BB Bold :: Upgrading To OS 6 9700 - "the Administrator Set Policy To Prevent This Installation"
Aug 25, 2011
I keep updating it but it says "the administrator set policy to prevent this installation". I'm the only one using this computer.
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Jul 15, 2015
It says that under password under screen lock is high security. I dont want to use a password on my phone anymore, its a samsung s5
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Jun 9, 2010
I've read the other posts but couldn't disable the IT policy.It's probably because I couldn't use the CrackUtil. It just doesn't work.Maybe it's because of this "os" thing. What is os? How do I see if I have os 4.3 or better?In the "about" screen is written:v5.0.0.442 (platform 5.1.0.121) - does it mean that I don't have the right os? As you can see - I don't understand too much, but I do want to get rid from the annoying password.
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Aug 26, 2010
I needed to clear the IT policy from my BB Bold. I followed the instructions:
- backup
- wipe handheld
- replace policy.bin file
- restore
The phone works just fine. The policy appears to be gone, and I can set the security options as I want. However, when I start my Blackberry Desktop, I get an error saying "error reading policy file. Please contact your Administrator". Any idea what the issue is and how to correct it?
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Mar 29, 2010
I was just forced on BES and now my BB must be "unlocked" with a password. I am sure there has been discussed before, but it someone knows of a way to remove the password-protection, which was placed on my device when activited with BES,
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Mar 9, 2012
I am having troubles downloading apps on my new bold 9700. When i go to through blackberry app world i get a message saying: A blackberry identity update is needed. Would you like to install it now. I respond yes and then it says BlackBerry identity installation failed. try again later.
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Sep 1, 2010
Just when I think the E75 cannot get any worse (it has slightly worse reception than 2 tin cans and a bit of wet string!!), Nokia send me a OS upgrade that will "result in improved performance"! Tragically, it continuously comes up with the great message "Installation failed due to lost connectivity; do not disconnect USB connection during installation"! Now, whilst I am not the sharpest tool in the shed,even I can see that disconnecting the cable would not be condusive to a successful software upgrade, so of course I am not doing that! I am about to wind the clock back over 10 years and resort to my trusty 6150.
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Mar 23, 2012
I have problems with upgrading my BB 9700 to new ver. OS6. I've download fresh DM and new OS .723. I've installed everything, turn off internet connection also turn off mass storage in BB, connect BB to computer and run DM, and nothing happened. DM can't find new OS. Vendor file was deleted before I run DM. So I've tried use app loader but app loader cant see OS too!
When I choose right OS by add app, it gives me that the OS is not compatible to my BB. So I download new one, but the problem still appear. I have problem with upgrade os 5 to 6 too. Wiped BB and system can't find new OS. Fortunately DM find the OS by it self in internet (6...668). I need to upgrade it because I have only 1 language in my phone and no apps. I cant load it by app loader because app loader can see it as right to mu BB.
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Apr 4, 2010
iv downloaded the official 5.0.0.545 update from vodafone but when i upgraded the phone my software was 5.0.0.423! it went through the whole upgrade process but isnt the one i downloaded!
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Jul 23, 2010
I'm the even more plus plan which allows me to split my phone costs up into 20 months, I'm on payment 8 of 20. If I want to upgrade my phone, will I just continue to pay this off?
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Aug 28, 2011
I am upgrading from the bold 9700 to the torch 9800, how easy is it to transfer Numbers, addresses, applications etc., from the Bold to the Torch.
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Feb 29, 2012
I had created a group in BBM long time back and I was the administrator. Now it contains 23 members and I wanted to remove one of the members from it. But I see that I am not the administrator any more and if I need to make myself an administrator; I need to enter a password. I have never created an admin password for the group. Usually whoever is the administrator there should be a 'key' symbol next to the member's name in the list of the group. But none has such a 'key' picture next to his name. Is there any way that I can reset or recover the admin password
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Jun 28, 2010
Just upgraded from bold 9000 to 9700. I upgraded my OS to version .743. After that, I stopped getting visual voice mail notifications. The message is there when I dial "1", but doesn't show up at all under the VVM menu, nor do I get the visual indication(s). It did work on the AT&T OS out of the box. Second issue with this O.S.- phone does not lock when it is in the holster. I have to believe both these issues are with the .743 version of the OS, but I may be missing something. I've read others with the VVM problem, not none of the threads seem to offer a solution except to say that AT&T WAS having issues with this back in November.
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Aug 16, 2010
Firstly, I'm running BDM 6.0 on a Windows 7 laptop.I decided to upgrade my 9700 to the leaked .862 OS since I have been reading so many good things about it and am having an issue. This is the first upgrade I've done on this device which was running .602.Everything was working fine until just after the reboot, at which time I get the AT&T "World Phone" splash screen. It's been sitting there for about 45 minutes now and is not proceeding past this point. BDM still says "Connecting to device (this may take up to 30 minutes)".I am relatively new to the BB world and I thought the upgrade should be a snap.
