Galaxy S5 :: Why Can't Unlock Device Using Fingerprint Or Backup Password
Sep 11, 2015
I can't seem unlock my device using fingerprint or backup password. The fingerprint animation isn't playing and doesn't recognise that I am swiping the home button.I have tried entering the backup password and it says I have entered it incorrectly when I am for certain entered it correctly.Changing keyboards doesn't fix this. Restarting the phone and removing the battery and SD card does not fix this.
I have previously registered for the Google Device Manager and have tried locking my phone, but that doesn't seem to work. Do I need to have an Internet connection or GPS on my phone to do that? If so, I can't connect to the internet or activate GPS due to it being locked. Is there any way around this?
I really don't want to factory reset my phone unless it's the only last option I have.And I have contacted Samsung support regarding this and am waiting for a reply. I will update if they have replied to my message.
View 4 Replies
ADVERTISEMENT
Aug 12, 2015
I have a Samsung Galaxy S6, and for my unlock screen I use a pin. However, for some applications, I use a fingerprint unlock as well as a pin.
Recently, the scanner was unable to read my fingerprint so my phone disabled the fingerprint unlock option and came up with the notification "Enter backup password to verify fingerprint." I thought I remembered the right password, but apparently not, so I am unable to change or update my fingerprint at all.
From what I've read, a lot of people have problems on the lock screen, but my lock screen is fine since I use a pin, I just can't remember my backup password for my fingerprint. I've already tried Samsung's Find My Mobile, and I would really like to avoid doing a factory reset.
how I either reset my backup password or somehow change my fingerprint?
View -1 Replies
View Related
Oct 12, 2015
I locked my fingerprint password on Samsung S6 and cant remember Goggle username or password back up.
View -1 Replies
View Related
Oct 31, 2015
Been locked out of my galaxy 6 cant use finger print and wont let me use password what can I do how do I reset my phone if I can not open it ????
View 1 Replies
View Related
Jan 9, 2016
Got my new phone yesterday. Apparently I did the fingerprint set up but now it doesn't recognize my fingerprint and what the backup password is. I can change the regular access password but apparently that is different than the backup password needed for the fingerprint set up.
View 9 Replies
View Related
Mar 9, 2015
My galaxy s5 phone is locked with a fingerprint swipe but has for some reason i can now only unlock with an alternative password which i have not set up to my knowledge. How do i unlock my phone?
View 3 Replies
View Related
Jul 19, 2015
Galaxy S6 Edge - get "unable to recognise your fingerprint" message - gives "Emergency Call" only option (why not "Backup Password" option) - trying to tap on Backup Password doesn't work on the "Power On" screen doesn't work and the "unable to recognise fingerprint" message pops up after about 5 seconds. I've tried tapping on the "Backup Password" option about every time - no luck. How can I access my device???
View 2 Replies
View Related
Sep 24, 2015
My wife turned her Galaxy S5 on yesterday, slid her finger across the scanner to open the phone and it came up with the print not recognised message (as it has many times before). This time however, it did not allow her to scan her print again. the screen changed and asked her for a back up password, not a problem as she has done this a fair few times too, it just seemed strange that it only allowed one stroke of the scanner before asking for this. We have tried her back up password many times (and any other password we could think of) but the phone will not unlock, nor will it return to the normal lock screen and allow her to try her print again.
We have logged onto Android device manager and tried the lock screen hack (to obtain another password) but it just tells us that the screen is already locked so another password is not necessary.
View 3 Replies
View Related
Jun 2, 2015
Was using fingerprint recognition but no longer recognises it...
View 1 Replies
View Related
Sep 5, 2015
Just got a new Samsung Galaxy S6 phone. I have set the fingerprint and backup password to unlock the screen. How to change the backup password?
I have searched a while on Internet. The solution found couldn't work for me. The screen of their pages look different.
View 8 Replies
View Related
Jul 21, 2015
My galaxy s5 is locked , it is showing now alternative password option only, no finger print option...., i am not remembering alternative password because i am using only finger print.. how can i unlock my phone...
View 7 Replies
View Related
Apr 28, 2015
Try even ,thru device manager and reset password but didn't work and not unlock.
as lock out and don't want do factory reset,as i would loose my all data and photos.
View 1 Replies
View Related
Sep 4, 2015
My galaxy s5 is locked , it is showing now alternative password option only, no figer print option...., i am not remembering alternative password because I am using only finger print.. how can i unlock my phone?
View 3 Replies
View Related
Apr 30, 2015
I have my phone set to fingerprint unlock but it says to swipe to unlock. Only after I restart it it asks for my fingerprint. I want it to stay fingerprint to unlock.
