BB Bold :: Cannot Access Email Account On 9780
Jan 2, 2012
I connected my Bold9780 to my PC and I was told there was a device upgrade and that it would take some time. I set it off and my computer crashed (power cut). At first all seemed ok, the upgrade seems to have been successfully installed. However I cannot send or receive emails now. I have tried to reconcile and nothing at all happens. If I try to access my email via settings I just get a message saying "Your device has a problem connecting to the internet" and I'm offered RETRY or CANCEL I've retried loads of times without success. The phone and texting work fine but I cannot access any apps either as it just says "server can not be found"
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Jun 24, 2011
I can't remove my email account on my Bold 9780. I have read through a few discussions but can't find anything that works. "Options" has no option for disabling any account.
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Jul 25, 2011
I use a Bold 9780 and have T-Mobile US as a provider. From my Gmail account I get mail sent twice, once from Gmail and once from Unknown. Checked with T-Mobile but did not get a satisfactory response. Ideally, I would like to do away with the extra copy.
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Nov 21, 2011
I have just reloaded the operating system, apps and data on a 9780.OS: 6.0 bundle 2921 (V6.0.0.666 platform 6.6.6.241)When I navigate to Options > Setup > Email Accounts I get no response, nothing happens. I can't even exit the app. I have to remove the battery to be able to use the device again. This has been a long standing problem with this device. I was hoping to resolve it by reloading everything but there has been no improvement.How do I repair or replace the Email Accounts app?
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Jul 7, 2011
I have an exchange server account, the mail is configured both on my outlook & BB. when someone sends me an email, I will receive on the BB again when I open the outlook and view the same email, the same email pops again on my BB. Tired of deleting the duplicate emails.
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May 30, 2011
I change my network from zain to wataniy but all my e mail not work when I try to log on to my old e mail I find my old 4 e mail id but when i try to enter the password to active my e mail give me error "sorry , unable to continue your session please log in again "i try so many times but its not work i call my new ISP he tell me its from the phone we cant do any thing i can't remove my old e mail or active them?
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Nov 13, 2012
I have three email accounts that I was able to access on my Blackberry 9900. I am no longer receiving any of the email from those accounts. This situation has existed for 8-10 days. Any time I try to access my email settings to determine if they need a 'reset' I get a message that states; 'Connecting to email setting....'which continues for some time until it tells me that I do not have access to the server. I am also unable to to access facebook, linkedin and google, all because I 'cannot access the server at this time', or in the case of Google, 'The Google Search App cannot connect'.I have contacted my provider and they have reported that all is OK at this end. All I have is a 'smart phone' that is simply acting as a phone at the moment. Good for calls and contacts but nothing elseI changed my gmail account password on line from my home computer, but have not been able to change it on my blackberry. The other two email accounts have had no changes, but no email for days.
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Jun 22, 2011
I can't access email account management options it gives me an error: "Unable to open email set-up application. Contact your wireless service provider.".The same problem happens when I try to go to Setup Email Accounts - Internet Mail Account the phone freezes or it returns to previous menu "Setup".Blackberry Bold 9780 Sim Free
Software Version: 6.0 Bundle 2534 (v6.0.0.570.Platform 6.6.0.212) - Last Version on Blackberry SiteThis is terrible I don't even can setup another email account or change settings from my default email account.
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Jul 7, 2011
I changed my password on my gmail account and cannot access email account to get my blackberry to accept it. When I click on email account under set up it just shows a black clock for a second and it disappears.
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Jul 25, 2011
I'm not able to access email account setup since installing the latest OS. Is there a way to revert to the earlier version?
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Apr 2, 2011
I have a Blackberry 9780 Bold mobile from which I could get access to the internet but after lending it to my son, regretably I can no loger access the internet and I need a bit of assistance, perhaps by a download direct to my phone?
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Nov 17, 2011
All was fine with my BB before I switched to an iPhone 2 weeks ago, then back to my same BB Bold 9780 unlocked. All was find before the regretfull move. For some reason now, I cannot access, send, or receive e-mails even though I've added my e-mails on my BB account via laptop.ve contacted my carrrier AT&T for 3 hours on the phone trying to figure out the problem. I registered the device, they send "service books" if that's what they're called, NO SOLUTION.1)Setup2)Email Accounts3)Internet Mail Account (Set up or manage an existing email account, or create a new Blackberry email account)4) "Checking for update...Connecting to email server...Your Blackberry Internet Service account is suspended or deactivated.Contact your wireless carrier" OVER AND OVER no matter who I speak to or what they do. I even wiped the phone.One representative suggested I download service books from a 3rd party or something over the internet
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Oct 18, 2011
Why can't I access internet using wi-fi on my Blackberry Bold 9780
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Jul 13, 2011
I recently bought BB 9780 without data plan. I am not able to access internet through browser even after successful wi-fi connection.
