Lumia 1020 :: PC Doesn't See Nokia Phone With USB Cable?

Aug 8, 2014

My windows 8 laptop does not see my Nokia 1020 phone using usb. It will charge but can't see files. I don't see a setting for usb connectivity function.

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Lumia 1020 :: Why Can't Phone Connect To PC With Windows 8 Via USB Cable

Jun 3, 2015

I can't connect my Lumia 1020 to my PC. When I cable it in, I see in device manager under "other device" that the phone is listed with a yellow point. I tried to uninstall it and the replug it in but this does not work. I followed the instructions at: support.microsoft.com/en-us/kb/2749484 but without success. My phone still won't be recognized.

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Lumia 1020 :: Why Doesn't Phone Turn On Anymore

Aug 30, 2013

I decided to reboot my phone because the battery seemed to be running lower than normal, now there's no display at all and I don't know if it has broken. When it's plugged into the computer it is still recognized, but theres no display.

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Lumia 1020 :: Why Doesn't Phone Have Audio Or Volume Control

Mar 23, 2015

I have been having a serious issue with my Lumia 1020 there is no audio from the phone what so ever. I cant hear people when they ring and they cant hear me. The phone does not let me play music on it or play videos unless I go onto the internet and look at a youtube video but there is still no sound from it. Another issue is that when I go onto the camera app and select to take a video the phone closes its self out of the app. It does this same thing in other apps were I try to play any type of audio. There is no volume control because when the buttons are pressed a small gray strip across the top of the screen appears and goes away after a couple of seconds. Mechanically the buttons work as a have performed multiple master resets on the phone which involves using the volume down button.

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Lumia 1020 :: When Capturing Video Audio Not Picked Up Also Speaker Phone Doesn't Work

Dec 31, 2014

I am having trouble picking up audio while taking a video on my 1020. The speaker will play other audio (music, videos, internet videos), just not when I record. Also nothing comes out of my speaker phone when I switch it on. My phone updated to a newer version and that's when it stopped working.

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Lumia 1020 :: Nokia Software Recovery Tool Doesn't Recognize Device

Aug 8, 2014

I tried resetting my phone back to 8.0 so I could have the Cyan firmware installed on my 1020 along with 8.1 Update 1, however the program won't recognise the device:

The Software Updater for Retail says the exact same thing too.

How to rectify this? Or if not, any ETA on when the Cyan update can be expected to be available for Dev Preview users? I have a 930 as my daily driver now but, as an amateur photographer and filmmaker the 1020 is still a highly useful device for me.

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Lumia 1020 :: Where Are The Contacts On Nokia Phone

Sep 24, 2015

How do I find the contacts on a Nokia Lumia 1020

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Lumia 1020 :: 3GP Videos On Nokia Phone

Apr 25, 2014

Had a friend text me a video in 3GP format, Windows says "Sorry, we can't play this file on your phone". Normal error or should I be able to play this type of file?

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Lumia 1020 :: Why Isn't Nokia Phone Getting Recognized By PC

Apr 24, 2015

After update to wp 8.1 Prev my phone didn't recognized by my laptop (windows 7), Its been more than 9 months now. I thought its a bug in preview so I dont really care and use to move data by Remote device manager. Than I got the denim update....then wp 8.1 Update 2.... now windows 10 Technical Preview but my phone didn't recognized. Change many data cables and tried on 3 different laptops with different OS but not get luck. Than I took my laptop and all the data cables I have to the Mobile Phone Market I searched for Lumia 1020. And surprisingly I found 3 devices having update wp 8.1 not any developers preview or windows insider app. They all connected with my laptop instantly with my data cables. The 3 difference I found in my device and other devices are:

My Device:

Software: Windows 10 Mobile Technical Preview
OS version: 10.012534.56
Firmware revision Number: 3051.50009.1451.1001

All other Devices:

Software: Windows Phone 8.1 Update
OS version: 8.10.14219.341
Firmware revision Number: 3051.50009.1451.1002

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Lumia 1020 :: Using Nokia Phone With Car Dock And Bluetooth

Nov 9, 2013

I have managed to sinc my Nokia Lumia 1020 and factory car charger with my vehicle radio via Bluetooth and it works fine for phone calls. However, turn-by-turn audible directions do not function when Bluetooth sinc is enabled. Voice commands from the maps are totally silent in this mode. That said, turn-by-turn directions DO work when not connected to Bluetooth, but only then. I am guessing that it is a software issue having to do with the navigation application that I am using and that came standard on this phone, but I do not know that for sure.

