BB Bold :: Unable To Backup Data On 9900?
Dec 29, 2011
I am trying to back up all my data before doing a security swipe (impossible to connect to BBID and this seems to be the only solution...) but Blackberry Protect isn't working online (it says my phone is busy and the back up cannot be completed).I've tried to back up via my software but none of my contacts, pics, calendars or tasks appear when I click on the logo. I cannot even update the phone's software as nothing seems to work... I cannot use my phone properly and there is no way to call IRM (O2 said they could not help, great...).
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Jul 14, 2012
I'm unable to update the software of my BlackBerry 9900. It gets stuck in the middle, noticeably when it creates the back up of SMS.
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Feb 8, 2012
I am unable to backup Blackberry Bold 9900. The Backup at Smart Card Option takes a long time to complete. I tried all possible solutions that I was able to find on a generic google search.
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Apr 17, 2011
I'm trying to update my BB bold 9700 to 6.0 bundle 1879 (v6.0.0.448 platform 6.6.0.124), when it reaches the modules backup 156 of 660 it says: Application Loader was unable to backup data on your device.
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Apr 1, 2010
I am facing a problem when trying to make a backup for my Bold 9900, as it reach the point "backing up Smart Card Options", it just freeze and don't want to complete for more than an hour, i have been facing this problem for more than a month
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Dec 7, 2011
As stated above, my blackberry wont back up completely, it reaches "social feeds" then it disconnects. i logged out of facebook and twitter, and the error still appears.Im trying to back up on a mabook pro, also i viewed other posts with errors, and they are using the same mac desktop manager.
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May 18, 2012
After i updated my software from v7.0.0.1465 to 7.1.0.1149 by downloading the file and install it through PC , it created a backup file named "LoaderBackup-(2012-05-18).bbb" and this file extenion isn't acceptable by the blackberry desktop software.what shall i do to restore all my data?
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Jun 24, 2012
Back up runs normally until reaches SMART CARD OPTIONS, then it last up to 3 hours to finish the backup process.
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Jun 1, 2011
I have an Xperia X10a. I wanted to update my phone, but am unable to backup my data as suggested. I get a message that says "Install blocked. For security, your phone is set to block installation of applications not sourced in Android Market.' I do NOT have the option to change the settings.My provider is AT&T.
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Dec 22, 2011
Tried running the new software update and all seemed to go fine at first, but now the 'overall backup progress' bar has been dead at 9% for a while and the 'social feeds' above has been stuck on 0% for the same amount of time. Ive tried rebooting but whenever i do this, the update starts up again and gets to the same point before stopping again.
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Jan 3, 2010
I have change cell from E71 to E72, before i change i do a phone backup to my E71 to the memory card however i put the memory card to new E72, i go to Office-> file mgr -> memoey cardarea click option but there no restore icon but when i go see my file under folder backup it has a Backup.ARC in it i have lost alot of contacts in itis there anyway to restore it. or at least i get to see my contact list.
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Apr 20, 2011
I updated from 7.0 to 7.1 and just noticed that a number of my calendar entries are missing.I'm not entirely sure when this happened.I don't think it happened at the time of updating to the new OS but it's possible.I received an "out of application memory" error message a week ago and have read that people have encountered a loss of data with such an error.I did a backup of my data on May 17th before upgrading to 7.1 calendar entries = 800, today calendar entries = 369.Since I use my device on a BES all entries associated with the BES account appear to be intact but I've lost all other entries.When I went to restore the calendar entries only from the backup it is greyed out indicating that these are "read only data types and cannot be restored" when selecting "Select Data to Restore/Select device data and settings" as opposed to "All device data and settings".Unsure how to proceed - clearly the data is present in the backup based on the entry value do I need to do a full restore and rollback to 7.0? in order to recover the calendar entries??
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Jan 1, 2012
I have a bold 9900, since the day I opened it and attached it to my computer.. it doesn't back up! I have a iMac with Snow Lepord. How do I get it to back up? It's on full warranty.
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Mar 16, 2012
A few days ago I decided to update my device (9900) software to 7.1. And it has been a disaster since I received the update thru the Update Software Section on my phone but since then is has only gotten to 3% of the backup. I have restarted the phone several times, and pulled the battery several times and well and left the phone for hours hoping it would get itself together, to only occasionally fine (app error code:603) and yes at this present moment it is still stuck at 3% back up, this is 3rd day.
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Jan 18, 2010
I just upgraded to 5.0.0.419 on the Tour. I had to use the AppLoader because the desktop manager wouldnt work. I have done this many times with my storm and everything seemed to go well. I turned on my phone and it started like usual but all my information is gone. My contacts, messages, applications, everything. It did not back up any of the stuff before upgrading, but when i went to put an old back up on my device it asked if I wanted to override all the stuff that's already on it (1100 text messages, 100 contacts, 500 emails, etc.)So it seems like the stuff is on my phone, but i cannot find it.
