BB Bold :: Can't Add Email Account(s) To 9900
Mar 14, 2012
I can't add any email accounts to my 9900. I have followed all the general instructions i.e. settings, then email accounts...When I do this a screen appears thats says no accounts added and underneath an option to add Enterprise account? Which I don't have, this seems to be the only account that can be added.
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Aug 8, 2012
how to go about deleting an email account from my 9900 Bold. I have tried reading the explanation in the knowledge base, but I cannot even figure out how to Log in to the BlackBerry Internet Service account.
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Aug 3, 2012
I have recently changed my email address and need to update this on my Bold 9900. I go in to Setup > Email Accounts and tap/click on Internet Mail Account, however it does nothing. I have previously used this feature to add/amend email details. It allows me to click on Enterprise Account, but when I click on Internet Mail Account nothing happens. Have rebooted device a couple of times and get the same problem.
Device Details:
Blackberry 9900
7.1 Bundle 1149 (v7.1.0.342, Platform 5.1.0.276)
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Nov 4, 2011
I cannot create a new e-mail on bb bold 9900 handsets. I got error message. "An error occurred during email account validation. Please check your information and try again."
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Feb 7, 2012
I receive my Gmail emails on my Bold 9900. Problem is, if I've read the new emails on my computer first, they still show up as unread emails on my Bold.Is there a setting I can use that will make it so that if I've read emails on another device, the emails will no longer show up in the notification bar? As it is right now, all new messages show up in the notification bar, despite having read the emails already on my computer.Also, there is 1 Facebook notification that won't go away. There's nothing in the notification center, and I've opened and refreshed Facebook, but that 1 notification is still there.
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Feb 14, 2012
I am trying to modify the settings of an email account I have set up. Using Setup/email accounts it requests an ID Username and password. I have typed in I believe valid user ID and password and get the message "unable to log in to your Blackberry ID account". This is a different message to that if I type the worong password as that says "the user name and password do not correspnd to a valid balckberry ID". I've tried resetting the password and I can log into the web site using my ID and passord, but not my phone.
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Dec 19, 2011
Every time i try to verify my BlackBerry ID on my Blackberry smartphone Bold 9900, i get a notice "Unable to log in to your BlackBerry ID account". I have reset my password, but the note still persists
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Sep 30, 2011
i can not login to my blackberry id acount form my 9900 i keep geting masseg that unable to login to your blackberry id
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Apr 6, 2012
I recently changed my BlackBerry device and ever since, I have not been able to log in to my BlackBerry ID account from the new device (Bold 9900). I reset the password from my PC and used the new password on my new device and I keep getting the following message: "Unable to log in to your BlackBerry ID account" How can I fix this problem as I am not able to install any updates or install apps from BlackBerry App World.
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Sep 14, 2012
I have activated three email account on my Blackberry 9900 (two outlook accounts and one yahoo account).I have activated one of the Outlook Email account via enterprise activation BES service on my Blackberry 9900.Another Outlook account have been synchronized from my Blackberry desktop manager.Yahoo account is configured with BIS service activation.When I go the Email Account management only the Accounts activated via BES and BIS service from device are visible but not the account synced from desktop.
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Dec 1, 2011
I just got a Blackberry Bold 9900 yesterday. During the process of trying to set up my outlook email on my phone I accidentally selected setup "Enterprise Email Account" instead of "set up another email account". Now when I go into the setup options and select email accounts it takes me back to the Enterprise setup automatically. I can't find a way to exit that setup and begin the "set up another email" procedure I have tried turning the phone off/on, removing the battery but still automatically takes me to the Enterprise email account setup/login.
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Jan 15, 2010
I hope someone can help because I'm losing the will to live over this one!
Device info
Your carrier: o2 UK
Model info and OS version (Go to Settings, then Options, then about): Blackberry 9700 v5.0.0.321 (platform 5.1.0.90)
Apps and free space
File free before and after a battery remove/replace. (Go to Settings, then Options, then status): 128872013 bytes
Did a battery pull fix your issue? No
I bought a SIM free BB 9700 to use with my 02 SIM card. I applied the unlimited BB tariff and proceeded to set up four email accounts into the device which are all for my small business. I waited to do this until I knew the O2 bolt on had been applied correctly.I set the accounts up via the BIS server website which sent them down to the device; seemingly correctly.
I received email correctly for that day and could send as well with everything syncing with my IMAP servers and Outlook.Next morning - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I tried to send down the service books - I sent them but no change.I got my four email accounts working again correctly but had to delete the accounts from BIS and recreate.I could then receive email correctly for the rest of the day and could send as well with everything syncing with my IMAP servers and Outlook.
Next morning the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I then did a complete device wipe.When the device rebooted it seemed to synchronise with the BIS and then my accounts worked again for the remainder of the day.This morning - the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.
I have now created my @o2email address and applied my long standing @hotmail.co.uk address to the 9700 and they work fine - at the moment (we'll see about tomorrow!) to see if they fail as well.I have sent test mails today from the @O2 account and hotmail to each other and also to my main small business account from my BB. The @O2 and Hotmail emails arrive both on the device and (hotmail) on outlook and the main business account arrives on outlook BUT the main business account email does NOT arrive on the device.
I cannot seemingly send anything from my business addresses anywhere (from the device) with the only outgoing addresses that work being the @O2 and @hotmail accounts on the BB - unless I do a device wipe or delete the accounts and recreate.Emails sent from the BB from either @O2 or @hotmail arrive on the BB but not anything sent to the work accounts sent from @O2 or @hotmail from the BB - although the emails sent to the work addresses WILL appear on my outlook...
