Motorola Photon 4G :: Reboots Continously / Shuts Down - Loads Back To The Startup Screens?
Apr 7, 2012
Occurred 3rd time in last 2 months(well spread incidents) - Photon just starts rebooting continously on its own (shuts down - loads back to the startup screens - connects to sprint - shuts down again..... loop continues non stop). During the restarts if it is un-noticed for a while the phone gets very hot. The only way to stop is to pull the battery out, after which it starts fine.Not sure what the issue is. Any thoughts? Would not prefer to do a factory reset as there is no observed pattern, all three incidents were when phone was not being used and was in the pocket. No extra apps are running generally whenever I check through the task manager - I cannot check while the phone is rebooting though.
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Jan 23, 2012
I have a Sprint Motorola Photon 4G and I am using it in Brazil with a Claro SIM Card. The phone reboots itself sometimes when I try to make or receive a phone call (2 or 3 times a day). I know this is happening to other Photon owners and I already tried the factory reset twice. My build # is 4.5.1A-1_SUN-198_6. Does anyone know a fix for that?
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May 12, 2012
When I try to start up my phone the Blackberry logo and loading bar appears and loads but stops at half way and then does nothing. I've tried taking out the battery and sim card, putting in the charger etc but nothing works.
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Sep 16, 2011
I noticed that then I use my Photon as a mass storage device to access the storage card I loose shortcuts on my screams. Sometimes my applications also gray out in my apps manager. A power cycle of my phone brings my applications back but the short cuts are still gone. I noticed the apps that disappear are ones that are stored on my SD card. It appears that going to mass storage mode disconnects the card from the phone disabling the apps and canceling the shortcuts. Does anyone know how to keep this from happening? I may want to move apps to my phone memory that I do not want to disappear all the time whew using mass storage mode. I never had this problem with my EVO and used mass storage often.
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Oct 24, 2012
I have auto-rotate checked in the display settings. When I slide out the keyboard or plug into the HD Dock the screen auto-rotates to landscape. This makes sense. However, at all other times the screen is locked in portrait. How do I enable auto rotate of the main/home screen without having to slide the keyboard out?
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Mar 4, 2010
I have the N97, to be honest i'm starting to regret buying it as it appears to be one prolem after another. Anyway this problem surrounds the new maps 3.03 with free voice navigation that has been released. I have installed it numerous times but it starts for 20 seconds then switches back to the menu screen. I have uninstalled maps, done a factory restore on the phone and reistalled the operating system all to no avail. Is there anything else that can be done. I am in Ireland.
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Jul 3, 2011
anyone had a problem where the phone shuts down and re boots al the time.
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Oct 15, 2011
My 2 month old phone, started to freeze two weeks after I got it. Sprint is aware. Now my phone shuts off. Before I could take out battery, now Its just 100% stuck on Motorola screen. Its been charging, Ive tried everything! Its going on day two.... my Droid HTC started this way. Service fixed it, for a bit then back to same problems. I upgraded to this phone, Sprint said since its past my 30 days, more $ out of my pocket. for just a refurbished one. I just want to turn it on and have my touch screen work and receive what Im paying for. I need my phone at all times for my child!
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Nov 12, 2011
My 4G reboots randomly
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Dec 13, 2011
I purchased my Photon used from a reliable source. I've had it less than a week and it was working fine previously, but last night it somehow died (even though the battery was almost completely charged that morning) and I've had problems charging it. I have it hooked up to my computer via the original USB charger but it won't charge. The charging/notification light turns white, then green, then it starts up. It takes me to the lock screen and says "Charging 5%", then it turns off and repeats this process. I have the correct drivers installed on my computer.I'm not a really big tech-geek
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Aug 26, 2011
I bought my Sprint Photon 4g the first day it was available at Sprint. I have brought it back and they exchanged it three times in less than 15 days. I always am pleged with the same problem. The phone more than occasionly reboots when I make a call. Also when I use the speaker option the sound is like a broken speaker. Some times when placing a call the call does not connect and the phone hangs and I have to reboot it manually. On all three phones I have had the exact same issue. I did the update tonight so I don't know it that will correct the problem.
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Apr 13, 2012
I have been through the factory reset process with sprint customer support for the issue of phone losing contact with voicemail, missing calls and forwarding messages only after a manual reboot.
