Had to replace the SIM card on my Curve 9360 today and now it won't recognize my BlackBerry ID or password. It just says "please wait" and then does nothing for literally hours. I can log in to the BlackBerry website fine so I know my login and password are correct. My cell phone provider says it is a BlackBerry issue. The log in screen gives you 10 tries to log in before it wipes your phone and I'm on try #8.
View 2 Repliesi set a password to unlock my bb device. Three days ago a friend took the bb and tried to discover the password, he tried 8 times. After i tried to unlock the device inserting the right password but it dosen't recognize it. Now i'm so worried about lost all my data, casue i haven't done recently a backup. I hope someone would help me cause i have a lot of data in it and i cannot loose them. The one who tried to unlock the device said that after the 5th attempt he was asked to write blackberry, and now in place of asteriks there appears like normal characters.
View 1 Replies View RelatedAfter upgrading to os 7.1.0.163 my password keeper application does not recognize my password. I am on 7 /10 unsuccessful tries before I assume I get eternally locked out and the data lost.
View 2 Replies View RelatedMy iphone 4s does not recognize my password for gmail.
Info:
iPhone 4S, iOS 5.1.1
I have a blackberry bold 9870 and it is all of a sudden not recognizing my password to unlock my phone. I have only one attempt left before it wipes my phone
View 1 Replies View RelatedI recently had water damage to my BB Curve 9300 phone, stupidly I had not relaised but transfered all my contacts from SIM to phone Of course all this info got wiped when the phone was repaired. But i had registred with Blackberry ID and got a few apps one of which was BB Protect, backing up all my contacts etc. However now when I go to enter my email and password for BB ID it does not recognise me, I have tried 'forgot password' and the same happens, it does not recognise my email or any other emails I use. I have spoken to O2 and they say they can see I registered with BB and state if I had apps must have registered an email address. I am going mad because they must have an address and password for me as they allowed me to get other free apps, therefore my info must be on their system. I don't want to re-register as BB Protect will not recognise the new name or will it? Does it take other info when you register, like the PIN or IMEI?
View 1 Replies View RelatedCan anyone help me with facebook? I downloaded facebook version 1.7 for my BB Bold. couldn't get it to work.. it won't recognize my email and password... it keeps on saying " connection error, service data missing unavailable" can someone enlighten me on this matter? what am i missing? i'm using wifi connection to access facebook.
View 5 Replies View RelatedIt has been working fine since getting the phone only having to use password once . thee was an update yesterday to 5.1 or similar so not sure if this has an impact. im sure my password is correct but saying its wrong... also saying I can unlock via google account but haven't set that up .. at least I don't think I have
View 2 Replies View RelatedGot my new phone yesterday. Apparently I did the fingerprint set up but now it doesn't recognize my fingerprint and what the backup password is. I can change the regular access password but apparently that is different than the backup password needed for the fingerprint set up.
View 9 Replies View RelatedWhen I try to access my phone the only option is a keyboard and not a finger swipe panel. I put in my alternate password many times then get error saying cannot verify your finger print wait 30 secs try again
View 1 Replies View RelatedJust updated to IOS5 and now it won't recognise my apple ID password and I can't reset it, what can I do as i can't use my phone now
Info:
iPhone 3GS, iOS 5.1
My galaxy S6 doesn't recognize my fingerprints and asking for backup password. I don't have any backup password.
View -1 Replies View RelatedI was at a Genius Bar earlier today and they gave me a replacement iPhone 4. I had my laptop with me to transfer everything over and the guy working commented that I shouldn't use data encryption on the backup, so I said fine and he deactivated the option. I believe it was at this point that I was asked to enter the password, which I did. After a long time processing, there was an error message at the end. I wish I could remember what it said, but the guy said it should be fine. He wiped my phone I was returning, and then we set about to restore my new phone from the backup. Only problem is now iTunes doesn't recognize the password from my encrypted backup (this is the only one available). I don't know if something was corrupted during the attempt to deactivate encryption, or if this could be something else? I am positive I know the password—I entered it earlier in the process, and besides, it's the same as my passcode.
