BB Bold :: Can't Access Email Account Management
Jun 22, 2011
I can't access email account management options it gives me an error: "Unable to open email set-up application. Contact your wireless service provider.".The same problem happens when I try to go to Setup Email Accounts - Internet Mail Account the phone freezes or it returns to previous menu "Setup".Blackberry Bold 9780 Sim Free
Software Version: 6.0 Bundle 2534 (v6.0.0.570.Platform 6.6.0.212) - Last Version on Blackberry SiteThis is terrible I don't even can setup another email account or change settings from my default email account.
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Jun 1, 2012
BB curve 9300 6.0 I want to change my e-mail accounts. I've tried going into email account management. A screen requesting user name and password comes up to access e-mail settings. I don't know my user name or password. I've tried various times and sometimes it comes up saying that my password is being sent to my device but I can't find where/how. In the midst of this I've had a crash and then I updated but it is still the same except my e-mail accounts are no longer sending or receiving. I can see them but they don't work so I now need to access the e-mail set up even more.?
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Mar 2, 2012
I cannot log into the Email Account Management of my new Bold 9900. After entering my BB user ID and BB ID password the deivces has a good old think and then tells me: Unable to log in to your BlackBerry ID account. and thats that.
To be clear: Its not the wrong id or pw - I have tried 20 times and the counter that lets you have 10 wrong tries before resetting is not going up. Also I can log in via website using the ID and pw without issue. I have tried taking out the battery (both with device on AND off) and replacing it after 5 minutes.
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May 30, 2011
I change my network from zain to wataniy but all my e mail not work when I try to log on to my old e mail I find my old 4 e mail id but when i try to enter the password to active my e mail give me error "sorry , unable to continue your session please log in again "i try so many times but its not work i call my new ISP he tell me its from the phone we cant do any thing i can't remove my old e mail or active them?
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Nov 13, 2012
I have three email accounts that I was able to access on my Blackberry 9900. I am no longer receiving any of the email from those accounts. This situation has existed for 8-10 days. Any time I try to access my email settings to determine if they need a 'reset' I get a message that states; 'Connecting to email setting....'which continues for some time until it tells me that I do not have access to the server. I am also unable to to access facebook, linkedin and google, all because I 'cannot access the server at this time', or in the case of Google, 'The Google Search App cannot connect'.I have contacted my provider and they have reported that all is OK at this end. All I have is a 'smart phone' that is simply acting as a phone at the moment. Good for calls and contacts but nothing elseI changed my gmail account password on line from my home computer, but have not been able to change it on my blackberry. The other two email accounts have had no changes, but no email for days.
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Jul 7, 2011
I changed my password on my gmail account and cannot access email account to get my blackberry to accept it. When I click on email account under set up it just shows a black clock for a second and it disappears.
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Jan 2, 2012
I connected my Bold9780 to my PC and I was told there was a device upgrade and that it would take some time. I set it off and my computer crashed (power cut). At first all seemed ok, the upgrade seems to have been successfully installed. However I cannot send or receive emails now. I have tried to reconcile and nothing at all happens. If I try to access my email via settings I just get a message saying "Your device has a problem connecting to the internet" and I'm offered RETRY or CANCEL I've retried loads of times without success. The phone and texting work fine but I cannot access any apps either as it just says "server can not be found"
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Jul 25, 2011
I'm not able to access email account setup since installing the latest OS. Is there a way to revert to the earlier version?
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Aug 16, 2011
When I try to access my email accounts, I can't. I go into Setup. Click on Email Accounts. The little clock in the center of the screen show up. That's it. I'm still on the Setup main page and nothing has happened. Sometimes, it will take me to the next page, with the two options: internet mail account or enterprise account. Click on internet mail account. It does nothing. Or takes me back to the main Setup page.
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May 26, 2012
I can't access my yahoo email account from the yahoo website so I can view other folders. Tried using 'help' function but my 9300 won't show security code.
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Mar 19, 2012
I cannot access my email account on iphone after upgrading to OS 5.1.
Info:
iPhone 4, iOS 5.1
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Feb 2, 2010
My hotmail email account does not allow me to always chose access point, its provides a list of known points and if its not available it does not give choice of another. Whereas my ntlworld account (pop account) allows me to set default access point as "always ask".
