BB Torch :: Freezes And Hangs Up - Also Keys Disappear
May 29, 2011
6.0.0.5266.0
Bundle 2346
Plt 6.6.0.195.
I have doc to go. Can fix with a reboot or battery pull it may run fine for a day or maybe may need to reboot a couple times a day.
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Jul 17, 2010
I have a problem with the Nokia n85. When I turn on the phone navigation keys are freezed. I tried to format the phone and memory card and update the new software.
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Oct 17, 2011
I just bought an N97 (not mini). After about 20 or 30 seconds the Maps/GPS application hangs and freezes. I then cannot exit the application. I have to restart my phone to use the application and then again for a few seconds. I have hard and soft reseted my phone, removed the maps folder and the application and downloaded/installed them again. To add insult to injury the Nokia people in MALTA say they cannot help me out because my phone was bought from the far east and is a different version?
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Aug 14, 2011
After completing a phone call or when the phone times out, it freezes and nothing will unlock it other than pulling the battery out. If I hard press the power button, the Phone Options screen will pop-up but none of the selection will work thru the touch-screen. While the [Phone Options] screen is open I can open the slide keyboard and use the mice-like button to scroll down and take the [Power off] option. Phone will work again after pulling the battery or powering it off thru the keyboard (at least this will save me the time of removing the battery).It seems that both actions (call and time out) send some kind to signal to the screen to lock it. When pressing the power button I will see the slide bar to unlock it but the screen is frozen and nothing will make it work. Luckily for Motorola the phone's warranty just expired (7/28/11).I have done both, Factory data reset and Wipe data/factory reset (Power key + "x") but nothing helped. I have looked out there in we but nothing similar.Does anyone have experienced this? - As you can imagine this is extremely painful and annoying. I ended up increasing the timeout to the max (30 minutes), but obviously jeopardized the battery life. I have to charge the phone almost every 2 hours.
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Sep 8, 2010
My Sony Ericsson Cybershot C510a was working fine for last 6/7 months.I upgraded to latest firmware 3 months back.& it was working fine. Recently I cant use the phone because: It's keypad. It acts interestingly:
Case 01: After making the phone ON, 40/50 seconds it remains OK, but when I push the down arrow in menu list or in phonebook, It keeps going down & down.
Case 02: when I click on call end button to close anything, it closes that but opens the phonbook.
Case 03: After few minutes, it's keypad freezes/hangs & display shows nothing. I cant bring back the display(Pls note: at that time, when I open the camera slider, display cames again). When a call comes, display comes but I cant receive the call.
I tried master rest, Memory card format, Update service successfully, but problem starts after few minutes.
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Aug 9, 2012
Recently I have found that my touchscreen as been encountering some problems. First of all it very often freezes and the touchscreen wont respond and if it does it lags behind. But the most annoying thing is the problem I have with the keypad. Whenever I am sending a message, whether that be Facebook or a text using the keypad the line of keys that the space is on will not work. Every other key will work except for that one line.
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Nov 3, 2011
Ever since the Anna update, The E7 freezes when the "other caller" hangs up. This was some time ago addressed in the FAQs "to be resolved with the next update". Well, the update is installed, it still freezes, and the FAQ has disappeared.
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Oct 28, 2011
Most of us from Africa, Nigeria in particular prefer to use Liberty Reserve as our payment option becuase it very easy for us. How possible it is for you to add it to your payment option so that one can buy applications from nokia store.My c7 problems are too much; camera not working, most app disappear, gallery picture disappear and so on,
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Mar 18, 2011
I have made my text message icon a favourite and created two separate email accounts, each with their own icons, and also made them my favourites and have reordered all three of these icons on the Favourites screen. Every so often (no logical reason) they completely disappear from the Favourites screen and I have to copy them all over again.
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Jan 2, 2011
The text message icon normally disappears once I review the notification or read the text message itself. Same for any type of notification. The trouble is that sometimes the notification icon remains. I receive the notification, activate the icon but the icon remains in the notification area. Reactivating it opens a reply screen with the onscreen keboard. Hitting return does not eliminate the notification.
Cannot tell why it happens some times but it appears to only happen with text messsages. The sole solution is to reboot. A nuisance with corrupt icons. Whose problem, the carrier (Rogers) or BB ?
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Dec 27, 2011
when plugging in my torch via USB, all of my pictures are gone but when I unplug the USB they come back. Any ideas as to what is going on?
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Feb 18, 2012
this has happened 2-3 times. I just use the default BB Media files where the pics/videos . . . are stored. When I go to the folders my media is usually there but occasionally they are just completely gone. They have come back but I don't know why. What's happening? I have pulled my battery in hopes of some sort of rese
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Jan 27, 2012
Every time I use the desktop software all my music and pictures seem to disappear from my torch 9860. I already tried another new SD-card and re-installed BB desktop softwarewhat did I do wrong ?
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Feb 1, 2012
I am using Torch 9800 and it hangs a lot. sometimes touch screen doesn't work and sometimes if it works then the icons dont show up on the screen. just the blank screen that's all. Touch screen doesn't work properly at that time, I press something else and something else comes up.I have already done hard reset of the phone.
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Jul 12, 2011
my received emails randomly disappear from the inbox from my Torch. I have the settings set to "forever" on the archive. Sometimes one or two go or the whole lot.
