Motorola Photon 4G :: It Shuts Off And Freezes
Oct 15, 2011
My 2 month old phone, started to freeze two weeks after I got it. Sprint is aware. Now my phone shuts off. Before I could take out battery, now Its just 100% stuck on Motorola screen. Its been charging, Ive tried everything! Its going on day two.... my Droid HTC started this way. Service fixed it, for a bit then back to same problems. I upgraded to this phone, Sprint said since its past my 30 days, more $ out of my pocket. for just a refurbished one. I just want to turn it on and have my touch screen work and receive what Im paying for. I need my phone at all times for my child!
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Jul 3, 2012
I have a Photon that is at best qurky. I did a full factory reset about a month ago. the last couple of days the phone has been freezing with the alarm. the alarm will go off and I might get one or two snoozes out of it then the display freezes and is unresponsive. O can push the power button to get the power off menu but the screen will not respond to allow a power off, I must remove the battery to reset the phone.and as anyone who has a Photon knows how much fun putting the back on is. Any ideas.again this is a pretty fresh reboot and I do not have near as many apps running as before the reboot
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Apr 7, 2012
Occurred 3rd time in last 2 months(well spread incidents) - Photon just starts rebooting continously on its own (shuts down - loads back to the startup screens - connects to sprint - shuts down again..... loop continues non stop). During the restarts if it is un-noticed for a while the phone gets very hot. The only way to stop is to pull the battery out, after which it starts fine.Not sure what the issue is. Any thoughts? Would not prefer to do a factory reset as there is no observed pattern, all three incidents were when phone was not being used and was in the pocket. No extra apps are running generally whenever I check through the task manager - I cannot check while the phone is rebooting though.
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Sep 8, 2011
i just recently got my phone about a week ago and now it freezes continuously and have multiple errors (messaging, camera, contacts, applications, etc.) every time i try to load a launcher it freezes including the motoblur launcher. would the weather temperature have an affect on this or is the phone defective?
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Nov 8, 2011
Everytime I use my Amazon Cloud Player on my Photon, the phone freezes up completely after playing a few (~3 ish) songs. The only way to get functionality back is to take the battery out.
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Aug 9, 2011
Everytime I open my contacts my phone freezes and prompts me to force close or wait. When I try to set up a group the point where you add contacts the screen is black and when you press the option button on the phone sends me to the keyboard but doesnt do anything and lags.
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Feb 28, 2011
I've bought a new nokia c3 and I bought an 8gig memory card(Kingston) for it.Everything is working fine at first but then when it started to store up,up to 2gig of it's memory the problems starting to show up.First: whenever I take a picture, my phone shutdown and in order for me to turn it on again, I have to take the memory card out and turn it on and put the memory card again.Second: when I go to camera and photos my phone starts to freeze then shuts down.Third: whenever I use the Bluetooth and send or receive a file it freeze then shuts downFourth: whenever I try to delete something in the memory card my phone freeze then shuts down.
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Jan 5, 2010
My cell phone will sometimes shut down or freeze and the only way to get it to turn back on is to remove the battery and put it back in. After that I can power my phone back on again and all is good until the next time it freezes.I noticed this sometime happens when I am using the wall charger. I will plug the phone in before bed (it’s turned on), and the next morning when I take it off the charger, the phone will not power on. I have to remove the battery as indicated above.
I have had the phone for two weeks and am wondering if I have a defective battery and if getting a new one will solve the problem. Has anyone else experienced this?
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Jan 24, 2012
using Photon 4G with Airtel prepaid sim with system version 45.3.6.MB855.Sprint.en, Whenever I run short codes (USSD codes) like *123# to check my prepaid GSM balance or interact with service provider by *121# it takes long time showing USSD code running.. and after few mins either shows MMI successfully complete or MMI failed but doesnt actually show the text which is shown in my other GSM phones; to query balance or activate some service. Tried forums but no concrete solution.
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Aug 11, 2011
Any use the Motorola Date and Time Widget? Mine seems to hang at night (seemingly about 20min after I plug it in for charging) and stays on yesterdays date and time until somehow it corrects itself the next day. There is no way to "activate it" or make it correct itself. All other clocks and calendars are correct.
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Jan 23, 2012
I have a Sprint Motorola Photon 4G and I am using it in Brazil with a Claro SIM Card. The phone reboots itself sometimes when I try to make or receive a phone call (2 or 3 times a day). I know this is happening to other Photon owners and I already tried the factory reset twice. My build # is 4.5.1A-1_SUN-198_6. Does anyone know a fix for that?
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Oct 12, 2011
i bought a photon at best buy today, carried it around for a while, installed the netflix app, brought it home, plugged it in, and after i tell it to install the system update, it downloads, i click install, and it shuts down immediately, starts itself back up, and then as soon as everything comes back up, i get a message that says update has failed. this has happened 3 times now, downloaded on wi-fi
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Sep 19, 2011
That's basically it. I don't want to keep getting e-mail (at my gmail account) that I have no events on a given day. How do I stop the Photon calender app from doing this?
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Jan 9, 2012
I have a major issue with my corporate exchange calendar. If I accept an invitation to a meeting, the phone makes me the organizer of the meeting. This syncs back to my corporate calendar. This is obviously completely wrong. If I delete the meeting on my phone, or on my computer, it sends out a message to everyone that was on the meeting saying that it was cancelled. If I need to adjust the meeting only on my calendar, it sends out an update to everyone. It has caused a lot of confusion for me and my work colleagues.
