Lumia 1020 :: How To Get LTE Working On Phone

Aug 11, 2014

Just got my two new phones and Im wondering how to get the LTE on telus to activiate on my phones.

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Lumia 1020 :: Why Isn't Phone Screen Working

Aug 5, 2015

My lumia 1020 screen its not turning on i even got the screen changed but didn't work. I tried to reset it but it doesn't show the exclamation mark i conect it to the pc and it regonizes it so the phone itself its not entirely dead....

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Lumia 1020 :: Phone Screen Is Not Working

Jan 14, 2015

My phone's screen turns black a number of times now. Navigation keys are working and lights up. I can still hear the alarms and notification sounds. It sometimes takes more than 24 hours to resume to its normal function itself. Soft reset (vol down + power button) is a hit and miss and most of the time I'm getting the screen below.

I tried to connect the phone to a PC but it did not recognized because the phone is locked. I don't know if there's another way to unlock it.

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Lumia 1020 :: Phone Flash Not Working

Feb 25, 2014

My flash suddenly stopped working on Sunday evening.

I was tweaking the manual camera settings, and then a few minutes later it would not flash. The assistance light turns on, but then nothing - the pic takes without flash. I don't know if it's a coincidence that the flash stopped working just after trying to discover the manual settings, or if somehow that has affected the flash.

I tried resetting all of the manual camera options first (to auto). I then tried "using default settings" in settings, then tried "camera reset" in photos+settings, then restarting my phone, then a soft reset, I even tried uninstalling and re-installing the Nokia Camera app. Nothing has worked.

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Lumia 1020 :: Windows Phone 10 - Camera Not Working

Apr 15, 2015

I have recently updated to the latest version of Windows Phone 10. The camera suddenly stopped working. It either shows a black screen (in photo mode) or 4 small squares of the same image (in Video Mode).

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Lumia 1020 :: How To Know If OIS Is Working

Apr 30, 2014

I just want to know if the OIS is working by looking at the camera.

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Lumia 1020 :: Screen Display Not Working

Dec 17, 2013

My Lumia 1020 is acting up. The device powers up, and the TOUCH aspect of the screen works, it receives calls etc... but there is not DISPLAY. The screen remains completely off. I've tried multiple power off and ons, as well as holding the power button and down volume at the same time..

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Lumia 1020 :: Emojis Aren't Working

Nov 7, 2013

When I receive texts with emojis from another WP it just shows a diamond with a question mark.

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Lumia 1020 :: Camera Stopped Working

Nov 27, 2013

I bought my 1020 and was working just fine, but after 20 days, the camera stopped working. This is what I did after it:

1) I tried a hard reset and it worked for a couple of hours
2) I tried a soft reset and it worked for 1 day
3) I noticed that when I changed the date to the past and turned it off, the camera strated working for some hours.
4) I don't have a warranty, because I bought in USA and here, in Brazil, they don't accept the warranty. Even so, I took it to the assistence. They updated the software and, after 1 day, it stopped working. AGAIN!!! They said to me that if it crashes again, probably it would be a hardware problem, but they don't know how to fix it, since 1020 is new in Brazil.

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Lumia 1020 :: Double Tap To Wake Not Always Working?

Feb 20, 2014

At time i have to double tap 4-5 times before my Lumia 1020 reacts and wakes up. And it can be really slow. My previous Lumia 820 had no issues with this what so ever, it work up instantly and i never had to do multiple double taps.

It's actually completely useless like this (since it ain't double tap but sometimes tap'extravaganza).

I am running Lumia Black build 3051.40000.1345.10285

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Lumia 1020 :: Why Isn't USB Working After Denim Update

Mar 29, 2015

After having received the Denim update, my Nokia 1020 cannot connect anymore with my windows PC; the PC does not 'see' my phone anymore. Tried to connect my phone with another PC, same problem.

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Lumia 1020 :: Tiles Have Stopped Working

Aug 16, 2014

Why has some of my tiles stopped working, tap the tile and the screen appears to try and open in the app but then flashes back to the tile page. example if tiles not working Google search, Nokia maps and Navcon, facebook but things like Bing and paypal are working fine.

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Lumia 1020 :: Bing Music App Not Working

Mar 30, 2014

So I just got my lumia 1020 on thursday, and one thing I have noticed on my lumia 1020 is that my bing music app under the search does not work. Anytime I use it, all I get is the We can't connect to search right now, check your cellular data or Wifi connection. Please try again later.

I tried a soft reset, hard reset, took it to the AT&T store cause the windows phone rep said its hardware but when I got to the AT&T store they showed me on their 1020's in store and also their demo ones they use that the music app did the same thing.

