Lumia 1020 :: Why Won't Phone Connect To Pc
May 17, 2015
My Nokia Lumia 1020 will NOT connect to my surface pro 2. I have looked high and low on the internet for a solution. The problem in my opinion lies in the detection and installation of the drivers to the SP2. It plugs in and charges but the computer doesn't detect that there has been anything plugged in. Nothing shows up in file explorer or device manager. But my old Lumia 920 was recognized. Here are a few of the different solutions that I have tried and have fail to fix my problem.
Soft reset when plugged in to install the missing drivers (failed)
Switching different cords to make sure I was using a data cable (failed)
Tried plugging it into multiple different PC's and even a mac (failed)
The stupid phone will not show up anywhere! I am running Windows 10 mobile but I have had this problem in 8.1 for over a year since I bought the phone. This even happened with my first Lumia 1020 I owned when the phone first came out! (Which shattered)
I think the root of the problem lies in the hardware of the phone itself. My guess is the USB port is damaged so it doesn't fully read or something along those lines. It takes a good 5 hour for a charge which seems long to me but I'm not sure.
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Sep 11, 2014
I have tried to connect my lumia 1020 to PC and it's not recgonize it's connect only as charger .. it was good but now i didn't know what happen .. i tried all things likes :
restart my phone
restart my pc
install windows phone app ( didn't recgonize phone as connected )
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Aug 4, 2015
So my Nokia Lumia 1020 was upgraded to 8.1 via Preview for Developers a few months ago and Wi-Fi/Cellular data was fine. I updated to Lumia Denim at one time and for some reason, Wi-Fi did not work. I tried using the Windows Phone Recovery Tool 2.1.1 and Wi-Fi still did not work. Then I downgraded from Denim to Cyan, and Wi-Fi still didn't work. I tried the Windows Phone Recovery Tool (same version) again, and Wi-Fi did not work.
In addition, I tried adding my Wi-Fi as a hidden network. Still didn't work. By the way, my Wi-Fi is WPA2-PSK, and I have AES encryption.
So here are some specs of my Lumia 1020:
OS version: 8.10.14226.359
Firmware revision number: 3051.50009.1451.1001
Model: NOKIA 909
Carrier: AT&T
Software: Windows Phone 8.1 Update
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Jun 3, 2015
I can't connect my Lumia 1020 to my PC. When I cable it in, I see in device manager under "other device" that the phone is listed with a yellow point. I tried to uninstall it and the replug it in but this does not work. I followed the instructions at: support.microsoft.com/en-us/kb/2749484 but without success. My phone still won't be recognized.
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Jul 29, 2014
My girlfriend and I went on a big trip around Europe recently, and she has a Lumia 1020 (I have a Lumia Icon). Over the last few months, she has not been able to back up her data, apps, photos, etc. properly. It has been hit or miss.
Now, she wants to connect her phone to her computer to import the photos and videos to her computer. However, connecting her phone does nothing other than charge it. No prompt comes up, no device is recognized, not even in device manager. Nothing happens at all. It only charges.
Microsoft suggested a hard reset of the whole phone. But that would mean losing all of the data she has, including the very important photos from our trip. They suggested to back up to the cloud, but OneDrive backups have been unreliable, as only some of her photos actually get backed up, and when she tries to create a new backup of settings+apps, it gets to 100% and then says there was a problem and fails.
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Sep 13, 2013
How to connect to my company's WPA2 Enterprise WiFi. I have tried this multiple times and it never gives me the option of inputting my username and password for my network.
Steps I took: Settings--Wi-Fi--Advanced--hitting the "+" at the bottom of the page--entering the name of my Enterprise network--it asks for my password BUT it never prompts me for my username, which is required to log in.
Before it's asked: I have the latest firmware installed on my phone. This network has allowed multiple iPhones to connect and an old HTC incredible phone.
