BB Software :: Internet Account Failing To Move
Nov 24, 2010
My dad's blackberry curve is acting up and he asked me to find out what the problem is. His yahoo email account has been working in Nigeria as well as when he traveled to the UK, but when he got back it kinda went downhill.
Whenever he tries to log in and activate it, it tells him he has changed his blackberry device (which he hasn't by the way, he just changed the service provider) and asks if he wants to move the account to the new device. When he clicks move, it loads for a bit and says failed. Tried deleting and adding the account again, same problem.
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Jun 2, 2014
I have 2 exchange accounts configured in my iPhone, one Corp exchange account and one personal exchange account, both have Contacts sync enabled. I noticed somehow all of new created Contacts are under Corp account, these Contacts do not show up on my iPad / Mac which only have personal account.Â
How can I move the selected Contacts from Corp account to personal account?How can I choose which account to use when I create a new Contact?Â
Info:
iPhone 5s, iOS 7.1.1
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Dec 10, 2011
after i changed teh carrier provider, my internet emails (yahoo,...etc.) are not accessible & setup email returns the message :internet service account deactivated..Is this something from the service provider or from blackberry; any actions to be done from my side?
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Feb 22, 2012
I cannot find how to move a mail from the reception box of my exchange account to another folder (spam for example or whatever).
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Aug 2, 2011
After a short time on an Android device (which I quickly got rid of) I am now back on a BlackBerry. I used to have a Bold, now I have a Torch.Now the problem is the following: on the Bold I had one BES email (I am the IT Manager of my company) and three BIS accounts (private mails).I moved the BES account on the Torch, no problem, but the three BIS accounts do not move for some reason.
I go to Setup=>Email accounts and the device reports correctly that "A new BlackBerry device has been detected. you mustmove email account(s) to resume email delivery to your BlackBerry device. Email delivery to your old device has been stopped."Following the list of three email accounts I want on the Torch.
I click "Move" and for any single email I have a screen that says "Device change successful. Validate your email account"I type email password for each account, click "continue", receive the message "Your password has been successfully validated.", click OK and exit setup and nothing happens.I still have the BES account but there is no trace of the three BIS accounts.I go back to Setup and the procedure starts again from the beginning.I am on Vodafone UK and the three email accounts are on Apple MobileMe (@me.com)
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Jun 5, 2012
My internet account is still not active blackberry sucks!
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Sep 11, 2014
Received the following error when trying to make a calling using wifi? The error message says that I do not have internet calling account on my phone. And it sends me to a screen to set up a sip account. It doesn't always happen but it does happen when I try to make a call her from a contact page (ie, my wife's contact page that includes her numbers and other contact information). It doesn't happen if I dial a number from the phone app.
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Dec 3, 2010
Everything was okay, i downloaded the desktop software which gave me instructions but then when it came time to rebooting my phone....>like you know doing the whole battery pull out process<..... i saw that although the upgrade seem to have been successful there is no movement on the screen because the Color ID App is requesting permission orwhatever.....idk........... the message takes over almost the whole screen and says : Application Permissionsthe application Color ID has requested a http connection to rest.motekmobile.com.*box* Do not ask for http*box* Do not ask for http torest.motekmobile.comI still see the theme that i had before on the screen and it moves, so the screen didn't freeze, all nubs on the phone work but when i try to move the trackpad over to the deny button it doesn't move AT ALL!
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Jul 14, 2012
I recieved a Blackberry message stating I needed to enter my email password on the account which I have been using. I have followed the instruction by entering setup and clicking Email Accounts. On that screen it allows to me two options Internet Mail Account & Enterprise Account. However when I try and click the Internet Mail account nothing happens, it does not let me use this option. I have tried the Enterprise Account and it says "Status: initialzing service" but nothing is happening. (been like this for 30mins)
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Sep 7, 2011
I had set up my personal emails on the "Internet Mail Account". When I tried later on to add another personal email, it gives me a message that I have to put my user name and password, however I did not put any.
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Sep 30, 2011
I have a Bold 9900, and have already setup an account with my carrier in regards to the BIS account/email (stc.blackberry.com) in my case. It was setup through the email client on the bold and not through the website (stc.blackberry.com).verytime i try to login it says username/password is incorrect, though i am sure it is correct. I had previously tried to create the account through the website, but an error of "Your account is not accessible via HTML browser. Please use your device to access BlackBerry Internet Service". That error occurs even if i use the Bold 9900 browser or and other browser for that matter. The email account sends an recieves emails, but i cannot access the settings via the website on the phone or pc.
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Jul 20, 2011
I did a hard reset lately because I wanted to clear my enterprise email . Since this time, I can't active internet email like Hotmail on my torch 9800. I have the option to activate my old email in the menu "Email Account Activation" but when I try to verify my password I have an error message " unable to continue your session. Please log in again,"
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May 24, 2011
When i go to setupemail accountsinternet mail account there is an email address I dont have access to their. All I can do is activate it but i cant since i dont have the password. How do i delete it.
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Nov 19, 2011
I'm having trouble managing my E-Mail accounts on my Torch 9800.