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Oct 30, 2012
Email Account activation only allows enterprise account to be created. I do not want or have an enterprise account. How can I active my personal email accounts? I want to remove the activation of enterprise account.
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Jul 30, 2011
I swicht between blackberry bold and new model Torch, and can't setup internet email account.I call my provider, they said that I have to setup troghout internet (?) and send me temporary pass (?).
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Mar 30, 2012
I crushed my iPhone and went to download all my info to the new iPhone I could not acess the cloud because it has a old hotmail account and password assigned to it. I still use the hotmail account but the password has been changed and I cannot remember what it.was that long ago. Last November I changed my Apple ID email from hotmail to Gmail..however never changed the iCloud info..it will not let me change it now or acess the cloud ... How is this done ?
Info:
iPhone 4
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Feb 21, 2010
I keep getting an error stating; "Unable to add account. Please check your information and try again."Now, I'm not sure what my Mailbox name is.I was told to log in on my computer's browser to my work email via Outlook Web Access and put the cursor over the inbox to read the name on the bottom of the screen.This is all it reads: "https://webmail.(companyname).com/owa/#. What do I use for the mailbox name?
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Jun 14, 2011
I bought a Curve 8520 today, and I want to set it up to access my existing AOL email account. Is this possible? How do I do it? and why do I keep being asked for an Enterprise Server password/code - what is it and where do I find it. Also, while we're getting all techy, my son has a curve and he has fb, twitter yahoo etc on his download icon, but I don't.
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Jun 25, 2012
Thus I cannot add, modify or remove any mail accounts. I tried to download the Email utility but it does not download either.
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Apr 23, 2012
there is a username and password to access my email account setup and ive forgotten it, so i cannot register any new email again, kindly assist for a way to delete the username and passowrd, i tried reset to factory defalt, it didnt work
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Jun 24, 2014
When I first set up my iCloud acct. on my iPhone 5s (7.1.1), I had a different email address than I do now. In trying to log in, it asks me for a long-forgotten password to this old email.
How can I resolve this???? I can't even delete the account because it requires that same old password first before I can turn off "Find My Phone."
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Jan 11, 2010
When I'm using wifi and try to access my charter email account.I get a communication failure message
Why is this?
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Sep 14, 2012
I have activated three email account on my Blackberry 9900 (two outlook accounts and one yahoo account).I have activated one of the Outlook Email account via enterprise activation BES service on my Blackberry 9900.Another Outlook account have been synchronized from my Blackberry desktop manager.Yahoo account is configured with BIS service activation.When I go the Email Account management only the Accounts activated via BES and BIS service from device are visible but not the account synced from desktop.
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Oct 31, 2012
I have validated my account before but cannot remember the password this time. Blackberry Curve 9330 - 6.0 Bundle 3084 (v6.0.0.719 Plateform 4.4.0.560) Need to know how to reset/retrieve my password word so I can gain access to validate my email account.
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Mar 28, 2010
I'm about to get a 9700 soon and I have a question When you use Hotmail with this phoneIs there an App that you use to access your hotmail account? Or do yo navigate to hotmail through a web browser and send emails that way? please let me know.
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Jul 14, 2012
I recieved a Blackberry message stating I needed to enter my email password on the account which I have been using. I have followed the instruction by entering setup and clicking Email Accounts. On that screen it allows to me two options Internet Mail Account & Enterprise Account. However when I try and click the Internet Mail account nothing happens, it does not let me use this option. I have tried the Enterprise Account and it says "Status: initialzing service" but nothing is happening. (been like this for 30mins)
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Feb 23, 2010
I have a Bold 9700.I am unable to access my work Outlook Account.I have followed the BlackBerry Internet Service site guidance and manually entered the information related to the outlook account and still I can not get access.Am I missing some kind of software that will allow be to access outlook accounts?
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Dec 1, 2011
I just got a Blackberry Bold 9900 yesterday. During the process of trying to set up my outlook email on my phone I accidentally selected setup "Enterprise Email Account" instead of "set up another email account". Now when I go into the setup options and select email accounts it takes me back to the Enterprise setup automatically. I can't find a way to exit that setup and begin the "set up another email" procedure I have tried turning the phone off/on, removing the battery but still automatically takes me to the Enterprise email account setup/login.
