically restarted.
2. Then, after restarted, the bb can be used as usuall and i didnt launch screen muncher apps after (Case 1).
3. Last night, my bb runs properly and there is no problem at all...
4. This Morning, i think to remove the apps (muncher) because i didnt use anymore. Then, i deleted this application using normal procedures. And, as we known, bb must be restart after uninstalling any apps, then i restart.
5. During restarting (loading bar) is stopped at 3/4 bar load.... So, i remove the battery to restart again...
6. After restart, my bb seems ok till it loads menus and other. But it was only for 15 seconds. After 15 seconds, a icon (loading star * like sunflower) appeared.
7. My bb stuck and i can''t use any button / touch screen function. My screen display also won't shut off their light.
8. I've tried to restart almost 6 time (remove battery), but it still same.I can use the menu for 15secs, then it becomes unresponsive.
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Jul 5, 2011
I reloaded the OS on my BB Torch 9800 and now when I start the phone it gets stuck on the licence agreement screen. I cannot scroll with either the touch screen or the track pad to accept.
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Aug 25, 2010
As an avid business crackberry fan (and business manager) for over 3 years, I was appalled to find that I would need to slide the keyboard out to enter my security code, especially when I would do it 50-100 times per day. As every other touchscreen phone on the market has a pattern unlock method, this is the single issue preventing from purchasing this phone(s) PLEASE ISSUE AN UPDATE/APP/PATCH anything to bring this vital security & efficiency issue up to par.
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Aug 19, 2010
about a week ago my bb was dropped into a cup of tea (which had sugar and milk in) and i quickly took out the battery and stuck it in a bowl of uncooked rice for a few days. It was working about 2 days ago, except the keyboard was sticky so I turned it off and got some isopropyl alcohol cleaner and followed some instructions on how to open it all up and clean it which i did. Before i cleaned it i turned it on and the loading screen came up, only it gets to about 5 or 10 percent then restarts itself which it then proceeds to do over and over. I have looked into this problem and it seems i need to reinstall the os?
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Dec 29, 2011
Was chatting on my bold 9900 when all of a sudden it just reboots automatically. It stuck at around 80% of reboot on the screen and has not moved. Took the batteries and SIM out, in beginning it was rebooting fine but again stops at the same spot (at around 80%) and has not moved. What should I do?
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Jan 28, 2012
was in the middle of updating my blackberry and it came up with a message saying it had failed, so I unplugged my phone and from then onwards it gets stuck on the reboot screen and I cannot use my phone. All that happens is that the white bar at the bottom (the one that shows how much longer the reboot is going to be) , when it gets to the end instead of starting up my phone it just stays like it and nothing happens for a while. Then a white screen comes up and says " app error 200 "
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Jun 14, 2011
I have a curve 8530. This morning it updated an app and went to reboot and now it's stuck rebooting 2/3 of the way.
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Dec 16, 2011
i restarted my phone by alt-shift-del and my phone is now stuck on the reboot screen,the bar under the blackberry logo fully loads, stays like that for 5-10 minutes then restarts and loads all over again, no error message pops up no white screen just the logo and the bar constantly resetting?
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Feb 2, 2012
So earlier I was deleting some lock screen application and my blackberry was rebooting but then it got stuck on the reboot screen. So it reboots fully and then starts again. I've tried to connect it to the desktop manager and that didn't work so I took the battery out and tried the apploader but the app I wanted to delete was already gone but it kept rebooting.
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May 11, 2011
Recently I updated my BBM app, and my phone got stuck in a reboot cycle, I was able to solve that problem when I installed the Desktop Manager, and all was well. However, about a week after I fixed my phone, my regular text messaging started acting up. It first started where I would have one person's entire conversation copied in my main messages. Now it's just getting worse. For instance, I texted my mom, and on my main messaging screen under today, there's are about 15 copies of the same conversation. It does this with EVERY SINGLE CONVERSATION I HAVE. Then, it starts to not even show up in my main messaging, and the only way I can receive my texts are if I go through the notifications button. It's not that my texting doesn't work, it's just that all of this is EXTREMELY annoying, and difficult to deal with.
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Aug 5, 2012
My Blackberry 9780 Bold got really wet this afternoon because I was walking in the rain. Now when i start it, it will reboot to about 10% and than start to reboot again, and again. It's stuck in a cycle of reboots. I tried connecting my blackberry whit my pc but the pc couldn't find the blackberry. I had a brand new battery laying around so I put that in but it did nothing.
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Apr 25, 2011
I turned off my blackberry this morning and then removed the battery, replaced the battery and the phone began to reboot. It has been stuck on the screen that says BlackBerry with the loading bar at the bottom about 3/4 of the way loaded for about 45 minutes. I tried rebooting it a few times at first but it kept stopping at the same point in the loading bar, about 3/4 of the way.
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May 28, 2015
My battery ran out so I plugged my 1020 into a charger and it started turning on then showing the no battery icon then off then on again and now that I connected it to my pc all it does is show the nokia then turn off then show the nokia again. I somehow managed to turn it on but everything was laggy and slow so I turned it off again and back to square one...
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