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Lumia 1020 :: WiFi Just Randomly Stops Working

Apr 9, 2014

I have a 1520(used to have a 1020) and my brother has a 1020. Of course i have to deal with her complaints when something goes wrong since i pushed her to a Lumia 1020 ....

What happens is, for whatever reason WIFI just randomly stops working. It'll show she is connected(both in the Icon at the top where you swipe and under settings/wifi) yet it doesn't actually load anything.

She'll be searching on Bing, Facebook, etc etc and she'll get the loading dots at the top of her screen that'll run endlessly. I have to then go into her settings and turn off wifi and then back on and it'll start working but then eventually it does it again shortly where there is no data or whatever.

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Lumia 1020 :: Double Tap To Open Quit Working

Aug 3, 2013

The double tap to open quit working it was working for me on my Nokia Lumia 1020 don't know if I turned it off some how can't seem to find it it the settings

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Lumia 1020 :: Camera Auto Focus Not Working

Dec 14, 2014

My 1020 photos are appalling at the moment. They are just unfocused. Took photos of my daughter seeing Santa yesterday, no time to fiddle with settings. Ended up with awful out of focus shots, friends Iphone pics were fab. So fed up, I nearly missed the pics altogether because of the loading screen.

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Lumia 1020 :: Camera Grip Stop Working?

Apr 15, 2015

Last night I charged my L1020 with the camera grip together as usual, but this morning I found my 1020 not booting(tried soft rest and it didn't respond, seems that the battery is 0%). Something odd is that when I plugged the wall charger in the camera grip, it didn't respond. When I pressed the battery button for 2 seconds, it flashed twice with 4 led on(the led flashes darker then usual, which is really odd).

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Lumia 1020 :: Windows Maps Not Working After Upgrading

Nov 5, 2015

I signed up for Windows Insider on my Lumia 1020 and the next day I was prompted to perform a system maintenance update. I went ahead and approved it and it ended up being the Windows 10 Mobile upgrade. The upgrade went smoothly. For some reason Windows Maps will not launch. This is also affecting the HERE app.

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Lumia 1020 :: Spell Check Not Working On Keyboard

Jan 2, 2014

My daughter has sent me a couple texts about there being no spell check on her new Lumia 1020. As I am still on WP7 and my Daughter lives a little ways away from me, I decided to throw it out there if there is something in the settings in WP8 or on the L1020 I do not know about which kills the spell check. She has not red line under mispelled words and no suggestions as she types.

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Lumia 1020 :: Speech Recognition Stopped Working

Jun 3, 2014

The Speech recognition on my Lumia 1020 has stopped working. I can use the phone (so I don't think it's the mic) I tried with a headset also but I just get the message "Sorry couldn't hear anything, try saying....." - everything is set in Settings, but it just won't hear me..

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Lumia 1020 :: Phone Blurry Edges On Photos And Rattling When Shaking The Phone

Oct 15, 2013

I recently bought a Nokia 1020 and i suspect that there are something wrong with the camera. The quality of the photos that i take are, in my opinion, nowhere near the ones you can se in reviews and those released by Nokia.

To me it looks like it's only the middle part of every photo that is correctly focused. The edges are very blurry. I have no case on the phone, no dirt on the lens and i have tried to reset the camera and reboot, no difference.

I will attach some photos on which I think you can see it clearly. The images are very sharp in the middle but when you move towards the edges it quickly becomes blurry. Both pictures are taken in daylight with Nokia Pro Cam, all settings on auto.

The pictures are the high resolution version: FileSnack | Easy file sharing FileSnack | Easy file sharing.

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Lumia 1020 :: Hyperlinking Phone Number And Passcodes For Conference Calls Using Windows Phone?

Jan 21, 2014

New to the Windows mobile phone... I use my Windows phone for business and do a lot of conference calls. With my iPhone I used to be able to put the phone number with three commas and then the passcode to the conference call in the meeting request (format = 555-555-5555,,,12121212#). By using this format my customers could just click the link in their iPhone and it would auto-dial the conference number along with the passcode so that they did not have to remember the passcode while driving.

Example: 555-555-5555,,,12121212#. (autohyperlink for iOS)
VS
555-555-5555 Passcode 12121212 then press # (caller can hyperlink the phone number but has to remember the passcode and dial it while driving...)

By using this format you could just click the number and it would dial the number pause then auto add the passcode and # to enter the conference call. I think Blackberry used to use a similar format to achieve the same thing.

