BB Bold :: Setup For BIS Email Not Working On 9900
Jul 4, 2012
About a month ago I had a severe system crash and had to re-install BB 7.1, once it was re-installed I used Blackberry Protect to get all my settings back. For some reason since then my phone will not send or recieve email even though it shows I have an email account set up on it. When I go to Setup and try to click on "Email Accounts" nothing happens MOST of the time. Sometimes I can get into the next screen but it won't let me open the BIS only the BES. I have searched and searched and used a few of the remedies I have seen on here and none of them have worked. I have the approriate data plan as email worked fine BEFORE the system crash, I have "registered" it and re-sent the data packs and everything else. I just can't get past the one screen to get INTO the settings. I have tried mobile.blackberry.com, chose Canada but there is NOTHING there to change any email settings.
Running 7.1 on a BB 9900 with Telus in Alberta Canada
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Jul 17, 2012
I already had an email account on my bold 9900 but recently i changed my password and now bb email wants me to go to setup and verificate my new password. The problem is that whenever i go to setup and click on email account and then Internet Mail Account nothing happened. It's not responding, and i can't do anything about my email, delate it, nor add new one.
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Feb 4, 2012
i just started using bold 9900 and i want to set up my mail. the problem is when i want to setup the email it will always ask for enterprise activation. i want to setup an internet mail. i look up a video by vodaphone in Internet and the setup is different than mine.
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Oct 5, 2011
My bold 9900 e-mail set up always automatically come up after leave it for a while or after unlock screen, I have all e-mail seup already. Also try remove all e-mail and setup again this problem still exist, very annoy.
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Nov 21, 2012
I recently got a Blackberry Bold 9900 and went to "create account" but made a typo in the initial account email setup. (I entered in "jamed" instead of "james" to have it sync with my email. I cannot see any way to fix this (I'm very new to blackberry)
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Aug 12, 2011
When I try to setup my email on the 9900, I am given a "Email setup application is temporarily unavailable, please try again later" message. It has been doing this since I got the device.
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Jul 31, 2012
I am having problem in setting up my email. As soon as I go to setup email it gives me an error "Your device encountered a problem with this applications server".When I try to upgrade my software on 9900 it give me an error : your Blackberry desktop software failed to validate your blackberry device update"
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Nov 4, 2011
Recently I had to change my gmail password and now I am not able to receive email on my device. I am using the bold 9700 and upgraded to OS 6. When I go into setup manager and I click on email nothing happens. Is there any way I can either delete the old inbox that was on my phone and resetup a new email box, or change my password on the device so that I can get my email working again.
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Apr 12, 2012
Last week Verizon had an interuption in e-mail service.I received a notification on my Blackberry that I needed to verify my Password.I tried, but recevied a message saying email setup application is not available.I have tried numerous times since then to no avail.I even tried rebooting my phone. I'm not sure if it is a Blackberry issue or a Verizon issue.
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Nov 28, 2011
I want to delete an email account on my Bold 9700. I click on setup, email acccount, internet mail account then nothing happens other than it takes me back to the set up menu screen. Seems to be stuck in a loop. I recently downloaded the new 6.0 OS.
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Dec 31, 2011
After upgrading to OS 6.0, I can not access my email setup wizard to change a password. I have the icon in my setup menu, but clicking it does nothing.
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Jul 31, 2012
Having issues viewing web pages that are not setup for mobile applications. I figured out to change the font settings so I can reed print, but adjusting and readjusting the touch screen by pinching and zooming in is not practical, each time I click on a link, I lose the setting Ibrowsing just adjsusted, and I have to do this all over again. By doing this 9 times out of ten My phone goes to a ling I have no intrest in viewing, my BB curve was a lot better at browsing web pages than this model of phone.
1. Can I turn off the touch screen?
2. How I do adjust my browser settings so that pages load with having to zoom in or out?
3. Having issues with the phone locking up while texting and viewing web pages, the cell bar (strength ) freezes up at the same time as the phone, i suspect its the battery, but pulling it each time the phone locks up will leed to the phone flying, never to return.
4..Im tired of viewing the hour glass app as the phone decides if its going to worl or not, I have two weeks warenty left and ruuning a up to date black berry operating system.
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May 31, 2011
I have recently gone through a new update and now I cannot access my email accounts to change my passwords. I am required to change my passwords every 90 days so I am familiar with the process and since the update I ran on Friday May 27th, I can go to "setup", and select "Email Accounts", and then it just tells me that "Updates are ready for your device." I am able to select either "yes" or "no", but either option takes me back to the "setup" menu. Is there a way I can uninstall the most recent update, or is there a way to fix this issue?
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Dec 4, 2011
i have been using email service for more than a year now through my BB storm 2 (9520) recently i got a message that i need to verify my email password and as i did that through email set up i got the pop up msg as " email address and password do not match " however when i use my mail on laptop it works with the same password. i formatted my phone also still it wont work?
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Oct 28, 2011
I just got a new Blackberry Torch 9860, before I had a Bold 9800. I had two different e-mail addresses set up on the Bold, but for some reason I can only set up one of them on the new Torch. The e-mal address that is connected with my blackberry ID can not be set up anymore.
