BB Bold :: Cannot Log Into Email Account Management
Mar 2, 2012
I cannot log into the Email Account Management of my new Bold 9900. After entering my BB user ID and BB ID password the deivces has a good old think and then tells me: Unable to log in to your BlackBerry ID account. and thats that.
To be clear: Its not the wrong id or pw - I have tried 20 times and the counter that lets you have 10 wrong tries before resetting is not going up. Also I can log in via website using the ID and pw without issue. I have tried taking out the battery (both with device on AND off) and replacing it after 5 minutes.
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Jun 22, 2011
I can't access email account management options it gives me an error: "Unable to open email set-up application. Contact your wireless service provider.".The same problem happens when I try to go to Setup Email Accounts - Internet Mail Account the phone freezes or it returns to previous menu "Setup".Blackberry Bold 9780 Sim Free
Software Version: 6.0 Bundle 2534 (v6.0.0.570.Platform 6.6.0.212) - Last Version on Blackberry SiteThis is terrible I don't even can setup another email account or change settings from my default email account.
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Jun 1, 2012
BB curve 9300 6.0 I want to change my e-mail accounts. I've tried going into email account management. A screen requesting user name and password comes up to access e-mail settings. I don't know my user name or password. I've tried various times and sometimes it comes up saying that my password is being sent to my device but I can't find where/how. In the midst of this I've had a crash and then I updated but it is still the same except my e-mail accounts are no longer sending or receiving. I can see them but they don't work so I now need to access the e-mail set up even more.?
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Sep 14, 2012
I have activated three email account on my Blackberry 9900 (two outlook accounts and one yahoo account).I have activated one of the Outlook Email account via enterprise activation BES service on my Blackberry 9900.Another Outlook account have been synchronized from my Blackberry desktop manager.Yahoo account is configured with BIS service activation.When I go the Email Account management only the Accounts activated via BES and BIS service from device are visible but not the account synced from desktop.
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Dec 1, 2011
I just got a Blackberry Bold 9900 yesterday. During the process of trying to set up my outlook email on my phone I accidentally selected setup "Enterprise Email Account" instead of "set up another email account". Now when I go into the setup options and select email accounts it takes me back to the Enterprise setup automatically. I can't find a way to exit that setup and begin the "set up another email" procedure I have tried turning the phone off/on, removing the battery but still automatically takes me to the Enterprise email account setup/login.
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Jan 15, 2010
I hope someone can help because I'm losing the will to live over this one!
Device info
Your carrier: o2 UK
Model info and OS version (Go to Settings, then Options, then about): Blackberry 9700 v5.0.0.321 (platform 5.1.0.90)
Apps and free space
File free before and after a battery remove/replace. (Go to Settings, then Options, then status): 128872013 bytes
Did a battery pull fix your issue? No
I bought a SIM free BB 9700 to use with my 02 SIM card. I applied the unlimited BB tariff and proceeded to set up four email accounts into the device which are all for my small business. I waited to do this until I knew the O2 bolt on had been applied correctly.I set the accounts up via the BIS server website which sent them down to the device; seemingly correctly.
I received email correctly for that day and could send as well with everything syncing with my IMAP servers and Outlook.Next morning - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I tried to send down the service books - I sent them but no change.I got my four email accounts working again correctly but had to delete the accounts from BIS and recreate.I could then receive email correctly for the rest of the day and could send as well with everything syncing with my IMAP servers and Outlook.
Next morning the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I then did a complete device wipe.When the device rebooted it seemed to synchronise with the BIS and then my accounts worked again for the remainder of the day.This morning - the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.
I have now created my @o2email address and applied my long standing @hotmail.co.uk address to the 9700 and they work fine - at the moment (we'll see about tomorrow!) to see if they fail as well.I have sent test mails today from the @O2 account and hotmail to each other and also to my main small business account from my BB. The @O2 and Hotmail emails arrive both on the device and (hotmail) on outlook and the main business account arrives on outlook BUT the main business account email does NOT arrive on the device.
I cannot seemingly send anything from my business addresses anywhere (from the device) with the only outgoing addresses that work being the @O2 and @hotmail accounts on the BB - unless I do a device wipe or delete the accounts and recreate.Emails sent from the BB from either @O2 or @hotmail arrive on the BB but not anything sent to the work accounts sent from @O2 or @hotmail from the BB - although the emails sent to the work addresses WILL appear on my outlook...