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Mar 2, 2012
I'm having several issues with my Motorola Photon 4G. The first problem and must frustrating problem is that from time to time my phone will reboot when a call ends (either a drop call or hang up). I've tried removing the SD card and turning off HAC but none of these suggestions resolve my problem. The second issue is that from time to time my phone will not ring even if I have full service. I have several Sprint phones (Epic 4G, iPhone, Transform) and if I leave them all on the same table in my home can call them from my house phone they all ring when I call them.
When I call my Photon it will only ring 3 out of 5 times. On my house phone the call does not go direct to voicemail. At my house all the phone signal strengths are maxed out. The third issue is that if I turn on the speaker phone my call gets very staticy. The only way for me to fix this issue is to hang up and all the party again (simply turning off the speaker phone does not resolve the problem). This problem happens 100% of the time.
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May 4, 2015
I run the Nova Prime Launcher on my PE. I've had random reboots before but the latest one completely restored all of my home screens to stock. Luckily the settings within saved because it took me hours to perfect it. I tried a few reboots and a cache wipe but that did nothing.
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Sep 10, 2014
Here are the specs: iPhone 4, iOS 7.0.4, 16gb, GSMÂ
I've never had any big problems with this phone while using it, but today it randomly shut down, so I thought it might be a battery information glitch, because it has happened with a different iPhone of mine. So, I connected my phone to electricity, it turned on and stayed like that for a while (I had fully charged the phone a few hours ago) and it showed 94% of battery left, which is quite normal. The odd thing was, that it was searching for carrier and it was impossible to turn wi-fi on, the button was not responding.
So I went ahead and rebooted the phone, still had the same issue. While still connected to the charger, the phone suddenly died again, showed low battery and turned on again. After a minute or two, the same thing happened again and after another reboot - again, again and again. I tried to reset the settings, still no carrier and still rebooting, even while charging. I tried completely erasing data and settings, but it was impossible to do that, because it asks for the iCloud password. Since it cannot be connected to the internet, there is no way for me to do that. When unplugging the phone, it dies in the same second. Next, I tried connecting the phone to my computer, but I can't even get it to turn on for a minute, because it reboots all the time after a few seconds (doesn't get enough power through the usb, I guess). Tried DFU mode, still no success. While connected to the computer, iTunes won't show the device connected to the computer.Â
So, there is no way to update the OS through the phone, because there is no way I can connect it to the web, resetting the settings won't do a thing, completely erasing the phone is impossible, because it cannot be connected to the internet, impossible to connect to a computer, because it reboots all the time, so no way to restore the phone.
Info:
iPhone 4, iOS 7.0.4
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Jan 7, 2016
I recently installed a new ROM and kernal (pure nexus ROM with the gods kernal) it's all running as it should be, but the issue i now how is reboots, my phone randomly reboots and shuts down, not sure what is causing the issue. There's no error upon rebooting though. Just freezes and reboots randomly when it wants too...
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Feb 29, 2012
I use my Atrix as a mp3 player when at the gym so I don't miss any calls or texts. I was at the gym the other day and my phone reboots on it's own. When it restarts, the stock motorola music player is gone from my phone. I checked the app drawer and under manage applications, it looked like it was deleted. I then reboot my phone 3 times, to no avail. Music player is gone. I am not a huge fan of it because it sometime skips, but it's the only one that give me the ability to skip a song while the phone is locked. A few days pass and it happens again while I am using Winapp, but this time when the phone restarts, the music player is back.
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Jun 27, 2012
I recently purchased the Droid Bionic approximately 2 weeks ago. I got one for my husband also. Recently, my phone has been randomly shutting off and the only way to turn it back on is to remove the battery. It has also happened when the phone is on and I am charging it. My husband's phone has not randomly shut off at any time. I have downloaded a few apps which include Accuweather, Go SMS pro and PicSpeed Wallpaper. I also inserted my micro SD card from my old phone into the new phone which I just removed to see if the phone will randomly shut down. I also do not have the pocket detector on.
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Apr 19, 2010
This is my fourth bold. Each one has had the same problem just shuts off in the middle of doing whatever just random reboots.
