BB Bold :: 9780 Cannot Reply To Personal E-Mail
Jun 28, 2011
I have a new Bold 9780 which is on my company's corporate network via BES, and all is working well with this side of things, with full integration with my Outlook desktop, so no issue here.I have also set up my BlackBerry with my personal e-mail account. I receive all e-mails sent to my personal e-mail account, but I cannot reply, or send new e-mail. I get a reply option to e-mails received in the menu, but after I have composed the reply, it just gives me 3 options - "switch application", "save draft" and "full menu". It gives me the same three options if I compose a new e-mail and want to send it.I have contacted my carrier, my e-mail account provider, and they all say it is a BlackBerry issue.
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Nov 30, 2012
I've got a Bold 9780 and I am able to send and receive emails but when I try to reply to an email I can type new text in the reply but don't get a send button on the screen. I get; change application, save draft and full menu buttons. I'm not using enterprise - just regular. I took my phone to 2 Rogers location last night and they hadn't seen this issue before. I have up to date software on my phone and desktop?
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Oct 24, 2012
I have upgraded to 7.1 on my BB Bold 9900. Now if I want to send a reply mail from my BB it does not give me the option to press send after I have typed the reply??? The menu is a disaster!! I want to restore OS 7.
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Jun 25, 2012
The assistant for email set up show that we have normally 2options:
1) I want to create or add an email adress
2) I want to use a work email account..
I don't have the first option, only the second choice is possible, how can i do to set up an email adress?
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Mar 9, 2012
I have a problem on my BB 9780.I have activated my enterprise company mail on the device recently and everything works fine.However, when I 'm not doing anything for a few minutes and I want to do something (and it doesn't have to be anything about mail) on my phone it always asks me for my mail password.Is there any way to remember my password so it wouldn't ask me for it again?
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Jul 24, 2011
I can not believe with my Blackberry Bold 9780 I can not connect to Windows Live Messenger and Hotmail e-mail from the same time. If I connect to Messenger, then I have to remove the battery to start receiving emails, but if I go to connect to MSN Messenger with the application site of Blackberry stopped receiving emails
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May 11, 2011
I want to add an extra mail address on my bold 9780. I go to setup, click on email account. Then my device is going to check for updates. After that i have to fill in my mailadress and password. When I fill it in, it says it is wrong and i cannot do anything more. How can i skip this part and just add an extra mailadress? I dont want to change my excisting mailadress, just add another one
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Apr 18, 2012
My BB Bold 9780 recently went under to software wipe outs and then had the software uploaded due to JVM Error issues and a blackberry 102 error. Since then i have not been able to get the email wizard set up to accept my password so that i can activate my personal email account. i have a data plan so that is not an issue, but everytime i try to log on i get this message "Sorry, unable to conigtue your session. Please log in again." i have tried this numerous time, have sent the registration again then rebooted to no avail
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Jul 13, 2011
I have a new BB Bold 9780 purchased a month back. I have BIS unlimited plan and should be able to setup 10 email accounts I believe.
The problem I have is with the 'Internet Mail Account' option within the Email Accounts in setup. When I click this option, nothing happens. The option doesn't respond to my click.
I know that I have workaround to setup email account through some links in internet and I have already setup my gmail account through the link. However, I would like to have the facility to add a new account through my mobile itself.
I suspect that the problem is due to an incorrect / failed update of 'Email Setup Application'. The version I have is 6.10.0804.1543
Is there any way to get this program updated ? or to get the 'Internet Mail Account' option working in my BB ? I am unable to delete the program through Application Management as the option of Delete is not present.
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Jan 22, 2011
I have got a new one Bold 9780, the first time BlackBerry for me, when setting up the email I am not able to find the option "Internet mail account" but I have only the option "Enterprise account" possible?
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Sep 8, 2010
I have a gmail account that I use on my iPhone, and a work email address with it's own domain. I forward a copy of all work email to my gmail account so I can receive it on my iPhone, but when I reply to work email, the Reply To address is my gmail address. Anyone know how to change this to reflect my work address? (ie: joe@abc.com)
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Aug 12, 2010
Anyone know if the Torch addresses that old problem of corp e-mail and personal e-mail being grouped together? I've been using BES mailbox by Empower (i think) to get around this problem on my Bold.
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Jul 7, 2010
I know I have been on this a lot lately, mostly because I was switching Blackberry's.I'm still on my 8320 but for some reason I can't set up my personal yahoo e-mail like it was on my old 8320.I'm kinda bad with directions lol, so if someone could help me and possibly break it down for me, it would be appreciated.
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Jan 27, 2012
creating my personal id (say Yahoo ID) in BB 8520. My Service provider is Aircel -Hyd. I am using Packet Data internet.
