Lumia 1020 :: Phone Won't Turn On - Freezing After Nokia Sign Shown
May 6, 2014
So i let my phone die out, then let it charge it showed the icon that it was charging. Eventually the nokia sign was showing but just froze there so i soft reset let it charge for a few hours and it still wont turn on.
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Dec 1, 2014
Should I hard reset or just wait for Microsoft's update???
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May 12, 2014
Out of the blue my phone just started freezing up. I've had to do 5 hard resets today. I've updated to 8.1 but have really had no issues until today.
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May 30, 2014
I've tried charging my Nokia 1020 for 8 hours with no luck. After that I tried the 2 key and 3 key reset with no luck as well. I tried to plug it up to my computer but I got nothing there either. I am getting no indication that its charging and I'm starting to think I'm out of options. Is there anything else I can try? This just basically happened out of the blue, I turned it off and now it doesn't want to come back on at all...
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Mar 28, 2014
My phone is going crazy, its shows a transparent copy of my top screen on the bottom of the screen, what can cause this?
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Apr 11, 2015
First it was that I can't unlock my phone there is not keyboard,latter my phone is off and i can't turn on,I try hard reset,soft reset nothing is happening.What to do?
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Aug 8, 2014
Yesterday, I went running with my Lumia 1020 listening to music and using the Runtastic app. The music stopped - I looked at the phone - it was turned off. I tried powering on, but to no avail. I should also mention that upon leaving, the battery was fully charged and this happened after some 20 minutes. When I came home, I immediately put the phone on the wall charger and expected it to power on after a while. I checked it after 3 hours and nothing, the phone was still stone-dead and what was even more worrying, completely cold - no heat-up from charging.
I tried connecting it to my PC - the computer didn't even recognize ANY device was connected to it. Just to be sure, I tried Nokia Software Recovery Tool, but sure enough, it was not able to detect the phone. The phone seems to be dead meat now, but when I put it on my desk wireless charging stand, the stand's indicator lights up, although the phone does nothing and stays that way.
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Aug 30, 2013
I decided to reboot my phone because the battery seemed to be running lower than normal, now there's no display at all and I don't know if it has broken. When it's plugged into the computer it is still recognized, but theres no display.
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Oct 15, 2013
Just got 1020 today and I cant sign into home wifi. My 820 does with no problem ....
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Dec 31, 2013
I must have checked a box for having a voice announce who is calling me on my 1020, and really don't want that. Where I would turn that off? I just had the recent software upgrade.
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Oct 28, 2013
At start up your asked to sign in...but you cant because your not setup...so you cant retrieve your backup. how do you get your backup?
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Mar 5, 2015
I just have made my phone alive after a long try. I have put it Charging. But It continually freeze & getting overheat, required a soft reboot (volume down + power button) to run it again. Even after Rebooting, the phone doesn't always act in the desired behavior. Sometimes it's Restarting Automatically. What can I do now ?
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Jul 2, 2015
I am using Nokia Lumia 1020. It has been having a trouble auto connecting Flight Mode. I can not use my mobile as a result of that. It connecting automatically WIFI connection as well. I can not off both Flight Mode and WIFI manually as they connecting automatically.
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Jan 28, 2010
Okay i've had my Nokia n97 for more than 6months now and its been working great except lately my facebook app wasn't working and i had to update it,so last night i backed up my files on my mobile and i connected it to the pc and updated it with the program that the mobile brings with a cd it was okay then i went back to restore my files and it said it had to restart so it turned off and i went to turn it on again and it stayed a blank screen with the nokia sign in the middle in blue (when you turn it on it that usually shows) but it stayed stuck there it doesn't go to pin code nor anything, and to turn it off i have to take the battery off,
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Dec 7, 2012
I am thinking about buying Lumia 820 but what worries me is the Hanging and Freezing of phone with memory card in it. Is there any Nokia recommended 32/64 GB memory card which will work without any issue?
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Oct 5, 2014
I have had my phone since march. I really like it but lately I have to restart it about once a week. Yesterday the battery got really hot and it kept showing resume on the screen. I turned it off and then back on and it was fine. Other times it acts like the back button is being pressed all the time, and sometimes the phone is just unresponsive to anything. Restarting it seems to fix it but only for a short time.
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Sep 24, 2015
How do I find the contacts on a Nokia Lumia 1020
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Apr 25, 2014
Had a friend text me a video in 3GP format, Windows says "Sorry, we can't play this file on your phone". Normal error or should I be able to play this type of file?