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Jul 2, 2015
I am using Nokia Lumia 1020. It has been having a trouble auto connecting Flight Mode. I can not use my mobile as a result of that. It connecting automatically WIFI connection as well. I can not off both Flight Mode and WIFI manually as they connecting automatically.
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Apr 22, 2015
Starting just in recent days, whenever I try to connect to a WiFi network I get the message "Can't Connect. The WiFi network <network name> didn't respond. Try again later."
Other devices, including other Windows Phones, are connecting to these networks no problems.
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Oct 28, 2015
My lumia 1020will not connect to my network. Yet my old 820 will. Same password same network....
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Oct 31, 2015
Last night, I saw an article about driving mode and thought I'd set it up on my 1020 to try it out. (It would let me stop notifications of texts while I'm driving, but still take Bluetooth calls.)
Today, my phone wouldn't connect to my car's Bluetooth. I decided to disable driving mode as it was obviously causing the problem, but the on/off option was greyed out.
Eventually, after a lot of to-ing and fro-ing, I decided the only option was to reset the phone to go back to driving mode not being set up. You can imagine what a hassle that was. But the phone still doesn't recognise my car, or, it seems, any other Bluetooth devices.
It is galling, because my new car (a Mini Cooper) doesn't have a Cd player, so Bluetooth is the only way I can play music.
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Feb 2, 2014
I'm having some weird issues with the WIFI connections when my phone is on airplane mode. I can't connect to both of my home WIFI - 2.4GHz and 5GHz. Both of the SSIDs are not being displayed at all, until I turned off airplane mode. However, both my Nexus 7 (2013) and HTC One are working fine with their airplane modes.Is this some crazy limitations of Windows Phone again?
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Jun 14, 2015
A few months ago, I dropped my phone (the day before my case came in the mail, of course) and the screen went fuzzy, much like an old box tv for several minutes, then rebooted several times before catching up to itself. I'm not sure what on earth happened because of this drop, but since then I have had a huge amount of issues.
First- I cannot complete certain updates on my phone, including some system updates such as for "extras+info" and "Lumia Camera". I get the error code 80070539 on these failed updates, but I do not believe that is the real reason these apps will not update. One method I used to fix this was to make sure I accepted updated terms and conditions for Microsoft, which completed some updates, but I still have several left waiting.
Second- Several apps and processes just do not work at all. Example: settings>applications>photos+camera the screen begins to flip over to the photos+camera menu, then abruptly stops before returning to the applications menu. This exact scenario happens to several other processes throughout the phone, including the calendar app, adding new emails and accounts, etc.
Third- I cannot backup my phone. This is a major problem as I have an abundance of files that I desperately need on my phone, but whenever I attempt to backup my phone, it may make it up to 97% maximum before it says the backup failed. This is the primary reason I haven't attempted a hard reset yet, and I would prefer to avoid doing a hard reset unless we can manage to fix at least the backup issue.
Fourth- My computer will not recognize my phone. I am running a laptop with Windows 8.1, all my drivers are up-to-date, I've uninstalled/reinstalled drivers, etc. but the computer doesn't even recognize that I plug the phone in, even though my phone still charges at a normal rate. I have also tried different computers and different cables. Nothing has proven useful. There is not a place in my computer that I can find a trace of detection of my phone, not under devices/drives/anything.
I will try just about anything that doesn't involve losing all of my data.
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Oct 15, 2013
I recently bought a Nokia 1020 and i suspect that there are something wrong with the camera. The quality of the photos that i take are, in my opinion, nowhere near the ones you can se in reviews and those released by Nokia.
To me it looks like it's only the middle part of every photo that is correctly focused. The edges are very blurry. I have no case on the phone, no dirt on the lens and i have tried to reset the camera and reboot, no difference.
I will attach some photos on which I think you can see it clearly. The images are very sharp in the middle but when you move towards the edges it quickly becomes blurry. Both pictures are taken in daylight with Nokia Pro Cam, all settings on auto.
The pictures are the high resolution version: FileSnack | Easy file sharing FileSnack | Easy file sharing.
