BB Bold :: 9900 Can't Log In To BBID Account From New Device
Apr 6, 2012
I recently changed my BlackBerry device and ever since, I have not been able to log in to my BlackBerry ID account from the new device (Bold 9900). I reset the password from my PC and used the new password on my new device and I keep getting the following message: "Unable to log in to your BlackBerry ID account" How can I fix this problem as I am not able to install any updates or install apps from BlackBerry App World.
Orange sent me a new sim as I've had issues with reception dropping.so received new sim, put in my phone monday (16/4) when I was advised it will be activated.When I try to enter my logon and password to the BBID screen that comes up, nothing happens.I get a please wait message, nothing further happens.Called orange who were pretty much useless, told me to wait until 8pm last night (17/4) as my new sim should be activated with blackberry by then.I've tried removing battery & removing sim various times for various amounts of time.today I still cannot get into my phone, my BBID is def correct.Really do not want to wipe my phone and start all over.
I cannot login to my BBID on my Torch 9860. I'm using the correct password and username, but I get a message saying "can't login to account". With the same username and password I can login to the account on my pc. I've changed the password several times, thinking I had forgotten it, but the result is the same every time.
So I had to replace my phone. I did a device switch using BB desktop. My BBID will not work. It will not even accept my ID as valid. This happened the last time I broke my phone too. I was not able to restore my ID then either and had to make a new one. I don't want to do that again. I'd acatually like to recover both so I can get all the apps I have paid for back...
Actually none of my emails work... they did when I first activated the phone, now nothing. Texts work but not any Email.
I am trying to modify the settings of an email account I have set up. Using Setup/email accounts it requests an ID Username and password. I have typed in I believe valid user ID and password and get the message "unable to log in to your Blackberry ID account". This is a different message to that if I type the worong password as that says "the user name and password do not correspnd to a valid balckberry ID". I've tried resetting the password and I can log into the web site using my ID and passord, but not my phone.
I can't add any email accounts to my 9900. I have followed all the general instructions i.e. settings, then email accounts...When I do this a screen appears thats says no accounts added and underneath an option to add Enterprise account? Which I don't have, this seems to be the only account that can be added.
Every time i try to verify my BlackBerry ID on my Blackberry smartphone Bold 9900, i get a notice "Unable to log in to your BlackBerry ID account". I have reset my password, but the note still persists
how to go about deleting an email account from my 9900 Bold. I have tried reading the explanation in the knowledge base, but I cannot even figure out how to Log in to the BlackBerry Internet Service account.
I have recently changed my email address and need to update this on my Bold 9900. I go in to Setup > Email Accounts and tap/click on Internet Mail Account, however it does nothing. I have previously used this feature to add/amend email details. It allows me to click on Enterprise Account, but when I click on Internet Mail Account nothing happens. Have rebooted device a couple of times and get the same problem.
Bought a new Blackberry 9900 Bold and migrated contact data from old IPhone. Was working OK except that incoming calls were not showing contact name. Tried to hard boot by taking out battery and SIM and reinserting. The devise took to Blackberry id screen. Aftet putting the password showing "Please wait" sign and not logging in.Tried logging in with same password on the computer and password OK. Very frustrating. Read about Data Wipe option - not sure if that would remove all contact list. Any other option ? Dosn't seem a fix available.
I cannot create a new e-mail on bb bold 9900 handsets. I got error message. "An error occurred during email account validation. Please check your information and try again."
I know there is Blackberry Protect come with the device after Blackberry OS7. And the device will be asked to wipe its data if I change to another SIM card (without data access). Is there anyway that I can change the SIM card bypassing that if the SIM card does not have any internet connection?
I just got a bold 9900. Problem is that the device reboots when using GPS. So I turned turned location services to off. I tried to upgrade the OS to v7.1.0.714. Still no chance in using the GPS without the device rebooting. I wiped the device and again same problem.
People most often send the phone back to the mobile carrier but I was wondering if any other solution exist?
I switched to new Bold 9900, need to switch my blackberry email address from old device to new 9900, No problem switching my non blackberry email address. It will not let me reload my previous blackberry address, wants to add a 1, 2, or a 3 to my name. I guess I need to ell the Blackberry server my new device.
So I am trying to update my bold through blackberry desktop manager and it has been stuck on the instal phase model 656 of 888. It also says that I can not unplug it mid instal or my phone will become unusable. I am truly stuck here and do not know what to do. I need to unplug my phone. I am fine operating it on the old software but I am just scared that if i unplug it my phone will be fried.
my blackberry 9900 says there is no media card inserted in device but it is inserted. i have formatted it on pc pulled the battery and anything else i could try that has been recommended the card is recognized on pc it is my card from my old blackberry which it worked fine?
I have done a clean install of Desktop Software 7.1 but when I connect my 9900 the PC looks for the driver for the rim composite device but can't find it.