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Lumia 1020 :: Phone Won't Turn On (not Able To Soft / Hard Reset - NSRT Does Not Detect The Phone )

Aug 8, 2014

Yesterday, I went running with my Lumia 1020 listening to music and using the Runtastic app. The music stopped - I looked at the phone - it was turned off. I tried powering on, but to no avail. I should also mention that upon leaving, the battery was fully charged and this happened after some 20 minutes. When I came home, I immediately put the phone on the wall charger and expected it to power on after a while. I checked it after 3 hours and nothing, the phone was still stone-dead and what was even more worrying, completely cold - no heat-up from charging.

I tried connecting it to my PC - the computer didn't even recognize ANY device was connected to it. Just to be sure, I tried Nokia Software Recovery Tool, but sure enough, it was not able to detect the phone. The phone seems to be dead meat now, but when I put it on my desk wireless charging stand, the stand's indicator lights up, although the phone does nothing and stays that way.

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Lumia 1020 :: Phone Becomes Extremely Hot After Phone Cyan Update

Oct 2, 2014

Yesterday I updated my Lumia 1020 to Lumia Cyan. I've been using WP 8.1.1 with developer preview. Today I left my phone at home, I didn't use it and when I tried to pick it up I actually got scared, it was so extremely hot that I thought it will explode. After few seconds I got warning that battery is low but I know that it was around 70% when iI left it(I've left it only for 1 hour). I turned it off so it could cold before I charge it.

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Lumia 1020 :: Windows 8.1 Notifications / Alarm Sound Not Working

May 23, 2014

I've notice two bugs with this new update on my unlocked 1020 with tmobile:

1. I can no longer hear any notifications, or alarms.

When I navigate to settings>ringtones+notifications>and try to set my ringtone, I can't even get a preview of the sound. When i press the preview/play button, i get backed out into the settings menu again.

2. When I am typing a text and someone else texts me, I get backed out into the main menu/ metro pane menu.

Noticed these problems with OS version 8.10.12382.878

I tried a soft reset and a hard reset (factory), but it didn't work....

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Lumia 1020 :: Phone Has Just Gone Dead No Response From The Phone

Dec 18, 2015

nokia lumia 1020 has just gone dead no response from the phone tried hard and soft reset nothing happens tried plugging in a charger into charger port on the phone and still nothing before it went off the phone had half battery life in it and was expreincing phone freezing up and the phone slowed down and now wont come on at all i have had the battery replaced and still no joy the phone shop tried to flash the software and no connectivity with computer also the phone shop checked my old battery with another lumia 1020 and that worked so the issue wasnt the battery

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Lumia 1020 :: BT And WIFI Randomly Stop Working After CYAN And 8.1 Update

Sep 11, 2014

Her phone was perfect before doing the updates. Now, she claims the BT just turns off and won't turn back on (in the car, connected to the car audio system). I looked at her phone the other day and sure enough, BT and WIFI were both OFF, and when I tried to turn them on, it said something like "Sorry, can't to that right now. Try again later.". Turned off phone and turned back on, and it's fine...for a while, then does the same thing.

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Lumia 1020 :: Internet Sharing Not Working On Unlocked RM-877 With Latest OS Update

Apr 3, 2014

I have a Rogers-branded Lumia 1020 (RM-877_nam_canada_234) pentaband, unlocked and running on Wind Mobile (an AWS 3G carrier). Everything works great. I just got it, SIM-unlocked it, and started updating... the most recent update was to OS version 8.0.10521.155.

Whenever I try to turn on Internet Sharing, it tries for a few seconds, and then gives error "Connection not shared. There's no cellular data connection to share right now. Check your cellular settings and signal, and try again."

Yes, I've installed Nokia Access Point and activated the APN.

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Lumia 1020 :: Why Has Phone Died

Sep 1, 2014

For some reason, my Lumia 1020 died on me today for no apparent reason. I had been listening to music on my way to work this morning, put the phone down on the table, and no more than an hour later the phone was off. I tried powering it up, but nothing happens, nothing appears on the screen, no startup vibration, etc. The phone had a full charge before work. I know if there is a batteryproblem, the phone will display a red battery picture, but this has not happened.

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Lumia 1020 :: Phone Keeps Dropping 3G

May 13, 2014

When I leave the phone sitting for a few minutes it drops from H+ to H meaning I can't access the internet on IE or receive Whatsapp messages. If I toggle flight mode on and off or restart the phone it works fine for maybe 10 minutes or so.

I have network selected manually, I have tried automatic selection, it makes no difference. I also have 3G set as the highest connection speed. I upgraded to WP8.1 last week but have had no issues until now.

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Lumia 1020 :: Phone Keeps Turning Off

Jul 24, 2014

About a month ago my Lumia 1020 randomly began turning off. I actually just purchased the phone used off eBay around the end of April. The phone itself was in great condition, but I wonder if I would up with a defective model. Since I bought the phone used, I suppose I'm out of luck when it comes to manufacturer's warranty?

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