BB Bold :: 'Internet Mail Account' Option Not Responding In 9780
Jul 13, 2011
I have a new BB Bold 9780 purchased a month back. I have BIS unlimited plan and should be able to setup 10 email accounts I believe.
The problem I have is with the 'Internet Mail Account' option within the Email Accounts in setup. When I click this option, nothing happens. The option doesn't respond to my click.
I know that I have workaround to setup email account through some links in internet and I have already setup my gmail account through the link. However, I would like to have the facility to add a new account through my mobile itself.
I suspect that the problem is due to an incorrect / failed update of 'Email Setup Application'. The version I have is 6.10.0804.1543
Is there any way to get this program updated ? or to get the 'Internet Mail Account' option working in my BB ? I am unable to delete the program through Application Management as the option of Delete is not present.
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Jan 22, 2011
I have got a new one Bold 9780, the first time BlackBerry for me, when setting up the email I am not able to find the option "Internet mail account" but I have only the option "Enterprise account" possible?
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Apr 18, 2012
My BB Bold 9780 recently went under to software wipe outs and then had the software uploaded due to JVM Error issues and a blackberry 102 error. Since then i have not been able to get the email wizard set up to accept my password so that i can activate my personal email account. i have a data plan so that is not an issue, but everytime i try to log on i get this message "Sorry, unable to conigtue your session. Please log in again." i have tried this numerous time, have sent the registration again then rebooted to no avail
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Jul 14, 2012
I recieved a Blackberry message stating I needed to enter my email password on the account which I have been using. I have followed the instruction by entering setup and clicking Email Accounts. On that screen it allows to me two options Internet Mail Account & Enterprise Account. However when I try and click the Internet Mail account nothing happens, it does not let me use this option. I have tried the Enterprise Account and it says "Status: initialzing service" but nothing is happening. (been like this for 30mins)
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Sep 7, 2011
I had set up my personal emails on the "Internet Mail Account". When I tried later on to add another personal email, it gives me a message that I have to put my user name and password, however I did not put any.
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May 31, 2011
I am trying to get into the setup for my Hotmail Account and when I select the option for Internet Mail Account to get into the "settings" it does not move forward. But if I select Enterprise Account it moves on to the next screen...I have reset the blackberry and it still does not allow me to get into The Internet Mail Account!
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May 4, 2012
When I click on internet mail account it takes me back to the set up page what shall I do to set it up?
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Dec 6, 2012
Since large update last week the option icon has disappeared from the desktop screen.When I try to access options via the bb menu it does not respond and takes me back to the home screen.
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Jul 3, 2012
My BB Bold 9780's key pad and track pad is not responding. I have a doubt that this might be coz of sweat as these days it too hot in Delhi, India.
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Aug 15, 2010
in the e-mail set up i just have the option "i want to use a work e-mail account with a bes, and i don't have the password. so i search on Internet and i realeased that i should have another option on my phone that is " i want to create or add an e-mail adress". like in the video. i have a curve 8520.
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Jul 1, 2014
I have two e-mail accounts on iPhone, and need to delete the business e-mail. Seems simple, but the RED DELETE Account button is no longer an option.Â
Version is 7.1.1
Model #MD634LL/A
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Jun 18, 2010
i have seen a lot of demo's and topics about e-mail setup, but i just can not setup my e-mail because in my settings it only shows the option to setup an e-mail through the enterprise code.how is it possible that my option to add an e-mail account is lost?does anyone know how i can get that option? or to set up my e-mail otherwise.
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May 24, 2011
When i go to setupemail accountsinternet mail account there is an email address I dont have access to their. All I can do is activate it but i cant since i dont have the password. How do i delete it.
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Nov 19, 2011
I'm having trouble managing my E-Mail accounts on my Torch 9800.
From the home screen i go to setup after i tap email accounts and i can't select Internet Mail Account because it's directly Enterprise Account.
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Nov 28, 2012
I am having issues with my username. I have sent the password to me but can't figure out the username. I can sign into my blackberry account on the laptop but can't on the phone.
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Nov 11, 2011
i'm zuerin. i'm using blackberry curve 3g - 9300 How i want to install back my internet mail account?
I think I have accidentally deleted it Because when i click setup > email accounts > internet mail account (cannot be click)So i guess i need to download the internet mail account software once again?
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Dec 30, 2011
The button for the Internet Mail Account is froze and will not let me create email account. I have the enterprise for work and this is working fine. This started when I changed my yahoo password from my personal PC.
