BB Torch :: 9860 Hangs During Booting?
Mar 27, 2012
I bought a BB Torch 9860 a week back. Yesterday night the handset got switched off as the battery had exhausted. In the morning when I was trying to switch it on it was not coming on. I put on charging, there was no indication of charging for some time then it started booting. The booting indicator (the line which indicates that the handset is being booted) went half way and stopped. The system did not respond to switch off button. The battery was removed and put back to restart. Every time it boots to half line and hangs.
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Nov 9, 2012
I tried updating blackberry msg, twitter and blackberry protect through app world, it asked for a reset after the installation, the phone got stuck on the boot screen, did battery pull a couple of times and still it was getting stuck at that exact point, finally reloaded the OS and it still didnt bulge, tried a couple of other OS downgrades and it's still stuck on the boot screen at that exact point
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Nov 8, 2012
My Torch will not let me into options. When I click on options it just hangs unless I press the hang-up button. Each time I reboot it I get an uncaught exception error - No Application. Its running the latest approved version of the OS from Orange. It also did this with he previous OS bundle so I do not suspect its a patch issue.
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Jun 22, 2012
I have been using 9900 from last 6 months and now when I'm booting my fone, it boots completely and hangs on the desktop screen from atleast half to one hour. During that time only trackpad works but nothing happens. After 30 - 45 mins it starts working. Fone locks itself when backlight goes off. To see if the fone has started working we have to click lock button to see the screen.Have changed os, upgraded with 7.1 then downgraded with 7.0.0.540. Did security wipe, removed all applications. Still nothing is working.After every boot it takes more than 30-45 minutes to work normally.Strange behaviour.
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Oct 19, 2011
i bought a new torch 9860 with OS7. when i try to open any flash video from facebook, it doesn;t open and says my phone doesnot support this. on adobe site, there is no flash player available for blackberry os7.
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Aug 13, 2011
this issue has probably been addressed before, but I could not find the thread. Yesterday I updated two apps that I received from BB App world (I only download from there) After the apps updated, my BB restarted without being prompted to do so. Now it goes to the BB load screen, completes the bar and then just freezes. Believe it or not I was going to back it up after these two minor updates. I had to wipe the phone last month when it started looping when booting.Look the bottom line is I have spent A LOT of time replacing 2 months worth of contacts and data (and I have a lot of text messages that need to be saved) and I DO NOT wish to do it again.Is there a way that I can force it to finish loading - so I can connect to BM long enough to back everything up I did manage to connect once to the BM and it said that there was an update available - but the last time I forced an update (when I was in a boot loop), I lost everything. I have tried doing the safe mode thing - but I'm not sure if I'm doing it right because it has never worked for me! I even looked up that I was using the right "escape" button. Like I said I just need it to finish booting just once (in or out of safe mode).I forgot to put in my specs.Device: Blackberry Torch 9800 Carrier: A T & T OS: 6.0 Free Space: 186 (about) Platform 6.4.1.105.
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Jun 26, 2012
I installed an update to an app on my phone. It said it needed to reboot. Since then (2 hours+) it gets part of the way through the booting process, about 60%, and then reboots again.
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Jul 30, 2012
So my unlocked torch 9810 is on OS 7.0.0.585 and when ever i reboot it or do a batterypull it only boots 2 thirds of the boot sequence and stops, the only way i've got it to boot it connect it to my pc, as soon as i do that it comtinues booting and loads like a charm.
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Mar 19, 2012
I have a 9810 blackberry torch. After I restart my blackberry, it can't finish its booting process.. It always stop in around 75 or 80 % of the booting bar.
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Jan 2, 2012
I have noticed that in the last months the battery of my Torch 9800 gets drained in less than a day without using the phone. I tried rebooting the phone by pulling the battery out, and curiously the battery charge went from 7% to 50%. I have tried this more than once and it always works.
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Jan 10, 2012
i can't seem to use 3G on my 9860.. it has bands 1, 4, 8.
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Sep 19, 2012
how to downgrade the blackberry 9860 os from os 7 to os 6 or 5?
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Jan 8, 2012
i have only had this phone four days and it has all of a suddend started switching itself of then reboting itself then flash and vibrate of 2mins then turning it self off again, it has done this constantly for 2 hours now.
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Aug 24, 2012
Just purchased my new blackberry torch last June and I have been sending it to service center for 5 times already. I am so lost on how to fix the problem. My problem is my phone shows full signal strength and I can't receive not make calls nor messages. I tried to call the service provider for any network problems and they said no problems at all. It happens at ant time of the day. Service center says there no problem on the phone. I just notice that whenever I put the rubber casing on my phone problem occurs.Is there any connection? Im using the rubber casing for easy grip.Signal: -77dbmOS: 7.1.0
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Jul 30, 2012
Since this morning my Blackberry's speaker hasn't been working, I get no message alerts, no alarm, no music, the camera shutter isn't even going off. However everything is fine when I put headphones in and I can also make phonecalls without speakerphone.
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Aug 24, 2012
My torch 9860 could not sync. more than 70 contacts from outlook
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Jan 14, 2012
i got my bb torch 9860. it was using wi-fi connection. but when i update software it is not using wi-fi at all, when i go to wi-fi dignostic it shows local ip address as missing mean does not shows local ip address.
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Nov 22, 2011
I have set up a BB Id using using my laptop and have received a mail from BB validating the same. I have also tried login in from my laptop and it works.However, when I try to log in using my BB Id and password from my phone it is giving an error message 'The user name and password provided do not correspond to a valid blackberry ID'.