I have followed all of the troubleshooting tips but DM manager still won't respond when my new 9900 is connected. I have no problems connecting my 9700 and PlayBook.
How can I move icons to the main screen on Bold 9900 device so when I turn on the device the icons appear. Currently, I have to touch arrow at bottom middle of screen and swipe up to have the icons appear.
did anyone else have a problem with your email account after updating your Bold device software? I just update to version 6.0 Bundle 2949 and I am not receiving any Email and the software does not allow me to access the Email setup! I tried already to restore the phone setup using the restore function of Blackberry Desktop but without succes!
I'm trying to set up an additional e-mail address, but when I try to access the set up menu, the BB tells me my user name is not valid, and must be at least 4 characters long. The user name I have on record is my gmail address which is much more than 4 characters. How do I proceed to access the set up menu?
I hope someone can help because I'm losing the will to live over this one!
Device info Your carrier: o2 UK Model info and OS version (Go to Settings, then Options, then about): Blackberry 9700 v5.0.0.321 (platform 5.1.0.90) Apps and free space File free before and after a battery remove/replace. (Go to Settings, then Options, then status): 128872013 bytes Did a battery pull fix your issue? No
I bought a SIM free BB 9700 to use with my 02 SIM card. I applied the unlimited BB tariff and proceeded to set up four email accounts into the device which are all for my small business. I waited to do this until I knew the O2 bolt on had been applied correctly.I set the accounts up via the BIS server website which sent them down to the device; seemingly correctly.
I received email correctly for that day and could send as well with everything syncing with my IMAP servers and Outlook.Next morning - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I tried to send down the service books - I sent them but no change.I got my four email accounts working again correctly but had to delete the accounts from BIS and recreate.I could then receive email correctly for the rest of the day and could send as well with everything syncing with my IMAP servers and Outlook.
Next morning the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I then did a complete device wipe.When the device rebooted it seemed to synchronise with the BIS and then my accounts worked again for the remainder of the day.This morning - the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.
I have now created my @o2email address and applied my long standing @hotmail.co.uk address to the 9700 and they work fine - at the moment (we'll see about tomorrow!) to see if they fail as well.I have sent test mails today from the @O2 account and hotmail to each other and also to my main small business account from my BB. The @O2 and Hotmail emails arrive both on the device and (hotmail) on outlook and the main business account arrives on outlook BUT the main business account email does NOT arrive on the device.
I cannot seemingly send anything from my business addresses anywhere (from the device) with the only outgoing addresses that work being the @O2 and @hotmail accounts on the BB - unless I do a device wipe or delete the accounts and recreate.Emails sent from the BB from either @O2 or @hotmail arrive on the BB but not anything sent to the work accounts sent from @O2 or @hotmail from the BB - although the emails sent to the work addresses WILL appear on my outlook...
Speaking to O2 has been tough and they are blaming the server people who host my small business domain and such, although I think it is more than that though I could be wrong.My server people insist it isn't their end, saying they can see from the logs that RIM seems to stop checking for emails at times they detailed when the device stopped receiving emails from one day to the next.
In March I was asked to validate my credentials, so I clicked on the link and it took me through to the Verify Blackberry ID page.I changed my email address as I had just got married. However it defaults to my old email address. I change it to my new email address and password but it says 'unable to log in at this time' I can log on through the PC as my new email address and password. It doesnt even recongise my old email address - but always defaults to it on the verify page.
My Blackberry Bold 9900 is not turning on.Details: A battery pull has not fixed my problem.I tried using another 9900 battery, however it did not work.My battery does not work on other 9900 devices.There are no signs of moisture, nor has there been contact with water.The LED light doesn't show, nor does anything on the screen.
I receive my Gmail emails on my Bold 9900. Problem is, if I've read the new emails on my computer first, they still show up as unread emails on my Bold.Is there a setting I can use that will make it so that if I've read emails on another device, the emails will no longer show up in the notification bar? As it is right now, all new messages show up in the notification bar, despite having read the emails already on my computer.Also, there is 1 Facebook notification that won't go away. There's nothing in the notification center, and I've opened and refreshed Facebook, but that 1 notification is still there.
I have activated three email account on my Blackberry 9900 (two outlook accounts and one yahoo account).I have activated one of the Outlook Email account via enterprise activation BES service on my Blackberry 9900.Another Outlook account have been synchronized from my Blackberry desktop manager.Yahoo account is configured with BIS service activation.When I go the Email Account management only the Accounts activated via BES and BIS service from device are visible but not the account synced from desktop.
My husband got his iphone first then linked it to my account so when I got and iphone it restored into his information. How can I seperate these phones on the same account?
I try creating BIS in https://www.smart.blackberry.com here's the error " cannot create account, This action cannot be performed using a browser to a computer, use the email setup application on your blackberry smartphone to create an account".When I try to setup an email account it will not work because I don't have a username and password for enterprise. Also, I tried to register my host routing table but no reply received
