Galaxy S6 Edge :: Unable To Recognize Fingerprint And Backup Password Not Working
Jul 19, 2015
Galaxy S6 Edge - get "unable to recognise your fingerprint" message - gives "Emergency Call" only option (why not "Backup Password" option) - trying to tap on Backup Password doesn't work on the "Power On" screen doesn't work and the "unable to recognise fingerprint" message pops up after about 5 seconds. I've tried tapping on the "Backup Password" option about every time - no luck. How can I access my device???
View 2 Replies
ADVERTISEMENT
Jan 9, 2016
Got my new phone yesterday. Apparently I did the fingerprint set up but now it doesn't recognize my fingerprint and what the backup password is. I can change the regular access password but apparently that is different than the backup password needed for the fingerprint set up.
View 9 Replies
View Related
Sep 24, 2015
My wife turned her Galaxy S5 on yesterday, slid her finger across the scanner to open the phone and it came up with the print not recognised message (as it has many times before). This time however, it did not allow her to scan her print again. the screen changed and asked her for a back up password, not a problem as she has done this a fair few times too, it just seemed strange that it only allowed one stroke of the scanner before asking for this. We have tried her back up password many times (and any other password we could think of) but the phone will not unlock, nor will it return to the normal lock screen and allow her to try her print again.
We have logged onto Android device manager and tried the lock screen hack (to obtain another password) but it just tells us that the screen is already locked so another password is not necessary.
View 3 Replies
View Related
Aug 10, 2015
It has been working fine since getting the phone only having to use password once . thee was an update yesterday to 5.1 or similar so not sure if this has an impact. im sure my password is correct but saying its wrong... also saying I can unlock via google account but haven't set that up .. at least I don't think I have
View 2 Replies
View Related
Aug 12, 2015
I have a Samsung Galaxy S6, and for my unlock screen I use a pin. However, for some applications, I use a fingerprint unlock as well as a pin.
Recently, the scanner was unable to read my fingerprint so my phone disabled the fingerprint unlock option and came up with the notification "Enter backup password to verify fingerprint." I thought I remembered the right password, but apparently not, so I am unable to change or update my fingerprint at all.
From what I've read, a lot of people have problems on the lock screen, but my lock screen is fine since I use a pin, I just can't remember my backup password for my fingerprint. I've already tried Samsung's Find My Mobile, and I would really like to avoid doing a factory reset.
how I either reset my backup password or somehow change my fingerprint?
View -1 Replies
View Related
Sep 11, 2015
I can't seem unlock my device using fingerprint or backup password. The fingerprint animation isn't playing and doesn't recognise that I am swiping the home button.I have tried entering the backup password and it says I have entered it incorrectly when I am for certain entered it correctly.Changing keyboards doesn't fix this. Restarting the phone and removing the battery and SD card does not fix this.
I have previously registered for the Google Device Manager and have tried locking my phone, but that doesn't seem to work. Do I need to have an Internet connection or GPS on my phone to do that? If so, I can't connect to the internet or activate GPS due to it being locked. Is there any way around this?
I really don't want to factory reset my phone unless it's the only last option I have.And I have contacted Samsung support regarding this and am waiting for a reply. I will update if they have replied to my message.
View 4 Replies
View Related
Apr 22, 2015
My galaxy S6 doesn't recognize my fingerprints and asking for backup password. I don't have any backup password.
View -1 Replies
View Related
Jun 1, 2014
I love my S5. Have been using the fingerprint scanner to unlock without a problem since day 1.Today, it wouldn't recognize my prints at all. I went in to try to re-register them, and it won't allow me to. It asks for my alternate password, and doesn't recognize it. I know I'm typing in the correct password.
If I click on change alternate password, it accepts it, and asks me to type in a new password (twice). Upon the second time, an error message pops up saying there is an issue with the scanner and to restart the device, which I've now done three times.For now, I was able to change to pattern unlock.
View 18 Replies
View Related
Nov 24, 2015
Okay so my dad wants to get into the security option in his phone to add a fingerprint, however to do so required the backup password.
Knowing my dad, he had forgotten the password and cannot get in here, the only suggestion we have found is reset your phone which obviously is a bit last resort.
I have found some suggestions I. e. sign in your Google account however that did not work nor did a suggestion which was to go in private mode and from there it will prompt the fingerprint and make that default.
so my question is how do I restart the password?
View 1 Replies
View Related
Sep 7, 2015
I cannot login my galaxy S6 Edge and this started today after changing the password. Is there any alternative for me to use.
View 1 Replies
View Related
Jul 11, 2015
I have a new s6 edge and I never quite liked the fingerprint to unlock option but I find it quite useful and responsive on this device so I do use it.
Question is is there a way to have fingerprint n pattern unlock working simultaneously? I want the fingerprint for myself and for a few friends who use my cell they could use the pattern cos the backup password is to annoying to type otherwise
View 4 Replies
View Related
Jul 5, 2015
I'm trying to set up the fingerprint lock on the edge 6. So I've gone to setting and security and all that. I've added both thumbs as fingerprints. And under lock screen type it says fingerprint. Yet every time I lock the screen and hit the home button it says swipe to unlock. Even tho I go back to settings and under lock screen it says fingerprints. What step am I missing? Also I restarted the phone and the first time I pressed the home button it asked for my fingerprint but then after that it went to swipe screen. What should I do to fix this so it's fingerprint every time.
View 2 Replies
View Related
Aug 30, 2015
It wont accept my fingerprint, bachup password or email sign in because of no connection.