I was basically ushered out of the store because the guy said he didn't know what else to do. He just muttered some stuff about third party programs which Apple doesn't support which could retrieve data from a backup. I asked how those could possibly work on an encrypted backup and he didn't seem to have an answer.
Info:
iPhone 4, iOS 5.1.1
Galaxy S6 Edge - get "unable to recognise your fingerprint" message - gives "Emergency Call" only option (why not "Backup Password" option) - trying to tap on Backup Password doesn't work on the "Power On" screen doesn't work and the "unable to recognise fingerprint" message pops up after about 5 seconds. I've tried tapping on the "Backup Password" option about every time - no luck. How can I access my device???
View 2 Replies View RelatedI revised my apple ID with a new email address and new password online on my computer. My iphone does not recognize it. What's the problem?
Info:
iPhone 4S
I have a new 5c iPhone but can not connect to my Wi-Fi Home Wireless Network as my new phone does not recognize my password. How can I change the password and move on?
Info:
iPhone 5c
I was given a BB Curve 8310 to attempt a repair. When I attach the USB cable to the BB the system tray does not pop up with a notification that says "found new hardware" like it normally does when you plug a BB in. When the phone boots up it displays error msg " JVM Error 513". I attempted to looking into the device by using "cracmem" and "JL_Cmder" and no data is to be found and thus there is nothing to wipe. I suspect that the device has already been wiped thus the no data. I have pulled the battery from the phone and reinstalled; unplugged the usb cable during the BB boot process and nothing is happening. The DM application loader will not allow me to procede due to computer not recognizing the BB device thus it is not generating the "USB:UNKNOWN".
View 7 Replies View RelatedMy Curve 8520 is asking for a password which I have no clue to what it is to unlock the phone. I had a password before consisting of 4 digits, but I removed it as I found it quite annoying. But now it's asking for a password and it isn't those 4 digits. But now I've got 1 try left until "information will be erased". What to do ?
View 21 Replies View RelatedI have forgotten the password to open the Password Keeper. I have already exhausted 6 attempts out of 10. What needs to be done?
View 2 Replies View RelatedOK in the past (as in last week) I have been able to connect my BB curve to both my laptop and my desktop without issue using the BB desktop manager, and happily synch diary and address books.
This week my husband has decided he wants to install and run microsofts active synch so he can update his old work phone with his photos and music. This was not a problem on our old PC (8 years old). However I have recently bought a P4 dell desktop, and active synch was not already loaded. I'd asked him to wait until I'd run ghost and got a back up of everything but he obviously could not wait.
Since uploading MS active synch my PC no longer manages to connect to the BB curve, so I can't do any synchronising, or updating of software through it. I can however connect and update via the laptop. The laptop does not have outlook, so it's not keeping my diary or address book up to date. Grrr.
My Blackberry Curve 8530 desktop software will recognize photos on the media card in it, but it will not recognize videos. I can watch the video on the phone, but it doesn't show up in the desktop software.
View 2 Replies View RelatedI have blackberry curve 8310 and it has not been used for a little while. I just recently decided that I wanted to use it again however when I plugged it in i am getting a symbol of a battery with a red slash through it??? It has now been plugged in for a few hours but nothing has changed
View 3 Replies View RelatedI'm trying to connect my phone to my computer for the first time, and I'm not having any luck. I've tried my computer and my boyfriend's computer, and it doesn't work on either.When I plug it in to the USB, it charges, so I don't think it's a problem with the cord.The troubleshooting portion of the BlackBerry desktop manager isn't much help, as I don't know how to do?
View 1 Replies View RelatedJust got a second hand Curve 8520 (2010 model) and it's great, but my PC does not recognize my BB using the USB cable. The cable will recharge from the PC but won't connect to each other. I have tried a new cable. My o/s is Windows XP.