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Jan 21, 2014
New to the Windows mobile phone... I use my Windows phone for business and do a lot of conference calls. With my iPhone I used to be able to put the phone number with three commas and then the passcode to the conference call in the meeting request (format = 555-555-5555,,,12121212#). By using this format my customers could just click the link in their iPhone and it would auto-dial the conference number along with the passcode so that they did not have to remember the passcode while driving.
Example: 555-555-5555,,,12121212#. (autohyperlink for iOS)
VS
555-555-5555 Passcode 12121212 then press # (caller can hyperlink the phone number but has to remember the passcode and dial it while driving...)
By using this format you could just click the number and it would dial the number pause then auto add the passcode and # to enter the conference call. I think Blackberry used to use a similar format to achieve the same thing.
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Aug 8, 2014
Yesterday, I went running with my Lumia 1020 listening to music and using the Runtastic app. The music stopped - I looked at the phone - it was turned off. I tried powering on, but to no avail. I should also mention that upon leaving, the battery was fully charged and this happened after some 20 minutes. When I came home, I immediately put the phone on the wall charger and expected it to power on after a while. I checked it after 3 hours and nothing, the phone was still stone-dead and what was even more worrying, completely cold - no heat-up from charging.
I tried connecting it to my PC - the computer didn't even recognize ANY device was connected to it. Just to be sure, I tried Nokia Software Recovery Tool, but sure enough, it was not able to detect the phone. The phone seems to be dead meat now, but when I put it on my desk wireless charging stand, the stand's indicator lights up, although the phone does nothing and stays that way.
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Oct 2, 2014
Yesterday I updated my Lumia 1020 to Lumia Cyan. I've been using WP 8.1.1 with developer preview. Today I left my phone at home, I didn't use it and when I tried to pick it up I actually got scared, it was so extremely hot that I thought it will explode. After few seconds I got warning that battery is low but I know that it was around 70% when iI left it(I've left it only for 1 hour). I turned it off so it could cold before I charge it.
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Dec 18, 2015
nokia lumia 1020 has just gone dead no response from the phone tried hard and soft reset nothing happens tried plugging in a charger into charger port on the phone and still nothing before it went off the phone had half battery life in it and was expreincing phone freezing up and the phone slowed down and now wont come on at all i have had the battery replaced and still no joy the phone shop tried to flash the software and no connectivity with computer also the phone shop checked my old battery with another lumia 1020 and that worked so the issue wasnt the battery
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Aug 11, 2014
Just got my two new phones and Im wondering how to get the LTE on telus to activiate on my phones.
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Sep 1, 2014
For some reason, my Lumia 1020 died on me today for no apparent reason. I had been listening to music on my way to work this morning, put the phone down on the table, and no more than an hour later the phone was off. I tried powering it up, but nothing happens, nothing appears on the screen, no startup vibration, etc. The phone had a full charge before work. I know if there is a batteryproblem, the phone will display a red battery picture, but this has not happened.
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May 13, 2014
When I leave the phone sitting for a few minutes it drops from H+ to H meaning I can't access the internet on IE or receive Whatsapp messages. If I toggle flight mode on and off or restart the phone it works fine for maybe 10 minutes or so.
I have network selected manually, I have tried automatic selection, it makes no difference. I also have 3G set as the highest connection speed. I upgraded to WP8.1 last week but have had no issues until now.
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Jul 24, 2014
About a month ago my Lumia 1020 randomly began turning off. I actually just purchased the phone used off eBay around the end of April. The phone itself was in great condition, but I wonder if I would up with a defective model. Since I bought the phone used, I suppose I'm out of luck when it comes to manufacturer's warranty?
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Dec 29, 2015
I have a lumia 1020 that i received 2 years ago. i kept it nice and took good care of it. but 3 months ago i tried to update it to windows 10, but i didn't like it so much and got troubled with lots of bugs. so I "factory reset" my phone, so i could return to windows 8.1 again, i came across some kind of spinning gears when resetting. i thought everything would go on, but it seem like to stuck in 30 minutes. Later it shutdown, and begin the update process again.