Speaking to O2 has been tough and they are blaming the server people who host my small business domain and such, although I think it is more than that though I could be wrong.My server people insist it isn't their end, saying they can see from the logs that RIM seems to stop checking for emails at times they detailed when the device stopped receiving emails from one day to the next.
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Aug 30, 2012
How do I delete an email account that does not exist in my email accoutn set up. I deleted all my email accounts from setup but on my homepage the email accoutn still shows up and I cant delete it.
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Jan 7, 2010
I have the Bold 9700 coming from many years of using Palm OS devices.I am running OS 5.0.0.344 I am an Anesthesiologist and use my device for communication but also to keep track of my scheduling and billable activiities. have very few extra app's loaded but consistently run free memory in the 5- 10 MB range. I do notice things slowing down as the free memory drops but no lockups as a rule. My only third party apps are Pocket Informant for scheduling, Epocrates for Pharmaceutical info and HanDBase for BB to keep track of my Billings and professional activities (This works but MUCH slower & is relatively crippled compared to HanDBase on my old Treo 680 but that is another story)I deleted all the games and any unnecessary apps but still have pretty marginal memory. I have also loaded Memory Booster which does not affect these values but may improve performance.I would love to delete all those PNG images loaded with the device but have not been able to find any reliable info on how to do this under OS5.Do I have some sort of memory leaks? Are there any other ways that I could find out which apps are eating up the memory?Any other suggestions that would improve this situation?It baffles me to read of people complaining about not enough apps for the BB when I can barely run what I currently have loaded. (Interestingly, I was able to run all these apps on my old Palm Treo with it's massive 32MB RAM - I know it didn't have to run all that Java wizardry & it was not nearly as good a phone but it is ironic that BB's latest & greatest should be so marginal in its performance)Any suggestions or advice gratefully received.
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Jun 1, 2012
I've just upgrade may BBM to the 7.0.0.126 version a couple days ago. And it was work.
But today, when I go to the options menu (at BBM), I can't find the Back Up Management Menu. how can I back up my BBM contact remotely?
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Jan 28, 2012
im not getting call management options like call forwarding , call waiting under main menu -> Options?im running OS 6 bundle 3084.
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Sep 6, 2014
How do I backup or copy an email account or individual emails from a former employer on my iPhone 5s. I can open the emails, but don't have access to the server - just messages on iPhone.Â
Info:
iPhone 4S, iOS 7.1.2
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Mar 21, 2012
Lets say if I have a new email i would like to use and would like to delete the old one off my iphone but it has all of my contacts on it, how do i transfer those contacts, notes, and calendars, to the new email account?
keep in mind that if i delete the email acount with the contacts, the contacts will no longer be on my phone as well as the notes. is there a way for me to transfer the contacts from the old email account to the new one so i can remove the old email account? too much spam.
Info:
iPhone 4, iOS 5.0.1
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Oct 19, 2010
I just bought a Brand New Unlocked BBB 9700 T-Mobile, its unlocked so I can use with any GSM.But I have a problem, I cant create new email account [gmail,yahoo,msn] and this make me to worry about.I just go to settings > setup wizard > email setup > after I see only blackberry enterprise server, which I dont need this, but if I continue ask me for email and password... also I see and PIN number there.
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Oct 6, 2012
I am trying to set up two blackberry bold phones to one email address. When one is connected and I hook up the second one it deletes the first one and vice versa. I use to have two BB phones linked to one email but when we upgraded one phone it will not link now.
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Nov 27, 2012
I just bought 9900 and tried to set up email account. Even if I click Email Accounts Icon in Set up menu, it does not go through.
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May 15, 2012
I have buyed a Blackberry Bold 9700 from a friend. Now, he has already registerd a E-mail account on this phone, so how do i delete this account and add a new one, mine?
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Mar 18, 2011
I have a BB Bold 9780. I am trying to configure my e-mail account. After entering the password of the account I get the following message: Sorry, unable to continue your session. Please log again.
