BB Bold :: 9780 - Bell Email Account Icon Freezes?
Nov 21, 2011
I have just reloaded the operating system, apps and data on a 9780.OS: 6.0 bundle 2921 (V6.0.0.666 platform 6.6.6.241)When I navigate to Options > Setup > Email Accounts I get no response, nothing happens. I can't even exit the app. I have to remove the battery to be able to use the device again. This has been a long standing problem with this device. I was hoping to resolve it by reloading everything but there has been no improvement.How do I repair or replace the Email Accounts app?
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May 9, 2011
I am running version 6.0 bundle 2647 --platform 6.6.0.223 While in set up and attempting to open "email accounts" the device either freezes or will not allow me to open the programme?
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Jul 25, 2011
I have just installed the latest update for my Bold 9780 from the Blackberry site. The version now shows 6.0, bundle 2647. I do now encounter a problem. When I access the email setup the device freezes and I can't exit that page anymore. The device has to be turned off, then back on. I did not have this problem prior to the update. Everything else appears okay.I am on the German Telekom network.
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Jan 2, 2012
I connected my Bold9780 to my PC and I was told there was a device upgrade and that it would take some time. I set it off and my computer crashed (power cut). At first all seemed ok, the upgrade seems to have been successfully installed. However I cannot send or receive emails now. I have tried to reconcile and nothing at all happens. If I try to access my email via settings I just get a message saying "Your device has a problem connecting to the internet" and I'm offered RETRY or CANCEL I've retried loads of times without success. The phone and texting work fine but I cannot access any apps either as it just says "server can not be found"
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Jun 24, 2011
I can't remove my email account on my Bold 9780. I have read through a few discussions but can't find anything that works. "Options" has no option for disabling any account.
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Jul 25, 2011
I use a Bold 9780 and have T-Mobile US as a provider. From my Gmail account I get mail sent twice, once from Gmail and once from Unknown. Checked with T-Mobile but did not get a satisfactory response. Ideally, I would like to do away with the extra copy.
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Jul 7, 2011
I have an exchange server account, the mail is configured both on my outlook & BB. when someone sends me an email, I will receive on the BB again when I open the outlook and view the same email, the same email pops again on my BB. Tired of deleting the duplicate emails.
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May 27, 2011
One of my email icons are not showing up on my home screen nor on my menu screen when i press "show all" applications. I've tried taking the battery out for 30 seconds, finding service books (it won't let me send), and i've tried checking if it was hidden, but i didn't know how to check that on the 9780. I've tried looking it up and every post says "from the home screen, press menu and then show all" but there is no regular menu option nor is there a show all.
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Jun 18, 2012
Up until now I have had two personal emails setup and functions. Now realize they are not there. Went to Setup/Email Accounts..and the icon is not there. I can't find anywhere else.Why can't I setup my email on BB? Where is the icon?
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Sep 25, 2011
After changing one of the my email account passwords, I tried to update the info in the set up area but the 'email account' icon doesn't respond (all the others do). I've tried switching off and on and taking out the battery.
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Jan 2, 2010
Just got my new Bold today. An upgrade from the old bold. On that one I had an email icon which was just for my BT emails and I used this rather than the messages one which included everything (aim, BBM, Emails). I don't see this icon on the new Bold. Is it not possible to have it anymore? I don't like having to wade though everything that goes into messages to get to my emails.
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May 9, 2011
My brand new BB Bold 9780 freezes when I answer the phone.I then have to take battery out and re-start etc. Have deleted all unused apps, haven't uploaded any new ones, have upgraded OS6 etc.Does anyone know what else I can do?Bought it in brand new (sealed box) off Ebay so what are my warranty options?
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Oct 17, 2011
I've got a blackberry 9780 and it won't send text messages overseas. Even when I receive an overseas sms and I want to reply, when I click on the SEND button, my phone will freeze and I will have to restart my phone and once it restarts this message will always come << uncaught exception: Application net_rim_bb_messaging_app(145) is not responding; process terminated >>. What does that mean? The phone is originally from telus but I unlocked it and now am with koodo and the monthly plan I took with koodo allows me to send unlimited overseas text messages, so now its like am paying for a service I cant use! I called koodo and they said there system works perfectly.
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Nov 11, 2010
I have just set up my new torch 9860 but when I try to go into email account within set up it just freezes my device. And if I try go into it through option it says 'contact your wireless provider' yet my phone is connected to my wireless router already!!
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Apr 18, 2012
My BB Bold 9780 recently went under to software wipe outs and then had the software uploaded due to JVM Error issues and a blackberry 102 error. Since then i have not been able to get the email wizard set up to accept my password so that i can activate my personal email account. i have a data plan so that is not an issue, but everytime i try to log on i get this message "Sorry, unable to conigtue your session. Please log in again." i have tried this numerous time, have sent the registration again then rebooted to no avail
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Jul 13, 2011
I have a new BB Bold 9780 purchased a month back. I have BIS unlimited plan and should be able to setup 10 email accounts I believe.
The problem I have is with the 'Internet Mail Account' option within the Email Accounts in setup. When I click this option, nothing happens. The option doesn't respond to my click.
I know that I have workaround to setup email account through some links in internet and I have already setup my gmail account through the link. However, I would like to have the facility to add a new account through my mobile itself.