Speaking to O2 has been tough and they are blaming the server people who host my small business domain and such, although I think it is more than that though I could be wrong.My server people insist it isn't their end, saying they can see from the logs that RIM seems to stop checking for emails at times they detailed when the device stopped receiving emails from one day to the next.
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Aug 30, 2012
How do I delete an email account that does not exist in my email accoutn set up. I deleted all my email accounts from setup but on my homepage the email accoutn still shows up and I cant delete it.
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Jul 25, 2012
I had my email on my blackberry bold 9900 and 2 days ago my battery died on me so when i got home and plugged it in blackberry desktop came up saying i had an update so i updated it,and then everything on my phone was gone.. So i restored it back to its old self and now for some reason i dont have email account managment now and im not getting any emails on my phone.
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Aug 15, 2012
I have a client who has moved onto a new handset, he's set to synch messages as old as 90 days.Hand set only synchs messages since the setup (welcome BB email).
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Jul 17, 2012
I already had an email account on my bold 9900 but recently i changed my password and now bb email wants me to go to setup and verificate my new password. The problem is that whenever i go to setup and click on email account and then Internet Mail Account nothing happened. It's not responding, and i can't do anything about my email, delate it, nor add new one.
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Mar 16, 2012
How often does the email update on the Bold 9900? I have a pop account and a Hotmail account.
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Feb 4, 2012
i just started using bold 9900 and i want to set up my mail. the problem is when i want to setup the email it will always ask for enterprise activation. i want to setup an internet mail. i look up a video by vodaphone in Internet and the setup is different than mine.
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Jan 24, 2012
I want to set up my work email (Microsoft Outlook) on my Blackberry. Every time I try to enter the details it tells me the details are incorrect and I need to check them. They are not incorrect, I have double checked all the details. It is a POP/IMAP account. I have all the required details, incoming server, username, passwords etc.It also claims the server is down when I try to enter the details, this is also unture. Please could someone tell me how to sort this, I need work emails on my phone and as we are a small company have no IT department so to speak.
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Aug 9, 2012
I have recently got in to a huge depression after my email couldn't be configured to my Bold.I have a domain email. When I try to set up my email on the device it says to contact the server but in the server the confirgurations are ok.On the same note my staff uses a blackberry Germini 8520i. He can run the same domain email on it.I was comparing this and found out that in his phone you can configure ports.I am really in need of a professional assistance.My Network Service provider Digicel technicial team cannot even get this confirgured as they say the server some how is blocking the email to confirgure. I tried to configure the same email on a windows 7.5 phone and it works perfectly in that phone
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Nov 7, 2012
I can't send any email from my blackberry B9900 , but can receive email.
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Sep 6, 2014
How do I backup or copy an email account or individual emails from a former employer on my iPhone 5s. I can open the emails, but don't have access to the server - just messages on iPhone.Â
Info:
iPhone 4S, iOS 7.1.2
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Sep 11, 2012
if my phone is locked , when i receive an email it unlocks itself, is there any settings i can change?
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Mar 25, 2012
I bought new BlackBeryy 9900.An i would like to add some email account. I created Blackberry ID.But in SETUP-Email Accounts i have option ONLY ffor enterprise account.How i can get rid of it since i don't have password and account, or where i can get account and password and who is administrator? is that girls who are working in T-Mobile, they can give, or who, Can someone explain me?
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Sep 8, 2011
I am using a new Blackberry Bold 9900 and I have been facing this problem. I can download emails on my phone but I can't view the attachments (jpg, pdf) which came together with the emails.
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Jun 20, 2012
how to delete an email address from a BB 9900 please? I have tried all ways to delete the email address and have been unsuccessful. Am getting very frustrated now as the phone needs to have all info removed due to sale. Have managed to delete all information apart from the email address.
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Jul 4, 2012
About a month ago I had a severe system crash and had to re-install BB 7.1, once it was re-installed I used Blackberry Protect to get all my settings back. For some reason since then my phone will not send or recieve email even though it shows I have an email account set up on it. When I go to Setup and try to click on "Email Accounts" nothing happens MOST of the time. Sometimes I can get into the next screen but it won't let me open the BIS only the BES. I have searched and searched and used a few of the remedies I have seen on here and none of them have worked. I have the approriate data plan as email worked fine BEFORE the system crash, I have "registered" it and re-sent the data packs and everything else. I just can't get past the one screen to get INTO the settings. I have tried mobile.blackberry.com, chose Canada but there is NOTHING there to change any email settings.
Running 7.1 on a BB 9900 with Telus in Alberta Canada
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Oct 5, 2011
My bold 9900 e-mail set up always automatically come up after leave it for a while or after unlock screen, I have all e-mail seup already. Also try remove all e-mail and setup again this problem still exist, very annoy.
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Mar 16, 2012
I have had my BB for around 2 weeks ago and up to now have had no problems. Now all of a sudden today it keeps asking me to validate my email. I have done this several times and get the message that validation has been successful. A couple of minutes later it asks me to do it again!I have deleted my email account and re-added it aswell as do the battery pull but still no success. I rely heavily on my phone to get emails through but it won't work.Can anyone advise me what to do or what the problem might be? I have a gmail account but there isn't any problems with that.
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Jan 11, 2012
I can't open any email attachments on my 9900. I have followed the online advice but it just keeps saying "more request cannot be completed? Service book info not found". I have sent the service books but still no good.
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Aug 23, 2011
I used to have my Microsoft Outlook Web Access email on my Blackberry. Now that i upgraded to the 9900 i cant figure out how to get it. I was following KB03133, however i never get the link "I will provide the settings" . Telus wont allow me to use the web login, so i cant access it that way.
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