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Apr 18, 2012
why my phone suddenly stopped receiving emails from both my accounts. I used to live in portugal and i moved to peru, two months ago. I had my phone unlocked from my portuguese operator so i could use it in Peru. When i got here i boght a sim card from a peruvian operator and everything was fine for the 2 fisrt months and now i haven't received emails since the 9th april and i've already reseted the phone and nothing. The thing is when i go to set up an email account, happens two differente things: sometimes i only can choose the option create an email acount by an entreprise server....and i don't have that...so i go to the option creat an email account and nothing happens...it just stays there like i haven't pressed that option....and there are days that i can't even get in the option email accounts....
how is this possible? everything was going fine...there's no reason for this to be happening.. and my operator in peru says they can't do anything because it's a handicap from the cell phone..
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May 17, 2012
Cannot connect to my mac email account with my Playbook and now my bold 9900. States, " Activation request failed. A service connection is unavailable."
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Sep 7, 2011
So I bought an unlocked (so it's free to insert whatever carrier I choose) Blackberry, Indonesian version few months ago and went to the USA. Here, I was given an AT&T number, permanent number from a family plan, and I wanted to set up an email account. However, when I got to the Setup > Email Accounts, I was only given two email options, both of them were supposed to be the email accounts of the previous user of my permanent number right now. I was confused since I cannot add nor erase the email accounts which are not mine, and when I went to to blackberry site to activate my blackberry email accounts online, the site just keep on posting error messages.. I logged on to the AT&T site and found nothing that can change the email account setup for my blackberry.
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Mar 12, 2012
I have Verizon as my carrier, and @SBCGlobal as my e-mail account. I received the following message on Friday at 5:00 PM - This email account is not currently accessible by your Blackberry device, so you may be experiencing a delay in email delivery.
Reading other forums, they said to go to my email accounts, and verify. I did not see a "Verify" option. Any ideas on how I can get my email linkage back?
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May 30, 2011
I change my network from zain to wataniy but all my e mail not work when I try to log on to my old e mail I find my old 4 e mail id but when i try to enter the password to active my e mail give me error "sorry , unable to continue your session please log in again "i try so many times but its not work i call my new ISP he tell me its from the phone we cant do any thing i can't remove my old e mail or active them?
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Mar 14, 2012
I can't add any email accounts to my 9900. I have followed all the general instructions i.e. settings, then email accounts...When I do this a screen appears thats says no accounts added and underneath an option to add Enterprise account? Which I don't have, this seems to be the only account that can be added.
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Nov 7, 2012
I am a new user of BlackBerry (bold 9780). Since I have it I wasn't able to set up an Email account. When I click on "Email Accounts" in the setup, sometimes it brings me to the next step and sometimes nothing happens. In the case it bring me to the next step, when I click on "Internet Mail Account" it brings me back to the previous step. I have already contacted my provider and removed the battery several times but nothing changed.
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Apr 23, 2011
i tried moving my email account from my old device to this new one but its not moving...i validated it and it say it's been successfully validated but its not moving?
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Oct 10, 2011
if your firewall is enabled and grayed out by your IT department, will this prevent me from using a personal email account?
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Aug 13, 2011
i have a gophone (prepaid) account. im using a bold 9700. is it possible to set up a blackberry email account so i can access blackberry app world
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Aug 14, 2012
I bought unlocked blackberry and the only option it shows is to activate enterprise account. In advanced options > Enterprise Activation it shows PIN# and Status: Not Activated. Can you tell me if I can set up email to my personal account. The first step you wrote was to remove user from BES, but I have no idea why my BB has BES at all, I bought it this way.. Can you explain your steps in more detail for BB Dummy like me
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Dec 12, 2011
how to delete an email account. When I go into set up and choose Email Accounts, it will not go into it.
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Jul 22, 2011
I already have a personal aol email account set on my phone, however, i also have another personal email account through my school I want to setup on my phone. I go to setup wizard, select email account and when i click on create a new Blackberry email account it just takes me back to the previous screen.
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Sep 30, 2012
I have received an email asking me to validate my email account - I had changed my broadband to infinity which I suspect has been detected by Blackberry. Which password do I use to do this? I have tried (and reset) my blackberry ID password; tried my service provider password and neither work!!
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