I suspect that the problem is due to an incorrect / failed update of 'Email Setup Application'. The version I have is 6.10.0804.1543
Is there any way to get this program updated ? or to get the 'Internet Mail Account' option working in my BB ? I am unable to delete the program through Application Management as the option of Delete is not present.
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Sep 27, 2011
i have a blackberry bold 9780 and i updates to the new version of facebook but then itwould never work, when ever i clicked on the icon nothing happened so i thought i would uninstall it and then reinstall it again but now the icon wont appear on my menu even though it says it app world that it is installed>
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Aug 21, 2012
this question has been raised by several people, but no matter how much I read I can not find a solution. The problem is raised, but nobody sais: "yes you can do this, by doing this and that," OR "no, you can not do it, it is not possible".I bought a BB 9780 bold in the recent days. I is a used device, I bought it in a GSM store, it was wiped, therefore completely empty. I refreshed OS6 to the latest version, set everything I could, but I can not get 2 applications to work:BB Maps and Windows Live Messenger.
Maps is simply missing, no matter how many times I install it, it is installed. I do not have a BIS data plan yet, I use the general data plan from my provider. Unfortuntely I can not get a BIS at the moment, for technical reasons.As I understand t can be a problem of service books. Not having a BIS however, I can not ask my carrier for BB service books.Any solutions, ideas? (here I mention, that I downloaded BB links app, and it shows the maps app, I could even start it, but it is a blank screen, however it proves the app is there, but problem must be with provisions/authorization).
My other problem is Windows live messenger, which runs perfectly, except for not logging in. When I put my login credentials, it sais: "Service not enabled for this handheld." So it is not working, I am sure it is also a question of provisioning.I used to use BB in past, some with an sometimes without BIS, and both applicatioins worked fine on those devices. This leads me to the conclusion, that the issue is a question of settings, not devices or BIS plan availability.
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Jun 1, 2012
Everytime I browse on my Bold 9930 I receive a little black icon and it freezes. This lasts anywhere from 5 seconds to 30 seconds.
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Jul 22, 2012
In my bold 9780 handset I cant see explorer icon. I have checked show all link also. This has happened after change of service provider.
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Jan 22, 2011
I have got a new one Bold 9780, the first time BlackBerry for me, when setting up the email I am not able to find the option "Internet mail account" but I have only the option "Enterprise account" possible?
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Mar 12, 2010
I keep getting a little blue bell icon with 2 red curved lines up at the top right corner of my screen. I do not have any alarms or alerts set. What is this and how do I get rid of it? (permanently would be nice).
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Jan 4, 2012
So my Bold 9780 has been acting very weird lately. And for some reason I think it has somethign to do with BB Protect. It wanted to do an update while I was in a wifi zone and then thigns started going wrong from that day.So what happens is i'll be scanning thru the icons and they'll just open without me clicking on them. Also, when texting or using bbm, my msg will send without me clicking send. So I will be half done a msg and it'll send. Finally, I've tried to battery out, restore, and all those classic quick fix optoins and they haven't worked.
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Aug 23, 2011
Ive recently bought the bb bold 9780, it was working fine the first week. Now all of a sudden, when i switch the phone on, java script error msg's appear, also which is most frustrating,, my inbox icon has disappeared & i cant send or receive messages. I've even taken it to an o2 guru, they were baffled an hadnt seen it before.
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Jul 3, 2011
How do I create a new (different) icon for my second email account? Currently the only difference between the two existing icons is the verbiage on each one. If I cannot change one of the icons, can I change the color (or something) to make an obvious difference in them? ---Storm 9530.
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Sep 6, 2012
When I go into setup n select email accounts nothiong is heppening, and if I do get in and select internet email it goes back to setup. Is there anyway I can add my email address so I can get emails to my blackberry?
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Sep 9, 2010
i had to do a reset on my phone as it was very slow and kept freezing but now the icon for my blackberry email account has disapeared.
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Jun 14, 2010
The Icons at the bottom on main screen are Messages, E-Mail (new account), E-Mail (old account), SMS and MMS, Contacts, and Calendar. I want the icon for the old E-Mail account deleted, permanently off my phone. Completely gone everywhere from the phone. Any info on this subject will be greatly appreciated.
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Sep 14, 2012
I have activated three email account on my Blackberry 9900 (two outlook accounts and one yahoo account).I have activated one of the Outlook Email account via enterprise activation BES service on my Blackberry 9900.Another Outlook account have been synchronized from my Blackberry desktop manager.Yahoo account is configured with BIS service activation.When I go the Email Account management only the Accounts activated via BES and BIS service from device are visible but not the account synced from desktop.
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Jun 21, 2010
I have a 3710 Fold. There is an annoying ringing bell icon in the top right corner of most of the screens except the main home screen..Im not too sure why it is threre and would like to remove it..
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Mar 23, 2010
I have three email accounts set up on my 8330. I am no longer using one of them, so I deleted it using the email account setup application on the device, as well as going online to my Sprint BlackBerry account and deleting it there. The icon is still appearing on my device, and for some reason, is now the default account for sending emails. Since the account has, in fact, been deleted, emails don't actually go through from this account. It's a huge pain to keep remembering to change the account I send emails from. On a side note - I have also changed my settings to use a different account as my default account - it doesn't make a difference. The settings are right when I check them, but when I test them, the old (deleted) account is still the default. What am I missing?? How can I get rid of this account once and for all? I really don't want to wipe my device and start over...
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