BB Torch :: 9800 3/4 Reboot Then Hangs?
Jul 9, 2012
I have tried soft reboot, double soft reboot, hard reboot (removal and replacement of battery for 10sec to 1hr). Due to the reboot can not connect to computer to assist. Removed the sim and memory card and attempted to reboot with no success.ttempt to reboot in safe-mode failed also. I can not shut down except to remove battery. I have tried being connected to the computer without the battery and then replacing the battery that did not work either. like this model it has all the features I need, I need to have it functional ASAP or I will will have to change the phone and the service provider. My company is not tolerant of companies that do not support their productsand provide service solutions in a timely manner.This problem started sometime around 7-3-2012 (this doesn't have anything to do with the 5000 Blackberry layoffs recently, does it?)
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Feb 1, 2012
I am using Torch 9800 and it hangs a lot. sometimes touch screen doesn't work and sometimes if it works then the icons dont show up on the screen. just the blank screen that's all. Touch screen doesn't work properly at that time, I press something else and something else comes up.I have already done hard reset of the phone.
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Oct 11, 2011
The go back key and the red hanging up (both on the right of the trackpad) one don't work when the phone is slid shut. When i try click the go back it doesn't work, or when i'm on calling someone and want to hang up it doesn't work.
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Apr 22, 2012
I recently downloaded the new BBM app, and the icon disappeared from my phone.I tried rebooting several times, and it finally appeared, but it wasn't called BBM, rather net_rim_something.When I clicked on it, it said "missing resource files" and wouldn't load.I also noticed that my BBM connected apps (Facebook, etc) were not loading properly.So I backed up my BBM contacts, and deleted and re-installed, but there was no icon again.I checked this forum, and found a similar problem, and the solution was to check if the software needed updating, which would fix the problem.I checked on my Torch, and it said there was an update available, so I downloaded it. It downloaded fine, and then asked if I wanted to install it, and gave a warning message that it might take 2 hours or more.This was fine with me, as I was going to bed soon, and wouldn't be using it.Before I went to bed, I noticed that it was rebooting.I figured I would just leave it and go to bed.When I got up this morning, I noticed it was still rebooting.The white bar would go all the way across, then it would go to a white screen, go black again, and then start over.I checked the forums again, and found a similar issue, which said to pull the battery and replace it. Did so, and it didn't work.I have tried several times, and even left the battery out for 2 hours, in the vain hope this might work.I tried connecting to BlackBerry Desktop to do a restore, but it can't connect to the phone, because it is stuck in reboot.
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Nov 10, 2011
i would like to ask why my torch 9800 will auto reboot?? it can auto reboot more than 3 times everyday.
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Dec 26, 2011
When i take my battery out and put it back in the phone starts rebooting and then quits and a picture of a battery with an X through it appears on the screen???
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Jan 2, 2012
My BB Torch 9800 is stuck in a reboot loop. I have tried reinstalling the OS using the AppLoader, tried simply hitting "Update" from my Desktop Manager, I have essentially tried everything I have found online about a "nuked or bricked BB". I have been working on this for days.The problem is that, because of the reboot loop, my phone will not stay connected to my computer long enough for anything to actually happen. I get the error message "Unable to maintain JVC connection" or something along the lines of "Your device is not connected, please reconnect, enter your password and continue".I have had this phone for a year and love it. I made an investment in a BB product and I expect it to last more than one year! If I need to take it in for service, so I simply return to the store where it was purchased?
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Mar 8, 2011
Out of no where, I noticed that my phone rebooted itself without me initiating a reboot. The progress bar makes it around 60% or so then the screen goes dark and starts the reboot process all over again. I might add, the phone was working fine all day today inside of my home with no water damaging environment
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Mar 1, 2012
My bb torch 9800 keeps getting halfway through a reboot & then it starts to reboot again. I've tried connecting it to my laptop but it can't. Recognise it because it's not on. So then I try to update it & it gets to module 255 and then stops...
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Aug 20, 2012
I have tried several times to reboot my Torch and it won't reboot. I have removed the battery but the reboot only goes a short way then stops.
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Dec 15, 2011
I was doing a regular update of the BB apps yesterday late evening, as per the notifications received by the App World. However, the phone shutdown suddenly, and it tried to reboot. It has since failed to boot up, and keeps on shutting down, while trying to reboot. The progress bar always reaches approx. 95%+, and then it starts again. I have already done Battery pull etc., and connected it with a charger - but so far no luck with it. Connected it to the laptop as well - but it does not recognize it either. I have a backup from a couple of weeks ago, so I am wondering, how I can reset the device and restore to an earlier backup? This is a month old Torch 9800 device.
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Feb 27, 2012
My Blackberry torch 9800 is stuck in a reboot loop tried all fixes nothing works, desk top manager wont fix, nor will a download of OS, sounds like a common problem
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Nov 12, 2012
I tried to update the Blackberry Apps store as notified on phone.Now phone is stuck in a reboot loop.I have tried pulling battery and connecting to computer, pulling SD card and sim.
