Lumia 1020 :: WP 8.1 - Unable To Open Several Apps / Complete Downloads And Connect To Computer
Jun 14, 2015
A few months ago, I dropped my phone (the day before my case came in the mail, of course) and the screen went fuzzy, much like an old box tv for several minutes, then rebooted several times before catching up to itself. I'm not sure what on earth happened because of this drop, but since then I have had a huge amount of issues.
First- I cannot complete certain updates on my phone, including some system updates such as for "extras+info" and "Lumia Camera". I get the error code 80070539 on these failed updates, but I do not believe that is the real reason these apps will not update. One method I used to fix this was to make sure I accepted updated terms and conditions for Microsoft, which completed some updates, but I still have several left waiting.
Second- Several apps and processes just do not work at all. Example: settings>applications>photos+camera the screen begins to flip over to the photos+camera menu, then abruptly stops before returning to the applications menu. This exact scenario happens to several other processes throughout the phone, including the calendar app, adding new emails and accounts, etc.
Third- I cannot backup my phone. This is a major problem as I have an abundance of files that I desperately need on my phone, but whenever I attempt to backup my phone, it may make it up to 97% maximum before it says the backup failed. This is the primary reason I haven't attempted a hard reset yet, and I would prefer to avoid doing a hard reset unless we can manage to fix at least the backup issue.
Fourth- My computer will not recognize my phone. I am running a laptop with Windows 8.1, all my drivers are up-to-date, I've uninstalled/reinstalled drivers, etc. but the computer doesn't even recognize that I plug the phone in, even though my phone still charges at a normal rate. I have also tried different computers and different cables. Nothing has proven useful. There is not a place in my computer that I can find a trace of detection of my phone, not under devices/drives/anything.
I will try just about anything that doesn't involve losing all of my data.
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Jul 29, 2014
My girlfriend and I went on a big trip around Europe recently, and she has a Lumia 1020 (I have a Lumia Icon). Over the last few months, she has not been able to back up her data, apps, photos, etc. properly. It has been hit or miss.
Now, she wants to connect her phone to her computer to import the photos and videos to her computer. However, connecting her phone does nothing other than charge it. No prompt comes up, no device is recognized, not even in device manager. Nothing happens at all. It only charges.
Microsoft suggested a hard reset of the whole phone. But that would mean losing all of the data she has, including the very important photos from our trip. They suggested to back up to the cloud, but OneDrive backups have been unreliable, as only some of her photos actually get backed up, and when she tries to create a new backup of settings+apps, it gets to 100% and then says there was a problem and fails.
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Feb 3, 2014
Today when out golfing I tried taking some smart cam photos and noticed after taking a couple in a row I couldn't go back and open them in Nokia camera to change the picture. Doesn't happen all the time but twice today I couldn't edit the photo.
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Jan 8, 2014
I'm having this weird link in my app list. It links to downloads in the store.How can I get rid of it?I'm not downloading or updating apps and I neither have any updates available. I can't just delete it, I only have the option to pin it.
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Jul 20, 2010
For some reason my phone will not complete downloads from the Ovi store. That's a pity because some of the stuff on offer is really attractive!Is there no way to simply have the apps downloaded to my PC and then transfer them (as .sis files?) by cable to my phone for installation? I can't find any option on the downloads pages which allows this.
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Jan 16, 2015
For whatever reason, hardly any of my apps will open. If I uninstall, they won't reinstall. Says attention required and to check the phone for an update. This started after updating access point and network.
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May 18, 2015
After downloading the pdf files from internet/mail it shows in the file explorer, but when try to open it, the app pickup list only showing Project Spartan. Nothing else, no Adobe Reader nor PDF reader. I installed another PDF file reader app call Xodo, still no luck.
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Jul 27, 2013
I installed Oggl and have just begun to play around with it. I linked it to my Facebook and Twitter accounts, but what is the value of the connection to Instagram if you can't open an Instagram account if you don't have an iPhone or Android device? Neither the Oggl app or the Instagram website let you create accounts.