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Aug 28, 2012
I have a BB bold 9780 since 2 years. Since 3 months my BB shutdowns without reason, and sometimes when it reboots the trackpad doesn't work. So I have to reboot (remove battery) until the trackpad reworks.
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Sep 18, 2011
What is the best way to snap back cover in place? Whatever sequence I use it seems that one of the plastic latches doesn't engage.
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Aug 29, 2011
I'm not sure that i'm the only one with this issue, but I have a custom ringtone set for both my calls and my notifications. Now what happens is when i plug my phone into my pc and use it as a mass storage drive (at least I think its whats causing the problem) my ringtones automatically switch from my custom ones to the default ones. This gets to be really aggravating to have to change them both back everytime, especially since I have an additional silent ringtone for all the oter notification sounds that you cant turn off (facebook, e-mail, and plugging the device in to the PC) which may I add, is an issue within an issue but I can live with it. My files are in the internal memory, not on the SD card and in the default media/audio/notifications or ringtones.
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Oct 4, 2011
Over the last week I've noticed sudden power loss on my Photon. It will go blank without warning. Plug it in and it will show 0%-10% battery power. Watch the screen and it will sometimes jump back up suddenly. From 10-20% to 100% before my eyes. I'm guessing it's a battery or phone issue. Don't see any other discussions about this. Planning on brining the phone in soon
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Sep 2, 2011
With my new Photon, I am having some issues where a call will come in and have very bad crackling audio. If I hang up and call them right back, it is crystal clear. It's happened to me three or four times in two days. Do you think it's a defective unit?
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Mar 5, 2012
I shut my Photon down and plug it in and it turns back on. I plug it in and power it down and it turns back on. I power down, remove the battery for 15 seconds, reinstall the battery and plug it in and it turns back on. No new software or apps that I'm aware of. It just started doing this today and we've had it for six months.
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Oct 14, 2011
I was on Verizon with a Droid 2 when you did the 2.3.3 test a couple of weeks ago. On 10/9/2011 I moved to Sprint and bought a Photon 4G. I just updated my HEX MEID in this forum profile. My phone did the initial reboot but came back with Update Failed.Update Motorola Software says. An Update is currently being downloaded. You will be notified when the download is complete. There is no indication anything is happening. It's been this way for close to an hour now.
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Aug 16, 2011
So I picked up 2 Photons yesterday from RadioShack. Overall, I am very impressed with the phone, however my wife's is randomly rebooting, and will not turn back on without disconnecting the battery or plugging back into the wall. I have seen a few reports of this online and was just wondering if there is a fix or if I should take it in for a trade? Kind of worried if mine will start doing this also. No SD card installed, no taskmanager, not rooted, etc
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Apr 17, 2012
I need to do some testing with a UMTS femto cell. (reason behind my madness)Does anyone know if it is possible to flip the photon in a UMTS mode and then back to a normal state when done?
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Aug 17, 2010
This just started happening on Saturday night. I would press the red phone button to turn off my phone and within 15-25 seconds my phone reboots itself. I have the Bold 9650 OS 5.0.0.699. Also on Sunday afternoon I dialed *228 (Verizon) to update my roaming capabilities.it was successful and after about 30 seconds by phone rebooted itself. Yes, I have done a battery pull.
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Feb 25, 2012
Under windows 7 pro 64 after going through the install/un-install 5 times I still have the same problem, Motocast starts than quits. The icon shows up in the notification area but when I hover over it it disappears and the program stops. Everything is up to date on my computer, windows, java, I.E.everything.
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Aug 13, 2011
My 3-month-old Flipside loads text messages and my contacts very slowly, to the point where it can take in excess of five minutes to create and send a text. I know the problem isn't too many texts in my inbox, since I delete them frequently & usually only have one or two brief conversations in them. When I start typing a contact's name in the sender box, my phone doesn't automatically search my contacts for autocomplete (or does so very slowly), even if I hit the OK button, which has occasionally sped up the process. Therefore, I have to go through my contacts manually & send the message from there. But this is still a problem, since my phone loads my contacts slowly, also. I do have a lot of contacts, probably around 800, because my phone is synced to my Facebook & Twitter accounts. However, I can't un-sync them because then I can't have Facebook or Twitter on my phone--there's no way to have site access without syncing my address book. This is getting to be very frustrating & super inconvenient.
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