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Nov 6, 2011
Trying to get my email account onto my Blackberry Torch 9800.I go into Setup and select Email Accounts. Then it goes straight into "Enterprise Activation" , after watching the demo video on this there should be an option to choose Internet accounts, but this step is getting skipped with no way to go back.
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Jun 29, 2012
before we get into the details:
-I have a BIS-enabled data plan
-I have tried doing a software update
-I've tried battery-pull
-I have tried re-sending the service books/host routing table
My phone crashed on me the other day. After letting it reset, I am unable to setup email. When I go to Setup-Email Accounts- and then click on Internet Email Account, the phone does not respond. It only responds when I click Enterprise Email.
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Jul 14, 2010
I need some help setting up my Blackberry Bold 9000. I bought it off of Ebay and I have already wiped with memory. I need help setting up my email account and all of that stuff. When i try to set up a personal email address the only option I get is for setting up a Work email. This is what it says "I want to use a work email account with a BLackberry Enterprise Server"
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Feb 27, 2010
I'm trying to set up my personal email on the 9700, but it seems that i have only one option, Blackberry Enterprise Server option. Is that suppose to be that way? I don't seem to have the " I want to create or add an email address" option.
Im using a Bold 9700, v5.0.0.442(Platforms 5.1.0.121)
Carrier: M1(Singapore)
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Feb 5, 2012
Have been using my E6 for month with no issue. Friday my email stopped downloading from hotmail. I deleted the mail setup however now it won't set up. Have tried to set up a gmail as well with no success. It goes to configure the mailbox and then I get "unable to connect with the information provided. Try again". It has been doing this since Saturday 4th Feb.. I have upgraded the software on the phone and reset factory settings with no success.
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Jul 17, 2010
I received my E72 today with the latest firmware update 031.023. I tried to set up email many times. A message shows up "No email mailboxes defined. Create a mailbox?" I click yes and then I either go to Hotmail or Gmail to setup the account. After I enter the username and password, a message shows up "detect email settings" and the screen goes right back to the [Email] screen. I do not see a separate application to check my gmail or hotmail emails and then it goes back to the beginning with a message asking me to create a mailbox.
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Sep 6, 2011
I have a Blackberry Curve 9300 which was working fine until I put my Sim card into the previous BB 8900 to remove data etc as I am going to trade it in. I performed a wipe on the previous BB and was pleased with the result until I put my Sim back in the 9300 and discovered I now have no email setup. When I try to enter the setup email wizard it just freezes, if I'm redirected there its the same. Am just reinstalling OS 6 bundle 2647 in the vain hope that it might work but am not convinced.
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Jun 3, 2011
i had an email set up on my BBerry 9700?wanted to try it out so he popped his virgin simcard in the phone. When i returned my sim card in there, everything but my Email wasn't showing up.I try and go into the Email setup wizard and it wont even allow me to do so.I get an error that says "There was an error trying to access the service. Please Try again. Contact virhin Mobile at 1 888 999 2321 or 611..
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Mar 6, 2012
I just updated the software on my blackberry last Saturday (March 3), and I haven't received any emails since. I have went to Setup> Email Accounts and entered in my password to verify my account and it brings me to a screen that says "Sorry, unable to continue your session. Please log in again." Once I press OK it takes me back to the Setup main screen.
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Nov 14, 2012
My blackberry torch 1 email account setup is not working..how can I fix it?
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May 13, 2010
Everytime i go to Setup->Email Setup->it says "i want to use a work email account with a Blackberry Enterprise Server"as i have no other option, i click next..then it asks me if i have an Enterprise Activation password.I dont have one, and i dont know how to get one.Even when i click yes, it asks for my email id and password, and an activation server address.
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May 14, 2011
Since I have installed this last OS ipgrade on BB TORCH, (6.0 offer 1907), I cannot access anymore the mail set up. Clicking on the icon bring me sometimes to the choice for personnal email or enterprise and when I click on personal, I come back to the menu. Sometimes I canot even go to thi screen and I stay at the menu level.
I have my emails set up correctly for the blackberry web site, and I sent the service book to my mobile. I get emails working correctly.
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Nov 23, 2011
I cannot setup email in my curve 8520 as it doesn't have email setup option
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Oct 25, 2012
Have setup Email on the Bold 9900 to access Yahoo Email. access to the Inbox is working fine. How do you access the other folders in the Yahoo account?
I have my incoming Yahoo mail filtered to different folders, so I have new mail in different folders, which at present I can't see on the Bold.
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Nov 2, 2012
I ran over my Blackberry 9300 with my wheelchair! Bought a Blackberry Bold.I am trying to set up my email but it doesn't work because "there is another blackberry with the same email address,etc". What do I do?
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Feb 3, 2012
everything was fine until this morning. after syncing my bb bold 9780, they prompted me to update my blackberry system software. after i have done so, the phone did a long "reboot" and i realised after that all my email accounts are gone. and i have to set them up again.
however after i go to SETUP, i click on EMAIL ACCOUNTS and then INTERNET MAIL ACCOUNT, it goes back to the SETUP page, every single time. And when i select Exit Setup, the phone freezes. When it freezes, i will take out the battery and try again but the same thing happened every single time!
was it something to do with the software? and more importantly, can anyone tell me what i can do to set up my email accounts?
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