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Feb 19, 2012
When I first got my phone I accidentally set up my e-mail address as a .com not a.co.uk. When I add a new contact in my contact list, my .com email address is there and I can't remove it. I have synched the correct .co.uk address as I get my e-mails through. How do I delete the wrong e-mail address for synching contacts?
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Jul 17, 2010
using a personal set up on my blackberry 8310, I set up an e-mail account. I have tried with no success to delete the account from the phone. I have tried some of the answers to other questions on here and they have not worked. I have already deleted the service book, restarted the phone and still no luck.
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Aug 21, 2014
I've just bought an iPhone 4.
I've created a new mail account and the mail icon shows 3 messages.
Touching the 'mail' icon brings up the usual list of mail services but my new account doesn't appear.
In 'Settings' my new account is there.
Why doesn't it show up in the 'Mail' list?
I just can't find out how to access/use this account
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Jun 18, 2010
i have seen a lot of demo's and topics about e-mail setup, but i just can not setup my e-mail because in my settings it only shows the option to setup an e-mail through the enterprise code.how is it possible that my option to add an e-mail account is lost?does anyone know how i can get that option? or to set up my e-mail otherwise.
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Jul 4, 2012
I just set things up so my Gmail will forward to my me.com account on my iPhone 4S.Currently, both accounts are set up on my phone with Apple's mail client with all the correct usernames and passwords.
My gmail is forwarding to my [url]..account but when I try to "reply" to that email in[url].. it says:
"Cannot Get Mail
The mail server "url..." is not responding. Verify that you have entered the correct account info in Mail settings."
My settings in [url]...
Info:iPhone 4S, iOS 5.1.1
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Dec 13, 2011
I have tried everything - service books, delete and add, removing gmail account and provisioning again, calling Rogers all without success, I can receive, I can send but I cannot reply....
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Jul 7, 2012
I just got a new blackberry bold 9900. When I try to reply to emails the device only gives me the option to save the email and I cannot send the email. If I compose a new email I am able to send it normally. Why is the device not giving me the option to send replies?This is a problem because most of my email traffic is replying to messages.
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Oct 27, 2010
We recently moved a client of ours back in-house with an exchange server. There are about 5 users that use BlackBerry smartphones. All of the smartphones were configured and activated without issue and are working fine... except 1. This one particular phone cannot reply to messages (Gets the red "X"). It can however compose a new email and send without issue.I've tried deleting the Desktop CMIME service book and resending, to no avail Full wipe and reactivation, to no avail I used the sendastool to reconfigure send as permissions for this user and repeated the steps above, to no avail.I'm just puzzled at this point as to why this one phone cannot send reply emails (again, sending new is no issue!) Granted, i'm not on location and am not seeing exactly what the user is doing, but he has been using his blackberry for years and knows how to send email/reply, etc.
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Jan 15, 2010
Got my 9700 today. Can't work this one out... I am on BIS. When I reply to an email, is there any way of setting so that the icon next to message in the inbox shows that I have replied to a message? i.e. a little arrow to show the message has been replied to. I am finding it difficult to see what I have replied to an what I have not...Also, is there no "sent" box as such?
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Mar 27, 2012
I want my email recepients to see a different email address when they receive my emails. How can I do this?
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Apr 30, 2012
I have the 9900 and 3 of my friends I do group text with have iphones and I can't respond to the group texts, it only goes to the individual when I respond. I continue to just send it on the original group text each time so they all receive it, but it shows up as a new text each time to them so starting a new thread. Is there a app I can download somewhere...
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May 6, 2010
Is there a way to set my BB 9000 to delete the original text on emails automatically? It's really a hassle to go through the menu to delete the original text every single time...
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Mar 17, 2010
Everything works like a charm, I can send e-mails, and receive them and everything else this wonderful little piece if outstanding technology is supposed to do, ... except reply to an email. I've read many, many solutions found on the internet all day today to the point I am exhausted, so I have no other choice than to take some of your valuable time to assist me. I did the Options/Advanced/Service Book delete and restore CMIME trick and no change.
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Jun 7, 2011
I have a brand new, unlocked Blackberry Bold 9780 (originally a Roger's phone, now using with Fido). I was able to setup my emails to the device and can also receive emails. However, I am unable to open, reply or forward the emails. I can only get rid of the message indicator by marking the email open or deleting the message. I have done numerous hard restarts (i.e. battery pulls) and this does not correct the problem. I am using OS 6.0 Bundle 1879 which I just updated to today using desktop manager. I've scoured the web for answers and can't find one.
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Jan 5, 2012
I recently received a replacement Bold 9700. I have restored my previous phone's info that was backed up before.
I can now receive email, but I cannot send / reply to emails. The only option I get is to "Save Draft".
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Nov 15, 2012
I can receive and answer emails, but I just can't write and send a new one... None of my email addresses works.
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Dec 17, 2011
When I receive an email, I cannot reply to it. I hit the reply icon, write my response, but then I can't send it. It only allows me to save it to draft.
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