BB Curve :: Internet Service Is Not Working
Sep 2, 2012
My blackberry internet service is not working. I have a curve 8250 and I am on a vodafone contract and I do have blackberry plan in my contract so it should work but it keeps saying it is not connected. I connected toa wifi connection yesterday and when I disabled that connection, my BIS did not start up again, i tried a battery pop reboot which didn't help at all, I even ran a diagnostics test and the resutls said as follows:
blackberry registration: no
Connected to blackberry:abort
blackberry pin-pin:abort
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Aug 18, 2010
I got my torch 9800 on launch day. i loved this device and definately felt like i was upgrading from my old device (iphone 3g). as much as i love the capabilities of the device i have run into a few issues, specifically network issues. it all started on sunday when all of a sudden i lost connection to the blackberry servers(the little logo in the corner was gone..) i went to at&t on monday and they could not figure it out. apparently my service book for the blackberry internet service got deleted(i didnt even know what a servicebook was lol) so i went home later that night and downnloaded the at&t software and reinstalled the os and this worked. then all of a sudden today, my fb was acting up, so i deleted the app. then i lost the connection again... do you guys have any idea what could be causing this? im currently reinstalling the os as i write this.
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Nov 14, 2012
My internet service is not working @ all only BBM and facebook is work.
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Feb 6, 2012
My Bold 9930 internet service stopped working I updated the phone and tried all possibilities with my network provider and still its not working on my phone.
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Jan 11, 2010
Since 2 days ago my blackberry (BIS) isnt working anymore, edge s in small letters cant send or recieve bbm or mail messages calling my carrier didnt help and al the usual stuff as battery pull, reinstall os didnt work
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Apr 1, 2010
The web browser is not working on my Pearl.I am with O2 and have been in the O2 shop for an hour today and on the phone to various people at customer services and still no joy on my Blackberry problem.The internet browser is not working. My e-mail has been set up and i can receive mails only, but not send them. The error code: YOU DO NOT HAVE ANY BROWSER CONFIGURATION SERVICE BOOK ENTRIES, or when I try and send an e-mail, NO MESSAGE SERVICE CONFIGURATION appears, despite re-sending service book codes, plus also turning my phone off, and taking the battery off several times whilst in the O2 shop and then at home when on the phone to customer services.The people at my network are stumped, and so am I!Please, any solutions?
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Mar 5, 2011
I already have a blackberry internet data plan but I can't connect to google or any apps.
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May 11, 2012
I topped up my Blackberry to buy the blackberry internet service around two weeks ago and took it to the shop to get the BBM service working. Earlier BBM stopped working so I turned the phone off and BBM came back however now I can't use the internet or any of the applications I've downloaded. When I go to the Service Status it says Blackberry Internet Service is not connected however I can still use BBM. I'd like to know how to get connected to the Blackberry Internet Service again
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Jul 8, 2012
My blackberry work fine with the wifi and the blackberry messenger.But unexpected the black berry messenger doesn't work but the wifi still connected.I have in other country and only have the public WIFI to connect and I use the wifi to connect to my contact through bb messenger. I do have the blackberry data plan on my phone since I am on international roming it wont connect.Few days back my BBM and email accounts were working fine however now both the things are not working rest other social networking site like facebook, yahoo messenger and other are working. In the service status I am getting following :-
Blackberry Internet Service - Not connected
Blackberry Enterprise Services - Not Connected
Mobile Network - Not Connected
wifi CONNECTED
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Nov 6, 2011
i recently bought my first Blackberry phone the other day and whilst still going through the process of setting it up, i am trying to get BB internet service onto my phone. I have so much gone as far as following instructions from somewhere to go in to advanced options, into "host routing table" and selecting "register now"... which does nothing. May i have alittle help in setting this internet up, as so far it only works thorugh connecting to my home wifi network.
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Jul 25, 2012
My curve says BB internet service not connected so i cant get BBM
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Jan 3, 2012
my blackberry has been working fine for weeks but for for the past week my internet service won't connect at all, in the top corner it just says GSM and ive tried everything i can think of, restarting the phone, turning the network on and off but nothing is working. it either says GSM or SOS. its supposed to say EDGE but its hasnt changed at all. what would any of you recommend?
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May 6, 2012
Out of the blue my BB would not send or receive emails/text etc. Under 'service status' it says BB internet Service not connected and BB Enterprise Server not connected.
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Dec 29, 2011
My blackberry worked great until Google Sync was dropped a few weeks ago. Now it has been a major headache to figure out an alternative. I've read the instructions for version 7 of the desktop software here: [URL]... However, I can't even get past step one. When I go to email setup, it just jumps to the end of the process, with my current email account already installed. I don't get a prompt for BlackBerry Internet Service anywhere.
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Nov 9, 2011
I saw this post and I have exactly the same problem, does anyone know how to fix it?
