BB Software :: When Try To Move The Trackpad Over To The Deny Button It Doesn't Move AT ALL?

Everything was okay, i downloaded the desktop software which gave me instructions but then when it came time to rebooting my phone....>like you know doing the whole battery pull out process<..... i saw that although the upgrade seem to have been successful there is no movement on the screen because the Color ID App is requesting permission orwhatever.....idk........... the message takes over almost the whole screen and says : Application Permissionsthe application Color ID has requested a http connection to rest.motekmobile.com.*box* Do not ask for http*box* Do not ask for http torest.motekmobile.comI still see the theme that i had before on the screen and it moves, so the screen didn't freeze, all nubs on the phone work but when i try to move the trackpad over to the deny button it doesn't move AT ALL!