Lumia 1020 :: Why Can't Phone Connect To PC With Windows 8 Via USB Cable
Jun 3, 2015
I can't connect my Lumia 1020 to my PC. When I cable it in, I see in device manager under "other device" that the phone is listed with a yellow point. I tried to uninstall it and the replug it in but this does not work. I followed the instructions at: support.microsoft.com/en-us/kb/2749484 but without success. My phone still won't be recognized.
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Aug 8, 2014
My windows 8 laptop does not see my Nokia 1020 phone using usb. It will charge but can't see files. I don't see a setting for usb connectivity function.
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Apr 11, 2015
I installed Windowsphone 10 on my lumia 1020,but I can't unlock my phone. keyboard will not be shown, and i can't write my password.
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Apr 11, 2015
First it was that I can't unlock my phone there is not keyboard,latter my phone is off and i can't turn on,I try hard reset,soft reset nothing is happening.What to do?
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Dec 26, 2014
I have a Lumia 1020 and like two months ago it just stopped being recognized by my pc for syncing it. I tried connecting it to a mac and another pc and it is not recognized. I reset my phone but that didn't work. I'm using the original cable but it does not work.
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Nov 12, 2012
I'm trying to download my music but WP8 uses the Windows Phone App client in Windows 8. Wll, when I tried connecting my phone, it says "Your phone is having troubles" error message. The instruction says to power off the phone. But no luck. Tried searching MS community but nothing there (but I won't rule out I didn't search well. Also, I posted the same question there and waiting for a response.)
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Jun 16, 2014
Contacts list shows the contacts, and when I type any letter to search for contacts, it shows no results.
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Apr 15, 2015
I have recently updated to the latest version of Windows Phone 10. The camera suddenly stopped working. It either shows a black screen (in photo mode) or 4 small squares of the same image (in Video Mode).
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Nov 5, 2014
just like we have on a windows pc.
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Jul 19, 2013
By now the entire globe is abuzz with Nokia's new hero phone and the amazing pictures it takes with that 41 megapixel, backside illuminated, 2nd generation image stabilized magic that only the finns could pull off so far. But what I am just as exited about is the video capability and the fact that Nokia's new Pro camera software allows you to trim video's quickly and easily! Nokia's pro camera app comes pre installed on the 1020 but will be available via update to other pureview Lumia's also.
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Jan 17, 2014
How I delete images from the phone? I use the windows phone app on my Mac but it when I delete all the images via the app it still shows that there is still images on the phone even though my camera roll on the actual phone shows no images. It's still showing 7GB worth of images on the windows phone app when the phone is connected to the app. I even deleted all media content and it still shows it.
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Oct 17, 2015
i want to backup my SMS on 1020 to my PC.
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Jan 21, 2014
New to the Windows mobile phone... I use my Windows phone for business and do a lot of conference calls. With my iPhone I used to be able to put the phone number with three commas and then the passcode to the conference call in the meeting request (format = 555-555-5555,,,12121212#). By using this format my customers could just click the link in their iPhone and it would auto-dial the conference number along with the passcode so that they did not have to remember the passcode while driving.
Example: 555-555-5555,,,12121212#. (autohyperlink for iOS)
VS
555-555-5555 Passcode 12121212 then press # (caller can hyperlink the phone number but has to remember the passcode and dial it while driving...)
By using this format you could just click the number and it would dial the number pause then auto add the passcode and # to enter the conference call. I think Blackberry used to use a similar format to achieve the same thing.
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Oct 23, 2015
After doing the clean install and updating my Lumia 1020 to Windows 10, I accidentally messed up my server address for my Microsoft account. I thought it was my school email address and changed it to what my school's server should be. Now I'm having sync issues. Also, would this cause me not to be able to download music from Music+ app?
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Aug 26, 2013
Having owned several iPhones, iPods, and numerous mp3 players, I am still unable to create or edit a playlist in Windows Explorer on my Lumia 1020. I have more than 2000 songs on the phone and would like to be able to make several playlists the easy way. Inside the playlist folder I can find no way to make, edit or add songs to a playlist. I would hate to have to put all my music into iTunes again and then sync and transfer it to the phone. Likewise, I would hate to try to use Windows Media Player and sync and transfer that to the Windows 8 phone.
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Mar 25, 2015
I can't seem to be able to attach my phone to my pc ever since updating to the latest windows 10 build.
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Jan 24, 2014
How do I stop messages coming from my windows live account on my phone?
I am an xbox ambassador and everytime someone gets into Ambassador Chat im getting a message and Im sick of them lol.
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Dec 15, 2014
New update for windows nokia lumia 1020 plus new facebook update doesn't allow me to type in login info for windows messenger app let alone click anything on the login screen. deleted majority of my contacts and is giving me old contact info....
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Aug 4, 2015
I have a lumis 1020, I have 3 email accounts, gmail, outlook and live. When i was on w8.1 i had 3 seperate tiles for email. now I have upgraded to w10, I only have one tile and have to manually switch accounts.