From the home screen i go to setup after i tap email accounts and i can't select Internet Mail Account because it's directly Enterprise Account.
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Mar 2, 2012
I did a hard reset lately because I wanted to clear my enterprise email . Since this time, I can't active internet email like Hotmail on my torch 9800. I have the option to activate my old email in the menu "Email Account Activation" but when I try to verify my password I have an error message " unable to continue your session. Please log in again,"
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Dec 11, 2011
I have a problem with my BlackBerry Internet Service account, I tried to log with too many wrong password so my account is blocked, BlackBerry tell me to wait untill lock end, but I don't know when it will happen ...
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Nov 28, 2012
I am having issues with my username. I have sent the password to me but can't figure out the username. I can sign into my blackberry account on the laptop but can't on the phone.
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May 31, 2011
I am trying to get into the setup for my Hotmail Account and when I select the option for Internet Mail Account to get into the "settings" it does not move forward. But if I select Enterprise Account it moves on to the next screen...I have reset the blackberry and it still does not allow me to get into The Internet Mail Account!
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Aug 3, 2012
I have recently changed my email address and need to update this on my Bold 9900. I go in to Setup > Email Accounts and tap/click on Internet Mail Account, however it does nothing. I have previously used this feature to add/amend email details. It allows me to click on Enterprise Account, but when I click on Internet Mail Account nothing happens. Have rebooted device a couple of times and get the same problem.
Device Details:
Blackberry 9900
7.1 Bundle 1149 (v7.1.0.342, Platform 5.1.0.276)
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Nov 11, 2011
i'm zuerin. i'm using blackberry curve 3g - 9300 How i want to install back my internet mail account?
I think I have accidentally deleted it Because when i click setup > email accounts > internet mail account (cannot be click)So i guess i need to download the internet mail account software once again?
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Dec 30, 2011
The button for the Internet Mail Account is froze and will not let me create email account. I have the enterprise for work and this is working fine. This started when I changed my yahoo password from my personal PC.
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Jul 30, 2011
I swicht between blackberry bold and new model Torch, and can't setup internet email account.I call my provider, they said that I have to setup troghout internet (?) and send me temporary pass (?).
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Dec 19, 2011
I recently switched from bold 9700 to torch 9860. I setup my msn and gmail account on my Blackberry and it worked fine until I activated enterprise email account. Both msn and gmail 's icon dispeared and i don't get emails pushed to my blackberry any more. I already erased both msn and gmail accounts on BB and re-setup, doesn't make a difference. the msn worked fine on my 9700 until i switch.
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May 30, 2011
Yesterday received notification of an update to internet mail account feature for managing email addresses.I proceeded with the update, it failed part way through, I'm not sure at what point.I now cannot access access the feature "internet mail account". I have the Bold 9780.
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Apr 18, 2012
My BB Bold 9780 recently went under to software wipe outs and then had the software uploaded due to JVM Error issues and a blackberry 102 error. Since then i have not been able to get the email wizard set up to accept my password so that i can activate my personal email account. i have a data plan so that is not an issue, but everytime i try to log on i get this message "Sorry, unable to conigtue your session. Please log in again." i have tried this numerous time, have sent the registration again then rebooted to no avail
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Feb 13, 2011
My main email account is with yahoo and although I've entered the pop3 and then the imap settings that yahoo tell me are correct, I cannot get the email set up on my phone. how to do this without having to access my account via internet browser?
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Jul 13, 2011
I have a new BB Bold 9780 purchased a month back. I have BIS unlimited plan and should be able to setup 10 email accounts I believe.
The problem I have is with the 'Internet Mail Account' option within the Email Accounts in setup. When I click this option, nothing happens. The option doesn't respond to my click.
I know that I have workaround to setup email account through some links in internet and I have already setup my gmail account through the link. However, I would like to have the facility to add a new account through my mobile itself.
I suspect that the problem is due to an incorrect / failed update of 'Email Setup Application'. The version I have is 6.10.0804.1543
Is there any way to get this program updated ? or to get the 'Internet Mail Account' option working in my BB ? I am unable to delete the program through Application Management as the option of Delete is not present.
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Jan 14, 2010
I bought a 8900 curve blackberry from a guy in Romania Bucharest who said got it from Hungary. I activated blackberry email from my operator witch is Vodafone Romania but when I try to login on http://mobileemail.vodafone.ro/ to create my email this message appears: Your BlackBerry Internet Service Account is suspended or deactivated. Please contact your wireless service provider at 0725 and vodafone operator said the problem comes from RIM who is transmitting this message.
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May 4, 2012
When I click on internet mail account it takes me back to the set up page what shall I do to set it up?
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Oct 16, 2012
When I try to verify my password the setup email account shows the internet and enterprise accounts as it should. When I press the internet mail management icon, it just throws me back to the setup screen. It is in a loop.
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Jan 22, 2011
I have got a new one Bold 9780, the first time BlackBerry for me, when setting up the email I am not able to find the option "Internet mail account" but I have only the option "Enterprise account" possible?
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