BB Curve :: 9360 - BBM And Email Not Working When WiFi Disconnected
Feb 10, 2012
I have a brand new BB 9360 with unlimited email, bbm and phone plan (no data plan but I didn't have one on my old phone either and I didn't have this issue). When I'm connected to Wifi, my bbm and email works perfectly. As soon as I leave that wifi connection, it shows I am connected to the Bell network but bbm and email do not work until I turn my phone off then on or make a phone call. It is like it has to reset before really picking up the bell network. I called Bell Canada and they basically told me I have to manually disconnect and reconnect every time I leave a wifi connection. That doesn't even work.
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Jul 10, 2012
blackberry 8520 wont connect to the wifi unless my mobile network is off.... it will only connect to app world but nothing else.... also my bbm isnt working at all with the wifi even though i sent away my phone to get fixed because this was the same problem but they gave me a brand new blackberryhave rang my provider vodafone 7 or 8 times useless didnt fix anything... do i need credit for bbm or should it be working on wifi?... also with my phone it wont let me set up my own email it only says about blackberry enterprise email
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Oct 30, 2011
i'm using a school wifi... checked all the settings (security type, ca certificate and all that) and made sure it matched... it still tells me "failed to connect to the network" or "failed to authenticate agaisnt the network" every single time!
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Jun 8, 2012
Just received a new BB Curve 9360. I keep trying to turn off WIFI to save battery life but when I click off WIFI in the Manage Connections box it keeps turning itself back on after a few seconds. Is there some sort of automatic connect function that turns on WIFI if it detects a signal? If so where can turn off this function?
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Sep 17, 2011
i recently bought a blackberry curve 9360. I have not been able to connect to my home wifi which is protected as well as a free wifi hotspot at my university. The phone says i am connected to wifi, however, i cannot open a website on my browser.The browser gives me the following error "unable to connect to the internet, please try again later. if the problem persists
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Nov 22, 2012
i have been tryign to turn on my wifi on my blackberry and it keeps saying unable to turn on wifi i have down graded softward and stiil the sape reinstalled software still same also wiped phoen still same taken battery out loads of times still the same the phoen is only 2 weeks old
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May 29, 2012
My new Curve 9360 sees the wifi network at home but will not connect. Other devices connect just fine, but not my phone.
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Aug 13, 2012
I have a 9360 on Mobilicity Canada, which should allow wifi calling, however I cant find where to enable this.I am told this is carrier dependent, but my carrier seems to support this, so is it locked by the phone, or the build?The phone itself is originally from Wind, and I'm on 7.1.0.523 which I downloaded while travelling (and using a different sim). Do I need to roll back to a mobility specific build?
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Jan 28, 2012
how can I set my email to BB 9360?When I wanna set that, BB gave me only one options by Enterprise but I'm not bussines man, I have no domain.so, how can I change my email settings?If I want to change my "messages settings", I cannot start "administration of email settings" because BB told me "this aplication cannot run".My service provider doesn't want to help me.
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Apr 7, 2012
my bbm stopped working yesterday but i keep getting recent updates occasionally, so i topped up £5 and it took the money and completely stopped working what should i do?
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Oct 8, 2012
my blackberry is not allowing me to see my e mail messages in the phone. It was working fine and suddenly it stopped working.I have tried deleting the email account and setting it up again and it has not worked.
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Aug 12, 2012
i recentley had a fault on my phone so blackberry/orange sent a new hanset i backed up all blackberry messenger contacts hoping to resore them but i cat figure out how to change my email to my new handset ive tried to type it in im now in attempt 3 :s.
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Nov 24, 2012
I have problem on setting up my email account.. I have a hotmail account but I can't access it through my blackberry.At first I tried to set it up via set up-email account etc but I couldn't. Then I opened my browser, clicked on communication and then integrate hotmail but the stage doesn't''t open at all.It appears the message unknown error, please try again.
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Mar 21, 2012
I can't setup email. I tried setting it up via the device, but since I don't have enterprise account this doesn't work. I then tried to do this via the web, but after going through all the steps, including inputting my IMEI and PIN numbers it then said that the device wasn't registered on BT. So where do I go from here?
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Jul 9, 2012
These few days I got problem viewing my email on my blackberry. Every email got cut off somewhere in the middle. I can still scroll up and down on the email but just can't view the other half. The other half just appear as a small square box. My device is curve 9360.