I can't shut down the phone it the condition, only soft, hard. etc resets works, and when i use one of them. there appears a "low battery sign" that means i have to plug the the charger, afterward it goes back to the the spinning gears, and that is the bootloop. i tried many alternative solutions as the "key combination" or "programs on pc that reset the phone" my phone won't sync with the pc as it should do. it only charge. Now i simply don't know what to do.
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Apr 28, 2014
My new 1020 doesn't seem to connect to my PC. My 920 connects just fine, I plug it in, I hear the USB connection sound and the app pops up. But my 1020 on the same cable, nothing. The Device Manager doesn't even pick up that anything is there, though the phone does show that it's being charged. I know it's not the cable, and b/c my 920 works it's probably not the PC. I'm worried b/c I installed 8.1 on both my phones and technically that voids the warranty. So if this is a bad device, I may be screwed.
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Feb 8, 2015
I try everything to switch on my nokia lumia 1020 but not respond....
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Jun 8, 2014
I just got a lumia 1020 locked to Rogers network, I now tried 2 different unlocking sites and both have failed to give me an unlock code. I am pretty sure that I have given the correct imei code as I had another person verify the number I gave.
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Aug 1, 2013
Does the 1020 have FM Radio? If so, how would one access it?
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Jul 31, 2013
total smartphone newbie here, seriously considering the 1020 but had a quick question. If I want to use my wifi instead of cell data, is this the correct setting?
Defining Internet Connections:
On the Start screen, swipe left Tap "Settings" Go to "Wi-Fi" Make sure that "Wi-Fi networking" is enabled Select the connection that you wish to use
To use a mobile data connection:
On the Start screen, swipe left and go to "Settings" Tap "cellular" Switch "Data connection" to "On"
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Mar 6, 2014
Battery life is worse than pathetic. Just a few calls a day, and what I consider average app use (music usually plugged in charging), and with the camera grip (with aux battery) and tonight it started flashing "Battery critically low". Fully charges it overnight, every night. With the camera grip you'd think it'd last longer but it's getting worse. No background apps and I've tweaked the settings to minimal power usage (per a site I found on which things to turn off, etc.). By late morning it's usually close to 60% battery and keeps going down.
To make matters worse, now, we can't shut down the phone. When we try, it says Goodbye, blanks out, and turns right back on and boots up again. Over and over. We can't turn it off.
I'm thinking a phone reset might be in order. If so, I'm hoping things would get restored from the backups? We have apps+settings, text messages, and photos set to "Backup On". Unsure what the difference is between a hard reset via button presses, and doing a RESET PHONE from the settings menu?
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Dec 20, 2014
So the other day my lock button stopped locking my phone. However if I hold it down it will still let me turn it off (by dragging down), but then it turns on again. I can't unlock it by double tapping the screen either. When I plug it in to my computer it isn't recognized by the "windows phone app" for desktop, but it turns the screen on so I can use it for a bit. I can't turn it off and then plug it in because it always turns back on, and sometimes I can't regular turn it off, I have to hold the down volume button and the lock button to hard restart it.
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Aug 1, 2014
My 1020 has started losing its GSM signal for no reason. Its done it twice now in 4 days. I havent had 8.1 DP on it, so its been on 8.0 Black the whole time.
When I go to make a phone call, I just get the familiar "beep Beep Beep" when it hasnt connected.. when I try to call my phone from a land line, it goes straight to voicemail, yet it still says "O2-UK" on the phone tile, still says 4G with all bars in the top left.
Yet as soon as I re-boot the phone.. its working as normal. I use my phone for my business so I cant have it doing this.
Ive removed and re-seated the Sim Card, could this be a faulty Sim or even worse a faulty phone
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Apr 29, 2014
I'm worried about my phone because everytime I used it for browsing it's like a hot coffee on my hand. Same when I plugged it for charging.
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