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Apr 24, 2015
After update to wp 8.1 Prev my phone didn't recognized by my laptop (windows 7), Its been more than 9 months now. I thought its a bug in preview so I dont really care and use to move data by Remote device manager. Than I got the denim update....then wp 8.1 Update 2.... now windows 10 Technical Preview but my phone didn't recognized. Change many data cables and tried on 3 different laptops with different OS but not get luck. Than I took my laptop and all the data cables I have to the Mobile Phone Market I searched for Lumia 1020. And surprisingly I found 3 devices having update wp 8.1 not any developers preview or windows insider app. They all connected with my laptop instantly with my data cables. The 3 difference I found in my device and other devices are:
My Device:
Software: Windows 10 Mobile Technical Preview
OS version: 10.012534.56
Firmware revision Number: 3051.50009.1451.1001
All other Devices:
Software: Windows Phone 8.1 Update
OS version: 8.10.14219.341
Firmware revision Number: 3051.50009.1451.1002
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Aug 8, 2014
My windows 8 laptop does not see my Nokia 1020 phone using usb. It will charge but can't see files. I don't see a setting for usb connectivity function.
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Nov 9, 2013
I have managed to sinc my Nokia Lumia 1020 and factory car charger with my vehicle radio via Bluetooth and it works fine for phone calls. However, turn-by-turn audible directions do not function when Bluetooth sinc is enabled. Voice commands from the maps are totally silent in this mode. That said, turn-by-turn directions DO work when not connected to Bluetooth, but only then. I am guessing that it is a software issue having to do with the navigation application that I am using and that came standard on this phone, but I do not know that for sure.
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Mar 2, 2015
I've tried literally everything. Multiple USBs and computers. Installing connectivity driver. Restart my phone and computers. When plugged in, the phone will only charge. There is no indication on the computer that a device has been connected (I checked Device Manager and it's nowhere to be found, not even under hidden items). When I plug it into my computer, it's the same as plugging it into a wall outlet. I've read tons of solutions online and tried them all. It makes me think that something has gone wrong with my phone. The issue isn't my computer's USB ports or even the USBs I've tried. It sounds like an issue with my phone. When I first purchased the phone, it was able to sync to the computer and I could transfer pictures from it.
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Oct 24, 2015
Is there anyway to make it so my PC can detect my lumia 1020 so I can move files off/on my phone without the original USB?
The original USB is damaged and doesn't reliably connect/charge and I was wondering if there was anyway for another usb to connect my phone to my PC, or does it have to be the one that came with my phone?
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Dec 8, 2015
I really need to roll back to windows 8.1 from windows 10 on a Lumia 1020
I downloaded the recovery tool from MS site but when i click on my device i get the message package not available for this device.
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Aug 14, 2013
I convinced a colleague to buy a Nokia 1020 and she complains that the alarm volume is not loud enough. Would a different alarm app work?
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Oct 13, 2013
I just got the 1020 as an upg from the 920. I can access the 920 camera roll via sky drive but none of the videos I took with the 920 are playing on the 1020.
The error message is " Sorry, we can't play this file on your phone." Close
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May 26, 2015
I want to send a company phone from an x employee to a new hire and want to clean the contact list out first...
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Apr 26, 2015
I have a Lumia 1020 for about 11 months now and today it stopped charging. If I try to turn on the phone, I can see the low battery indicator. Then the phone will proceed to turn off after a few seconds. I have tried a soft reset by holding down power and volume down at the same time. I can feel a small vibration after 6 seconds of doing this, but otherwise nothing happens. I have tried 2 different chargers, as well as connecting to the USB in the computer.
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Nov 3, 2013
I synced my google account and all my google contacts popped up on the people app and did the same with my hotmail account.
Now when I try to refresh my contacts in Watsapp I see nothing, but most of my contacts use watsapp. And when I recieve a contact over watsapp from a friend of mine and when I try to save it, the people app asks me where do I want to save my contact in which account (hotmail or google)? is it normal? Cause I am not able to save it on phone directly and I guess watsapp wouldn't take the contacts that are stored in a account, it has to be on phone.
So how can I get all my contacts into watsapp?
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Jan 5, 2016
HOW to prevent the phone nokia 1020 from automatically switching on? This NOKIA 1020 is the crappiest phone I ever had!!!
the most annoying "feature" of the Nokia Lumia 1020 is that it impossible to switch the phone OFF when you don't need it.
This moronic phone decides on its own when to switch ON - as soon as the battery is charged just enough to start it, it tries to start, drains the battery and 5 minutes later tries again to start and keeps repeating this vicious circle to no end.
When you connect to a charger strong enough, it will charge BUT you SIMPLE CAN'T SWITCH IT OFF when you don't need it - this idiotic phone keeps restarting until the battery is drained!!!
There is no way that you can charge the phone and keep it switched off until you need it! Is there a way to keep a charged NOKIA Lumia1020 switched off when you don't need it?
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Aug 4, 2015
I keep getting a message to try again, but to no avail....
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