View 2 Replies
View Related
Aug 29, 2015
Before I accidentally reset my phone the fingerprint unlock work good and fast. Sometimes it wouldn't read my fingerprint but it opened fast when it did. Now after the reset it reads my finger well but take 5 to 7 seconds to unlock the phone.
View 2 Replies
View Related
Dec 27, 2015
I have been using fingerprint unlock on my s6 with no problems since I got it. Starting today it forces me to swipe up first then I can unlock with my fingerprint.
View 3 Replies
View Related
Jul 7, 2015
I'm new to Android in general. Have had an iPhone, but owned a Nexus tablet. I overall loved the Android experience on my tablet and got a Galaxy S6 as a phone.
I'm trying to customize my Galaxy S6 lockscreen, and I've run into some issues. I've tried a number of apps to customize the lockscreen, but I cannot find any with a fingerprint unlocking method. Also I would prefer it have an option for multiple fingerprints, but it is not needed. Also, I would like if I could have widgets on there for free.
View 4 Replies
View Related
Aug 4, 2015
I'm locked out of my phone and have forgotten password
View 1 Replies
View Related
Jun 21, 2015
Im locked out of my phone. Is there any way to unlock my galaxy s5 because my fingerprint wont accept the swipe and I cant remember my password.
View 1 Replies
View Related
Jun 8, 2015
Jst now. my phone start not to recognize my fingerprint and dont even accept my back up password. cant even unlocked it through my google account.
View 1 Replies
View Related
Jul 12, 2015
Is there a way to "save/backup" a fingerprint credential externally so that it can be used after a full factory reset?
View 2 Replies
View Related
Oct 14, 2015
I have a Samsung S6 and my fingerprint is not recognized, I forgot my password and now I'm locked out of my Samsung s6. What's my passcode recovery options?
View 1 Replies
View Related
Mar 22, 2015
My friend had his Galaxy S5 set to unlock with a fingerprint, however yesterday the strangest thing happened. It no longer asks for a fingerprint, it goes directly to the alternate password. I would like to clarify again that its not that it does not accept his prints like happens to a lot of people, it simply does not give the choice to use them. Now I don't know if he forgot his password or the phone wont accept it (like he claims) but he can't use the alternate password to log into the phone. He is completely locked out. As a last case resort I will back up whatever I can using my computer and reset it to factory defaults.
As a final note I've tried the google device manager to reset the password, his S5 does not appear on his account. I expect that is because it is not a gmail account but a school account using google apps.
View 3 Replies
View Related
Aug 17, 2015
I'm looking for a password storing app that may use the fingerprint scanner built into the galaxy s5 but I'm not sure if it exists.
Also, what else can the fingerprint scanner be used for?
View 1 Replies
View Related
Jun 18, 2015
I have been using a new S6 for a couple of days and have stored my two thumbprints to unlock.To test that it was working I asked my friend to see if they could unlock it. To my horror the phone unlocked on their thumbprint.We tried this reperatedly - a short tap to bring up the 'Keep your finger on the Home key a little longer" message, followed by a normal tap, and the phone unlocks every time.Is this a software or hardware defect?
View 2 Replies
View Related
Jul 18, 2015
How to unlock my galaxy s5.I reached maximum fingerprint scanning and forgot my alternate password.
View 2 Replies
View Related
Sep 12, 2015
so I've had my Galaxy S6 and the fingerprint sensor has always worked fine. Yesterday it worked great all day long at work, then when I got home, it wouldn't work at all. I rebooted and still it wouldn't work, I cleared cache and data, did the hardware test, and it passed. It still didn't work, so I erased the fingerprints, and retrained my right thumbprint only. Now it seems to unlock with any finger of anybody! As long as they touch lightly, it unlocks about 90 percent of the time.
View 3 Replies
View Related
Nov 24, 2015
My girlfriends S6 has now a faulty Fingerprint scanner and she also lost her security Password...
Googlemail is not "installed" Now she can't Bypass lock Screen.
NO ROOT.
How to Bypass lockscreen? (i know hard reset and restore. a backup is available but not here. she has her backup on her Laptop and we can Access her Laptop in a week)... Is there a way using adb?
Or is there a way to get a new backup from locked phone?
View 4 Replies
View Related
Aug 10, 2015
It has been working fine since getting the phone only having to use password once . thee was an update yesterday to 5.1 or similar so not sure if this has an impact. im sure my password is correct but saying its wrong... also saying I can unlock via google account but haven't set that up .. at least I don't think I have
View 2 Replies
View Related
May 14, 2015
fingerprint lock and can't remember alternative password on my S5 What should I do
View 1 Replies
View Related
Jun 12, 2015
I have GALAXY S5 AND I am trying to unlock my phone but I cannot because the fingerprint scanner does not appear at all and it asks only for alternative password that I cannot remember,,what should I do to make the phone ask for finger print.
View 2 Replies
View Related