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Oct 7, 2011
I just get the bold 9900 and i tried to connect to BES and i couldn't ... anyway now my BB is locked and i can't disable the security code.
how can i remove the IT policy ? i have tried loader.exe /resettofactory but it's doesn't work ...
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Jul 2, 2012
I got a BB Bold 9700 as a present from a friend of mine. Everything works fine and it's a great smartphone. Except the use of the camera. When I want to use it I get the message that the camera is disabled due to IT policies. How can I enable the camera use?
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Jun 26, 2012
Removing the IT policy from my blackberry bold 9650 I've tried couple of methods I found on the internet and in this forum but none of them worked. can't download anything because it keeps saying that its not allowed by my IT policy
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Jun 10, 2012
I just bought an used BB 9900 Bold that came with IT policy. I thought I'd upgrade the OS to 7.1 bundle 1149 and it will return to factory settings removing the IT policy. But it did not remove the IT policy now I even can't access BBM World Apps. Any ideas how to remove this IT policy that is restricting me from BBM Apps. I tried crackutil and it does not recognize OS 7.1 so basically I am stuck with the 9900 and can's even use.
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Feb 13, 2010
I have searched the posts and see how to remove this on other model BB's but will installing the POLICY.BIN file remove the IT policy on a BOLD 9000? I just purchased this phone off ebay and its got a dumb policy on it that i need to remove..
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Feb 23, 2012
I was setting up enterprise server and my IT Policy from my corporation got on my phone. I no longer wont to use my enterprise e-mail and i want to delete the settings that the server use to need. I cant get rid of the encryption and it makes me keep a password on my phone. how do I get it back to where I can change the level of security?
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Jul 11, 2011
I'm going through the info listed in RIM's KB14202 "How to remove an IT policy from a blackberry smartphone". I'm on windows 7 64 bit, so I have followed the instructions, including opening as administrator. After typing in the "loader.exe /resettofactory", the loader console window appears and a white cursor flashes for about 30 seconds or so, but nothing happens.
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Oct 19, 2011
I just bought the Bold 9900 yesterday and after setting up to my liking, contacts, apps etc. getting to know the unit and (after some time for a novice like me,) when I plugged the device into my desktop manager, it asked me for the password to which i entered my BB ID but it is not accepting it. This is the third time I re-enter all my information, set up the device and it locks me out for 10 tries again and again then erases all my information! Frustrating and time consuming! Any one have suggestions to remedy this situation??? This seems to happen when activate and I lock my device when in the holster. I have the unlock code to access the home screen to which. Neither this screen unlock code nor my BB ID password will unlock the unit afterwards and I have go through the 10 tries then I loose all my settings and information, need to reset emails, reenter contacts and so on.
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May 3, 2011
After I upgraded my bold 9700 to OS6, I lost my BB maps app. I search for it on my phone and I can see maps in the help section on my phone, but it is no where else!
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Apr 24, 2012
Who is the system administrator?
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Mar 2, 2010
work just implemented a new censoring program that blocks sites like Internet and facebook. now i can't access those sites through the bb browser. is there any way to bypass going through work's censors and just get content directly from the web?
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Jun 22, 2010
I'm in a blackberry group with some friends and we have two problems.
Firstly our Administrator's (we only had one) blackberry was water damaged and so she had to get a new blackberry. So now we can't assign anyone to be the new administrator.I'm not sure if she fixed the water damaged phone or just threw it away I just know she got a new phone.
Secondly our message times don't correspond with our blackberry time i.e if I type a message at 11:02 it shows up as 2:02.
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May 14, 2015
I'm guessing an e-mail account or something was taking over security settings?
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Jun 2, 2012
My brother wants to give his son an iPhone but son only has a user account. Brother keeps admin account and has parental controls on sons user account. His son told him he would need admin account to use iphone and sync with iTunes and my brother has asked me if this is true? I can't find the answer in searching the old posts. I'm sure the computer is a PC and probably either Vista or Win7 but do not know any details at this time. (They live in a different state) brother says he will fed-ex me the computer if I can get it setup to work so his son can use with a user account only.
Info:
Time Capsule, Mac OS X (10.6.8)
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May 7, 2012
How do I install german language onto my device? There is only English, Portuguese and some Asian language to choose from. How do I get german language installed?
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Sep 10, 2011
Was working on blackberry when the message "message" your administrator changed your password. Now I can no longer unlock the blackberry.
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May 27, 2012
Apple says contact the network administrator for a password. How do you do that?
Info:
iPhone 4, iOS 5.0.1
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