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Feb 5, 2012
Torch 9860 one week old. Battery went dead so I hooked up charger. Now phone will not boot up. I get a red LED light on for 10 seconds and off for 8 seconds, repeats. Tried removing battery. Tried booting in safe mode (holding escape key), nothing works.
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Jun 23, 2012
i purchased BB 9860 on week ago. i am disappointed,
(i) why mobily sim (Saudia) not working. G3 is not activiate.
(ii) what is radio off? what does it mean
(iii) i want to install viop application (mobile dialer) how?
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Oct 5, 2012
I'm currently use Blackberry Torch 9860. Why I can't login my Blackberry ID? I've tried so many time and I already reset my password . Still can't login.
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Sep 14, 2011
I purchased BB Torch 9860 before two days and I already have plan for the data package (200 mb). I connected it to my WiFi at home and it shows that it's connected. Now when I'm at home and I want to surf the internet, it's using the carrier data package, but I want it to use the WiFi. I searched all over and I can't find any solution. any help? Notes: On the home screen, I can see my carrier name (Etisalat) and my WiFi network name. When I go to "Manage Connections", it shows that I'm connected to the WiFi network; but I've never seen the WiFi signal icon in blue or green or any color than grey (which means the BB is not using the WiFi at all) I want to set the default internet access as WiFi. but How ?! Some people told me that it will switch automatically between WiFi and data package, but as far as I see, it's not switching at all. This is my WiFi Diagnosis Report: Wi-Fi Current Profile: Wael Netword SSID: Wael Netword AP MAC Address: 00:25:9C1:F4:82 Security Type: WPA Personal Local IP Address: 192.168.1.101 Signal Level: -63 dBm Connection Data Rate: 48 Mbps Status: Network acquired VPN Current Profile:Concentrator Address:Contact: N/A Authentication: N/A Secure Device IP:Status: VPN profile is not found. BlackBerry Infrastructure Connecting: Error Authenticating router: N/A Authenticating server: N/A Empower your Business with BlackBerry® and Mobile Solutions from Etisalat
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Jan 12, 2012
ineed help on how to fix my GPX maps, i have purchased this torch 9860 3 month ago, and a month after i purchased this phone i found out that there is no maps available in it, so i tried to complained this to the supplier and they have replaced it immediately, after replacing hte unit, still map is not availble. i need your help on how to load a map,Map loader data is available icon are there, in application management maps is there, but whenever i am opening the maps application, it does not show any maps.
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Jan 15, 2012
I got my 9860 last week. Everything seems OK except occasionally the phone just stalls for a second or two before I can regain my control. When I checked my phone's memory from Options page, I was surprised to get the following information. I then validated the information with an app called "BeInfo Lite". This is very different from the 9860 specification where I should have 768MB RAM and 4GB storage memory. Phone Options->Device->Storage: Application Storage - Free Space: 150.3MB Built-in Media Storage: Total 2.5 GB, Free 2.2 GB The app "BeInfo Lite" shows the following: Flash Memory (RAM): Total: 512.93MB, Free: 149.7MB, Used: 363.23MB Storage Memory: Total: 2.58 GB, Free: 2.23 GB, Used: 350.78 MB Is there anything wrong on my phone?
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Nov 2, 2011
This is a software issue, for sure. I've removed battery, sim, memory, still no power up. New battery in shop fully charged put in, still no power up. Phone call to O2 will replace in the morning.ooking at the boards, theres a common issue out there. Software, not hardware.So I tried following a Blackberry 7 upgrade offered by the Desktop manager, which incidently recognised I had a 9860 - so something is talking! - Unable to reconnect to the device during a multi-stage load operation. is the only result I get as I've followed the Device Software update , Bundle 1645 is being offered but it fails the install .At the start it downloads 497 modules, then startsErasing applications(!!). But fails on the next stage.I also read that connecting the 9860 and pressing ctrl + alt + del would active the phone, all it did (even that was surprising) was let me see a Battery sign on the screen. However interesting that was it soon disappeared.
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Dec 5, 2012
I bought a BB Torch 9860 in USA, and I live in Argentina, and as I couldn't get 3G on it I was searching and I foun out that I got a wrong 3G bands units. mine is model RDQ71UW with bands 1-4-8, and local mobile provider here, Claro, explained to me that I need the bands 1-2-5-6, that I understand is on model RDP71UW.I also understand that it is not something that could gets re-configured.So I should buy a correct unit and try to sell this one, is that right?Is not possible to get this model in Argentina because we have many limitations to importations. at the States do they sell/use boht models? so, in that case I could get the correct one there, and also offer mine there, correct?What countries or regions uses each of those models?
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Dec 23, 2011
I have a BB Torch 9860 and I've been trying to connect it to the bb protect (I installed the app in my BB, but it doesn't connect to the BB protect website, it shows "connecting" and stays like that for days!). I don't have a BES.
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Oct 26, 2011
I got a BB torch 9860 a couple of days ago . After sometime I start working on the phone, the phone gets stuck and the sound doesnt work. Everything else is normally working.
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Sep 25, 2011
I broke the screen of my BB torch 9860, what's my solution to remplace?
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Jun 30, 2012
my problem that i want to purchase some software and what ever password i will provide the devide will inform me that "Unable to lohin to your BB ID account" :
1. i know my password.
2. i reset my password several times.
3. i can access my account from the PC (browser).
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Mar 4, 2012
I'm having problem with my BB 9860. It appears that my phone is connected to Wifi but when I tried to use the Browser and other apps, it's says "Unable to Connect on the Internet".
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