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Nov 18, 2011
for the second time now my email accounts are gone. but this time I can't even go back into the settings, it claims there are no accounts, but when entering the menu to add new accounts it requires me to sign into my hotmail account, which then won't work, saying "can't continue this session"
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Jul 9, 2012
I have tried soft reboot, double soft reboot, hard reboot (removal and replacement of battery for 10sec to 1hr). Due to the reboot can not connect to computer to assist. Removed the sim and memory card and attempted to reboot with no success.ttempt to reboot in safe-mode failed also. I can not shut down except to remove battery. I have tried being connected to the computer without the battery and then replacing the battery that did not work either. like this model it has all the features I need, I need to have it functional ASAP or I will will have to change the phone and the service provider. My company is not tolerant of companies that do not support their productsand provide service solutions in a timely manner.This problem started sometime around 7-3-2012 (this doesn't have anything to do with the 5000 Blackberry layoffs recently, does it?)
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Mar 27, 2012
I bought a BB Torch 9860 a week back. Yesterday night the handset got switched off as the battery had exhausted. In the morning when I was trying to switch it on it was not coming on. I put on charging, there was no indication of charging for some time then it started booting. The booting indicator (the line which indicates that the handset is being booted) went half way and stopped. The system did not respond to switch off button. The battery was removed and put back to restart. Every time it boots to half line and hangs.
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May 21, 2011
I've had my Torch for about a month now. I have noticed that it hangs up alot to where a little black clock with white hands comes on alot and makes it slow. Why is this? I supposedly traded up from a Bold 9700 to this model but now I think it was a mistake?
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Dec 7, 2011
My 4 months old BB Torch 9810 with OS7 hangs after a phone call. A small black box appears in the center of the screen with a hand going around like a clock. It takes 2-3 minutes before the black box disappears, and the smartphone is useable again. This also happens when I want to use the Torch has gone to "sleep" mode. I hardly have some apps which are links to news websites - nothing heavy. whether this is a OS issue/glitch?
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Nov 8, 2012
My Torch will not let me into options. When I click on options it just hangs unless I press the hang-up button. Each time I reboot it I get an uncaught exception error - No Application. Its running the latest approved version of the OS from Orange. It also did this with he previous OS bundle so I do not suspect its a patch issue.
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Oct 11, 2011
The go back key and the red hanging up (both on the right of the trackpad) one don't work when the phone is slid shut. When i try click the go back it doesn't work, or when i'm on calling someone and want to hang up it doesn't work.
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Aug 2, 2011
Looking for a bit of advice. I've brought a Blackberry Torch and the keys under the screen don't work.
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Jan 24, 2012
I have a Blackberry Torch 9800, and for some reason the main keys (the menu, answer, trackpad, and hangup) are not working. There is no water damage at all, and i haven't dropped it etc.
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Sep 26, 2011
i've had a torch 9800 since last Christmas, and it's been working fine (with the occasional battery pull, of course). but now i have a strange problem. in the last couple weeks, i've noticed that the back arrow and the red key to the right of the trackpad no longer have a light showing behind them. (nor does the trackpad, but i don't remember if it ever did light up) it's not really a problem, as they still work, but it looks really weird!i have tried a battery pull many times, to no avail. and i also tried installing a brand new os, but likewise had no success with that method. in any case, it is now running the newest os possible (6.0 bundle 1907, v6.0.0.448). it's also running 3G, if that matters.
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Aug 11, 2011
Volume up/down keys not working
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May 26, 2011
i am from Singapore and i can't seems to find any blackberry service centre here. i have only bought the Torch for less than 6 months and all of the keys won't work for my Torch. only the touch screen is functionable. where can i send my Torch for servicing? there should be a warranty, right?
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Feb 17, 2012
i`ve recently bought a blackberry torch 9810 hangs very often when i make or recieve a call... Sometimes when i recieve a call the ringtone goes silent on its own ...It cal only be reset by taking out the battery.
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Feb 13, 2010
Anyone else notice that the e-mail list seems a little backwards? When I first started using the slide gesture, I thought that things seemed backwards. If I was reading an e-mail, and want to see the next e-mail, I slide my finger from left to right, which makes it seem like I turning a page in a book backwards to get to the next message. But what the hell, this is a new function, so I figured I'd live with it.
Today, for the first time in a long time, I had the slider open, and attempted to use 'n' and 'p' to move to next and previous messages. But these are definitely backwards from what my Bold used to do. 'n' moves "down" the list, meaning it move to the next OLDER message, not the next newer one. I'm not sure how this could be deliberate - it seems very intuitive to me that 'next' being a relative term would be measured by time. So the next e-mail should be the next later e-mail, not the next earlier one.
And if someone knows a way to change the functions, that would be great. Otherwise, do others also perceive this as backwards, or is it just me? Should I try to pursue this as a bug, and have a bug reported to RIM?
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Jul 14, 2012
The keys have stopped working and also my my touchscreen is not working. Yesterday I done a reset and I was able to do a text message but five minutes later the keys stopped working again.
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Nov 24, 2011
I've got a blackberry torch 9800 and recently when the screen is down (i.e. covering the keyboard) the call answer key and the menu key do not work. They work when the phone is raised, but not when it's not. I have tried restarting (both soft and hard) and have removed applications as well. I have since done a 'restore factory settings' on it. This seemed to work for all of 10 or so minutes but there after it reverted back to the keys not working when the cover is down.
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