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Aug 14, 2012
I backed up my handset yesterday on BB desktop software. Handed in my BB to get my replacement. I now cannot access the backed up contacts of my initial BB. I thought I would be able to synch them over, but my new phone part is being processed as a new device. How do I sync over the contacts? I cant even find them?!
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Apr 18, 2012
My BB Bold 9780 recently went under to software wipe outs and then had the software uploaded due to JVM Error issues and a blackberry 102 error. Since then i have not been able to get the email wizard set up to accept my password so that i can activate my personal email account. i have a data plan so that is not an issue, but everytime i try to log on i get this message "Sorry, unable to conigtue your session. Please log in again." i have tried this numerous time, have sent the registration again then rebooted to no avail
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Aug 16, 2011
When I try to access my email accounts, I can't. I go into Setup. Click on Email Accounts. The little clock in the center of the screen show up. That's it. I'm still on the Setup main page and nothing has happened. Sometimes, it will take me to the next page, with the two options: internet mail account or enterprise account. Click on internet mail account. It does nothing. Or takes me back to the main Setup page.
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Jul 13, 2011
I have a new BB Bold 9780 purchased a month back. I have BIS unlimited plan and should be able to setup 10 email accounts I believe.
The problem I have is with the 'Internet Mail Account' option within the Email Accounts in setup. When I click this option, nothing happens. The option doesn't respond to my click.
I know that I have workaround to setup email account through some links in internet and I have already setup my gmail account through the link. However, I would like to have the facility to add a new account through my mobile itself.
I suspect that the problem is due to an incorrect / failed update of 'Email Setup Application'. The version I have is 6.10.0804.1543
Is there any way to get this program updated ? or to get the 'Internet Mail Account' option working in my BB ? I am unable to delete the program through Application Management as the option of Delete is not present.
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May 26, 2012
I can't access my yahoo email account from the yahoo website so I can view other folders. Tried using 'help' function but my 9300 won't show security code.
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Mar 19, 2012
I cannot access my email account on iphone after upgrading to OS 5.1.
Info:
iPhone 4, iOS 5.1
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Jun 1, 2012
BB curve 9300 6.0 I want to change my e-mail accounts. I've tried going into email account management. A screen requesting user name and password comes up to access e-mail settings. I don't know my user name or password. I've tried various times and sometimes it comes up saying that my password is being sent to my device but I can't find where/how. In the midst of this I've had a crash and then I updated but it is still the same except my e-mail accounts are no longer sending or receiving. I can see them but they don't work so I now need to access the e-mail set up even more.?
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Feb 2, 2010
My hotmail email account does not allow me to always chose access point, its provides a list of known points and if its not available it does not give choice of another. Whereas my ntlworld account (pop account) allows me to set default access point as "always ask".
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Oct 30, 2012
Email Account activation only allows enterprise account to be created. I do not want or have an enterprise account. How can I active my personal email accounts? I want to remove the activation of enterprise account.
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Jul 30, 2011
I swicht between blackberry bold and new model Torch, and can't setup internet email account.I call my provider, they said that I have to setup troghout internet (?) and send me temporary pass (?).
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Mar 30, 2012
I crushed my iPhone and went to download all my info to the new iPhone I could not acess the cloud because it has a old hotmail account and password assigned to it. I still use the hotmail account but the password has been changed and I cannot remember what it.was that long ago. Last November I changed my Apple ID email from hotmail to Gmail..however never changed the iCloud info..it will not let me change it now or acess the cloud ... How is this done ?
Info:
iPhone 4
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Feb 21, 2010
I keep getting an error stating; "Unable to add account. Please check your information and try again."Now, I'm not sure what my Mailbox name is.I was told to log in on my computer's browser to my work email via Outlook Web Access and put the cursor over the inbox to read the name on the bottom of the screen.This is all it reads: "https://webmail.(companyname).com/owa/#. What do I use for the mailbox name?
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Jan 22, 2011
I have got a new one Bold 9780, the first time BlackBerry for me, when setting up the email I am not able to find the option "Internet mail account" but I have only the option "Enterprise account" possible?
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Jun 14, 2011
I bought a Curve 8520 today, and I want to set it up to access my existing AOL email account. Is this possible? How do I do it? and why do I keep being asked for an Enterprise Server password/code - what is it and where do I find it. Also, while we're getting all techy, my son has a curve and he has fb, twitter yahoo etc on his download icon, but I don't.
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Jun 25, 2012
Thus I cannot add, modify or remove any mail accounts. I tried to download the Email utility but it does not download either.
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Apr 23, 2012
there is a username and password to access my email account setup and ive forgotten it, so i cannot register any new email again, kindly assist for a way to delete the username and passowrd, i tried reset to factory defalt, it didnt work
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Jun 24, 2014
When I first set up my iCloud acct. on my iPhone 5s (7.1.1), I had a different email address than I do now. In trying to log in, it asks me for a long-forgotten password to this old email.
How can I resolve this???? I can't even delete the account because it requires that same old password first before I can turn off "Find My Phone."
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