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Nov 21, 2012
I installed and app called Dropbox, and it said it was installed, but the screen was frozen so I couldn't choose OK or Run, so after about half an hour I pulled the battery. Now it is hung up during the boot, with the progress bar about under the Y in Blackberry.
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Feb 22, 2010
My Nokia N97 hangs and reboot automatically after some time, this happens quit often. After few auto reboots my N97 stuck at NOKIA log and doesn't boot further, I tried by removing the battery for some time, it's still stuck at NOKIA log. Then I have to do a hard reset of my phone and it works fine for a day or two. And same issue again. Also I have tried to reinstall the firmware again with NSU.
Software Version : 20.0.019
Hardware Type : RM-505
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May 29, 2011
I just got a new 32 gig micro sd card. I tried to use media monkey to sync my music to it, it did a few then stopped. Phone needs to be rebooted as mtp application seems to lock it up.I then tried the same via the Kies program and the same happened, did a few more this time, maybe 5 albums then just 4 songs then stops and phone has hung again.
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Dec 11, 2014
Recently I got this problem with my 1020's camera: when I use Lumia Camera, sometimes the app hangs after the first snap and won't respond unless I reboot my phone. Even if I close it through the task manager, the camera will be unusable upon restarting the app and the lens cover stays open until I reboot and successfully snap a picture afterwards.
I've already encountered it three times this week -_- I'm running PfD on latest OS, firmware version, and Lumia Camera app btw.
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Aug 25, 2010
As an avid business crackberry fan (and business manager) for over 3 years, I was appalled to find that I would need to slide the keyboard out to enter my security code, especially when I would do it 50-100 times per day. As every other touchscreen phone on the market has a pattern unlock method, this is the single issue preventing from purchasing this phone(s) PLEASE ISSUE AN UPDATE/APP/PATCH anything to bring this vital security & efficiency issue up to par.
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Aug 11, 2010
I have already installed the new Desktop Manager 6.0 that I downloaded from the RIM site.
I am thinking the safest way to not have a problem is the just restore my 9800 data from a back up rather than do the Switch Device thing. Anyone worried it might bring erroneous crap into the new 6.0 OS.
Maybe it would be better to redo my settings after the data install to make sure all is clean and working correctly. Some of the 5.0 setting would not be applicable to the new 6.0 software.
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Aug 3, 2010
Title speaks for its self. They just posted on there wall they will be offering it. No details as to when/price.
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Aug 20, 2010
When I select the app world on my phone and try to login in i'm getting a 30601 error. it seems several people are also geeting this error.
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Mar 13, 2012
i had a blackberry torch 9800 which i backed up to the blackberry desktop then it was sent away for a repair and they replaced it with anew 9800 i have tried to recover everything from the desktop but it says i need the old blackberry first?
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May 24, 2010
i wanted to show everyone this new vid i just found on Internet.
Internet - blackberry 9800
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Mar 27, 2012
I bought a BB Torch 9860 a week back. Yesterday night the handset got switched off as the battery had exhausted. In the morning when I was trying to switch it on it was not coming on. I put on charging, there was no indication of charging for some time then it started booting. The booting indicator (the line which indicates that the handset is being booted) went half way and stopped. The system did not respond to switch off button. The battery was removed and put back to restart. Every time it boots to half line and hangs.
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May 21, 2011
I've had my Torch for about a month now. I have noticed that it hangs up alot to where a little black clock with white hands comes on alot and makes it slow. Why is this? I supposedly traded up from a Bold 9700 to this model but now I think it was a mistake?
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Dec 7, 2011
My 4 months old BB Torch 9810 with OS7 hangs after a phone call. A small black box appears in the center of the screen with a hand going around like a clock. It takes 2-3 minutes before the black box disappears, and the smartphone is useable again. This also happens when I want to use the Torch has gone to "sleep" mode. I hardly have some apps which are links to news websites - nothing heavy. whether this is a OS issue/glitch?
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Nov 8, 2012
My Torch will not let me into options. When I click on options it just hangs unless I press the hang-up button. Each time I reboot it I get an uncaught exception error - No Application. Its running the latest approved version of the OS from Orange. It also did this with he previous OS bundle so I do not suspect its a patch issue.
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May 29, 2011
6.0.0.5266.0
Bundle 2346
Plt 6.6.0.195.
I have doc to go. Can fix with a reboot or battery pull it may run fine for a day or maybe may need to reboot a couple times a day.
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Jan 18, 2012
Torch 9860. Used it for 3 days.. My torch can't switch on, because when I put in battery red light on the top is always on and don't turn off. So reboot don't start and not possible to reinstall OS.How to make the red light turn off and let torch reboot?
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Feb 17, 2012
i`ve recently bought a blackberry torch 9810 hangs very often when i make or recieve a call... Sometimes when i recieve a call the ringtone goes silent on its own ...It cal only be reset by taking out the battery.
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Apr 19, 2011
Running version 6.0 Bundle 695 and tried to update to 6.0 Bundle 2342. Update hangs at "downloaded modules 429" and stops. Eventually, the update fails due to an internet connection failure and asks to retry. Tried using the desktop software to update and the BB website update. Both failed multiple times at the same point in the process.
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