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Jan 16, 2012
So, I went to check if there was a new OS update. There was, so I downloaded and am currently installing it. However, it's been "installing" for 8 hours now, and it's stuck on 14% Overall backup progress. And 0% Social Feeds.Also, not sure if it's related. (probably is) but my Signal is off and i have no network connection. And I've got good coverage usually at home. I realised the problem about 7 hours in, after it said it would only be 2. So I battery pulled it, and it didn't work, then I tried battery and sim pulling, that didn't work. I've tried hooking it up to my blackberry desktop. It can't pick the device up because of it.
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Nov 18, 2011
this bb bold 9900 is my first bb. been using this for the past 2 months and was great. suddenly over these past few days, sometimes i cant get data conection. ping and dns lookup is ok.
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Sep 6, 2012
Am using the bb bold9900. I suddenly lost all data pictures,videos and music files.Am able to take pictures and the camera captures as normal but then the pic is not saved strangely enough the total number reduces and no picture saved. Same happens for music files or videos downlaoded or received via either bluetooth or email.Another strange thing is I still have pictures attached to contacts and the ringtone for my profileOther than that everything works well.
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Sep 21, 2011
I live in Jersey UK and I have a pay-as-you-go SIM card from Jersey Telecoms. I can check emails using POP3 and SMTP on my existing mobile. I just ordered a 9900 from amazon. Will I be able to put the SIM card in my blackberry to check my emails?
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Nov 10, 2011
My daughter has just upgraded from a curve 8520 to a Bold9900 the problem is she has used over her limit of 500mb of data in under a month, she mosty uses facebook, but is not doing anything different from when she had her curve, we cannot understand how she is using so much data we have checked her bill and some days it is saying 30 mb of data which we thought was impossible, could anyone help me to sort out this problem, we have wifi in the house and have set her blackberry so she can use this at home but it stops her from sending or receiving messages and calls.
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Jun 3, 2011
On my older 8520 I could go into Settings and turn off date at night, so no emails or BBM or Facebook came thru. Just calls or texts. How do I set that on the Bold 9900?
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Oct 21, 2012
I got a replacement Bold 9900 when my previous one developed hardware issues. I transferred the SIM card to the new phone which is now operational. I also did a backup restore which retrieved my Contacts, WiFi and other data but not pictures and files. So, I tried to connect to my old device with a USB cable; this prompts me to sign-in which does not work I think because the SIM card is not there(?)
Is it possible that I connect to my old phone as a USB device when it does not have a SIM card?
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Aug 23, 2012
Bb 9900 data services disappeared - who can help me fix that?
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Oct 9, 2011
I purchased new Bold 9900 and want to transfer contact list from old Curve 8900 to new phone using Bluetooth. The 8900 transfered all data, confirming the number of entries it transferred, but the 9900 only received the first entry in my contact list. How do I get all contacts into the 9900?
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Sep 5, 2011
I upgrade 9700 to 9900 I have many autotext 922,if impossible to restore in the 9900.
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Jan 29, 2012
After putting my phone on charge last night, I woke up to my 9900 with a blank screen and a red light that blinks every couple of seconds. No amount of battery pulls would fix the problem. Upon researching for a solution I discovered that this issue is actually a very common problem with the 9900. At this rate, I don't really care about recovering my phone as it seems that the model is entirely unreliable anyway. Just want to know if anybody with this issue has been successful in retrieving files stored on their device. I recorded some important videos a few days back, and stupidly saved it directly onto the device instead of the memory card. Desktop manager doesn't recognize the phone with or without the battery inserted.
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Dec 23, 2011
My phone was stolen and I know who has it but I can't get it back from that person yet and Im worried that the person does something to my phone. Although I have a password lock on it and my Mum called up the company to lock the phone I am worried that the persona will attempt at the password more than 10 times which would cause my phone to wipe everything. I have just about everything on the phone that I need for my lessons and also notes/planning on a couple of my subjects so I was wondering if its possible to recover it if the person does wipe the phone....
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Sep 18, 2012
from the link below and from the comparisons in the RIM website, I had the impression the 9930 only added CDMA to the 9900. I then decided to purchase a 9930 to be safe, but am having difficulties connecting it to my Brazilian phone provider (the data does not work, but voice is good). confirm that the 9930 really only adds CDMA technology to the 9900 and should be working with my Brazilian GSM provider?
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Jun 11, 2012
tried to transfer contact data to new phone 9900 using blackberry manager on pc. now seem to have lost all contact data from old phone and sim.
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Oct 15, 2011
Can someone tell me how to transfer the data from my 9900 to the 9700 without going through the the phone, my phone fell apart after 4 days (keys fell out of the keyboard), my service providor gave me a loan phone, and now I cannot get the data transfered from my 9900 profile to the 9700..
I dont have the old "9900" for the data transfer
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Jul 2, 2012
Why I can't do full backup of my data? When I log in to BB protect in section my data I can see few back ups when I try to do backup on my phone is performing only recent backup and I can't choose the oldest one. And anyway why I can't keep all the texts on my phone after sending data all texts are gone
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