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May 13, 2010
I've seen a few post that sort-of answer my question, but none seem exactly right. I have a Bold 9700 and use a BIS to retrieve my personal email from my ISP's POP server. I don't use BES. When I'm at home or at work and have direct access to email, I'd like to turn off my bb email client. How can I do that?
In one post I saw the recommendation Messages > Options > Email Reconciliation > Wireless Reconcile -> set of Off. Is this enough? (I have my BB set up for wi-fi connection when I'm home, in case that makes a difference.)
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Jan 15, 2010
I hope someone can help because I'm losing the will to live over this one!
Device info
Your carrier: o2 UK
Model info and OS version (Go to Settings, then Options, then about): Blackberry 9700 v5.0.0.321 (platform 5.1.0.90)
Apps and free space
File free before and after a battery remove/replace. (Go to Settings, then Options, then status): 128872013 bytes
Did a battery pull fix your issue? No
I bought a SIM free BB 9700 to use with my 02 SIM card. I applied the unlimited BB tariff and proceeded to set up four email accounts into the device which are all for my small business. I waited to do this until I knew the O2 bolt on had been applied correctly.I set the accounts up via the BIS server website which sent them down to the device; seemingly correctly.
I received email correctly for that day and could send as well with everything syncing with my IMAP servers and Outlook.Next morning - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I tried to send down the service books - I sent them but no change.I got my four email accounts working again correctly but had to delete the accounts from BIS and recreate.I could then receive email correctly for the rest of the day and could send as well with everything syncing with my IMAP servers and Outlook.
Next morning the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I then did a complete device wipe.When the device rebooted it seemed to synchronise with the BIS and then my accounts worked again for the remainder of the day.This morning - the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.
I have now created my @o2email address and applied my long standing @hotmail.co.uk address to the 9700 and they work fine - at the moment (we'll see about tomorrow!) to see if they fail as well.I have sent test mails today from the @O2 account and hotmail to each other and also to my main small business account from my BB. The @O2 and Hotmail emails arrive both on the device and (hotmail) on outlook and the main business account arrives on outlook BUT the main business account email does NOT arrive on the device.
I cannot seemingly send anything from my business addresses anywhere (from the device) with the only outgoing addresses that work being the @O2 and @hotmail accounts on the BB - unless I do a device wipe or delete the accounts and recreate.Emails sent from the BB from either @O2 or @hotmail arrive on the BB but not anything sent to the work accounts sent from @O2 or @hotmail from the BB - although the emails sent to the work addresses WILL appear on my outlook...
Speaking to O2 has been tough and they are blaming the server people who host my small business domain and such, although I think it is more than that though I could be wrong.My server people insist it isn't their end, saying they can see from the logs that RIM seems to stop checking for emails at times they detailed when the device stopped receiving emails from one day to the next.
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Aug 30, 2012
How do I delete an email account that does not exist in my email accoutn set up. I deleted all my email accounts from setup but on my homepage the email accoutn still shows up and I cant delete it.
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Jan 7, 2010
I have the Bold 9700 coming from many years of using Palm OS devices.I am running OS 5.0.0.344 I am an Anesthesiologist and use my device for communication but also to keep track of my scheduling and billable activiities. have very few extra app's loaded but consistently run free memory in the 5- 10 MB range. I do notice things slowing down as the free memory drops but no lockups as a rule. My only third party apps are Pocket Informant for scheduling, Epocrates for Pharmaceutical info and HanDBase for BB to keep track of my Billings and professional activities (This works but MUCH slower & is relatively crippled compared to HanDBase on my old Treo 680 but that is another story)I deleted all the games and any unnecessary apps but still have pretty marginal memory. I have also loaded Memory Booster which does not affect these values but may improve performance.I would love to delete all those PNG images loaded with the device but have not been able to find any reliable info on how to do this under OS5.Do I have some sort of memory leaks? Are there any other ways that I could find out which apps are eating up the memory?Any other suggestions that would improve this situation?It baffles me to read of people complaining about not enough apps for the BB when I can barely run what I currently have loaded. (Interestingly, I was able to run all these apps on my old Palm Treo with it's massive 32MB RAM - I know it didn't have to run all that Java wizardry & it was not nearly as good a phone but it is ironic that BB's latest & greatest should be so marginal in its performance)Any suggestions or advice gratefully received.
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