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Dec 18, 2011
First, the application isn't readily available in the main Menu. I must execute an extended Search to be able to access it. Does this mean my device does not support BB Maps? I have one of the new Curve 9360 OS 7.0.0 (unblocked, Movistar). I am currently in Venezuela.I normally reside in Germany and I would like to use it there. I could understand if the app does not work well in South America, but I would like to rest in mind that it'll work in Germany once I set it up there.
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Jul 17, 2012
My phone is turning on but the keypad is not working.. my phone is still under warrenty but i dont have my receipt with me.. what do i do?
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Nov 6, 2012
I had a problem with my phone rebooting every couple of minutes. I followed the reinstall procedure and now the terms and conditions screen is showing but I can't move in ant direction using the touchpad. Pressing it does select things, unlock and OK when I enter password but that's all I can do.
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Jul 31, 2012
my phone is working properly the letters still work and the buttons on the side of my phone and my phone isnt frozen atall but the track pad isnt responding other then being used as an enter button . i have lots of texts on my phone i need to read, is there anyway i can fix the trackpad or get to my messages ?
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Apr 9, 2012
Internet is not working on my blackberry phone though it was working previously but it stopped. I have not registered for a bb plan. Is it happening for the same reason for not registering.
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Sep 10, 2012
"Your device does not currently have any Browser Configuration Service Book Entries. Please contact your service provider to enable the Browser on your device."
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Nov 12, 2012
I have a similar problem on the BB 9360. My email ID is incorrect and hence the password too. how to go and change the base email ID coz everything on the BB is linked to it.
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Oct 10, 2010
I have several blackberry's (Curve 9360) all linked into the company's Blackberry enterprise server.There is one company email account, I need to be set up on three of these BBs.I'm told this cannot be done, as BB will only allow one email account to be linked to one BB mobile.
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Jan 5, 2012
my BB turned off itself and then when i turned on the browser was different (it doesnt show my favorites or my home page. Just shows a not-working browser and the rest is blank.) any search i make doesnt works i cant even open my emails or facebook notifications on the messages thing. Also i cant close the internet browser with the "back" button.
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Feb 2, 2012
My 9360 connects to wifi network perfectly and works for about 2 hours or so then it says "unable to find server"...
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Aug 30, 2012
I purchased a new BB curve 9360 & every time I reboot it my emails & browser do not work, my emails stay blank & my browser is not accessible. The only way to fix this problem is to reset my phone software, once I do this it all works again. Why my phone keeps doing this as I'm sick of resetting the software every time?
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Feb 8, 2012
Just upgraded from Curve 8520 to Curve 9360, and I'm a little disappointed at the moment. Firstly, the battery doesn't last half as long, and secondly, its sending duplicate text in an email.
E.g.:
I send an email saying : Hi, how are you?.
What it really sends is : Hi, how are you? Hi, how are you? </div>
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May 29, 2012
I am trying to set up multiple email accounts with BIS on my Curve 9360. My existing email accounts were initially copied from a previos Blackberry (Bold 9000), but when I attempt to add an additional one, the only option I get is "Create a new email address' (the Blackberry one).
My service provider confirms to me that this is not due to them.The problem was there with OS7.0 and remains with 7.1.
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Aug 4, 2012
my 9360 updated to the latest OS bundle (low priority update but I thought I'd run it anyway) and now the internet is not working - facebook and Twitter won't let me log on saying that my data plan doesn't support the application, BBM is not working and emails are no longer synced with my gmail inbox.
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Sep 6, 2012
I got my new Blackberry Curve 9360 Yesterday. After my activation completed, Everything worked fine, Including BBM. Last night my fone turned to GSM signal due to weather and this morning, everything is working except Blackberry Messenger. I can receive BBM messages but the ones I send does not go through. Whatsapp, Email and Facebook is working, it is Only BBM that does not deliver messages to my contacts.
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Dec 29, 2011
The profiles button on my phone keeps stopping working, it wont respond when I click on it. Ive tried the small button on the home screen and the larger button on the menu, this has happened before but usually starts working agan after about an hour but it hasn't been working for a full day. It definitely isn't my scroller button as it is able to select everything else.
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