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Oct 28, 2011
Has anyone seen / experienced this? When I have my photon in the car dock and using the GPS, I am unable to receive incoming calls. My girlfriend has called me for the past three days and she says my phone rings and rings and goes to voicemail. I have Sprint Service. I am not using TeleNav or any other navagation, I am just using the GPS mode and Bluetooth is also running. I dont have any other issues with not receiving incoming calls unless its in the dock.
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Aug 14, 2011
I noticed that whenever I am making/receiving calls, the screen flashes every few seconds. I wonder why it is doing that. I have never seen this on any other phone before. At first I thought it was related only to the silent call issue that the screen flashes every few seconds but even when I am able to make a regular call it still does this.
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Aug 19, 2011
I have just moved from a windows phone and got this photon phone. I listen to music from the web, like 181.fm/mobile. These stations require a windows media player to work. The windows media player is not on my photon phone or in the android market place.
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Aug 19, 2011
If I have 5 or more all-day events on one day, the calendar doesn't display the text of the events, which also makes the lines very skinny and difficult to select.
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Oct 7, 2011
Will we ever see an unlocked bootloader for the Photon 4g?
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Oct 16, 2011
So now I still cannot use MMS or carrier internet and the latest software update will not run, it can be downloaded but after running it 12 times it indicates update was unsuccessful. Is there anyway of reflashing the whole phone to start from scratch.
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Sep 16, 2011
Anyone used or using Drive First?I installed it, was using it, but just too much for me, I already use a car dock, motospeak and bluetooth.(Yes, trying to be safe).It just does not intrgrate well with Google Voice.Anyway, it seemed to install an app when I signed up for it, the app is called Smart Device Manager.After cancelling Drive First it continues to lock my screen when the car moves.I figured out which app is is, but the only available option is "uninstall updates" and it keeps wanting to re-update the app after I uninstalled updates. I have uninstalled updates and reinstalled a few times, but it seems that app is dug in there, and won't leave.Because Sprint customer service has NO CLUE (after 4 reps) how the app works, or how to get rid of it?
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Jul 8, 2011
I just went to use my DX2 and it was off. Battery level at 70%.It shuts off on its own
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Oct 5, 2011
My Atrix shuts down when it goes to sleep, even on a completely full charge. I have done a factory reset (didn't fix it), hard reset, soft reset and pulled the battery and left it out. The only thing that stops it at times is to reload it through the Motorola Software Update on my PC. After that, it works flawlessly for about a day, then after charging it all night, I unplug it and it starts all over again.
Before it shuts down, (if you can catch it) it vibrates. If you hit the power button really quick before it cuts off, you can see on the screen that it has a low battery warning and the battery indicator will be red and showing it as drained, and the phone will cut off. When you turn it back on, the battery is back to where the charge was before it does the sleep/shut off. This cycle continues until I reload the software, then it works for about a day until I have to charge it again.
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Nov 14, 2011
I'm also having a problem with this device. I don't know if it's a battery problem or not and I think it started happening after the latest firmware update. I haven't been able to run to give it a try but just using it as an every day watch, it shuts off at random times and the only way to get it back up is to connect it to a power source. When I restart the device, it shows the battery at what ever level it was at before it shut down. I also notice that the date and time have been resetted.
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Jul 12, 2011
I live in an area covered by Verizon Wireless and a smaller local Cell company, so I have to enable data roaming to get emails in certain places. I've enabled it several times and it will not stay on, it shuts off if I lose service for any ammount of time, or if I restart the phone. Is there any way to keep it permanently enabled?
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May 10, 2012
when i place the phone on a metal table. so far any kind of metal. it even does it when in a case. this is the second bionic im on and it does the same thing. so im almost betting most of the phones do this too.
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Jul 31, 2011
My friend and I both have the Droid 2 global.... and we both have experienced this problem... when updating Roaming Capabilities... we have both Experienced this.. (*228 option 2) ... 1/2 way through the update... a staticky noise will be heard and then the phone will completely shut off... (Ive had mutliple devices myself do to other warrenty defects and experienced this problem on other devices as well)..
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Oct 9, 2011
Sometimes, when I am actively using my XPRT, scrolling a web page, or looking at game scores, pretty much any activity I use the phone for, the screen will just shut off. I have the delays set very high, like 2 minutes or more, but the screen still gets in the mode of just wanting to be off.
So, the screen shuts off, I have to press the button on top the phone, then swipe the little slider to get back to what I'm doing. Then within 1 or 2 or 3 seconds it shuts off again. The happens for 6 or 8 or 10 times, then things return to normal. Then I can use the phone as normal again and the screen stays on.
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Jun 7, 2011
Droid X: Phone spontaneously shuts offThis has happened a number of times and it seems to be while I'm streaming music.
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Sep 19, 2011
The light just blinks and nothing else happens nothing else lights up nothing turns on it is not water damaged and I never hacked or updated it.
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Nov 2, 2011
My Admiral's screen intermittently shuts off when I'm working on the phone, and I have to use the screen/power key to turn it back on. Also, the backlighting on the keyboard seems to be hit or miss as well. I'm wondering if this has anything to do with the proximity sensor?
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