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Lumia 1020 :: Why Won't Nokia Phone Show Up On Computer

Mar 2, 2015

I've tried literally everything. Multiple USBs and computers. Installing connectivity driver. Restart my phone and computers. When plugged in, the phone will only charge. There is no indication on the computer that a device has been connected (I checked Device Manager and it's nowhere to be found, not even under hidden items). When I plug it into my computer, it's the same as plugging it into a wall outlet. I've read tons of solutions online and tried them all. It makes me think that something has gone wrong with my phone. The issue isn't my computer's USB ports or even the USBs I've tried. It sounds like an issue with my phone. When I first purchased the phone, it was able to sync to the computer and I could transfer pictures from it.

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Lumia 1020 :: PC Won't Detect Nokia Phone With Any Other USB Other Than Original?

Oct 24, 2015

Is there anyway to make it so my PC can detect my lumia 1020 so I can move files off/on my phone without the original USB?

The original USB is damaged and doesn't reliably connect/charge and I was wondering if there was anyway for another usb to connect my phone to my PC, or does it have to be the one that came with my phone?

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Lumia 1020 :: How To Rollback From 10 Preview To 8.1 On Nokia Phone

Dec 8, 2015

I really need to roll back to windows 8.1 from windows 10 on a Lumia 1020

I downloaded the recovery tool from MS site but when i click on my device i get the message package not available for this device.

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Lumia 1020 :: Alarm Volume Not Loud Enough On Nokia Phone

Aug 14, 2013

I convinced a colleague to buy a Nokia 1020 and she complains that the alarm volume is not loud enough. Would a different alarm app work?

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Lumia 1020 :: Can't Play 920 Videos Files On Nokia Phone?

Oct 13, 2013

I just got the 1020 as an upg from the 920. I can access the 920 camera roll via sky drive but none of the videos I took with the 920 are playing on the 1020.

The error message is " Sorry, we can't play this file on your phone." Close

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Lumia 1020 :: How To Edit Contact List On Nokia Phone

May 26, 2015

I want to send a company phone from an x employee to a new hire and want to clean the contact list out first...

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Lumia 1020 :: Nokia Phone Will Not Charge - Can Only See Low Battery Warning

Apr 26, 2015

I have a Lumia 1020 for about 11 months now and today it stopped charging. If I try to turn on the phone, I can see the low battery indicator. Then the phone will proceed to turn off after a few seconds. I have tried a soft reset by holding down power and volume down at the same time. I can feel a small vibration after 6 seconds of doing this, but otherwise nothing happens. I have tried 2 different chargers, as well as connecting to the USB in the computer.

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Lumia 1020 :: Importing Contacts Into WhatsApp On Nokia Phone

Nov 3, 2013

I synced my google account and all my google contacts popped up on the people app and did the same with my hotmail account.

Now when I try to refresh my contacts in Watsapp I see nothing, but most of my contacts use watsapp. And when I recieve a contact over watsapp from a friend of mine and when I try to save it, the people app asks me where do I want to save my contact in which account (hotmail or google)? is it normal? Cause I am not able to save it on phone directly and I guess watsapp wouldn't take the contacts that are stored in a account, it has to be on phone.

So how can I get all my contacts into watsapp?

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Lumia 1020 :: Prevent Nokia Phone From Automatically Switching On?

Jan 5, 2016

HOW to prevent the phone nokia 1020 from automatically switching on? This NOKIA 1020 is the crappiest phone I ever had!!!

the most annoying "feature" of the Nokia Lumia 1020 is that it impossible to switch the phone OFF when you don't need it.

This moronic phone decides on its own when to switch ON - as soon as the battery is charged just enough to start it, it tries to start, drains the battery and 5 minutes later tries again to start and keeps repeating this vicious circle to no end.

When you connect to a charger strong enough, it will charge BUT you SIMPLE CAN'T SWITCH IT OFF when you don't need it - this idiotic phone keeps restarting until the battery is drained!!!