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May 30, 2011
Yesterday received notification of an update to internet mail account feature for managing email addresses.I proceeded with the update, it failed part way through, I'm not sure at what point.I now cannot access access the feature "internet mail account". I have the Bold 9780.
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Sep 16, 2012
I have reently bought a blackberry bold 9780, and it used to work fine untill yesterday. Whenever i try to search something like a name or message or an application it doesnt give me any result, it just keeps searching?
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Mar 9, 2012
I have a problem on my BB 9780.I have activated my enterprise company mail on the device recently and everything works fine.However, when I 'm not doing anything for a few minutes and I want to do something (and it doesn't have to be anything about mail) on my phone it always asks me for my mail password.Is there any way to remember my password so it wouldn't ask me for it again?
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Jun 28, 2011
I have a new Bold 9780 which is on my company's corporate network via BES, and all is working well with this side of things, with full integration with my Outlook desktop, so no issue here.I have also set up my BlackBerry with my personal e-mail account. I receive all e-mails sent to my personal e-mail account, but I cannot reply, or send new e-mail. I get a reply option to e-mails received in the menu, but after I have composed the reply, it just gives me 3 options - "switch application", "save draft" and "full menu". It gives me the same three options if I compose a new e-mail and want to send it.I have contacted my carrier, my e-mail account provider, and they all say it is a BlackBerry issue.
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Jul 24, 2011
I can not believe with my Blackberry Bold 9780 I can not connect to Windows Live Messenger and Hotmail e-mail from the same time. If I connect to Messenger, then I have to remove the battery to start receiving emails, but if I go to connect to MSN Messenger with the application site of Blackberry stopped receiving emails
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May 11, 2011
I want to add an extra mail address on my bold 9780. I go to setup, click on email account. Then my device is going to check for updates. After that i have to fill in my mailadress and password. When I fill it in, it says it is wrong and i cannot do anything more. How can i skip this part and just add an extra mailadress? I dont want to change my excisting mailadress, just add another one
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Jan 20, 2012
I am trying to setup the Dual Number option on the recently acquired Bold 9780. Whenever I am trying to ensure that call are diverted to the number in use, the message on the screen reads Divert failed. Please try again or change to "no divert" followed by Supplementary service error: Unexpected data value.Is the Dual Number option available on BB Bold 9780 ?
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Jan 2, 2012
I connected my Bold9780 to my PC and I was told there was a device upgrade and that it would take some time. I set it off and my computer crashed (power cut). At first all seemed ok, the upgrade seems to have been successfully installed. However I cannot send or receive emails now. I have tried to reconcile and nothing at all happens. If I try to access my email via settings I just get a message saying "Your device has a problem connecting to the internet" and I'm offered RETRY or CANCEL I've retried loads of times without success. The phone and texting work fine but I cannot access any apps either as it just says "server can not be found"
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Dec 9, 2010
I have just received a new bold 9780 and it is only set up for enterprise email and despite repeated calls tom my handset provider we cant seem to get it to allow me to set up my normanl internet email accounts?
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Jun 24, 2011
I can't remove my email account on my Bold 9780. I have read through a few discussions but can't find anything that works. "Options" has no option for disabling any account.
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Jul 25, 2011
I use a Bold 9780 and have T-Mobile US as a provider. From my Gmail account I get mail sent twice, once from Gmail and once from Unknown. Checked with T-Mobile but did not get a satisfactory response. Ideally, I would like to do away with the extra copy.
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Oct 26, 2011
from yesterday i have a blackbberry 9780 with orange bb data plan. i disable the data services from my provider and i try to connect to internet via wi-fi and doesnt work, it say's "data services are disabled. go to mobile network to enable." i tryed on 2 different wi-fi routers. when i browse internet with 2g/3g newtork it works fine.
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Apr 2, 2011
I have a Blackberry 9780 Bold mobile from which I could get access to the internet but after lending it to my son, regretably I can no loger access the internet and I need a bit of assistance, perhaps by a download direct to my phone?
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Dec 29, 2011
I was able to use Internet Mail accounts, before installing BES (by accident) on my BlackBerry Bold 9780 v6.0.After performing a factory reset and wiping my BB, (to get rid of BES), email is not working anymore.When going to Setup --> Email account --> Internet Mail account --> I can not Activate the email accounts (activate button is greyed out), nor can I remove them.
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