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Jul 4, 2011
I am trying to set up my Blackberry internet service account and have followed the instructions to go to my internet service provider's blackberry internet service website and clicl create new account I have done this, and entered my blackberry information however every time it tells me it's not been registered. I go back to the Host Routing Table and send the registration email but it doesnt solve the problem.
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Nov 26, 2012
someone please help me I opted in to the blackberry internet service a few days ago and I tried to use blackberry messengger while not connected to wifi and it did not work I then connected to wifi and it worked can someone please help me so I don't have to use wifi.
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Jul 19, 2012
My Sim Card Service Not provide Internet Now tell me how installe game in my phone BB 8310 .how use internet ?
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Jul 30, 2012
I had to change my talk21 email account password & have now received a message to say I need to validate the password in the Blackberry Internet Service. I have tried to follow the instructions without success - I admit I am hopeless at anything technical & I am so confused by what is required in the 'username' field & password
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Feb 17, 2012
Ive been on the phone multiple times with tmobile. we finally got my internet to work through the browser but I am still getting the same error message when i try to set up my email "your BlackBerry internet service account is suspended or deactivated. contact your wireless carrier" andnothing tmobile has done has helped.i have a curve 9300 os6
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Nov 10, 2012
i bought a blackberry 8520 , and i don't know in what network it was used. i can't registrer in orange network romania. it says "your blackberry internet service is deactivate or is suspend" what can y do?
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Jun 5, 2010
I was having trouble accessing most websites (although I could get email via the university system where I work), so I tried the wireless upgrade/update that was suggested. After I did that, I lost everything - phone, text, and Internet. My calendar is wiped out, as is my contacts. When I try to "turn on" mobile services, it does not turn on. Verizon is not even listed as my service provider. It is as if it cannot find a service provider and therefore, will not make a connection.
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Jan 7, 2010
I recently purchased a curve 8520 for christmas. I went through the process of setting up the wireless but when I go to Manage Connections in the home menu I'm getting a dash (-) next to the wifi connection. It is connectiiong to my wireless network at home but when I go on the browser I get "An error occurred while fetching the reqested page". Also, when I go to Host Routing Table they're not entries. The mobile network I'm using is Digicel but I'm not on any blackberry service plan. Is it that the only way I can access my wirelss at home (or anywhere for that matter) is if I join the service plan? If that's not the case, then how do I get internet access using the wifi connection?
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Oct 31, 2011
I have been facing this problem this the last couple of months.. whenever I travel and get into the roaming network, my phone doesnt connect to the Blackberry Internet Service (BIS) because of which i cannot use BBM or any other internet based application. As soon as i am in local network, it gets connected to BIS. I have tried everything..data service while roaming is on.. have switched off phone, removed sim and restarted. Last evening I visited Vodafone store, the guy put my sim in another blackberry device and it got connected to BIS. However its doesnt get connected on my device. He suggested me to do a data wipe which I did, still am unable to connect to BIS.
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Jan 14, 2010
I bought a 8900 curve blackberry from a guy in Romania Bucharest who said got it from Hungary. I activated blackberry email from my operator witch is Vodafone Romania but when I try to login on http://mobileemail.vodafone.ro/ to create my email this message appears: Your BlackBerry Internet Service Account is suspended or deactivated. Please contact your wireless service provider at 0725 and vodafone operator said the problem comes from RIM who is transmitting this message.
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Nov 15, 2011
When I'm opening Service Status from "Options and Status" I see the "Blackberry Internet Service" as "Not Connected" although I've Blackberry service and I'm successfully using IM, synchronize my E-Mails, and Browsing the internet without any WiFi connection.
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Dec 10, 2011
after i changed teh carrier provider, my internet emails (yahoo,...etc.) are not accessible & setup email returns the message :internet service account deactivated..Is this something from the service provider or from blackberry; any actions to be done from my side?
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Dec 10, 2012
I downloaded bbm 7 and now it says that it failed to register with the blackberry messenger service, it also says make sure that your device time is set correctly or open the my profile screen and check the blackberry messenger status and I can't find it.
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Mar 14, 2012
Is it possible to use my phone Internet service so that the iPhone can act as wireless router and by doing so get Internet access on my PC?
Info:
iPhone 4, iOS 5.1
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Oct 12, 2010
I have a blackberry curve 8520 on orange pay as you go. The internet service as been intermittent for a couple of weeks and seems to have died. I can get it up and running for a short period if I reboot the phone. I have checked that BIS is connected. Roaming data services are on. I have cleared the cache, cookies, and history from the browser. I recently upgraded the blackberry messenger service and these problems seem to have started at about the same time. Is this a coincidence? Perhaps it is a problem with my service provider?
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Sep 3, 2011
I just bought a Blackberry Curve 9300 of an indivigual yesterday..The phone is unlocked to all networks but for some reason i can not connect it to the internet. I have registered the phone with my network company (vodafone) but still it wont connect to the net. It connects to the internet fine via wifi.. & Apparently according because of this , this is why my bbm is also not working.
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