There is no way that you can charge the phone and keep it switched off until you need it! Is there a way to keep a charged NOKIA Lumia1020 switched off when you don't need it?

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Lumia 1020 :: Second Mic Doesn't Work

May 22, 2015

got my new 1020 yesterday and update it all the way to the Denim update. I'm not sure if it caused by that, but now I can't make Voice messages on WhatsApp or facebook massager or voice search..

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Lumia 1020 :: Nokia Phone Won't Turn On Or Charge - Reset Keys Don't Do Anything Either

May 30, 2014

I've tried charging my Nokia 1020 for 8 hours with no luck. After that I tried the 2 key and 3 key reset with no luck as well. I tried to plug it up to my computer but I got nothing there either. I am getting no indication that its charging and I'm starting to think I'm out of options. Is there anything else I can try? This just basically happened out of the blue, I turned it off and now it doesn't want to come back on at all...

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Lumia 1020 :: How To Send A Video From Nokia Phone To Email Address

Aug 4, 2015

I keep getting a message to try again, but to no avail....

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Lumia 1020 :: Phone Won't Turn On - Freezing After Nokia Sign Shown

May 6, 2014

So i let my phone die out, then let it charge it showed the icon that it was charging. Eventually the nokia sign was showing but just froze there so i soft reset let it charge for a few hours and it still wont turn on.

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Lumia 1020 :: Nokia Phone Only Stays Connected To WiFi When Plugged In

Jul 27, 2014

My new Lumia 1020 was connected to wifi when I began setting it up. I got a data usage warning message the next day, so I made sure it was still connected to wifi - then I got another warning message advising me more charges were being applied to the data plan. I called ATT and explained and was told that the 4GLTE runs all kinds of stuff in the background that uses data and to turn the data off. I did - since then, no more data usage - however - it will not stay connected to wifi after a time out unless it is plugged in. It still shows that its connected to wifi but its not.

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Lumia 1020 :: Nokia Phone Startup Screen After Win10 Update

Jun 4, 2015

My Nokia Lumia 1020 will not load up the display when i unlock my phone. It happened after i updated it to the Windows 10 preview build. I can only access the drag down bar and the settings on it. also i can take phone calls. but i cant interact with the display itself whatsoever.

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Lumia 1020 :: Volume Doesn't Change

Jan 6, 2014

I noticed this glitch first on Christmas morning when I was using Pandora, the volume wouldn't change and I had to restart the phone to make it work again, then again two days after but using the music and video app. Now again as I type this, I have the developers preview updates along with gdr3 and Nokia black.

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Lumia 1020 :: Doesn't Seem To Focus On Close-up Objects

Apr 8, 2014

My new 1020 doesn't seem to focus on (especially) close-up objects ! Everytimes i tap on the subjects to focus (close-up / macro), the camera unable to lock the focus ! Is it normal for 1020 or manufacturing defect ?

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Lumia 1020 :: Macro Setting Doesn't Work

Oct 21, 2013

I dropped my phone from my car and now the macro setting doesn't work. and it doesn't autofocus. :( I have warranty except I did the gdr3 update. lol...

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Lumia 1020 :: How To Remove Demos Including Fake Contacts And Messages From Nokia Phone

Mar 29, 2015

There are fake contacts and pictures and messages that I manually deleted and they came back. I don't see an option for demo removal in settings but this did not happen tome with the first 1020 I owned.

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Lumia 1020 :: Streaming Indicator Doesn't Show How Much Of Video Has Been Buffered

Oct 9, 2013

I've recently upgraded from a Lumia 800 to the 1020. One things I've noticed is that when I'm streaming video from YouTube, etc the 1020 doesn't show how much of the video has been buffered. The 800 used to show me with every app, whether is was browser videos or through MetroTube/Supertube. None of these show how much has been buffered on the 1020. Is this a WP8 bug?

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Lumia 1020 :: Caller ID Doesn't Match To Contacts And Just Shows Number

Feb 17, 2014

I loaded all my accounts and all my contacts are there but when someone calls the caller id doesnt match to my contacts and just shows the number, if I go to save that call to a contact, the number is already there..

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