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Aug 3, 2013
The double tap to open quit working it was working for me on my Nokia Lumia 1020 don't know if I turned it off some how can't seem to find it it the settings
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Mar 1, 2015
I have a Nokia Lumia 1020 (obviously) and I'm trying to upload all my photos to my computer because I have a lot and I need more space on my phone. I have a refurbished HP Elitebook 8440p that runs on an Intel i7 processor and Windows 7 (Professional, I think.)
I've tried using multiple USB cables to plug my phone into the computer, and in each of the USB ports, but the computer just doesn't recognize the phone at all- I get no message telling me it's connected and when I look at the devices connected, my phone is not one of them, but my phone does say that it's charging when plugged into the computer, so the cables and USB ports are functional. I also use the cables for charging and the USB ports for flash drives, etc, so I know they all work too.
I tried downloading "Windows Phone app for desktop" from the Windows Phone website, but when I open the app and plug in my phone, it still says "plug in your phone to see what's on it."
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Jun 4, 2015
I think about 4 weeks ago, I accidentally switched from JPG to .DNG settings (5 MP + 34 MP DNG mode). I noticed my picture sizes on my onedrive are much smaller(from 10mb to 1mb) and less quality. DNG files are +40MB in size, so its no wonder that onedrive is only uploading what I assume the 5 MP files.
Anyways, when I try to upload the DNG files on my laptop from my camera via usb cord, it doesn't come out right .Not only is it huge(+40mb), but the color is disorted to purplish and very bad quality.
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Mar 2, 2015
I've tried literally everything. Multiple USBs and computers. Installing connectivity driver. Restart my phone and computers. When plugged in, the phone will only charge. There is no indication on the computer that a device has been connected (I checked Device Manager and it's nowhere to be found, not even under hidden items). When I plug it into my computer, it's the same as plugging it into a wall outlet. I've read tons of solutions online and tried them all. It makes me think that something has gone wrong with my phone. The issue isn't my computer's USB ports or even the USBs I've tried. It sounds like an issue with my phone. When I first purchased the phone, it was able to sync to the computer and I could transfer pictures from it.
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Feb 14, 2014
I was trying to capture the northern lights... recommended exposure is 15 secs. the camera did ok with four but would have been fabulous at 15 or 30
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Dec 16, 2013
Are there any Cloud Storage apps that let you upload High Res pics without connecting it to computer?
Skydrive is limited to 5MB correct? Is there any way around it?
I will be travelling soon and would hate to have to bring my laptop to have to connect the 1020 to in order to transfer the High Res pictures.
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Oct 9, 2014
And then upload the highest quality photo to an image hosting site (like imgur)?
I usually just email myself photos, but when I download them on my computer they are like less than 1mb so it looks like I'm getting a low quality image.
Nokia advertises 41mp pictures and I'm still unsure how to get these to my computer. I have the settings to 5mp JPEG + 34mp DNG
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Jun 6, 2012
My 4s from sprint will not sync to my computer or allow me to open any applications.
Info:
iPhone 4S, iOS 5.1.1
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Dec 6, 2013
Why the lens focus & open vibrate quite hard and even clicking sound?Is this normal? I never drop my phone higher than 2 centimeter.
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May 5, 2012
when i charge it using computer. the iphone logo keep popping.. then if i charge it direct in plug.. its say that please connect in itune..but i cant connect it..
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Sep 11, 2014
I have tried to connect my lumia 1020 to PC and it's not recgonize it's connect only as charger .. it was good but now i didn't know what happen .. i tried all things likes :
restart my phone
restart my pc
install windows phone app ( didn't recgonize phone as connected )
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May 17, 2015
My Nokia Lumia 1020 will NOT connect to my surface pro 2. I have looked high and low on the internet for a solution. The problem in my opinion lies in the detection and installation of the drivers to the SP2. It plugs in and charges but the computer doesn't detect that there has been anything plugged in. Nothing shows up in file explorer or device manager. But my old Lumia 920 was recognized. Here are a few of the different solutions that I have tried and have fail to fix my problem.