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Sep 11, 2014
I have tried to connect my lumia 1020 to PC and it's not recgonize it's connect only as charger .. it was good but now i didn't know what happen .. i tried all things likes :
restart my phone
restart my pc
install windows phone app ( didn't recgonize phone as connected )
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May 17, 2015
My Nokia Lumia 1020 will NOT connect to my surface pro 2. I have looked high and low on the internet for a solution. The problem in my opinion lies in the detection and installation of the drivers to the SP2. It plugs in and charges but the computer doesn't detect that there has been anything plugged in. Nothing shows up in file explorer or device manager. But my old Lumia 920 was recognized. Here are a few of the different solutions that I have tried and have fail to fix my problem.
Soft reset when plugged in to install the missing drivers (failed)
Switching different cords to make sure I was using a data cable (failed)
Tried plugging it into multiple different PC's and even a mac (failed)
The stupid phone will not show up anywhere! I am running Windows 10 mobile but I have had this problem in 8.1 for over a year since I bought the phone. This even happened with my first Lumia 1020 I owned when the phone first came out! (Which shattered)
I think the root of the problem lies in the hardware of the phone itself. My guess is the USB port is damaged so it doesn't fully read or something along those lines. It takes a good 5 hour for a charge which seems long to me but I'm not sure.
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Jan 10, 2016
They used used, I don't know what happened, maybe after an update. Tried 2 different computers and 2 different cables.
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Aug 4, 2015
So my Nokia Lumia 1020 was upgraded to 8.1 via Preview for Developers a few months ago and Wi-Fi/Cellular data was fine. I updated to Lumia Denim at one time and for some reason, Wi-Fi did not work. I tried using the Windows Phone Recovery Tool 2.1.1 and Wi-Fi still did not work. Then I downgraded from Denim to Cyan, and Wi-Fi still didn't work. I tried the Windows Phone Recovery Tool (same version) again, and Wi-Fi did not work.
In addition, I tried adding my Wi-Fi as a hidden network. Still didn't work. By the way, my Wi-Fi is WPA2-PSK, and I have AES encryption.
So here are some specs of my Lumia 1020:
OS version: 8.10.14226.359
Firmware revision number: 3051.50009.1451.1001
Model: NOKIA 909
Carrier: AT&T
Software: Windows Phone 8.1 Update
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Jul 29, 2014
My girlfriend and I went on a big trip around Europe recently, and she has a Lumia 1020 (I have a Lumia Icon). Over the last few months, she has not been able to back up her data, apps, photos, etc. properly. It has been hit or miss.
Now, she wants to connect her phone to her computer to import the photos and videos to her computer. However, connecting her phone does nothing other than charge it. No prompt comes up, no device is recognized, not even in device manager. Nothing happens at all. It only charges.
Microsoft suggested a hard reset of the whole phone. But that would mean losing all of the data she has, including the very important photos from our trip. They suggested to back up to the cloud, but OneDrive backups have been unreliable, as only some of her photos actually get backed up, and when she tries to create a new backup of settings+apps, it gets to 100% and then says there was a problem and fails.
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Apr 25, 2015
I downloaded the windows 8 app for desktop. nothing happened
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Sep 13, 2013
How to connect to my company's WPA2 Enterprise WiFi. I have tried this multiple times and it never gives me the option of inputting my username and password for my network.
Steps I took: Settings--Wi-Fi--Advanced--hitting the "+" at the bottom of the page--entering the name of my Enterprise network--it asks for my password BUT it never prompts me for my username, which is required to log in.
Before it's asked: I have the latest firmware installed on my phone. This network has allowed multiple iPhones to connect and an old HTC incredible phone.
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Jul 2, 2015
I am using Nokia Lumia 1020. It has been having a trouble auto connecting Flight Mode. I can not use my mobile as a result of that. It connecting automatically WIFI connection as well. I can not off both Flight Mode and WIFI manually as they connecting automatically.
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May 18, 2015
After downloading the pdf files from internet/mail it shows in the file explorer, but when try to open it, the app pickup list only showing Project Spartan. Nothing else, no Adobe Reader nor PDF reader. I installed another PDF file reader app call Xodo, still no luck.
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Dec 1, 2014
I would like to go back to windows 8.0 because I have realised too many anomalies with 8.1 software, first I cannot customise the kid's corner anymore, my camera is also not good enough and I cannot use mobile data internet.
I would also like to find out if I can re-upgrade to windows 8.1. I am suspecting that it may not have installed correctly because there was power interruption during the upgrade process. My phone is Lumia 1020.
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Aug 22, 2014
Probably 60% of the time when I hit the volume down button the option to change the Ringer/Notifications and the Media/Apps volume comes up. I can then, of course, mute the volume on each of those or obviously adjust the volume. However, the other 40% of the time, only the volume for Media/Apps comes up, with no option for the Ringer.
I think this tends to happen when I'm in my car which is communicating with my phone via Bluetooth....could that have a connection to this issue? Also, is there an easier way to mute the phone quickly? Cortana does not seem to perform the mute feature.
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Nov 20, 2015
I am using latest build 10586. Is there any chance to get DNG support back in Windows Mobile 10 for the Lumia 1020?
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