BB Curve 8900 :: Internet Service Account Is Suspended Or Deactivated
Jan 14, 2010
I bought a 8900 curve blackberry from a guy in Romania Bucharest who said got it from Hungary. I activated blackberry email from my operator witch is Vodafone Romania but when I try to login on http://mobileemail.vodafone.ro/ to create my email this message appears: Your BlackBerry Internet Service Account is suspended or deactivated. Please contact your wireless service provider at 0725 and vodafone operator said the problem comes from RIM who is transmitting this message.
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Jan 23, 2010
I just sold my Rogers Bold 9000 that i was using on Telus to someone whose also on Rogers but when he tried to register the BB on rogers.blackberry.com it says account deactivated/suspended please contact Rogers data. Does anyone know whats going on here?(PIN was released from Telus)
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Nov 3, 2012
I was using Blackberry BIS services from Cell C provider in JOhannesburg .I came back to India last week , and activated the BES on new Vodafone mobile . Every thing is working except emails. I can't receive and send emails.When I contacted the Vodafone technical support they tried every trick to register the mobile and they confirm that everything is fine from there side.So when I tried to configure my Internet email , it says"Your blackberry Internet services has been suspended or deactivated, contact service provider Cell C "and when I contacted Cell C they says there is nothing they can help in this .
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Dec 10, 2011
after i changed teh carrier provider, my internet emails (yahoo,...etc.) are not accessible & setup email returns the message :internet service account deactivated..Is this something from the service provider or from blackberry; any actions to be done from my side?
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Jan 3, 2010
Right, having some trouble with my phone... been having it for a few months, but its only just started annoying me enough to want to fix it Its through o2, with the blackberry unlimited plan... When I try to connect to o2email.co.uk or myo2 through my blackberry, i'm getting "Error! Your account has been suspended, please contact the system administrator". I've contacted o2, and they've told me to download service packs from o2email... Which I can't connect to via my handset. Anyone know if theres a way to have them sent to my handset from a computer? I can't connect to o2email from my PC browser either.
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Dec 5, 2011
My phone company, Globe Telecom, has informed me that Blackberry has suspended and deactivated my PIN and IMEI and this is the reason why I cannot have my BB Internet service.
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Jun 25, 2012
i have iphone 3GS is not open for free sim , and i do a mistake which i format my device and then stock on (could not activate iphone ) i have no service
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Sep 30, 2011
I have a Bold 9900, and have already setup an account with my carrier in regards to the BIS account/email (stc.blackberry.com) in my case. It was setup through the email client on the bold and not through the website (stc.blackberry.com).verytime i try to login it says username/password is incorrect, though i am sure it is correct. I had previously tried to create the account through the website, but an error of "Your account is not accessible via HTML browser. Please use your device to access BlackBerry Internet Service". That error occurs even if i use the Bold 9900 browser or and other browser for that matter. The email account sends an recieves emails, but i cannot access the settings via the website on the phone or pc.
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Dec 11, 2011
I have a problem with my BlackBerry Internet Service account, I tried to log with too many wrong password so my account is blocked, BlackBerry tell me to wait untill lock end, but I don't know when it will happen ...
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Jan 20, 2010
hi. had 8900 for few months on orange uk with data plan. have been using email, internet and windows live and blackberry messenger all fine using either wi fi or mobile now all of a sudden its stop working and i cant use none. when i try to connect to internet i get a msg say this is a wi fi service please ensure your device has a wi fi connection , bb messenger wont send mgs or receive windows live jus says this service is not enabled for this handheld. ive contacted orange but they havnt helped they did say it could be a update of facebook causing problem?. have tried removing battery and restoring removed service books etc nothings fixed. can anyone help plz?
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Aug 18, 2010
I got my torch 9800 on launch day. i loved this device and definately felt like i was upgrading from my old device (iphone 3g). as much as i love the capabilities of the device i have run into a few issues, specifically network issues. it all started on sunday when all of a sudden i lost connection to the blackberry servers(the little logo in the corner was gone..) i went to at&t on monday and they could not figure it out. apparently my service book for the blackberry internet service got deleted(i didnt even know what a servicebook was lol) so i went home later that night and downnloaded the at&t software and reinstalled the os and this worked. then all of a sudden today, my fb was acting up, so i deleted the app. then i lost the connection again... do you guys have any idea what could be causing this? im currently reinstalling the os as i write this.
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Apr 30, 2010
Im trying to send a message but it keeps telling me this "no message service configured".how can i fix it please?
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Mar 11, 2010
This week I left an employer to go to another one. I have not started with the new one yet. I have a personal BB Curve 8900 with work email and one personal email on it. This evening I got the email from the old employer IT dept that they had terminated the work email and BB BES service. Nearly simultaneously, I lost all my personal contacts (which were downloaded off my old flip phone when I got the BB, not from the employer), my personal email account, my calendar, and the memopad documents I had saved for the last 7 months. The phone also reset, removed my password, reset the ringtone, reset the bluetooth settings for my PLT510, and who knows what else. The only evidence that this was still my phone was that my pictures and .mp3s are still there. when an employer terminates blackberry service, is it possible for them to essentially wipe your blackberry clean without your knowledge or consent? If so, how can you set it so that doesn't happen again? If not, is it possible that it is just a huge, inconvenient coincidence, and my BB is experience a major technical difficulty?