View 1 Replies View RelatedI have a Windows 7 PC (64 bits). I have installed today the BB Desktop SW version 6.1.0.36 from BB website.It works fine with my old BB Curve 8900 palm phone, but does not recognize at all my newest BB Curve 9360 palm phone.In particular when I connect the BB device with the microUSB cable to the USB port of the PC, Windows 7 complains to have not installed properly the Device Driver of the BB palm phone.If I look at the PC Device Drivers Management I can see a BlacBerry driver version 4.2.0.14 of 23/06/2011 from research Un Motion.Windows complain that the device type is unknown, all what it says is "Reinstall the drivers for this device. (Code 18)".
View 1 Replies View RelatedI have my backup files. But my computer does not recognize my device due hardware problems. Is there any way to upload my backup files without using desktop manager? I should have use blackberry protect in hindsight.
View 2 Replies View RelatedSituation: My internet stopped working one day. So I took it to the Sprint store, they said it need a software update.Internet works fine now, but now my computer doesnt recognize it as a moble device. It recognizes it as a removable disk but an unaccessable one. PC drivers or phone drivers?http://i306.photobucket.com/albums/nn270/barto8/phone.png
View 8 Replies View RelatedAbout two months ago I bought the Blackberry Curve 3G from Amazon. I bought it unlocked so that when I go back home (I'm from Holland and I'm currently in the US for a year) I can take it with me and use my old sim card. The phone worked fine up until last week; the battery died and when I turned it on as it was charging, I got a message saying the sim card was not available. I turned the phone off again, unplugged it and opened it to see if the sim card was properly inserted. It looked fine so I turned the phone back on: same thing. I've been very careful with my phone, never dropped it, never got wet etc so that can't be it.
It's not the sim card because I tried to put in a different card and that didn't work either. When I tried those two cards in a different phone, they did work.
I contacted Amazon and the company that I bought it from; they told me to contact Blackberry. What can I do??
I have been successfully connecting my 8330 to a desktop PC running XP for quite a while. The device sw is v4.5.0.175. I recently got a new Lenovo T410 laptop, running Windows 7. I have downloaded the DM software (v5.0.1) and verified that my device SW is up-to-date, but the laptop is still not recognizing that the device is connected (via USB). I've tried it in all the USB ports on the laptop, and also followed all the steps detailed in KB13146, with no luck. I can't find anything in any of the forums that reference Windows 7.
View 4 Replies View RelatedMy computer doesn't detect my BB , When I try to open the memory card from my computer there is no icon for it.I tried to take the battery out for one minute, but it didn't work , the USB cable is working fine because every time that I connect the usb cable to my computer , a clock shows on my Blackberry screen .
View 1 Replies View RelatedDevice info Your carrier: Cincinnati Bell Model info and OS version (Go to Settings, then Options, then about): 8520 v4.6.1.286 (Platform 4.2.0.122)Apps and free space File free before and after a battery remove/replace. (Go to Settings, then Options, then status): 97842197 Bytes Did a battery pull fix your issue? Have not tried Apps installed and their version if possible.(Go to Settings, then Options, then applications):BT device model/version (you will have to look at the BT device):Rhapsody v4.0 does not recognize the BB in the sources list. Therefore, I cannot transfer music to my BB. Contacted Rhapsody technical support. Tried:
1. Turning Mass Storage Mode Support OFF
2. Checked what shows up under Control Panel - Device Manager (I'm on Windows 7): Under Portable Devices, shows "E:" (I believe this is the media card that's installed in the BB. Under USB controllers, shows "BlackBerry Smartphone".
3. Launching Rhapsody in "Run as administrator" mode.
4. BB shows up under my Computer only if I turn Mass Storage Mode Support ON. Shows up as removable disk (E:). If Mass Storage Mode Support is OFF, nothing shows up under my Computer.After all above steps, Rhapsody tech recommended I contact the device vendor to troubleshoot and to update the firmware of my device driver. Checked for updates using Desktop Manager and it says no updates are needed.