Soft reset when plugged in to install the missing drivers (failed)
Switching different cords to make sure I was using a data cable (failed)
Tried plugging it into multiple different PC's and even a mac (failed)
The stupid phone will not show up anywhere! I am running Windows 10 mobile but I have had this problem in 8.1 for over a year since I bought the phone. This even happened with my first Lumia 1020 I owned when the phone first came out! (Which shattered)
I think the root of the problem lies in the hardware of the phone itself. My guess is the USB port is damaged so it doesn't fully read or something along those lines. It takes a good 5 hour for a charge which seems long to me but I'm not sure.
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Apr 22, 2015
Starting just in recent days, whenever I try to connect to a WiFi network I get the message "Can't Connect. The WiFi network <network name> didn't respond. Try again later."
Other devices, including other Windows Phones, are connecting to these networks no problems.
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Oct 28, 2015
My lumia 1020will not connect to my network. Yet my old 820 will. Same password same network....
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Aug 4, 2015
So my Nokia Lumia 1020 was upgraded to 8.1 via Preview for Developers a few months ago and Wi-Fi/Cellular data was fine. I updated to Lumia Denim at one time and for some reason, Wi-Fi did not work. I tried using the Windows Phone Recovery Tool 2.1.1 and Wi-Fi still did not work. Then I downgraded from Denim to Cyan, and Wi-Fi still didn't work. I tried the Windows Phone Recovery Tool (same version) again, and Wi-Fi did not work.
In addition, I tried adding my Wi-Fi as a hidden network. Still didn't work. By the way, my Wi-Fi is WPA2-PSK, and I have AES encryption.
So here are some specs of my Lumia 1020:
OS version: 8.10.14226.359
Firmware revision number: 3051.50009.1451.1001
Model: NOKIA 909
Carrier: AT&T
Software: Windows Phone 8.1 Update
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Jan 23, 2014
How do I backup apps that I have downloaded to my phone, such as WhatsApp so that when my replacement phone arrives I can just install the backup on to it?
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Apr 19, 2012
I connected my iphone 4s to my macpro for the first time to add some musci, I didn't touch the apps folder.
But after ejecting, I can't open any of the apps I downloaded. When I press on them, they just shake but nothing opens!
Info:
iPhone 4S
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Oct 31, 2015
Last night, I saw an article about driving mode and thought I'd set it up on my 1020 to try it out. (It would let me stop notifications of texts while I'm driving, but still take Bluetooth calls.)
Today, my phone wouldn't connect to my car's Bluetooth. I decided to disable driving mode as it was obviously causing the problem, but the on/off option was greyed out.
Eventually, after a lot of to-ing and fro-ing, I decided the only option was to reset the phone to go back to driving mode not being set up. You can imagine what a hassle that was. But the phone still doesn't recognise my car, or, it seems, any other Bluetooth devices.
It is galling, because my new car (a Mini Cooper) doesn't have a Cd player, so Bluetooth is the only way I can play music.
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Jun 3, 2015
I can't connect my Lumia 1020 to my PC. When I cable it in, I see in device manager under "other device" that the phone is listed with a yellow point. I tried to uninstall it and the replug it in but this does not work. I followed the instructions at: support.microsoft.com/en-us/kb/2749484 but without success. My phone still won't be recognized.
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Jul 5, 2014
My1020 has problem that cant start any apps. mobile,mail,camera,etc.for example i chose camera app.loading-->resuming-->back to home screen.
so i was trying to soft reset.but cant open settings as well then I have tried factory reset.
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Aug 19, 2013
I know that you can download apps manually by clicking on the link on the left side in the Windows Store (on PC), then you typically transfer that to a SD Card and you can have windows store on your phone recognize it on the SD Card on your p hone and you can install it.
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Apr 21, 2015
After i got my Windows Insider, I couldn't get my SIM - Card to work, so i read some of the forum threads and figured that since WP 1020 needed to reset the system to work properly i'd do that.
So i did.Problem was just, when i logged on my Windows Phone again, I couldn't find = Settings, Phone, Messages and several other features. My backup has gone missing too.
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Dec 21, 2013
I've found recently my phone has been getting no updates at all from the store, Ive been manually pushing them from the store.
I've done a search on here and completed soft resets with repining the tile etc, and still doesn't seem to be working ...
What causes the store to stop pushing the updates?
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