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Mar 2, 2010
I purchased a Curve 8900 locked to t-mobile which i unlocked with a code purchased via a website, everything is okay and working with the orange sim card apart from the MMS message service with appears to be missing from the menu, updating the software via the update service dose not make any difference, also to access the internet the webNwalk from t-mobile application is still there, although this is not a problem i wondered if there was a way to remove that and find out where the MMS option is.
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Mar 25, 2010
Anyone know how I can access my AKO account? or why I am unable to on my BB?
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Nov 5, 2011
I'm trying to set up a yahoo email account on a Curve 8900 running OS 4, but when I go to Setup and Email Settings, all I get is the message "Your device had a problem connecting to the server". I'm based in Ireland and have eircom broadband. My wireless router is a Netopia with WEP encryption but no authentication (Open security).
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Aug 11, 2010
I have just bought my 8900 and can`t setup a normal new e-mal account because itoffers me only one option to use the BB enterprise service. Why am I missing the e-mail icon in the settings folder? I have this BB for 7 days and I hate it someone.O and also I tryed to download the app world and it says that my phone is not suported.... Now I feel very sorry for seling my Iphone 3GS.
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Jun 25, 2010
Is it possible that the email accounts we have configured would have their own icons like, Gmail would have its own icon same goes for yahoo and hotmail email, because right now all email accounts have same icons displayed. I have curve 8900 with updated OS 5.0.0.681.
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Apr 5, 2010
i just became fan of blackberry. i am trying to set up the email i already have in my yahoo account. I am following the guide and i go to setup email settings. However, there is just the option of "I want to use a work email account with a blackberry enterprise server". is there any other way to set up my yahoo account in my device?
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Sep 5, 2012
I have company provided bb curve 8900.The email was configured for BB Enterprise Server Option. I have left the company and now want to use my gmail with WiFi internet connection. I am unable to get WiFi because the BB device is still configured for my ex employer's Enterprise Server. How do I remove these settings?
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May 19, 2011
i have no internet browser on my friends bb curve 8900
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Apr 28, 2010
Can someone clarify as I have been trawling for hours looking for an answer that I understand.
Is it possible to add my Microsft Office Outlook account with my BB 8900 ?
I have tried and tried and getting nowhere on the BIS page.
Not sure if I am entering incorrect info but after 3 hours of trying I thought I needed help?
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Jan 9, 2012
I had an old BB curve 8900, am I had some problems with it and I decided to buy another one. On my old BB 8900I had Enterprise activation account. I received a new password and ALL the things I had on my old phone were synchronized on my new one. And I don't want that. So I've wipe out my phone. But surprise when I entered my Enterprise activation account all the previous things that I wiped out were on my new wiped out BB curve 8900. I don't want that. I want a new fresh BB! How can I wipe out everything, activate this account and have a fresh start. I love this function, I love that all my contacts, mails etc., were there, but I just want to copy a part of them. (I'm doing this because a while ago I've changed the language of the phone and in the upper right corner is a mark with "EN" and I really hate it, and I want it gone, but every time I change the phone, wipe it out, it reappears)...
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Jan 15, 2010
I have read in a lot of places that Blackerrys contain internet sharing. My question is that does it have to be a data connection or can you do it with WiFi? Like I have a computer that too far away and doesn't have an adapter and also try to connect it to my Xbox?
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Jul 19, 2010
i have just got my bb back from being repaired and when i got it back it was once again locked to another carrier. i have unlocked it with the MEP code which the carrier provided and am now running the phone with an O2 uk sim.Im not sure if the above is relavent but since ive been using the phone this time around none of the internet or data services will work. i have a data plan on my contract (unlimited) but when i try to connect to the internet via the browser i get the following error message 'Error encountered during XML parse: End tag does not match start tag 'head'. ' also when i try to use windows live messenger i get an error message saying service not enabled for this handheld !?
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Oct 25, 2012
I have a Curve 8900 with a Vodafone corporate account. It is running software v5. For some weeks now, I have been unable to access the internet via the blackberry browser (I can access via Vodafone WAP and can recieve e-mails via corporate account, but not google mail) and any apps using this browser have also stopped working. I get various error messages 'a communication failure has occurred', 'device unable to connect to internet'.
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Dec 11, 2011
I have a blackberry 8900 and sometimes when I am on the internet, the screen would just go all white and then I would have to take my battery out.
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Sep 22, 2010
I have an 8900 curve. I purchased this in UK where I live but I'm currently in Saudi Arabia and use a pre-pay sim on the Mobily network. I am able to connect to WIfi at my hotel and at work but for some reason cannot access the internet via Wifi.
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Jul 10, 2012
I have an 8900 Curve, and have been using Wifi to connect to the internet, in my home and everywhere else I go. I'm in Mexico using Telcel. You don't need a plan just to connect to the internet, that's what WiFi is for. It just stopped connecting the other day for some reason. The wifi icon does not appear at the top. I have the browser set to HotSpot, it's the only option actually, I set the TCP/IP APN to the Mexican settings (you can do that here: http://www.blackberrytune.com/blackberry-tcp-ip-apn-settings/), but still nothing!WTF is wrong with this POS!
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Sep 2, 2012
My blackberry internet service is not working. I have a curve 8250 and I am on a vodafone contract and I do have blackberry plan in my contract so it should work but it keeps saying it is not connected. I connected toa wifi connection yesterday and when I disabled that connection, my BIS did not start up again, i tried a battery pop reboot which didn't help at all, I even ran a diagnostics test and the resutls said as follows:
blackberry registration: no
Connected to blackberry:abort
blackberry pin-pin:abort
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Mar 5, 2011
I already have a blackberry internet data plan but I can't connect to google or any apps.
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