View 1 Replies
View Related
Jul 19, 2015
I am trying to turn on fingerprint lock. When I click on "+ Add Fingerprint" I immediately get an error message saying "Make sure that the Home key is clean and dry, then try again". It does this before even attempting to scan my fingerprint. When I click OK on the message it closes out of the add fingerprint screen straight away. When I go back in there I get the same message immediately.
View 2 Replies
View Related
Sep 27, 2015
Ever since I resetted my phone every time i when I click on "+ Add Fingerprint" I immediately get an error message saying "Make sure that the Home key is clean and dry, then try again". I have resetted my phone again and it still says the same thing. I have tried wiping the cache and going into safe mode but still no luck. I have cleaned it alot of times and still no luck.
View 3 Replies
View Related
May 5, 2015
I am so tired of the fingerprint scanner on this phone.It rarely reads my thumb the first time. I have re-done it for my thumb dozens of times. When re-adding my thumb, I always place my thumb the same way that I do when I unlock it. I have tried adding my thumb to 2 fingerprint slots. No dice. I have to place my thumb on the scanner like 3-5 times before it reads my thumb.
View 24 Replies
View Related
May 30, 2012
I was at a Genius Bar earlier today and they gave me a replacement iPhone 4. I had my laptop with me to transfer everything over and the guy working commented that I shouldn't use data encryption on the backup, so I said fine and he deactivated the option. I believe it was at this point that I was asked to enter the password, which I did. After a long time processing, there was an error message at the end. I wish I could remember what it said, but the guy said it should be fine. He wiped my phone I was returning, and then we set about to restore my new phone from the backup. Only problem is now iTunes doesn't recognize the password from my encrypted backup (this is the only one available). I don't know if something was corrupted during the attempt to deactivate encryption, or if this could be something else? I am positive I know the password—I entered it earlier in the process, and besides, it's the same as my passcode.
I was basically ushered out of the store because the guy said he didn't know what else to do. He just muttered some stuff about third party programs which Apple doesn't support which could retrieve data from a backup. I asked how those could possibly work on an encrypted backup and he didn't seem to have an answer.
Info:
iPhone 4, iOS 5.1.1
View 1 Replies
View Related
Jun 21, 2015
Im locked out of my phone. Is there any way to unlock my galaxy s5 because my fingerprint wont accept the swipe and I cant remember my password.
View 1 Replies
View Related
Jul 12, 2015
Is there a way to "save/backup" a fingerprint credential externally so that it can be used after a full factory reset?
View 2 Replies
View Related
Oct 14, 2015
I have a Samsung S6 and my fingerprint is not recognized, I forgot my password and now I'm locked out of my Samsung s6. What's my passcode recovery options?
View 1 Replies
View Related
Mar 22, 2015
My friend had his Galaxy S5 set to unlock with a fingerprint, however yesterday the strangest thing happened. It no longer asks for a fingerprint, it goes directly to the alternate password. I would like to clarify again that its not that it does not accept his prints like happens to a lot of people, it simply does not give the choice to use them. Now I don't know if he forgot his password or the phone wont accept it (like he claims) but he can't use the alternate password to log into the phone. He is completely locked out. As a last case resort I will back up whatever I can using my computer and reset it to factory defaults.
As a final note I've tried the google device manager to reset the password, his S5 does not appear on his account. I expect that is because it is not a gmail account but a school account using google apps.
View 3 Replies
View Related
Aug 17, 2015
I'm looking for a password storing app that may use the fingerprint scanner built into the galaxy s5 but I'm not sure if it exists.
Also, what else can the fingerprint scanner be used for?
View 1 Replies
View Related
Nov 24, 2015
My girlfriends S6 has now a faulty Fingerprint scanner and she also lost her security Password...
Googlemail is not "installed" Now she can't Bypass lock Screen.
NO ROOT.
How to Bypass lockscreen? (i know hard reset and restore. a backup is available but not here. she has her backup on her Laptop and we can Access her Laptop in a week)... Is there a way using adb?
Or is there a way to get a new backup from locked phone?
View 4 Replies
View Related
Oct 12, 2015
I locked my fingerprint password on Samsung S6 and cant remember Goggle username or password back up.
View -1 Replies
View Related
Oct 31, 2015
Been locked out of my galaxy 6 cant use finger print and wont let me use password what can I do how do I reset my phone if I can not open it ????
View 1 Replies
View Related
May 14, 2015
fingerprint lock and can't remember alternative password on my S5 What should I do
View 1 Replies
View Related
Jun 12, 2015
I have GALAXY S5 AND I am trying to unlock my phone but I cannot because the fingerprint scanner does not appear at all and it asks only for alternative password that I cannot remember,,what should I do to make the phone ask for finger print.
View 2 Replies
View Related
Mar 5, 2015
fingerprint swipe locked up and asking for password. How do I get this password?
View 1 Replies
View Related
Jun 19, 2015
I've done everything from resetting my computer, uninstalling and re installing everything, downloaded the drivers off of the Samsung website, tried a bunch of cords other than my own that came with the phone and debugging my phone, I've about had it with trying to figure out why it wont work.. all i want to do is download my music file on to my phone.
View 6 Replies
View Related
Apr 30, 2014
I have forgotten my password and to make matters worse, the phone wont accept my supposedly registered fingerprint.
I would like to avoid a reset...... I think I might be able to submit the correct password if I knew the requirements of the password, i.e. #letters, #numbers, caps, special char etc etc.
View 21 Replies
View Related
Mar 9, 2015
My galaxy s5 phone is locked with a fingerprint swipe but has for some reason i can now only unlock with an alternative password which i have not set up to my knowledge. How do i unlock my phone?
View 3 Replies
View Related
